"乡愁"情怀下旅游者感知价值与行为意向关系研究——来自张家界乡村民宿的实证检验

“乡愁”是乡村旅游者的情感诉求,也是影响乡村旅游行为意向的重要前置变量。本文基于“认知-情感-意向”关系理论,构建感知价值、“乡愁”与行为意向之间的影响机理模型,以张家界乡村民宿旅游者的300份有效调研问卷为样本,利用SPSS22.0和Amos25.0软件进行探索性因子、验证性因子以及中间调节效度的实证分析。结果表明:炫耀价值、便利价值、美学价值及设施价值是影响张家界乡村民宿旅游消费感知的重要因素;炫耀价值、便利价值通过“乡愁”情怀的中间调节作用对乡村民宿满意度及行为意向有显著直接影响作用;设施价值对旅游者的满意度有显著影响,但对行为意向影响不显著;美学价值对旅游者的满意度及行为意向影响均不显著。文章最后指出,“乡愁”情怀是乡村民宿旅游者消费感知的重要体验,只有在硬件设施及环境营造上增加“乡愁”要素,在文化建设上丰富“乡村性”表征形式,在服务链上强化“乡愁”情感服务体验等,乡村民宿的满意度及重游意向才能大幅提高。     

旅游形象感知行为模型研究——以重庆市民对上海旅游形象感知为例

潜在游客对目的地旅游形象的感知是旅游目的地选择行为的开始。根据前人的研究结果提出了以熟悉度做为前因变量,认知形象与情感形象为中介变量的旅游形象感知行为模型,并以重庆市民对上海旅游形象感知为例进行了实证研究。研究表明：在所构建的旅游形象感知行为模型中,对于旅游意向影响最大的因素是熟悉度,它通过4条路径对旅游意向产生间接和直接影响,其总影响达到了0．591;其次为认知形象和情感形象,它们对旅游意向的总影响效果分别为为0．546和0．378。     

基于网络游记的旅游目的地感知形象研究——以河南省为例

以来豫旅游者发布在携程网上的游记为研究资料,运用内容分析法从认知形象、情感形象、推荐意向三方面进行质性分析,探讨游客对河南旅游目的地的感知形象。研究发现,游客对河南旅游目的地的认知形象、情感形象、推荐意向均以中立和正面为主,但仍有不尽如人意的地方。     

海岛旅游者环境友好行为意向影响因素研究

近年来,海岛旅游发展迅猛,但频繁的海岛旅游活动也引发了相应的海洋环境问题,这与海岛旅游者的旅游活动有着密切的联系,因此如何从旅游者行为入手保护海岛环境对海岛旅游可持续发展具有重要意义。文章以广西涠洲岛为调研区域,基于计划行为理论和大五人格理论,引入外倾性人格、宜人性人格和尽责性人格这三个人格特质变量,构建海岛旅游者环境友好行为意向理论模型并通过Amos 26.0软件加以实证检验。研究结果证实：环境态度、外倾性人格、宜人性人格均能显著正向预测海岛旅游者的环境友好行为意向;主观规范、知觉行为控制能够通过环境态度这一中介间接影响海岛旅游者的环境友好行为意向。同时,依据结论为海岛旅游者环境友好行为引导式管理提出策略性建议。     

基于网络游记的西藏旅游目的地形象探析

旅游目的地形象是近年来旅游业研究的热点之一,目的地形象对旅游者行为、旅游目的地营销策略等有重要影响。通过搜集整理入藏旅游者发布在网络上的游记,采用内容分析法,从认知、情感、整体感知三方面分析得出西藏旅游目的地形象。研究结果可以为西藏旅游业发展提供借鉴性参考。     

乡村振兴背景下大学生参与乡村旅游的意向研究

作为乡村旅游的重要客源群体之一,大学生在繁荣乡村旅游市场、助力乡村振兴中发挥着不可或缺的作用。基于计划行为理论,纳入感知价值和感知风险两个变量,构建理论框架,检验大学生乡村旅游意向的生成机制。运用问卷调研法及结构方程模型进行实证分析,结果表明：态度和主观规范对旅游意向具有显著正向影响,其中主观规范发挥着关键作用,知觉行为控制并未对态度或意向产生显著影响;感知价值对旅游态度的生成起主导作用,但对意向的影响不显著,感知风险未对态度或意向产生实质影响。建议推动乡村振兴宣传活动进校园,消除大学生对乡村旅游的刻板印象,提高乡村旅游供给质量,以此进一步激发大学生乡村旅游市场的活力。     

旅游者SNSM线上互动对线下参与意愿的影响机理研究

移动社交网络服务的发展引领了全球网络互动风潮,在以人际关系为基础的社交网络服务中,人际互动极大地影响了用户的线下参与行为.本文基于技术接受模型与理性行为理论,针对移动社交网络服务的特点引入关系强度和主观规范两个社会影响因素,构建了移动社交网络服务用户线上互动对旅游者线下参与意愿的研究模型,从而揭示其影响机理.研究结果表明,技术接受模型在旅游类社交网络服务下有良好的适用性,感知有用性和感知易用性都对线上用户间的人际互动产生明显的影响;主观规范对SNSM用户线上互动影响显著;而关系强度对SNSM用户线上互动没有显著影响;并且SNSM用户的线上互动对线下参与意愿影响显著.     

