Lifestyle Segmentation in Tourism and Leisure

ABSTRACT

This article examines three different approaches to lifestyle segmentation in improving the quality of tourism and leisure marketing decisions in three separate cases. Tourism and leisure products are prototypical lifestyle purchase yet in many tourism research studies visitors are described by demographics or tourism behaviour only. These cases illustrate different approaches to lifestyle segmentation. Firstly, there are segmentation schemes based on external logic that can be broadly applied across a range of markets, including tourism and leisure. Alternatively, there are schemes that are based on a 'conversation' with the data and which rely on an internal logic within that data that may not transfer to other market contexts. Between these two lie schemes that apply external paradigms to specific datasets. The cases selected illustrate points along this spectrum.

The first case study examines the use by government tourism organizations of lifestyle segmentation 'bought in' from an external source. Here lifestyle segmentation data is collected from a representative sample of the Australian population as part of a commercial “single source” data set. The second case is based on a regional tourism study, which has utilized prior theory to develop its own lifestyle segmentation and at the same time related this to boarder characteristics of tourists in Tropical North Queensland. The third case examines the development of tailored lifestyle segmentation among 'event' spectators based on purely internal criteria unrelated to the broader population. These cases provide insight into the appropriate development and application of lifestyle segmentation and the use of the data by tourism and leisure managers. Managers may think about the type of lifestyle segmentation approach required based on how the segmentation scheme results need to be related to the wider market or population.     

Geography's Changing Role in Tourism Marketing

Summary

This paper describes key travel traits of non-resident visitors to British Columbia's wine tourism destinations. It identifies Genera-list and Immersionist as being important segments of this market that merit particular attention in future destination management planning and marketing initiatives. It uses an importance-performance analysis framework to determine the key areas for management activity that need to be addressed in order to meet the travel product needs of each of these segments. The paper concludes by recommending a range of strategic initiatives that should be used by the wine industry and its tourism partners to elevate the appeal of BC wine destinations in the international marketplace. While specific to the     

Escaping the Jungle

ABSTRACT

One of the most challenging, but also most interesting, features of tourism and hospitality as an area of study is that there is considerable variability in the backgrounds and training of those who are involved in its management. In some commercial sectors there is a lengthy tradition of the use of marketing as an integral component of management practice, while in public management organisations, marketing concepts are either unknown or mistrusted. This lack of application of marketing is particularly apparent in the management of tourism to protected areas such as National and State Parks and forests. An ongoing challenge in this sector is to conduct research into visitors and how they choose and enjoy their nature based leisure experiences. This article will report on a project to improve the study and management of visitors to the Wet Tropics World Heritage Area in the North Eastern part of Australia. The study involved a travel lifestyle market segmentation of over 1200 visitors to the area based on travel interests, activities and desired rainforest based tourism experiences. The analysis identified four core types of rainforest visitor and these groups were compared and contrasted in terms of their service quality ratings and overall satisfaction. The article concludes with links to the management frameworks for this tourism destination and the value of different segmentation techniques     

Wine Tourists’ Destination Region Brand Image Perception and Antecedents: Conceptualization of a Winescape Framework

This study conceptualizes the winescape framework using a wine region's image as perceived by wine tourists, in the process integrating grounded theory, namely servicescape, destination choice, and place-based marketing theories. Using an a priori approach, it identifies the winescape construct in a framework of eight dimensions within the wine tourism environment in a study with 996 respondents in a well-known Canadian wine region. The most important dimension of the winescape is the region's natural beauty/setting (landscape). Other high impact characteristics are the service staff and friendly local people, overall ambience and the diversity of wine estates. The dynamic of first-time and repeat visitation plays a key role in visitors’ wine tourism behavior and their perception of the winescape. The decision to engage in wine tourism is generally impulsive, even spurious, and the motivations guiding the visitors’ behavior predominantly hedonic in nature.     

