Estimating the Use of Agency Workers: Can Family‐Friendly Practices Reduce Their Use?

This paper uses establishment data to estimate the determinants of using agency workers. It contends that there is a class of family‐friendly practices including workplace nurseries, flexitime, home working, and job sharing that promote the norm of the “ideal worker” who concentrates on work. Because such practices increase the ability of employers to direct worker effort, they will be associated with a lower use of agency workers. Our findings confirm this hypothesis. The implication is that any growth in family‐friendly practices may work against the ongoing expansion in agency jobs.     

How Workers Fare When Employers Innovate

Complementing existing work on firm organizational structure and productivity, this article examines the impact of organizational change on workers. We find evidence that employers do appear to compensate at least some of their workers for engaging in high-performance workplace practices. We also find a significant association between high-performance workplace practices and increased wage inequality. Finally, we examine the relationship between organizational structure and employment changes and find that some practices, such as self-managed teams, are associated with greater employment reductions, whereas other practices, such as the percentage of workers involved in job rotation, are associated with lower employment reductions.     

Is There a Wage Payoff to Innovative Work Practices?

During the 1980s, wage inequality increased dramatically, and the economy lost many high-wage jobs that had provided middle-class incomes to less skilled workers, increasingly restricting these workers to low-wage jobs lacking union or other institutional protections. A number of scholars have suggested that a new paradigm of work, often called high performance , is emerging that offers such workers more skilled jobs and higher wages. Using a unique national dataset, we find little evidence that practices associated with high-performance work systems are associated with higher wages.     

Are family‐friendly workplace practices a valuable firm resource?

We study the determinants and consequences of family‐friendly workplace practices (FFWP) using a sample of over 450 manufacturing firms in Germany, France, U.K., and U.S. We find a positive correlation between firm productivity and FFWP. This association disappears, however, once we control for a measure of the quality of management practices. We further find that firms with a higher proportion of female managers and more skilled workers, as well as well‐managed firms, tend to implement more FFWP. Conversely, a firm's environment does not have a significant impact on the FFWP it provides. © 2010 The Authors. Strategic Management Journal published by John Wiley & Sons, Ltd. This is an open access article under the terms of the Creative Commons Attribution License, which permits use, distribution and reproduction in any medium, provided the original work is properly cited.     

High performance work systems and workplace partnership: a case study of aerospace workers

This article provides case study analysis of the impact of high performance work practices and workplace partnership on skilled workers in the UK's aerospace industry. In contrast to assumptions that such practices increase empowerment and participation we find evidence of a democratic deficit in workplace decision-making and deterioration in the quality of working life.     

When work and family collide: ‘Resource Caravans’ of personal and contextual resources in remote work

Research on remote work remains without consensus as to its benefits, with continued questions about which factors may enable it to be more beneficial to employees working remotely. Applying Conservation of Resources theory, we explore the impact of ‘resource caravans’ on ‘work–family balance’ and subsequent ‘well-being’ in a sample of 446 remote workers. Our findings contribute to ongoing sociological debates by showing exactly how flexibility and control play a role in the remote workplace. Specifically, our model revealed that ‘sense of control’ over home was most beneficial for ‘work–family balance’ among experienced remote workers who had high levels of ‘schedule flexibility’, whereas ‘work–family balance’ benefited from lower levels of ‘schedule flexibility’ among new remote workers. Resources from the home domain were most critical for ‘work–family balance’, which mediated the effects of the ‘resource caravan’ from the home domain on overall employee ‘well-being’.     

Making gigs work: digital platforms,job quality and worker motivations

Technology has driven new organisations of work and employment relationships, rendering changes that would have been unimaginable just a decade ago. The rise of digital platforms has not only enabled new forms of work activity but also transformed the way workers find new opportunities. This development, referred to as gig work, is distinct from traditional employment in that it is mediated through online platforms. While we can somewhat objectively designate traditional job characteristics as ‘good’ or ‘bad’, designating gig work itself as ‘good’ or ‘bad’ overlooks the fact that workers are inclined to evaluate the quality of their jobs according to their own individual needs, priorities, backgrounds and other circumstances—even if those jobs are objectively the same. Unlike previous scholarship on gig work, which has viewed job quality largely from a platform-focused perspective, this article takes a worker-centric approach and provides a typology of gig workers. The typology demarcates how gig work is used and indicates key attributes that differentiate how workers approach such jobs. Moreover, the typology reveals heterogeneity in gig workers’ motivations, characteristics and intentions. Consequently, platforms with ‘bad’ job quality characteristics can still offer work that some workers will see as ‘good’ and vice versa.     

