Social support in the workplace between teleworkers,office‐based colleagues and supervisors

This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.     

The Wage Effects of Computer Use: Evidence from WERS 2004

Computers and ICT have changed the way we live and work. The latest Workplace Employment Relations Survey (WERS) 2004 provides a snapshot of how using ICT has revolutionized the workplace. Various studies have suggested that the use of a computer at work boosted earnings by as much as 20 per cent. Others suggest this reported impact is due to unobserved heterogeneity. Using excellent data from the WERS employer–employee matched sample, we compare ordinary least squares (OLS) estimates with those from alternative estimation methods and those which include controls for workplace and occupation interactions. We show that OLS estimates overstate the return to computer use but that including occupation and workplace controls, reduces the return to around 3 per cent. We explore the return on different IT skills and find a small return to the use of the ‘office IT function’ and the intensity of computer use as measured by the number of tasks a computer is used for.     

Work or Schooling? On the Return to Gaining In‐School Work Experiences

Wages are a composite measure of the return to education and the return to work experiences. Work experiences are often defined as workers who gain experiences on‐the‐job. However, work experiences can also be part of a study curriculum in vocational secondary education. We estimate the return to in‐school work experiences by comparing the Heckman selection model and the Rubin matching model. First, we show that students with in‐school work experiences earn +16% more in the first years of labour than their theoretical peers. Second, we indicate that both empirical models do not appropriately deal with censored observations in the presence of an informal market. Including information on a set of censored observations increases the effect to +22%.     

The Gender Pay Gap for Private‐Sector Employees in Canada and Britain

The gender earnings differentials for private‐sector employees in Britain and Canada are similar, substantial and significant. Using linked employer–employee data, we show that women are more likely to be employed in low‐wage workplaces than men in both counties. After accounting for the workplace, women continue to earn less than comparable men. Although men and women face a more equal pay structure within their workplace than they do across workplaces, a substantial portion of the gender pay gap in both countries remains unexplained by the individual characteristics or workplace effects considered in this study.     

Formal,Justice‐Oriented Voice in the Nonunion Firm: Who Speaks Up and When?

Employee willingness to exercise workplace voice has been the subject of much recent research. However, very different types of voice are observed within the workplace, with some forms of voice receiving limited scholarly attention. In particular, limited attention has been given to the determinants of formal, justice‐oriented voice within a nonunion context. Using a policy‐capturing design, we examine factors that affect decisions to use formal, justice‐oriented voice among 498 nonunion employees who had access to the same appeal procedure. The results suggest that this type of voice is affected by perceptions regarding immunity from negative managerial reactions to voice and also by factors associated with the utility of voice (e.g., the social power of those involved in the appeal and the evidence available to support the appeal). The results further suggest that perceived immunity moderates the impact of the social power of those involved in the appeal and the evidence available.     

Employment and the Creation of an Active Citizenry

This study examines the link between employment and political participation, using US household survey data. It finds that being employed increases an individual's political activities by more than one‐third, primarily through increased income, civic skills, political efficacy and recruitment at work. Union membership and skill‐building tasks are strong positive predictors of political participation. In exploring issue‐oriented activism, disability activism is found to be lower among employed people with disabilities, but higher among those who report job discrimination. The likely effects of declining unionization, changes in job structures and other workplace and employment trends on overall political participation are discussed.     

The Significance of Working Time Arrangements Accompanying the Introduction of Teamworking: Evidence from Employees

A study is reported where the introduction of teamworking was accompanied by negotiated changes in working time patterns, involving some employees transferring to a 5‐shift, 8‐hour pattern, others to a 5‐shift, 12‐hour pattern. Employee attitude surveys before and after the changes show those moving to 12‐hour working much more satisfied with both working time and other changes, compared with those remaining on 8‐hour shifts. The creation of extra non‐work days was seen as the major advantage of the longer shifts, which compensated for the harder work regime identified under teamworking and the greater rigidity of the 5‐shift system. The findings underline the potential significance of working hours for employee support for broader changes in working practices. Possible explanations of why the longer shift pattern met with considerable support at one research site, but failed to gain support at a similar site elsewhere, are also explored.     