节事活动旅游形象感知研究：对旅游动机与熟悉度作用的检验——以2010年世博会为例

旅游形象在旅游决策过程中已经得到国内外学者的肯定,但缺乏把旅游形象运用到节事活动的研究中．更缺乏对节事活动旅游形象感知行为的研究。世博会作为超大型节事活动,运用结果方程模型,选取重庆市民对世博会旅游形象的感知来研究节事活动旅游者的旅游决策过程,特别是探讨旅游动机与熟悉度对节事活动旅游决策过程的作用。研究结果显示,旅游动机与节事活动情感形象以及旅游动机与旅游意向之间并无显著的关系,而节事活动认知形象与情感形象对旅游意向具有直接的影响效果,其中节事活动认知形象和对节事活动的熟悉度在模型中是具有主导性的关键因素。     

基于Logit模型的影响旅游者风险感知的要素判别研究——以四川“5.12”地震为例

当旅游危机发生时,旅游者对危机的风险感知形成了目的地的负面旅游感知形象,从而决定了旅游者的旅游行为选择倾向,因此,判断危机事件对旅游市场的影响应从其对旅游者的风险感知影响开始。由于L og it模型计算结果既可解释又可对比,而影响旅游者风险感知的要素大多是抽象要素,为了便于各要素之间影响程度的对比和解释,以便确定影响旅游者风险感知的显著性要素,所以以L og it模型作为研究旅游者对危机事件风险感知的工具。运用L og it模型,对四川“5.12”地震进行实证研究,研究结论是此次危机事件中,影响旅游者风险感知的显著性因素主要是旅游者性别、对地震知识的了解程度、地震突发性、地震后果严重性、来自周围人群影响程度、政府表现等6个要素。     

感知价格影响公众乘坐高铁出行意向的机制研究

在高铁客运日渐普及,但高铁票价仍饱受争议的背景下,本文在构建行为意向模型的基础上,使用结构方程模型法,探讨感知价格影响公众乘坐高铁出行意向的机制。实证分析表明,公众乘坐高铁出行意向的形成规律表现为"感知质量→感知价值→满意度→乘坐意向",或"感知质量→满意度→乘坐意向"。感知价格对上述规律的影响表现在两个方面:第一,作为前置变量,感知价格不仅直接抑制了公众乘坐高铁出行的意向,还通过抑制感知价值间接影响了乘坐意向,而且感知价格对感知价值的抑制作用要大于感知质量的促进作用;第二,作为调节变量,感知价格影响了感知价值对满意度、满意度对乘坐意向作用的强度。这一结论对于理解感知价格作用于行为意向的机制、优化高铁的运营管理具有一定的启示。     

Developing a deeper understanding of post-purchase perceived risk and behavioral intentions in a service setting

Researchers and service providers have realized that a disproportionate share of a firm’s sales and profits come from a relatively small number of loyal customers that repeatedly purchase the firm’s services. In many service settings, such as health care, repeated interactions between the service provider and the client are necessary for service delivery. While service quality is certainly important, it is also important that customers’ perceptions of perceived risk are taken into account and that customers perceive a degree of control over the services provided. We develop a conceptual model of linkages between the physical environment of the service, perceived control over the service and service quality and, demonstrate through two empirical studies, how these factors affect perceived risk and post-purchase behavioral intentions. Both studies were conducted in health care settings. In the first study, we collected data using a mail survey of 192 patients after their treatment from a regional hospital. In the second study, survey data were collected from 101 patients of a specialized clinic providing alternative therapies within a major hospital. Our results provide confirmation that the favorable physical environment of the service setting enhances perceived control and perceptions of service quality. Moreover, perceived control and perceived quality of the service provider reduces post-purchase perceived risk. Finally, post-purchase perceived risk reduces behavioral intentions, while perceived quality of the service provider enhances behavioral intentions. Authors contributed equally to the research.     