Worker Control as a Facilitator in the Match between Education and Jobs

This article examines the relationship between worker control and subjective underemployment among workers who have more education than is needed for entry into their jobs (credential underemployment). Results indicate that social and technical controls are related to a greater sense of education–job matching. Workers who have credential underemployment are less likely to report subjective underemployment (underutilization and lack of fit between education and job) if they have higher levels of workplace control. This article contains implications for job design and the role of employers and managers in fostering the utilization of their workforces.     

Why Do Employers Give Discretion? Family Versus Performance Concerns

Using a large data set of Western European employees, I examine two sets of reasons behind employers' decisions to give discretion: performance concerns (firms give discretion in order to improve performance) and family concerns (firms wish to improve the employees' work–family balance). I find more support for the former than for the latter. Discretion is positively related to the use of "high-performance" work practices and to employee position and ability, and is smaller in larger establishments, which suggests that loss of control matters to employers. Evidence about family concerns is less compelling. Female participation in the labor force has a positive effect on discretion over work schedules, but women have less discretion than men, and employees with small children do not have more discretion than other employees. Large and governmental organizations, which are expected to care more about work–family balance, do not offer more discretion over work schedules than other types of organizations.     

Workplace Bullying,Psychological Perspectives and Industrial Relations: Towards a Contextualized and Interdisciplinary Approach

Workplace bullying is increasingly recognized as an important area of debate, particularly among researchers adopting a psychological perspective of work. This paper examines definitions of workplace bullying and explores less orthodox approaches within a British context. It focuses primarily on managers as perpetrators, and comments on the ‘bullying organization’, the relevance of human resource management and of gender. Context, the workplace balance of power, workers’ collective resistance and trade unions are then emphasized as significant factors and the potential for developing a contextualized, politicized and interdisciplinary approach to workplace bullying is suggested. Links with mobilization theory are explored, and the issue is also examined within the UK public sector environment.     

Disconnected Amid the Networks and Chains: Employee Detachment from Company and Union after Offshoring

Much has been written about the relocation of services jobs away from OECD nations by offshoring. But what happens to those who remain employed at workplaces where offshoring has been carried out? Based on survey and interview data of UK insurance and banking staff, this article explores employees' subjective understandings of the impacts of offshoring. The article brings together literature on Global Commodity Chains and Labour Process Theory, as it expands the focus of research on offshoring from macro/meso discussions of globalization and firm strategy into more micro‐level analysis of employee interpretations of workplace change. The data indicate a collapse in morale and work dignity for UK financial services workers and suggest that offshoring is not associated with a rise in skill levels of surviving jobs. Many staff reported a climate of detachment and cynicism after offshoring. Detachment and disaffection applies to employees' feelings towards their employer and their union, and is discussed as a paradoxical by‐product of the growing incorporation of services work into Global Commodity Chains or Global Production Networks.     

Divided we fall: The breakdown of gig worker solidarity in online communities

The ‘gig economy’ presents a contested new work arrangement where freelancers find work on digital platforms. Subsequently, previous research has investigated how gig workers develop solidarity and take collective action against the exploitative practices of the platforms. However, this research is limited by mostly focusing on solidarity in contexts of local gig worker communities. We investigate whether freelancers who work on a global platform, Upwork, which hires people for diverse and complex jobs, can build up solidarity in a global online community. Applying a mixed-methods research design, we analysed how gig workers responded to a policy change by Upwork that affected their working conditions negatively. In doing so, we outline how solidarity breaks down in an online community of gig workers, due to them realising different interests and identities. We contribute to recent discussions on solidarity in the gig economy, and online communities as tools for organising.     

What Is Best for Workers? The Implications of Workplace and Human Resource Management Practices Revisited

Drawing on a 2003–2004 random household telephone survey of 750 Canadian workers, I explore the implications of work and human resource (HR) practices for six aspects of the quality of working life. I find “traditional” HR practices, associated with the bureaucratic model predominant after World War II and with union representation, to have strong positive implications for workers. Participative workplace practices also have strong positive implications, although these are largely limited to information sharing in the union sector. The actual organization of work (e.g., teams), contingent pay, and “new” HR practices, associated with the “new” HRM of the 1980s, all make little difference. Comparison of these findings with those from a comparable 1998 survey of 508 Canadian workers and a parallel 2003 survey of 450 English workers suggest, however, that the implications of work and HR practices may be historically and institutionally contingent and thus should be interpreted using a historical/institutional perspective.     

Delivering Flexibility: Contrasting Patterns in the French and the UK Food Processing Industry

This article provides a comparative analysis of changes in numerical and functional labour flexibility in the French and the UK food processing industry. Based upon case study data, it explores the interaction between competitive pressures and institutional and regulatory structures and their impact on workplace practices. The findings indicate that, faced with a similar competitive environment, firms in both countries have sought to increase labour flexibility. However, the predominant forms of flexibility vary across the two countries, partly reflecting the characteristics of national labour market institutions. Numerical flexibility dominates in the UK, with high levels of paid overtime and temporary agency work. In contrast, French workplaces rely more on internal functional flexibility while also achieving numerical flexibility through seasonal variations in work schedules and a wide range of short‐term employment contracts.     

