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1.
This study aims to (i) explore the importance and performance of services provided by kiosks and (ii) identify managerial strategies to increase kiosk attractiveness in order to be a viable option for passengers. The service attributes influencing service quality were first determined via the critical incident technique (CIT), following which a questionnaire was designed for data collection. Relative to an identified distribution (Ridit) values were applied to conduct the importance–performance analysis (IPA) rather than the mean values of raw ordinal scores. Our results indicate that potential kiosk users expect their check-in environment to be highly controlled. Airlines may mitigate frequent flyers’ resistance to kiosks by providing additional benefits or seat-selecting privileges. Finally, kiosks are expected to be light and compact, and should be installed near the luggage conveyor belt to provide satisfactory service for both airlines and passengers in the limited space available. 相似文献
2.
The Input–Output (I–O) models assume the stability of economic ratios and regional multipliers over the evaluation period. For manufacturing sectors, constant multipliers within a short-term period may present a reasonable picture of the real-world production function. Tourism industry, however, is composed of a variety of services in which total output and factor inputs are strongly influenced by capacity utilization (CU). A conceptual model is proposed in this paper which purports that shifts in CU for perishable services will lead to economies of scale in inputs, price changes in the final output, capacity constraint on domestic supply and substitution between input factors, especially between capital and labor. These factors simultaneously modify I–O ratios and multipliers. Traditional I–O analysis, which assumes constant economic ratios and multipliers, will therefore lead to biases in tourism impact estimates, especially to value-added components, as it does not reflect the changing costs of operation in response to shifting supply and demand. 相似文献
3.
The study identified attendees’ needs and service priorities when attending an exhibition at a large convention center. Data was collected using self-administered questionnaires from 566 subjects attending five different exhibitions. The results indicated that overall cleanliness of the convention center, a well-maintained facility, and helpfulness of guest services personnel were top priorities for attendees regarding the convention center's facility services. Attendees also attributed high importance to the following features of the convention facility: directional signage within the convention center, availability of high quality lodging near the convention center, sufficient restrooms throughout the facility, and ability to get cell phone signal. Furthermore, statistically significant differences were found between the level of importance and performance of the majority of the facility services and features of the convention center. Implications for decision makers regarding these importance–performance gaps are discussed. 相似文献
4.
This study investigates whether tourism firms in a developing country, namely Turkey, which adopt one of the four strategic orientations of Miles and Snow (1978), differ based on their financial and non-financial performance. The study results show that there is a difference in both financial and non-financial performance based on the strategic orientations followed by tourism enterprises. Generally, prospectors were found to outperform defenders, whereas analyzers showed a comparable performance to prospectors. The findings of this study imply that in developing countries, tourism businesses may be indifferent when choosing between these two strategies based on their internal characteristics since they yield similar financial results. Specific factors and developments in the macro environment and company-specific factors seem to affect tourism firms' strategic orientation as well as their performance. Better understanding and closer analysis of such factors can help improve the performance of tourism businesses in developing countries. Further research using both perceptual and objective measures is needed to confirm the present results to better assess possible differences in performance among strategic orientations in some other developing countries. 相似文献
5.
As international tourism becomes a global phenomenon and its volume increases rapidly, understanding cultural differences and similarities provides destination marketers in a host country with a strategic platform upon which any planning and marketing efforts should be grounded. Based on the theory of cultural value orientation, the current study focuses on a cross-cultural comparison between the two markets most important to Guam tourism: Japanese and Korean leisure travelers. Using Importance–performance analysis, the evaluative image of Guam perceived by Korean travelers is compared with that perceived by Japanese travelers to uncover any differences between these two nationality groups. The results clearly indicate a contrast between the two groups in terms of destination evaluations and behavioral patterns. 相似文献
6.