Experiencing Part‐Time Work: Temporal Tensions,Social Relations and the Work–Family Interface

Part‐time work is commonly depicted as positive for women workers and their experience of work and home. Drawing on the qualitative commentaries of lower‐level service workers, this study explores the temporal, social and interpersonal consequences of part‐time work. While many employees liked part‐time work, there was evidence that fragmented work schedules, mandated overtime and difficulties in taking time off work created tensions and problems for women in both the work and family domains. Inferior treatment also punctuated the work experiences of a number of part‐time employees and served to underline their differential work status.     

The Views of Members towards Workplace Union Organization in Banking between 1999 and 2008

In tracing the changing perceptions of members in banking of trade union workplace organization between 1999 and 2008, this article illustrates a pattern of decline in terms of the coverage and performance of workplace organization. Contrary to the claims made by proponents of partnership arrangements, merger involvement and organizing, these strategies were not sufficient to arrest the decline in workplace organization. In consequence, members remained reliant on trade union full‐time officers for support.     

Climbing the Ladder: Gender‐Specific Career Advancement in Financial Services and the Influence of Flexible Work‐Time Arrangements

The aim of this study is to gain insight into the gender‐specific career advancement of about 10,000 middle‐ and top‐level managers in a Dutch financial services company. Our results indicate that women earn less, work at lower job levels, but show slightly higher career mobility than men. However, working a compressed four‐day nine‐hours‐a‐day workweek turns out to be favourable for women who are ‘rewarded’ for working full time, whereas men are ‘penalized’ for not working five days a week. Introducing this form of flexibility into a predominantly masculine organizational culture offers new opportunities for career advancement, albeit solely for women.     

Organizational‐Level Gender Dissimilarity and Employee Commitment

This study explores the extent to which gender dissimilarity in the workplace affects employees' commitment to their organization, using data from the British (1998) Workplace Employee Relations Survey. The results showed that the effects of organizational‐level gender dissimilarity on organizational commitment were more complex than has commonly been assumed in the literature. The relationship between organizational‐level gender dissimilarity and employee commitment was U‐shaped for women whereas it was not significant for men. The relationship was moderated by the respondents' status as measured by their level of pay. For men, the relationship between gender dissimilarity and commitment was negative for high‐paid individuals but not for low‐paid ones, while for women the U‐shaped relationship was weaker for high‐paid individuals than for low‐paid individuals.     

Industrial Relations Climate and Union Commitment: An Evaluation of Workplace‐Level Effects

This paper examines the relationship between industrial relations (IR) climate and union commitment. Using a multi‐workplace sample from North East England, aggregation analysis provided support for treating IR climate as a workplace‐level variable, and workplace IR climate was negatively associated with union commitment. However, IR climate moderated none of the relationships between individual‐level antecedents and union commitment.     

Integrating Human Resource and Technological Capabilities: The Influence of Global Business Strategies on Workplace Strategy Choices

Treating workplace strategies as the integration of human resource and technological capabilities, a typology of workplace strategy emphases is developed. The choice among these alternative workplace strategy emphases is treated as a function of market‐positioning priorities and the multinational scope of firms. Accordingly, a multinomial choice model is specified, which is tested against a sample of firms in the U.S. automotive supplier industry. The model obtains substantial empirical support. Among the findings is evidence consistent with the proposition that due to cross‐border, isomorphic constraints, multinational companies are less likely than national companies to pursue workplace strategies emphasizing human resource capabilities, choosing instead to favor the diffusion of workplace strategies emphasizing technological capabilities.     

The Ethnographic Contribution to Understanding Co‐worker Relations

Relations among co‐workers are becoming both more important and more complex in modern workplaces as authority over job decisions is shifted from supervisors to quasi‐independent teams. The author develops a model of co‐worker relations that recognizes these changes and evaluates this model using data content coded from the full population of published book‐length workplace ethnographies (N = 204). Confirmatory factor analysis techniques support the existence of three distinct aspects of co‐worker relations: cohesiveness, conflict and peer supervision. The most important determinants of co‐worker relations are employee involvement programmes and management behaviour. Returning to specific case studies allows a theoretical elaboration of how employee involvement and management behaviour condition co‐worker relations. The author concludes by noting the importance of intellectual exchanges between qualitative and quantitative methods for generating new advances in the study of work and employment relations.     