What Works at Work: Overview and Assessment

This article discusses why it is difficult to measure the effects of management practices on organizational performance. In spite of these difficulties, a collage of evidence suggests that innovative workplace practices can increase performance, primarily through the use of systems of related practices that enhance worker participation, make work design less rigid, and decentralize managerial tasks. A majority of U.S. businesses have adopted some innovative work practices. However, only a small percentage of businesses have adopted a full system of innovative practices. We outline several constraints on the diffusion of new work practices, and suggest directions for future research     

Workers' Views of the Impact of Trade on Jobs

This article uses new data to examine how workers' perceptions of the impact of trade on jobs like theirs are related to economic variables representing their career paths, job characteristics, and local labor market conditions. We find that only 17 percent of workers think trade creates jobs. And even fewer workers (4–7 percent) in any industry think trade has created better jobs. We find that workers' perceptions do not reflect their job characteristics or the movability of their jobs. Their perceptions of trade primarily reflect local labor market conditions (hiring and separation rates) and education. The determinants of workers' perceptions of trade present a different pattern compared with their perceptions of job security.     

Workplace Transformation and Worker Upskilling: The Perspective of Individual Workers

How common is workplace transformation in the American economy? What are its implications for work force skill requirements and training investments? The existing literature addressing these questions is based on firm-reported survey data. Using new data available in the 1993 wave of the National Longitudinal Survey of Youth (NLSY), this article examines the same questions from the perspective of individual workers. Our empirical results suggest that workplace transformation is commonplace. Fully 40 percent of private-sector workers surveyed report that in the space of just one year, a change occurred at work that required them to learn new job skills. About 23 percent of all respondents reported experiencing a workplace change we term anorganizational transformation. Incidence of formal training is positively related to indicators of organizational transformation, but the effect of these indicators is found to be sensitive to the inclusion of other important workplace change variables (namely, new products, new equipment, and new government regulations). While we expected to find strong positive relationships with product development and physical capital investment, government regulation has a surprisingly large impact on formal training.     

在京流动劳动力的就业状况调查与分析

利用2006年北京市1‰流动劳动力调查数据,从职业特征厦工资水平、职业培训、职业保障与政府服务等方面对在京流动劳动力的工作特征进行考察,得到的主要结论有：在京流动劳动力从事的大多为建筑业和城市传统服务业,且“工作类型”升级缓慢;作为雇主、雇员、自营劳动者、家庭帮工等四个工作类型的受访者在工资水平、求职方式、职业保障等方面存在较大的差异;流动劳动力进入北京后接受的培训有所增多,工人主动提出培训要求的趋势明显,培训费用职工内部化趋势加强;在京流动劳动力的职业保障令人担忧,政府在为流动劳动力提供公共服务的种类、数量及服务质量方面还有待加强。     

Theorising labour unrest and trade unionism in the platform economy

The article develops a novel conceptualisation of labour unrest and trade unionism in the platform economy, extending current understandings in two ways. First, we situate platform work historically, in the longue durée of paid work under capitalism. Secondly, we introduce a consideration of social structure into debates on union practices often framed in terms of agency. Building on Silver and the Webbs, we highlight the importance in platform work of associational power over structural power; legal enactment over collective bargaining; and geographical over workplace unionism. While mainly a theoretical article, we draw on empirical evidence from research into platform work over five years, comprising interviews, case study, observation and documentary analysis. We conclude that platform labour unrest and unionism bear marked similarities with 19th century forms rather than the 20th century models that often dominate industrial relations perspectives. Consequently, unions organising platform workers should consider adapting their approach accordingly.     

Blocked and New Frontiers for Trade Unions: Contesting ‘the Meaning of Work’ in the Creative and Caring Sectors

Many jobs feature tensions between workers’ own motivations, and the objectives imposed on them by management or economic imperatives. We call these tensions ‘meaning of work conflicts’. We ask whether trade unions can intervene in them, or whether they are simply too subjective to be a credible campaigning focus. We examine two professional groups in Britain and France, musicians and healthcare staff. Among musicians, workers tend to negotiate meaning of work conflicts themselves, seeing little role for unions in this process. This engenders legitimacy problems that unions have had to find ways around. By contrast, in the hospitals sector, there is more scope for unions to campaign over the meaning of work, thus potentially increasing legitimacy among staff and the public. The difference is explained by the more diffuse and fragmented nature of employer structures in music, and the more chaotic set of motivations found among music workers.