An application of stakeholder theory to advance community participation in tourism planning: the case for engaging immigrants as fringe stakeholders

Community participation has long been viewed as an important tenet of tourism planning, and there is general consensus among researchers that engaging all stakeholder groups contributes to tourism sustainability. However, there are gaps in the literature, and challenges in practice, that call for further research. Among these are the dynamics of heterogeneous community groups and that not all community subgroups have equal opportunity to participate in tourism planning. This paper attempts to advance community participation by drawing on progressive approaches to stakeholder theory in the management field and by exploring, for the first time, the engagement of immigrants in tourism planning as fringe stakeholders, representative of present and future community dynamics. Bringing first generation immigrants as an important but less studied segment within the broader host community into focus moves tourism planning toward a more inclusive approach to community engagement, reflecting increased diversity and change in host communities.     

Managing Urban Parks for a Racially and Ethnically Diverse Clientele

A major planning effort for Chicago's largest park provided an opportunity to examine outdoor recreation use patterns and preferences among a racially and ethnically diverse clientele. Results from on-site surveys of 898 park users (217 Black, 210 Latino, 182 Asian, and 289 White) showed that park users shared a core set of interests, preferences, and concerns about the park and its management. But there were also some important differences among and within racial and ethnic groups with respect to park use patterns, participation, and reports of racial discrimination. Implications for management and future research are discussed.     

Stakeholder perception of regulating commercial tourism in Victorian National Parks,Australia

In 2013, the Victorian State Government, Australia, amended legislation to allow the private sector to build and operate tourism superstructure within National Park borders. This study utilised a theoretical regulatory framework to categorise the strategies which regulate commercial tourism in National Parks. Data pertaining to stakeholders' perceptions of the effectiveness of each strategy were collected. Stakeholders within this study sought a clearer government vision for tourism superstructure in National Parks, one which acknowledged conservation as priority and was supported by a more comprehensive regulatory system addressing potential impacts. The results from this study have practical implications for designing an efficacious regulatory system for tourism superstructure in National Parks. The findings suggest an efficacious regulatory system could increase stakeholder trust of and support for government regulatory efforts. This study provides a useful framework for future regulatory-focused studies and outlines the theoretical implications for future research in similar settings.     

Perceptions of Urban Parks as Havens and Contested Terrains by Mexican-Americans in Chicago Neighborhoods

The objectives of this study were to (1) identify the benefits of parks for Mexican-American urban residents and the roles they play in the dynamics of their communities and (2) explore issues related to their existence and utilization in Latino communities. Bedimo-Rung, Mowen, and Cohen's (2005) model of the Role of Parks in Public Health was employed as a conceptual framework in this study. Data were collected in the summer of 2007 with two focus groups with 26 Mexican-American residents from two predominantly minority Chicago communities. Benefits of urban parks for Mexican-American residents were classified into five categories—environmental, social, psychological health, physical health, and cultural. The study also identified many problems related to the existence and utilization of parks in Latino communities that detracted from the benefits Mexican-Americans could obtain from visiting parks. They included insufficient access to parks, poor maintenance of the existing parks, crime and safety issues, and interracial conflict and discrimination. A new framework was proposed to model the benefits of parks for minority urban residents and factors that affect utilization of parks in minority communities.     

Exploring the Motivations,Experiences and Meanings of Camping in National Parks

Camping in natural areas such as national parks is an important social activity and provides a way of reconnecting with nature to achieve personal, social, and health benefits. Experience and meanings are not well understood regarding camping in natural areas, and recent research is limited. The aim of this qualitative study was to examine the motivations, experiences, and higher-order meanings of camping in two national parks in Western Australia, with a particular focus on the last of these. Important associated motivations included the “push” factor of addressing feelings of disconnection from nature, others, and self; and the “pull” factor of experiencing nature. Re-creation, reconnection and reaffirmation were key higher-order meanings. A deeper understanding of the camping experience highlights the importance of the people-natural environment relationship and shows how camping can benefit individuals and society.     

