Technological capabilities,resilience capabilities and organizational effectiveness

Abstract

Previous research has defined resilience as a desirable characteristic for an organization and its members to possess when circumstances adversely change. Resilience is analysed through different perspectives as organizational responses to external threats, organizational reliability or employee strengths. However, the role of resilience in enhancing organizational effectiveness is not fully understood. Grounded in organizational ambidexterity, the current research tests the value of resilience capabilities developed through specific Human Resource Practices (HRPs) in the context of ever-changing market conditions. This paper argues that as well as technological capabilities, HRPs that build resilience within an organization are needed to successfully implement technological change. Resilience capabilities are a mediating factor between technological capabilities and organizational effectiveness, whilst environment dynamism and competitive intensity are moderators of this relationship. Using a primary sample of 205 manufacturing firms, a model is presented and tested using Structural Equation Modelling. The results reinforce the importance of HRPs in building resilience which helps firms to continuously adjust to change and subsequently enhance their organizational effectiveness.     

A resilience-based model for performance evaluation of information systems: the case of a gas company

Information systems (IS) are strongly influenced by changes in new technology and should react swiftly in response to external conditions. Resilience engineering is a new method that can enable these systems to absorb changes. In this study, a new framework is presented for performance evaluation of IS that includes DeLone and McLean’s factors of success in addition to resilience. Hence, this study is an attempt to evaluate the impact of resilience on IS by the proposed model in Iranian Gas Engineering and Development Company via the data obtained from questionnaires and Fuzzy Data Envelopment Analysis (FDEA) approach. First, FDEA model with α-cut = 0.05 was identified as the most suitable model to this application by performing all Banker, Charnes and Cooper and Charnes, Cooper and Rhodes models of and FDEA and selecting the appropriate model based on maximum mean efficiency. Then, the factors were ranked based on the results of sensitivity analysis, which showed resilience had a significantly higher impact on the proposed model relative to other factors. The results of this study were then verified by conducting the related ANOVA test. This is the first study that examines the impact of resilience on IS by statistical and mathematical approaches.     

Economic resilience and entrepreneurship: lessons from the Sheffield City Region

This article examines the relationship between economic resilience and entrepreneurship in city regions. Resilience is an emerging concept which has been employed to examine economic performance and responsiveness to exogenous shocks such as financial crisis and recession. Drawing on a literature review of academic articles in this emerging field and interviews with policy-makers in the Sheffield City Region of England, the article examines how entrepreneurship is central to sustain a dynamic economy and demonstrates that it is being fore-fronted in policy debates as a key aspect in creating more resilient economies. The article finds that entrepreneurship is integral to promoting the diversification and capacity building of regional economies, traits which are characteristic of (more) resilient economies. We advance the emerging literature through the development of a conceptual framework to highlight the links between economic resilience and entrepreneurship. In doing so, the article argues that entrepreneurship is critical to the restructuring and adaptation of local (city region) economies and draws out a series of recommendations concerning the wider policy implications of the study.     

Conceptualizing and measuring “industry resilience”: Composite indicators for postshock industrial policy decision-making

Can resilience be a relevant concept for industrial policy? Resilience is usually described as the ability of a socioeconomic system to recover from unexpected shocks. While this concept has caught the attention of regional economics researchers seeking to understand the different patterns behind regional recovery after a disruption, it is increasingly recognized that resilience can have policy-relevant conceptual applications in many other regards. In this paper, we apply it to industries and define the “industry resilience” concept and measurements. Our contribution is twofold. Theoretically, we frame industry resilience as a useful conceptual framework for policy-making to support the selection of industrial policy targets that are more capable of recovering after unexpected shocks. In addition, industry resilience can mitigate government failures by supporting decision-makers in promoting both economically and socially sustainable structural change. Methodologically, building on post-2008 U.S. data, we develop two composite indicators (CIs) to separately analyze quantitative and qualitative postshock variations in sectoral employment. Such CIs support policy-makers in visualizing sectoral performances dynamically and multidimensionally and can be used to compare each sector both to other sectors and to its counterfactual. Our results highlight that sectors react heterogeneously to shocks. This points to the relevance of tailoring vertical industrial policies according to sector features and the aims of industrial policy initiatives.     