Where are the enslaved?: TripAdvisor and the narrative landscapes of southern plantation museums

ABSTRACT

This study examines two southern Louisiana plantation museums: Laura and Oak Alley, using a framework that stresses the narrative power and politics of these heritage sites. Located a mile from each other along the Mississippi River, they present two similar yet different narratives of the antebellum American South. Laura places more emphasis on the enslaved who inhabited the plantation than does Oak Alley, whose narrative centers upon the opulence of the plantation home – that is, ‘the big house'. This study explores what visitors take away from their plantation tours. Specifically, it examines their thoughts about how the enslaved are represented at these two museums. The study's data come from visitors’ comments posted on the travel website TripAdvisor. The object of the study is to gain a greater understanding of what visitors learn about the history of the enslaved on these tours and how they participate, along with site managers, in the narrative construction of the plantation and negotiating the divide between tourism as amusement and tourism as memorial.     

Market Segmentation in Time of Crisis

SUMMARY

The MICE sector (meetings, incentives, conventions, and exhibitions), has generated high foreign exchange revenue for the economy worldwide. In Thailand, MICE tourists are recognized as 'quality' visitors, mainly because of their high-spending potential. Nonetheless, Thailand's MICE sector has been influenced by a number of crises in the past since September 11, 2001. While a number of researchers have discussed the tourism market segmentation strategies during a crisis situation, less effort has focused on the MICE sector. Using Thailand as a case study, this research has adopted Seaton and Bennett's (1996, p. 31) concept of tourism market segmentation in order to understand the market segmentation strategy implemented by organizations in the MICE sector in time of crisis.     

The dimensions of rural tourism experience: impacts on arousal,memory, and satisfaction

ABSTRACT

Rural tourism is driven by the search for unique and memorable experiences in particular settings, but knowledge on visitors’ experiences in rural destinations is still scarce. This paper analyzes the rural tourism experience of Portuguese tourists who answered an online survey (N = 252). The paper aims at validating, in the rural tourism context, a previously proposed tourist experience scale, and analyzing the relationships between the experience, arousal, memory, and satisfaction. Results reveal that the rural tourism experience dimensions of education and esthetics positively predict rural tourists’ arousal, whereas escapism and esthetics determine memorability. Finally, implications for rural tourism marketing are discussed.     

Visitors' Perceptions of Holiday Experiences and Service Providers: An Exploratory Study

Abstract

The paper presents and discusses the results of an exploratory, empirical study, which intended to explore links between holiday experiences and the assessment of the tourism offering. Focusing on evaluation as perceived by customers, the author argues for the acknowledgement of their notion of the ‘holiday product.’ Consequently, the central theme of the study is the holiday visitor's narrated experience. It was found that prevalent assessment frameworks were inconsistent with the way visitors described their own holiday evaluation. Instead of a component-based judgement process, visitors seem to evaluate holidays against vague holiday ideals. Based on this finding, an alternative role and assessment model of service providers is proposed.     

Spending Behaviors of Event Tourists

Abstract

Assessing the economic impact of a tourism event on a host economy often involves the estimation of average event tourist spending per trip/night. As event and destination marketers become more selective with their promotions, targeting prospective high-value tourists, it is important for them to know the spending characteristics of different types of visitors so that resources can be allocated to reach and influence event tourists who will most benefit the host economy. This study's findings of visitors to the 1999 Albuquerque International Balloon Fiesta reveal that tourists from communities nearer the host economy typically spend fewer net dollars than those from greater distances. First time event visitors spend considerably more than repeat visitors who have “been there, done that” and may not feel the need to do “that” again.     