Evaluating the Total Factor Productivity Growth of National Parks in China with Data Enveloped Analysis

The aim of this paper is to evaluate the total factor productivity (TFP) growth of national parks in China. The method of Malmquist Productivity Index based on data enveloped analysis is used. The result shows that 58.33% of national parks in China improved their TFP, and their mean score reached 3.42 in 2001–2005. When the decompositions are considered, 90.28% of them decreased their efficiency and 98.59% of them increased their technology. Correlation analysis indicates that these national parks' TFP is more constrained by their efficiency change than technology change. The correlation coefficients of them with Malmquist Productivity Index (MPI) reach to 0.7834 and 0.9367, respectively. Overall, the authors hold the opinion that most national parks in China increased their TFP during this period, but hindered by their inputs scale for preservation function, the efficiency of them deteriorated but the technology increased, further influencing the TFP. Finally, some methods to improve the performance of national parks for the governments and managers are discussed.     

The Relationship Between Visitor-Based Standards of Quality and Existing Conditions in Parks and Outdoor Recreation

Abstract

Parks and related areas are increasingly adopting management-by-objectives/indicator-based frameworks to protect resources and the quality of visitor experiences. Indicator-based frameworks rely on development of indicators and standards of quality, and research has been developed to measure visitor-based standards of quality. In this research approach, visitors to parks and related areas judge the acceptability of a range of recreation-related impacts to natural/cultural resources and the quality of the visitor experience. The purpose of this paper is to explore the strength and variability of the relationship between visitor-based standards of quality and existing conditions in parks and related areas. Data were derived from studies conducted in 11 U.S. national park system units between 1995 and 2002. Results indicated that visitor-based standards of quality are generally unrelated to existing conditions. Implications of these findings are explored for research on visitor-based standards of quality and related issues, and for the management of parks and outdoor recreation.     

Tourism,Marketing and Sustainable Development in the English National Parks: The Role of National Park Authorities

This paper examines the work of the English National Park Authorities (NPAs) in relation to aspects of the development of sustainable tourism. The NPAs have implicitly sought to achieve sustainable tourism development since the parks were first designated, striving to balance the needs of visitors and the environment within the context of living, working landscapes. Studies have revealed, however, that some NPAs are not fully championing sustainable tourism development. The paper examines the NPA's use of marketing and marketing perspectives in encouraging sustainable tourism, exploring attitudes, roles and activities. A diverse, piecemeal and sometimes underinformed approach is revealed. The paper concludes with ways forward for English NPAs and for other protected area management organisations.     

Engagement-Based Loyalty: The Effects of Social Media Engagement on Customer Loyalty in the Travel Industry

In this article, we investigate the relation between customer loyalty and social media engagement. Two dimensions of customer loyalty are considered: affective and conative loyalty. We distinguish two forms of social media engagement: consuming of social media (passive engagement) and contribution to social media (active engagement). In a survey among 1,050 customers of a travel agency, the level of engagement of customers with the company’s social media activities is measured in relation to their degree of loyalty. Results show a partial positive relationship between social media engagement and customer loyalty: only consuming social media is directly related to affective loyalty.     

The Impact of Internal Branding on Employee Engagement and Outcome Variables in the Hotel Industry

The concept of internal branding is well accepted in the service industry. This study examines how internal branding helps service organizations achieve desirable outcomes such as job satisfaction and employee loyalty. The model is developed based on social exchange theory and considers the relationship among internal branding, employee engagement, job satisfaction, and employee loyalty. The model is tested on service employees of hotels in South Korea using a survey method. The study finds internal branding is critical for employees to be engaged with the job and the organization and employee engagement fully mediates the relationship between internal branding and job satisfaction. Several implications are discussed.     

Quiet enjoyment in the National Parks of England and Wales: public understanding of the term and its influence on attitudes towards recreational activities

In response to concerns raised since the National Parks and Access to the Countryside Act 1949 established the National Parks, the National Parks Review Panel (1991) recommended that the term ‘quiet enjoyment’ be included in the Environment Bill to clarify the wording of the second purpose for National Parks. During parliamentary debate the term was removed, and some have subsequently claimed that this weakened the Environment Act 1995. This article describes the outcomes of a survey to establish the nature of public understanding of the terms ‘quiet enjoyment’ and ‘quiet recreation’ and to identify the nature of incidents perceived as interfering with ‘quiet enjoyment’ and ‘quiet recreation’. The results indicate that the terms ‘quiet enjoyment’ and ‘quiet recreation’ hold different meanings for the public, with ‘quiet enjoyment’ being a broader and more emotive concept than ‘quiet recreation’. However, despite differences in meaning of the two terms, similar factors were reported as interfering with both ‘quiet enjoyment’ and ‘quiet recreation’. Respondents were also asked about the perceived acceptability of a range of activities within National Parks, and about their own involvement in those activities. Links were found between perceived compatibility of recreational activities with the terms ‘quiet enjoyment/quiet recreation’ and their acceptance in National Parks. Those surveyed viewed some restrictions on activities as necessary.     