Managing supply chain resilience to pursue business and environmental strategies

Resilience has become a crucial topic in the field of strategic management as it requires companies to design resilient business models to tackle managerial and environmental disruptions of individual firms and supply chains. However, extant research still lacks deep insights into how companies design and manage supply chains according to the resilience principles. With this premise, this paper aims at conducting a state of the art review on supply chain resilience (SCR) considering 125 relevant papers collected from Scopus and Web of Science academic search engine. Starting from the results of the literature review, this study proposes a systemic framework of SCR assessment and contributes to improve the understanding of the impact of different empirically tested constructs on the development of the resilience concept. Further, the findings are summarized in several areas including barriers in developing resilience, metrics to measure the resilience performance, and effective strategies to foster the SCR. Finally, this study outlines promising future research directions for scholars and practitioners.     

Resilience,wellbeing and HRM: a multidisciplinary perspective

Abstract

Research on resilience has accumulated a vast body of knowledge which has assisted in comprehending complex HRM issues in diverse organizational settings. Yet, the existing studies have hitherto not paid sufficient attention to the multifaceted aspects of resilience and occupational contexts. We join the conversation with resilience, wellbeing and HRM by suggesting that investigating resilience from a multidisciplinary perspective situated in varying occupational contexts can advance our collective understandings of the phenomena in important ways. This paper has three general objectives. First, we show that resilience has been a long-standing issue in organizational behavior and organization studies and provide an overview of the puzzles that underpin and trigger this special issue. Second, we highlight the key insights and contributions of the papers included in this special issue by reviewing their theoretical underpinnings, methodological approaches and findings. Finally, we outline a future research agenda on resilience in organizations that can help advance international HRM research.     

Extreme Weather Events and the Critical Importance of Anticipatory Adaptation and Organizational Resilience in Responding to Impacts

Growing scientific evidence suggests that more frequent and severe weather extremes such as heat waves, hurricanes, flooding and droughts will have an increasing impact on organizations, industries and entire economies. These findings call for the development of theoretical and practical frameworks to strengthen the capacity of organizations to respond to such impacts. Yet despite the need to understand what is required to build anticipatory adaptation and organizational resilience to expected impacts, the organizational theory literature offers only limited insights. This paper proposes a comprehensive conceptual framework of organizational adaptation and resilience to extreme weather events for addressing the effects of ecological discontinuities in organizational research and strategic decision‐making. Implications and suggestions for future research are offered. Copyright © 2011 John Wiley & Sons, Ltd and ERP Environment.     

An examination of factors influencing the application of mechanisms of organizations' resilience to weather extremes

The ability to resist and respond to an external shock and recover once it has occurred is called resilience. The present paper discusses mechanisms of organizations' resilience to weather extremes. The objective of the study was to determine factors influencing the application of resilience mechanisms by European organizations. The paper presents the frequency particular mechanisms are applied in and determinants of their employment. We tested a model in which individual, organizational, community‐specific, and extreme‐related factors influence application of resilience mechanisms, which in turn influence adaptive resilience. The present study revealed that some of the selected resilience mechanisms are applied more frequently than others. The mechanisms include disposition and administration of resources, self‐organization, intraorganizational communication, damage assessment, review of previous events, and the acquisition of external information. The significance of 10 factors impacting the using of resilience mechanisms was verified in the course of the study. Findings are intended to facilitate a better understanding of resilience to weather extremes in organizations.     

ESTIMATING THE ECONOMIC CONSEQUENCES OF A PORT SHUTDOWN: THE SPECIAL ROLE OF RESILIENCE

This paper develops a methodology for the estimation of the total economic consequences of a seaport disruption, factoring in the major types of resilience. The foundation of the methodology is a combination of demand-driven and supply-driven input–output analyses. Resilience is included through a series of ad hoc adjustments based on various formal models and expert judgment. Moreover, we have designed the methodology in a manner that overcomes the major shortcomings of the supply-driven approach. We apply the methodology to a 90-day disruption at the twin seaports of Beaumont and Port Arthur, Texas, which is a major port area that includes a petrochemical manufacturing complex. We find that regional gross output could decline by as much as $13 billion at the port region level, but that resilience can reduce these impacts by nearly 70%.     

A composite policy tool to measure territorial resilience capacity

The 2007–2008 global recession and consequent slow recovery have revealed considerable heterogeneity in economic performance across countries and regions. This study contributes innovatively to existing resilience literature by identifying a life cycle resilience framework and computing a “handy” composite Regional Economic Resilience Indicator. We analyse economic resilience by means of a cluster and exploratory spatial data analysis, revealing well-defined spatial patterns in the EU. National resilience trends dominate in the EU-15, while a more heterogeneous spatial pattern is present in the EU-13. Our findings can support the monitoring of economic resilience at regional level and facilitate a common understanding of this complex and dynamic process for policy purposes.     