Osman M. Karatepe Lorina Bekteshi 《International Journal of Hospitality Management》2008,27(4):517-528
This study developed and tested a model grounded in the scarcity and expansion-enhancement perspectives that investigated the antecedents and consequences of two directions of conflict and facilitation between work and family roles. Based on data obtained from 107 frontline hotel employees via self-administered questionnaires in Albania, the abovementioned relationships were tested using LISREL 8.30 through path analysis. The results of this study provided support for the majority of the hypothesized relationships. Specifically, work social support enhanced facilitation between work (family) and family (work) domains. The results revealed that family social support alleviated conflicts in the work–family interface and increased family–work facilitation. As predicted, employees who were confronted with both directions of facilitation displayed higher performance in the workplace. It was observed that work–family facilitation was significantly and positively related to life satisfaction. The results also indicated that family–work conflict reduced life satisfaction. Implications of the results and future research directions are presented in the current study. 相似文献
7.
Numerous studies indicate that customer satisfaction is closely related to hotel employees’ service attitude, and that distinct segments of a target tourist market require distinct customer service emphases. The enclosed study finds, for example, that Taiwanese tourists generally appreciate friendliness and enthusiasm, Japanese tourists admire courteousness and propriety, and American tourists value immediacy and efficiency. Marketers and personnel managers are therefore well advised to develop training strategies emphasizing empathy, gracious problem solving, and prompt individual attention for Taiwanese, Japanese, and American tourists, respectively. Importance–performance analysis (IPA) can be used to identify crucial aspects of appropriate service and recommend managerial strategies to support their implementation. 相似文献
8.
The economy,tourism growth and corporate performance in the Taiwanese hotel industry 总被引:1,自引:0,他引:1
This study investigates the impact of economy and tourism growth on the corporate performance of tourist hotels in Taiwan. The indicators of corporate performance under consideration are occupancy rate (OPR), return on assets (ROA), return on equity (ROE), stock return, and the overall financial performance measured by a comprehensive score (a combined measure of asset management, profitability, short-term solvency or liquidity and long-term solvency based on factor analysis). The effects of changes in the state of economy (real GDP growth rate, ΔGDP) and tourism growth (growth rate of total foreign tourist arrivals, ΔTA) on the corporate performance of tourist hotels are then examined via panel regression tests. Test results show that both ΔGDP and ΔTA are significant explanatory factors of OPR , but only ΔTA can strongly explain ROA and ROE . However, neither ΔGDP nor ΔTA have a significant influence on hotel stock performance. Further, the economic factor (ΔGDP) is slightly more crucial than the industry factor (ΔTA) in describing the overall financial performance in the Taiwanese hotel industry. Empirical findings offer valuable information for government tourism policymakers and tourist hotel owners and managers. 相似文献
9.
The Qinghai–Tibet railway opened in July 2006 and boosted Tibetan tourism markedly due to the increased accessibility and affordability of travel to Tibet. This study evaluates the impacts of the increased accessibility on tourists' travel decisions for, and experiences in, Tibet from travelers' perspectives. The relative importance of the train journey in comparison with the destination experience in Tibet is also examined. A survey of 187 travelers, 82 for the pre-visit and 105 for the post-visit samples, was used to collect travelers' perceptions. Important destination choice factors for Tibet are identified. The importance of the railway to tourists' destination choice of Tibet and in their overall travel experience of Tibet is confirmed. 相似文献
10.
Munhyang Oh Youngjoon Choi Stephen Pratt 《Asia Pacific Journal of Tourism Research》2019,24(8):850-864
This study assesses the benefits of hiking for visitors to the Jeju Olle Trail on Jeju Island in Korea, which has been designated as a World Heritage Site. Data were collected from a total of 318 tourists visiting the Jeju Olle Trail. The study focused on comparing the benefits sought by first-time visitors and those of repeat visitors. Analytical results found that first-time visitors and repeat visitors sought different benefits from their hiking experiences. First-time visitors sought to observe nature and interact with people. For first-time visitors, benefits that delighted them were buying unique souvenirs and enjoying educational experiences, whereas repeat visitors demonstrated a good assessment on interactions with new people and buying unique souvenirs. 相似文献