Environmental and Social Correlates of Physical Activity in Neighborhood Parks: An Observational Study in Tampa and Chicago

This study used observational methods to examine physical activity (PA) and selected correlates in 28 parks in Tampa, Florida, and Chicago, Illinois. We observed 9,454 park users within predetermined activity zones and coded their activity as sedentary, walking (i.e., moderate intensity), or vigorous PA. In Tampa, higher temperature, unorganized activity, lower amounts of shade, lower neighborhood income, Hispanic neighborhood ethnicity, male gender and child age group were significantly associated with walking. Vigorous activity was not associated with income and ethnicity. Morning hours, unorganized activity, lower neighborhood income and African American neighborhood ethnicity were associated with walking in Chicago. Vigorous activity was associated with children, lower neighborhood income and African American ethnicity. Findings from this study can inform policy decisions and future research directions.     

Participatory music-making and well-being within immigrant cultural practice: exploratory case studies in South East Queensland,Australia

ABSTRACT

Music participation is a way of life for many cultures and is an activity that is often passed on generationally. It can become especially important as a leisure activity for maintenance of self- and national identity for people who have migrated to countries of contrasting cultures, such as Australia. This article describes exploratory, qualitative research into the ways in which participatory music-making within communities from immigrant backgrounds in Brisbane, Australia may influence aspects of participants’ wellbeing. The sample for this research included three broadly-defined cultural groups living in the region: people of Baltic origin; people from Latin American and Caribbean backgrounds; and ‘newly arrived’ immigrants and refugees. Interviews with individuals have been analysed to explore the ways in which this involvement might affect mental, social, and emotional wellbeing. Our qualitative analyses demonstrated that beyond these aspects, factors of subjective wellbeing, both hedonic and eudaimonic, were apparent. This article aims to provoke discussions on the divergent ways in which immigrant communities utilise music-making practices to foster different types of wellbeing and the importance of maintaining diversity through cultural practices.     

Associations among Park Use,Age, Social Participation,and Neighborhood Age Composition in Montreal

Parks provide benefits for the physical, psychological, and social well-being of residents in neighborhood environments. Multilevel logistic regression was used to examine associations between neighborhood- and individual-level characteristics and the lack of park use in Montreal. Data on park use were collected from 787 adults residing in 299 different neighborhoods. Results found that older adults who lived in areas with a younger age composition were more likely not to use their nearby parks as compared to older adults living in areas with an older age composition. Forms of social participation were also important for the park use of older adults. Public policies should consider targeting aspects of the social environment to improve neighborhood park use.     

Protected areas,tourism and community livelihoods linkages: a comprehensive analysis approach

This study explores the linkages among protected areas, tourism and community livelihoods in a rural setting. The Chobe National Park and Chobe Enclave Community Trust, Botswana, provide the context for this study. Data were collected through a community asset mapping exercise, semi-structured interviews, and published and unpublished data sources. Data were analyzed and interpreted using the community capital framework (CCF) that provided a comprehensive approach. The study identified that protected areas, tourism and community livelihoods linkages have many inter-dependent community capitals relationships. The enhancement of community capitals was facilitated by a shift from government-controlled to multi-level governance arrangements that recognize community wildlife-based tourism potential co-exist with protected areas, have influence on community livelihoods and nurture positive linkages. Results also indicate that linkages are dependent on community capitals transformation or lack thereof; the linkages have an influential effect on the whole ecosystem on which protected areas, tourism and community livelihoods operate. The study provides a new methodological approach in understanding the changing relationships among tourism, conservation and community development by expanding community capitals framework. This study's findings also inform planners, managers, and policy makers to critically evaluate the processes of change and devise interventions accordingly.     

An analysis model of tourism academic networks: a Swedish case study triangulated with an EU research project

The purpose of this research is to investigate and develop an analysis model of a tourism department network using an explorative approach. Strategic stakeholders have been identified for the tourism department and organised into partner groups. An analysis model has been developed based on four network types: formal organisation, informal organisation, formal individual and informal individual. For every type, the following six network content dimensions were found relevant to analyse: stakeholders, reciprocal relations, relation exchange, network driving forces, network management and network purpose. The investigations have shown some focused network strengths such as network permanency, with corresponding weaknesses such as rigid relations. Some typical implications of the strengths and weaknesses for the department have been identified, and some network techniques to handle the implications have been proposed. An annual network development process for a tourism department is suggested. The resulting network is summarised as the Professional Tourism Academic Network (PTAN).     