A hybrid modeling approach for resilient agri-supply network design in emerging countries: Colombian coffee supply chain

Sustainability and resilience in Agri-Food Supply Chains is a challenging topic of current interest in the research community. Resilience for Agri-Food Supply Chain (AFSC) is the capability of the supply network to manage and mitigate disruptions due to global warming and natural phenomena such as landslides and floods of crops, among others caused by humans. A significant challenge is to design efficient and resilient AFSCs in emerging countries while perishability constraints are considered. A methodology to design an AFSC for emerging countries is addressed in this research. The phenomena that aid in identifying critical aspects of the AFSC affecting their resilience are identified. The former approach combines optimization and simulation schemes by considering resilience metrics related to availability and connectivity. Indeed, the solution approach addresses the uncertainty by using simulation of disruptive events and finding resilient designs using mathematical programming. The proposed framework has been evaluated in a Colombian coffee supply chain. The obtained results show the efficiency of the proposed scheme to design AFSCs and allow the practitioners to measure, predict, compare, and improve the level of resilience of their supply chains (SCs).     

Learning organization and work engagement: the mediating role of employee resilience

Abstract

As automation and structural transformations mark the new digital realities of the twenty first century, contemporary organizations demand a highly resilient and engaged workforce to sustain their competitive edge. Despite an eminent literature revolving around learning organization in the management discourse, there is a lack of research investigating the effect of learning organization on employee resilience and work engagement. With this precept in mind, this study developed and tested a mediation model linking learning organization to employee resilience and work engagement. The present study draws on the tenets of Fredrickson’s broaden-and-build theory and conservation of resource theory for supporting the study results. This study used cross sectional surveys of 300 IT professionals in India. Structural equation modeling was used for empirically testing the study hypotheses. Additionally, the study utilized Preacher and Hayes mediation analyses to investigate the mediating effect of employee resilience on the relationship between learning organization and work engagement. The results revealed significant relationship between variables of the study and shows that learning organization positively effect employee resilience and work engagement. The findings suggest that employee resilience partially mediate the effect of learning organization on work engagement. This study offers concrete insights to HR managers for fostering employee resilience which in turn can play a key role in building a highly engaged workforce. Future implications for theory and HRM practitioners are discussed.     

Community connectivity and heterogeneity: clues and insights on cooperation on social networks

While studies on the emergence of cooperation on structured populations abound, only few of them have considered real social networks as the substrate on which individuals interact. As has been shown recently [Lozano et al., PLoS ONE 3(4):e1892, 2008], understanding cooperative behavior on social networks requires knowledge not only of their global (macroscopic) characteristic, but also a deep insight on their community (mesoscopic) structure. In this paper, we look at this problem from the viewpoint of the resilience of cooperation, in particular when there are directed exogenous attacks (insertion of pure defectors) at key locations in the network. We present results of agent-based simulations showing strong evidence that the resilience of social networks is crucially dependent on their community structure, ranging from no resilience to robust cooperative behavior. Our results have important implications for the understanding of how organizations work and can be used as a guide for organization design. This work was supported by Ministerio de Educación y Ciencia (Spain) under grants FIS2006-13321-2 and MOSAICO and by Comunidad de Madrid (Spain) under grant. SIMUMAT-CM. S. Lozano was supported by URV through a FPU grant and by the EU Integrated Project IRRIIS (027568).     

Riding the tides of mergers and acquisitions by building a resilient workforce: A framework for studying the role of human resource management

Mergers and acquisitions (M&As) have been a popular strategy for firms to increase their competitive advantage. Existing research has revealed a wide range of implications for the workforce and human resource management (HRM) stemming from M&As. However, insufficient attention has been paid to issues related to employee resilience. We argue that employee resilience, a concept that is still to gain widespread attention in HRM research, is crucial to organizations wishing to manage their M&As successfully, especially in the post-M&A integration. We develop a set of complementary propositions, present a research framework, and indicate directions for future studies.     

Other stories of resilient safety management in the Norwegian offshore sector: Resilience engineering,bullshit and the de-politicization of danger