顾客感知价值的维度及其影响的实证研究

自20世纪90年代以来,顾客感知价值研究已成为营销学者与企业经理人关注的焦点领域,被认为是竞争优势的新来源和企业持续增长的引擎。文章选择手机行业作为研究对象,探索并验证感知价值的维度,分析了各维度对消费者行为倾向的影响,结果表明顾客感知价值的维度有五个,它们对行为倾向的影响程度从大到小依次为保健价值、激励价值、情感价值、服务价值和条件价值。     

Retail space invaders: when employees’ invasion of customer space increases purchase intentions

This research fills a gap in the retailing literature regarding physical proximity while shopping. Most research in this area examines perceived crowding or social presence and largely ignores issues of distance. Using four studies we explore the impact of the physical proximity of an employee to a shopper. Contrary to common belief, we show that such encroachments can increase consumers’ acceptance feelings and their purchase intentions. We illustrate how these results are consistent with social identity theory. The results show a shopper can have higher purchase intentions the closer an employee physically gets to them due to an increase in feelings of acceptance. This result is strengthened when being included to an in-group is important to the shopper. The negative effects of feeling anxious in a purchase situation can also be buffered the closer an employee gets. Finally, the positive relationship of felt acceptance to purchase intentions is most critical when the product being purchased is perceived as less expressive. These results have important implications to our understanding of shopper behavior and reactions to physical proximity.     

影视旅游者目的地形象感知及行为意向研究——以澳门为例

近年来,影视剧的热播引起观众蜂拥前往拍摄地旅游的情况已经由个别的、孤立的案例发展成具有一定规律和规模的现象．以澳门为研究背景,以影视旅游者目的地认知、情感形象和行为意向为研究中心并探讨他们之间的关系。同时还了解了目前与澳门相关的影视作品观看情况以及不同人口统计学特征的游客在影片观看上的分布差异。根据研究结论,提出针对影视旅游日后发展的建议,有助于认知澳门目前影视旅游发展的状况,以及目的地认知,情感形象是否与下一步的行为意向正向相关,为未来影视旅游产品和行业的发展提供更多建议和意见。     

B2B品牌形象线索的探索性研究——基于网络评论及访谈的内容分析

在企业间营销过程中,品牌的作用日趋明显。积极的品牌形象有助于在企业顾客心目中形成良好的印象,进而影响其购买意向。品牌形象线索是采购商感知供应商品牌属性的依据和途径。本文采用“网络民族志”的研究方法,就互联网上采购商对于供应商的评论进行内容分析,得到83条概念线索及21个范畴,最终归纳为7个核心类属：产品形象、服务形象、人员形象、使用者形象、网络形象、社会形象、企业形象。通过梳理7个类属之间的关系以及深度访谈,最终验证得出企业形象对于其他形象线索有统领作用。     

Effects of price framing on consumers’ perceptions of online dynamic pricing practices

The viability of online dynamic pricing, or differential pricing for the same product from the same seller, is still debatable given the contradictory findings reported in both modeling and behavioral price research. This paper examines tactical ways for online merchants to mitigate consumers’ negative reactions when adopting dynamic pricing strategies. In three experiments, we show that using various price-framing tactics, compared to no framing, can induce price-disadvantaged consumers to perceive their ostensibly similar transactions differently relative to their comparative other parties. As the degree of perceived transaction dissimilarity increases, price-disadvantaged consumers’ perceived price fairness, trust, and repurchase intentions are enhanced. We further compare different price framing tactics and demonstrate that they have different effects on consumers across different product price levels, customer segments, and framing formats. The paper concludes with theoretical and managerial implications of the research.     

浅谈构建社会主义和谐社会

社会主义和谐社会的基本特征是一个各尽其能,充满创造活力;尊重人民诉求;各得其所;和谐相处;共生共进的社会。社会主义和谐社会的构建必须以科学发展观为统领;以促进人的全面发展为基础：以市场取向的改革为动力;以实现社会公正和国家长治久安为着力点。积极构建社会主义和谐社会,对于开创中国特色的社会主义现代化事业具有重大的现实意义与深远的历史意义。     

Service firms and customer loyalty programs: a regulatory fit perspective of reward preferences in a health club setting

In this paper, we examine the impact of various configurations of regulatory fit on the attitudes, exercise intentions and actual behavior of members of a health club loyalty program. Regulatory fit is conceptualized as both the match between types of program rewards and how they are communicated, as well as the congruence between reward types and regulatory focus as a stable, individual disposition. In two experimental designs, non-point reward programs offering a short-term cash bonus were used. The results of Study 1 suggest that regulatory fit has a positive impact on perceived value, exercise intentions and exercise intensity, but not on visit frequency. Analysis of repeated behavioral measures further reveals that regulatory fit has a stronger impact on exercise intensity over time relative to nonfit. Study 2 also confirms the predictive power of regulatory fit over nonfit when conceptualized as the match between reward type and trait regulatory focus.