Disconnected Amid the Networks and Chains: Employee Detachment from Company and Union after Offshoring

Much has been written about the relocation of services jobs away from OECD nations by offshoring. But what happens to those who remain employed at workplaces where offshoring has been carried out? Based on survey and interview data of UK insurance and banking staff, this article explores employees' subjective understandings of the impacts of offshoring. The article brings together literature on Global Commodity Chains and Labour Process Theory, as it expands the focus of research on offshoring from macro/meso discussions of globalization and firm strategy into more micro‐level analysis of employee interpretations of workplace change. The data indicate a collapse in morale and work dignity for UK financial services workers and suggest that offshoring is not associated with a rise in skill levels of surviving jobs. Many staff reported a climate of detachment and cynicism after offshoring. Detachment and disaffection applies to employees' feelings towards their employer and their union, and is discussed as a paradoxical by‐product of the growing incorporation of services work into Global Commodity Chains or Global Production Networks.     

When Is Employee Retaliation Acceptable at Work? Evidence from Quasi‐Experiments

When is employee retaliation acceptable in the workplace? We use a quasi‐experimental design to study the acceptability of several forms of retaliatory behavior at work, gathering data in this untested area. Consistent with hypotheses from theories of fairness, we find that employee retaliation in the workplace is perceived to be more acceptable if it is an act of omission instead of an act of commission. We do not find that a more damaging retaliatory act is significantly less acceptable than a less damaging one, suggesting a qualitative rather than a quantitative relationship. We also find individual differences: Respondents who are older, female, politically conservative, and managers typically show less tolerance for retaliation, while union members are a bit more accepting than average.     

Decision‐Making about Workplace Disputes: A Policy‐Capturing Study of Employment Arbitrators,Labor Arbitrators,and Jurors

Firms are increasingly turning to the controversial practice of employment arbitration to resolve workplace disputes. Yet little is know about how decisions are made by employment arbitrators or how their decisions compare to those made in traditional dispute‐resolution forums. This study uses a policy‐capturing design and hierarchical linear modeling to compare how decisions about termination cases are made by employment arbitrators, labor arbitrators, and jurors. The results indicate significant differences in the overall willingness to uphold termination, with labor arbitrators being the most likely to rule in favor of the employee, followed by jurors, employment arbitrators judging statutory and for‐cause claims, and employment arbitrators judging statutory‐only claims. Significant differences were also observed between categories of decision makers in the weight given to procedural compliance, evidence of discrimination, employee work history, and stress‐inducing personal circumstances.     

Gender,choice and constraint in call centre employment

This paper examines the genderised experience of employment in call centres. While existing studies have acknowledged structural and agential constraints on women in the workplace, this paper goes further by illustrating the gendered nature of career choice and progression in a context which, in certain respects, appears to have benefitted women's desires for advancement. Drawing on quantitative and in‐depth qualitative data from four Scottish call centres, the study provides evidence of gender inequality shaped by structural and ideological workplace and household constraints.     

The Part‐Time Wage Gap in Norway: How Large is It Really?

Norwegian working‐life legislation has strict rules against discrimination between full‐time and part‐time work. Partly as a consequence of this, a large proportion of Norwegian women work part‐time. The purpose of this paper is to establish whether there are systematic differences between part‐time and full‐time workers regarding the selection process and earnings capacity. We find wage differences between part‐time and full‐time workers are small in Norway, and there is no evidence of systematic selection bias. The results may be explained by some features of the Norwegian labour market, including, equal rights for part‐time workers, strict rules against the discrimination of part‐time workers, and a generous family policy enabling women to combine work and family life.     

Estimating the Use of Agency Workers: Can Family‐Friendly Practices Reduce Their Use?

This paper uses establishment data to estimate the determinants of using agency workers. It contends that there is a class of family‐friendly practices including workplace nurseries, flexitime, home working, and job sharing that promote the norm of the “ideal worker” who concentrates on work. Because such practices increase the ability of employers to direct worker effort, they will be associated with a lower use of agency workers. Our findings confirm this hypothesis. The implication is that any growth in family‐friendly practices may work against the ongoing expansion in agency jobs.