Exploring Content and Design Factors Associated with Convention and Visitors Bureau Web Site Development

Abstract

Convention and visitors bureaus (CVBs) have become important organizations within the tourism industry. The International Association of Convention & Visitor Bureaus (IACVB) reported that it represents approximately 500 destination management organizations in 30 countries (IACVB, 2003). As one of the most important components of the tourism industry in the United States, the Convention and Visitors Bureau performs various activities to facilitate destination marketing and development, with the aim of enticing leisure and convention customers to their particular city or region. Meanwhile, meeting planners are using technology to enhance their ability to produce and execute meetings that demonstrate a high return on investment. Consequently, CVBs' websites have enormous potential in selling a destination and facilitating the meeting/convention planning process. This paper explores the content and design factors associated with convention and visitors bureau web site development. It also demonstrates how planners utilize the Internet and CVB websites.     

Hospitality,Tourism, and Lifestyle Concepts

ABSTRACT

This article provides an overview of the significance of the lifestyle concept for the management of service quality and customer satisfaction in the hospitality and tourism industry. It discusses aspects of its continuing evolution and outlines the contents of articles relevant to this volume, providing a brief summary of the articles collected. It concludes by identifying a number of opportunities for further research into hospitality and tourism lifestyle concepts.     

Beyond Sun,Sand and Sea: The Emergent Tourism Programme in the Turks and Caicos Islands

Mass tourism began in the Caribbean in the 1960s with the advent of low cost air travel. Jamaica, Barbados, and the Bahamas were among the first places to develop a resort-based tourism programme. Within 20 years, these locations began to experience the problems that are now typically associated with unplanned growth. For emergent tourist destinations, these older islands can serve as a model of what not to do. One location that has taken some lessons to heart is the Turks and Caicos Islands (TCI) in the lower Bahamian archipelago. While TCI offers itself as a sun, sand and sea destination, tourism officials seek to attract upscale visitors with a long term investment in the islands. The problem they are wrestling with is how to develop an island image based not only on the sea-based amenities but also the local history, natural attractions and expressive culture. In response, a diverse heritage group has begun a dialogue about how to do this. This paper describes the current state of tourism in the TCI within the context of new directions in Caribbean tourism.     

Charleston,South Carolina Tourism and the Presentation of Urban Slavery in an Historic Southern City

ABSTRACT

Heritage tourism's depiction of slavery makes for an interesting study. Several years ago, David Butler published an article in this journal that was highly critical of the depiction of slavery by Southern US plantations during tours offered to visitors, indicating that these attractions “whitewashed” this aspect of their history. The current study, intended as an extension of Butler's work, focused upon urban slavery versus plantation slavery and the handling of the issue by historic antebellum houses now opened as heritage tourist attractions in Charleston, SC. Encouragingly, it was learned that these historic homes are doing a much fairer job of exposing their guests to the issue than had been noted by Butler's plantation tours.     

An Analysis of Regional Positioning and Its Associated Food Images in French Tourism Regional Brochures

Summary

The image of France has often been associated with that of food and wines and images of food products, vineyards and restaurants have traditionally dominated national and regional promotional strategies and tour operators' brochures alike. Indeed, food represents a powerful eye-catcher and a strong symbol of quality of life and authenticity, as a result it has represented an important theme used in advertisements. However, the food theme is in fact multiple and can also be used to portray symbols of cultural identify, communication and status. Therefore, the present study first aims at identifying the different food images that can be used by tourism advertisers in their promotional material. Secondly the study aims at investigating how different food images can be used for specific destinations' positioning strategies. The research uses a content analysis to identify the types of food images used in 19 French regional tourism brochures. Results show that country products/dishes and raw/natural products dominate food images followed by wine and vineyards images. Images of food producers, chefs, restaurants and the presence of people in the pictures on the other side are underrepresented. Parallels between the categories of food images used in brochures and the corresponding positioning strategies chosen by the regions are not very strong. Nevertheless, the study indicates that regions that position themselves on the traditional/rural/authentic theme use mostly images of raw products, country products and market scenes while only a few regions position themselves on the gastronomy dimension. In other terms, the cultural dimension of food as an identity marker for the regions is its principal use, and images of food associated to communicating/sharing or to status/lifestyle statements are rarely used in French regional brochures.     

