KPI的价值及其确定方法

用关键绩效指标（KPI）对员工绩效进行评价是一种有效的绩效评价方法,但为什么要使用KPI、怎样寻找到有效的KPI却一直是困绕绩效评价研究和实践的重大问题。本文通过对KPI的价值、确定KPI的方法、以及确定和实施KPI评价过程中应注意问题的探讨,为有效使用KPI评价方法提供参考和借鉴。     

基于岗位工作模块的KPI设计方法和流程

要做好员工的绩效考核工作,最关键的就是设计好考核指标。本文针对很多部门经理在岗位KPI设计时存在的一些问题,设计了一套比较容易掌握的KPI设计方法——基于岗位工作模块的KPI设计。     

KPI成功之道

所谓KPI(Key Perfomance Indicator),是指影响员工绩效表现的关键绩效指标。导入KPI,使我们对员工绩效表现的关注,从"眉毛胡子一把抓’,转移到"只关注对员工绩效表现有较大影响的几个关键性指标",也就是说,我们在考核一个员工的绩效时,_并不是事无巨细地对员工的所有工作职责都考核,而是关注几个重要的绩效指标,来帮助员工改善绩效,进而改善企业的绩效。     

国有大型制造企业KPI管理中的问题与对策

本文重点分析当前国有大型制造企业在推行关键绩效指标(KPI)管理过程中存在的指标不科学、考核不平等、数据不系统、结果不全面等问题,建议在制定企业的KPI指标体系时必须上下达成一致,将KPI管理与企业职能模块化过程管理相结合,建立和完善管理信息系统(MIS),按指标完成难度对部门、岗位分层级,针对不同类别的员工开展KPI考核。     

基于BSC和KPI的五级绩效薪酬体系建构——以某制造类军工企业为例

文章融合BSC和KPI的核心思想.针对H公司在绩效管理和薪酬管理中的突出问题,构建了五级绩效考核和薪酬激励体系。基本思路是:中高层管理者采用KPI方法,基层管理者及一线员工采用BSC方法;直线部门考核指标的设计遵循收益最大化思想,职能部门围绕费用最小化设计指标;月月考核并制作考核系数表,将考核结果与员工绩效工资和职业发展挂钩,通过考核达到激励与约束目的。     

浅谈构建企业岗位KPI指标库的路径和方法

<正>岗位绩效指标体系是绩效管理系统的重要组成部分,是企业所有岗位绩效考评指标的汇总和系统化,是追踪企业战略实施情况和检查企业日常工作的重要工具。本文从岗位KPI指标库构建的目的、选取和制定原则、有效性测试、指标库构成及工作流程作了简要阐述。一、KPI指标库含义及构建目的 KPI(是"Key Performance Indicator"的缩写)指标库,称之为"关键业绩指标库",是对企业战略成功关键要素的提炼和归纳,并转化为可量化或可行为化的指标体系。KPI指标库的构建的目的是为了全面深入推进企业绩效管理,实现组织和个人绩效的有效链接,增强绩效考评的针对性和实效性,促进员工持续改进绩效,实现员工与企业     

KPI的战略管理应用

KPI作为一种管理工具，可以通过量化过程，明确衡量公司、部门和员工的工作绩效，发现存在的问题和改进的潜力。经过多年的商业实践，KPI已经在公司战略管理、完善组织架构和运营流程、以及提高人力资源效率方面发挥了重要作用。     

构建完善的考核体系--KRIF四要素绩效考核模式的理念、方法与应用案例

当前，企业绩效考核中的一个鲜明特点是战略导向。KPI、平衡计分卡等占主导地位的考核方法都是这一特点的体现。但KPI、平衡计分卡在应用到员工考核时，却有着难以克服的先天缺陷。本文针对这种缺陷，提出了KRIF四要素绩效考核模式，即将关键绩效指标、日常绩效衡量、例外关键事件和未来绩效潜力整合为一个考核体系，以期更全面、更有效地衡量员工绩效。     

幽默指数

实现从中国制造到中国创造的变身需要很多条件，员工的欢笑与幽默感应成为企业考察自身创意与活力的KPI     

中石化共享服务公司"1+4"绩效考核的应用

中石化共享服务公司利用KPI绩效考核等理论,建立了以定额工时为基础,包括业务质量、服务、效率、创新4个关键业绩指标的"1+4"绩效考核模式.通过实施此项绩效考核,共享服务公司和员工达到了双赢的局面,产生了一定经营管理效益,员工业务质量,服务、创新意识有所增强.     

基于KPI的烟草仓库物流绩效评价体系构建

在分析现有烟草仓库物流运作流程特点的基础上,从烟草仓库的核心流程和关键物流节点的视角,运用鱼骨分析法进行了KPI的提炼,提供了烟草企业一个快速了解其自身物流运作系统概况的途径,并设计了相应的KPI配套制度,使得烟草企业能够最大化利用KPI考核绩效成果,提高企业物流运作能力.     