This paper explores the different conceptual meanings of the term resilience as it is used and interpreted by industry actors in the Norwegian oil and gas industry, as well as the possible wider ramifications of this use. This is done by presenting three different theoretical readings, or stories, of the recent proliferation of the term in the industry. The stories are supported by empirical material stemming from document studies, interviews and ethnographic fieldwork in the industry. Safety Management academics and practitioners in the industry generally rely on conceptions derived from Resilience Engineering (RE), which is consequently the perspective used in the first story. Here, we outline the RE-perspective and explore how it might justify the spread of, and apparent need for, resilience, as well as those empirical qualities of operations that the concept purports to refer to. The second story utilizes the concept of organizational bullshit in order to examine some of the ways in which the resilience concept is used to impress and invoke organizational legitimacy, without necessarily having much tangible connection to day-to-day operations. The third reading connects the resilience concept to the rise of neoliberalism, and explores its potential for depoliticizing risk and danger as well as facilitating the responsibilization of offshore workers. In addition to presenting the different conceptual meanings of resilience in the Norwegian oil and gas sector, the paper also provides resources for discussing the potential ramifications of these conceptions     

Drawing from a bottomless well? Exploring the resilience of value-based psychological contracts in voluntary organizations

In an era of increased involvement by the third sector in the delivery of social services due to public sector outsourcing, this paper explores the resilience of employee psychological contracts in voluntary organizations in the context of their close relationship with state funding bodies. The results suggest that value-laden psychological contracts exhibit some resilience when state funding bodies interfere with the organizational mission of voluntary organizations. However, there are clear limits as to how far value-based aspects of the psychological contract compensate for unfulfilled obligations on the economic and socio-emotional dimensions caused by externally driven cost pressures. The paper suggests serious implications for HR practitioners and wider concerns relating to the quality of care delivered to the vulnerable.     

Resilience of sustainability‐oriented and financially‐driven organizations

To answer key questions concerning how negative and positive financial performance gaps motivate organizations to build more resilient systems, we develop a conceptual process model to reveal the process by which financially and sustainability‐driven organizations can translate these negative and positive financial performance gaps into organizational resilience. We specify the different modes of search behaviors that these organizations pursue when encountering negative and positive financial performance gaps. We then expand on group engagement model to theorize that vicarious search is likely to encourage limiting behaviors, whereas internal search is likely to foster promotion behaviors. Finally, we explain how both promoting and limiting behaviors can be helpful in improving organizational resilience. In this way, we hope to advance research that connects and integrates relatively disparate realms and, more specifically, to contribute to the sustainability, resilience, and performance feedback literatures.     

Performance optimization of an online retailer by a unique online resilience engineering algorithm

Online shopping has become more attractive and competitive in electronic markets. Resilience engineering (RE) can help such systems divert to the normal state in case of encountering unexpected events. This study presents a unique online resilience engineering (ORE) approach for online shopping systems and customer service performance. Moreover, this study presents a new ORE algorithm for the performance optimisation of an actual online shopping system. The data are collected by standard questionnaires from both expert employees and customers. The problem is then formulated mathematically using data envelopment analysis (DEA). The results show that the design process which is based on ORE is more efficient than the conventional design approach. Moreover, on-time delivery is the most important factor from the personnel’s perspective. In addition, according to customers’ view, trust, security and good quality assurance are the most effective factors during transactions. This is the first study that introduces ORE for electronic markets. Second, it investigates impact of RE on online shopping through DEA and statistical methods. Third, a practical approach is employed in this study and it may be used for similar online shops. Fourth, the results are verified and validated through complete sensitivity analysis.     

A new intellectual property metric for standardization activities

This study formulates a method to measure the effects of standardization to assist in evaluating innovation and R&D policies. Its main purpose is to examine standardization activities within R&D organizations. This allows for a more appropriate policy evaluation framework than examining such activities within standard development organizations does. The study also redefines the conventional notion of intellectual property (IP) normatively and introduces the term “integrated IP” to reflect our new concept of joining IP and standardization activities. Our new concept captures the “fuzzy” impact of standardization on R&D to improve innovation management. The study presents a vector equation expressing the new IP definition and uses it to model revenues arising from a standard-essential patent for strategic IP management with standardization. The model indicates the importance of patents commercially required for product differentiation for the purpose of innovation with standards.     

Singing the same song: translating HRM messages across management hierarchies in Australian hospitals

The management of expatriation has grown in importance as the numbers of multinational companies has grown significantly since the 1970s. However, public and non-government sector organizations have long traditions of managing expatriates. This paper presents the results of research that compared the manner in which Australian private, public and non-government sector organizations selected their expatriates. The results confirm the numerous reports in the international human resource management (IHRM) literature that, in private sector organizations, selection is carried out largely on the basis of technical competence, with minimal attention being paid to the interpersonal skills and domestic situations of potential expatriates. The limited role of HR managers in this process is also identified. The selection practices of public sector organizations reflect the merit selection policies of this sector. The non-government sector organizations' selection practices differ markedly from those of the organizations in the other two sectors, in that psychological testing is widely used and the family is treated as a unit and included in the selection process.