Pacific Area Tourism: A Guide to Key Sources of Tourism Statistics

Abstract

During the period 1988 to 1995 Korean outbound travel increased by 526% to 3,818,740 in 1995. The rapidity of this increase has caught many destinations unprepared. One such example is Australia which has only recently recognised the potential of Korean tourism. Australia's tourism industry has yet to recognise that Korean tourists have expectations that differ from those of other Asian visitors and as a result has failed to provide a product that lives up to the promotional images of Australia contained in tourism marketing campaigns. Issues such as cuisine, language difficulties and poor itineraries are identified as major problems. This article will examine the problems Australia faces in developing a range of services and products suitable for Korean tourists.     

Buyer Decision-Making Behavior in International Tourism Channels

Summary

Despite the development and maintenance of effective channel relationships in international tourism markets being critical to a firm's success, little research has been undertaken in business-to-business relationships in cross-national markets (March 1997a; Crotts, Aziz & Raschid 1998). This research paper offers insights into the decision-making behavior of a critical intermediary in international tourism channels, the inbound tour operator (ITO). In an exploratory study, the purchasing attitudes of ITOs, in their functions as purchasers of tourism products on behalf of overseas clients, are examined. Respondents were asked to assess the importance of a number of supplier attributes for three types of tourism products: hotels, coach companies and restaurants. Twenty-six inbound tour operators specialising in the Asian or Japanese inbound markets into Australia were surveyed; though small in number these firms handled over 800,000 visitors to Australia in 1998 (including 82% of the entire Japanese market). The results from a 43-item questionnaire, designed after preliminary discussions with ITOs, reveal differences between the attitudes of Japanese-market and Asian-market ITOs in their purchase decision-making behavior and in buyer attitudes toward different product types. The findings offer useful lessons for suppliers in the management of their relationships with inbound tour operators.     

Special Events Marketing

Abstract

Building a community's tourist industry requires the stimulation of a steady inflow of visitors, and visitors' purchase of local goods and services. Staging special events is one means to attracting tourists and earning tourism revenue. This paper analyzed the case of a county fair in western Colorado from a marketing perspective.     

London Tourism

SUMMARY

Global tourism demand has been subject to fluctuation in recent years, and London as a tourist destination has recently had to cope with both the significant forces at play in the wider environment and radical change in the way that tourism is to be managed across the UK. The purpose of this paper is to review the post-disaster destination marketing activity conducted by London in its attempt to regain its position as a premier destination for domestic and international visitors, set within the wider context of the devolution of tourism across the country. A number of the issues arising from London's post-disaster marketing campaign are identified, and a set of guiding principles for any future such action are discussed. The paper concludes that diversification of both the product and market is necessary if London is to retain its position as one of the world's leading ‘iconic’ city destinations.     

Backpackers to Fraser Island: Why Is Ecotourism a Neglected Aspect aof Their Experience?

Abstract

This paper discusses the lack of information and training given to backpackers travelling to Fraser Island, Queensland, Australia, on how to behave in the World Heritage environment of the Island. The data are taken from surveys carried out by the Queensland Department of Environment and Heritage (DOEH) during 1996-7, and from recent surveys carried out by the Fraser Island Tour Company, Top Tours. The data show that travellers see themselves more as short-term visitors on a “anything goes pass,” rather than as groups who may be more able than most to understand that conservation is required in a fragile environment. As a consequence, some aspects of the environmental management of Fraser Island are made more difficult for the DOEH, and certainly the backpackers themselves do not appear to gain a lot out of the eco- tourism aspects of their experience. To be able to deliver on the promise of environmental management through tourism on Fraser Island the DOEH should not assume fair play on the part of visitors, when these are not given a strong message on the requirements of environmental protection in a world heritage setting. A much more rigorous control mechanism is needed.