职业院校教师KPI考核体系的设计与实施

人力资源是企业提升核心竞争力的基石,职业院校教师队伍的优劣直接影响办学质量和教育教学水平的提升。本文以KPI理论为依据,结合职业院校教师特点提炼关键绩效指标,构建科学合理的职业院校教师KPI考核体系并总结实施要点,以期通过提高教师的工作积极性和满意度推进职业院校办学质量的提升。     

Comparing motivating work characteristics,job satisfaction,and turnover intention of knowledge workers and blue-collar workers,and testing a structural model of the variables' relationships in China and Japan

This research examines motivating work characteristics, job satisfaction, and turnover intention of knowledge workers and blue-collar workers in China and Japan. The differences in these three variables were, respectively, compared between knowledge workers and blue-collar workers in China and Japan. A structural model of the relationships among the three variables was particularly proposed and investigated. Based on data from an international survey, the characteristics of knowledge workers were first compared with those of blue-collar workers in the same country, and then compared with those of knowledge workers in the other country. Finally, the structural model of the three variables' relationships was examined using a multi-sample analysis of the LISREL method across the countries. There were many significant differences found between knowledge workers and blue-collar workers and between China and Japan. As fundamentally predicted, knowledge workers were found to have higher motivating work characteristics than blue-collar workers in each country. More importantly, a similar structural model of the relationships among the variables was found across the countries.     

我国知识型员工流失研究综述

知识型员工作为知识的载体,是现代企业最重要的资源。近年,其流失越来越受到学者的关注。已有的研究成果按照研究内容可以归纳为四类:知识型员工流失的原因和影响因素研究;知识型员工流失的风险控制研究;心理契约的知识型员工流失分析。其中,从心理契约角度进行的研究,已经成为近年的新趋势。但就总体而言,目前国内对知识型员工的研究尚处于起步阶段,实证研究相对缺乏;对如何控制其流失的研究还有待进一步深入。     

Understanding knowledge workers’ job performance: a perspective of online and offline communication networks

Optimal communication networks allow the knowledge workers to get high job performance. As knowledge workers are increasingly relying on the online interaction, it is important to understand how online and offline communication networks respectively enhance job performance. An empirical study is performed using data collected from 103 knowledge workers in a high-tech company. The results show that job performance of knowledge workers is positively influenced by online communication network properties and negatively influenced by offline communication network properties. The positions of knowledge workers within the offline whole communication network negatively moderate the above effects, such that the relationships between job performance and communication network properties are weaker when a knowledge worker occupies a central position. Theoretical contributions and practical implications are discussed.     

销售人员关键业绩指标与激励报酬结构设定——一个高科技制造企业的销售激励案例

销售部门是企业组织结构中典型的收入中心,是企业最终能否成功的关键部门。本文以高科技制造企业为例,提出考核销售人员的关键业绩指标,用层次分析法确定各指标在激励报酬结构中的权重分配,分析销售人员的激励报酬构成,并对实施效果做出评析。     

基于胜任力模型的知识型员工压力管理机制设计

随着竞争的日益激烈,知识型员工这个特殊群体面临的压力越来越大。除了知识型员工自身进行减压外,组织必须采取压力管理措施帮助知识型员工缓解压力,胜任工作。本文基于胜任力模型构建了知识型员工压力管理机制,包括压力预防、压力识别、压力应对和压力反馈四级管理机制,以期为组织优化管理提供一定的借鉴。     

Performance indicator evaluation for a cloud computing system from QoS viewpoint

With the development of information technology, the cloud computing system (CCS) has become a new paradigm for the business and clients. The system supervisor has to guarantee the CCS keeps a good quality of service (QoS) to satisfy the clients’ requirements. The maintenance action is thus necessary when the CCS falls to a specific state such that it cannot afford enough capacity to meet demand d. In order to measure the service level of a CCS, this paper constructs a network model and proposes a key performance indicator (KPI), where the KPI is utilized to evaluate the probability that the demand can be satisfied under both transmission time and maintenance budget constraints. A method to derive the interval estimation for the KPI is developed. The system supervisor can conduct the sensitive analysis to improve/investigate the most important part in a large CCS afterwards.     

The uncertainty challenge of contingent collaboration

Contingent knowledge workers will play an increasingly important role in organisational success as workers transition in and out of project‐based innovation teams with more frequency. Our research finds that collaborators in the contingent, high‐skill workforce face uncertainty challenges to their work that are unique from the independent, contingent professionals more often studied. The article proposes a theoretical framework of uncertainty to guide us in understanding collaborative contingent knowledge workers’ work experience. Interviews with postdoctoral researchers reveal four findings about the influence of these highly uncertain work environments on collaborative contingent knowledge workers – collaboration isolation, frustrated independence, performance anxiety and internalised blame. Perhaps most concerning is that the workers internalise the negative impacts as personal failings instead of recognising them as consequences of a poorly designed work environment. This study argues for the need to manage and mitigate different sources of uncertainty to avoid creating an unnecessary burden on contingent knowledge workers, and to enable a sustainable, contingent knowledge workforce.     

Affective commitment among knowledge workers: the role of pay satisfaction and organization career management

Knowledge workers are highly sought after to help organizations establish their competitive advantage. However, getting them to want to stay with an organization is a challenge indeed. Furthermore, with claims that they are different from traditional workers, it remains unclear as to what will influence them to want to stay. Hence, the purpose of this paper is to determine whether pay satisfaction and career management (opportunity for skill enhancement and mentoring relationship) can influence the level of affective commitment among knowledge workers. Data measuring the abovementioned variables was gathered from 350 respondents representing varied occupation to ensure representation of all levels of knowledge work. Findings indicate that the proposed factors significantly influence the level of affective commitment among knowledge workers engaged in low knowledge work category. For their counterparts involved in high knowledge work, these factors had minimal influence. This paper implies that organizations should refrain from employing generic strategies to improve affective commitment among knowledge workers. Instead, attention should be paid onto the level of knowledge work when selecting the appropriate strategy. This paper incorporated the micro-level characteristic of knowledge work to traditional relationship with emphasis on how different strategies appeal to different knowledge work categories.