Local community participation in ecotourism and conservation issues in two nature reserves in Nicaragua

This paper explores the factors influencing community participation in ecotourism and how this affects conservation in the Nature Reserves of Mombacho Volcano and Datanlí-El Diablo in Nicaragua. Information was collected using individual structured and semi-structured interviews and focus groups, with local people, farmers and tour operators, combining quantitative and qualitative techniques. The farmers in the two communities are engaged in the protection of the reserves because of environmental concern and also because their own welfare is at stake. In different ways, the farmers and communities benefit from ecotourism, but not enough. Either they are excluded from the management system, or they lack resources to promote the sites and improve infrastructure. Community participation is to a large extent dependent on the management system, but it is not the only aspect required to make ecotourism successful. A minimum of governmental support to infrastructure and local entrepreneurship is required. In the case presented, there are direct economic benefits from ecotourism, as the records of visitors illustrate. But there are many differences between the two reserves and their communities, illustrating that ecotourism development is complex and demanding, and demonstrating that ecotourism is not a “one size fits all” approach to sustainable development.     

The Role of the Proximate Principle in the Emergence of Urban Parks in the United Kingdom and in the United States

Abstract

Residences located close to urban parks frequently sell at a premium. The increased home values represent a ‘capitalization’ of a park’s value to proximate homeowners and this phenomenon has been termed ‘the proximate principle’. The evolution of the principle from squares and gardens in small private estates to large park areas occurred with the development of Regent’s Park in London. The proximate principle’s dissemination into the new industrial cities of the UK first emerged at Prince’s Park in Liverpool, but it was still confined to private developments. Its transition into the public sector occurred with the development of Birkenhead Park. The data showing that Birkenhead Park was potentially a self‐financing venture funded by the enhanced value of proximate profits were widely disseminated and provided the financial rationale for many subsequent urban parks in other UK cities. This principle was absorbed by Frederick Law Olmsted on two early visits to Birkenhead Park and incorporated into the design of Central Park in New York City, the first large urban park in the US. Olmsted meticulously documented the impact of Central Park on adjacent property values and demonstrated that the park made a ‘profit’. These data were crucial in verifying the legitimacy of the proximate principle and in providing the justification for large urban parks in a host of other US cities. Although these data are naïve when viewed through the lens of modern social science, recent studies using sophisticated techniques have confirmed the fundamental legitimacy of the proximate principle.     

Community engagement in drive tourism in Ireland: case study of the Wild Atlantic Way

ABSTRACT

This paper presents research, which investigates community engagement in drive tourism in Ireland. In particular, it focuses on the Wild Atlantic Way (WAW), Ireland’s first long distance drive touring route stretching along the Atlantic coast for 2500?km from Donegal to West Cork. Face-to-face surveys were carried out to obtain a representative sample of community stakeholders along this touring route. The findings provide insight into the level of community engagement with drive tourism on the WAW with a high level of approval for the project but a low level of community integrated involvement with this drive-tourism product. This paper concludes that while there are low levels of community engagement with the WAW, there is a significant level of community support for the development of the WAW. However, to acquire community engagement in tourism development requires sustainable planning to maximize community benefits and minimize community costs thus increasing community participation, which is somewhat lacking.     

New Public Management in tourism: a case study of York

Issues concerning destination governance continue to engender much interest and debate in the development of more sustainable forms of tourism. This study explores the implications of a New Public Management approach to tourist destination governance in the historic City of York. Using secondary data, as well as drawing on interviews with a range of destination stakeholders, this study seeks to understand how market ideology is, via the notion of New Public Management, transforming tourism governance in the city. Rather than leading to greater levels of stakeholder engagement, the study demonstrates how the outsourcing of destination management functions to a private sector organisation has had the opposite effect, including a weakening of accountability and the widening of a democratic deficit. The paper provides a unique insight into how public policy discourses manifest themselves at the local level, with implications for tourist destination governance. A critique of New Public Management is offered which extends our understanding of tourism governance structures and stakeholder engagement, with implications for sustainable tourism development discussed.