Hotel career management in China: Developing a measurement scale

This study aims to develop a measurement scale for organizational career management (OCM) in China's hotel industry. The scale development procedure includes four steps: developing initial items, implementing purifying measures, data collection, and assessing the reliability and validity of the proposed measurement scale. Both exploratory factor analysis (EFA) and confirmatory factor analysis (CFA) are used to test the reliability and validity of the measurement scale thus developed. The development process results in a reliable and valid scale for hotel career management incorporating three dimensions: (1) career appraisal and advice, (2) a career development program, and (3) career training. Given the scarcity of research on career management in China, the measurement scale developed in this study will serve as a foundation for future research. The findings of this study may help to stimulate further empirical research on the relationship between hotel career management and employees’ career commitment and career satisfaction.     

Determinants and outcome of career competencies: Perspectives of hotel managers in China

This study aims to explore the determinants and outcome of career competencies. Based on the notion that organizations and individuals have respective obligations in the career management of employees’, this study developed perceived “organizational career management’ (OCM) and “career commitment” as determinants and career satisfaction as an outcome of career competencies. Data were collected in the state-owned hotels in China, and structural equation modeling was used to test the proposed relationships. The findings indicate that both perceived OCM and career commitments have positive, direct effects on career competencies. The findings of this study may benefit both hotels and hotel employees by providing valuable implications.     

A grounded theory approach to developing a career change model in hospitality

The purpose of this paper is to create a substantive theory explaining career change. A grounded theory approach was employed to explore the decision to change careers for young hotel managers. We use data from a series of open-ended interviews with people who have left the hotel industry to create a model explaining early career changes. This paper expands on current literature by analyzing the viewpoint of those who have changed careers to better understand the phenomenon, and seeks to identify the key reasons why young hotel professionals change their careers. In contrast to most current research, the findings indicate that job satisfaction and professional identity were not key factors in the decision to change careers. However, dissatisfaction with career progression did seem very important, and work to life conflict, which is seldom studied in career change literature, was found to be a key component of career change.     

Analysis of career competency of food and beverage managers in international tourist hotels in Taiwan

The purpose of this study is to establish indicators of career competencies of food and beverage managers in international tourist hotels in Taiwan. Panel discussions and the Delphi technique were adopted. Two panel discussions were conducted with a total of 11 industry experts and seven academic experts. The framework of career competencies was established based on these experts’ opinions. Delphi questionnaires were sent to 23 experts 13 in the hospitality industry and ten academic experts to collect data. By using such questionnaire twice, the 23 panelists reached a stable consensus. The results indicate career competencies include two categories: (1) career planning and development, and (2) core employability. The data demonstrated that the core employability competency was slightly more important for an individual's career development than the career development and planning competency.     

Both angel and devil: The suppressing effect of transformational leadership on proactive employee’s career satisfaction

This paper empirically examined the effect of hotel employees’ proactive personality on career satisfaction and the suppressing moderation effect of transformational leadership on this relationship.Results of multisource and time lagged data from 75 team supervisors and 464 subordinates showed that proactive personality positively predicted career satisfaction. Moreover, the bright side of transformational leadership had direct positive moderation effect on the relationship between proactive personality and career satisfaction, while the dark side had indirect negative moderation effect on such relationship through its influence on LLX (i.e., leader–leader exchange). With the opposite effects of these two sides counteracting each other, the total moderation effect of transformational leadership became nonsignificant, that is, the suppressing effect happened to transformational leadership. Theoretical and practical implications of these findings were discussed.     

The relationships among professional competence,job satisfaction and career development confidence for chefs in Taiwan

This study explores the relationship among professional competence, job satisfaction and the career development confidence for chefs, and examines the mediators of job satisfaction for professional competence and career development confidence in Taiwan. The analytical results demonstrate that work attitude was the most influential construct for professional competence, and culinary creativity had the lowest reported ratings. Job selection satisfaction showed higher ranking than current job satisfaction. The structural equation modeling results showed that professional competence significantly affects job satisfaction, and that job satisfaction predicts actual career development confidence. Additionally, job satisfaction mediated the influences of professional competence and career development confidence. The implications of these findings are discussed.     

Competency analysis of top managers in the Taiwanese hotel industry

The purpose of this study was to identify top managers’ competencies in hotel unit leaders perceived to be most critical for career development, and using the Fuzzy Delphi and Analytic Hierarchy Process methods to determine perceptions of the importance of various competencies in different dimensions. This study uses snowball sampling methods to collect data from 25 hotel top managers and uses qualitative and quantitative surveys, including interviews, questionnaire review and a questionnaire survey. A two-stage research design is adopted to understand the differences in perceived competency requirements better. The analytical results demonstrate the required competencies of top managers in the hotel industry, and divide them into generic and technical dimensions, 18 competency domains, and 107 competency indices. The top three most important competency domains are “leadership,” “crisis management,” and “problem-solving.” The proposed management competency framework provides an important implication for educators, practitioners, and researchers.     

The realistic preview may not yield career satisfaction

Based on 155 completed surveys from hospitality management alumni from three mid-Atlantic 4-year programs, this study suggests that a realistic preview of the industry gained in an experiential learning component may not, alone, be the key to early career satisfaction. While graduates reportedly believe they understand the expectations of the industry, they are expressing dissatisfaction in their first career positions. For human resource professionals, this study would indicate that special attention should be directed to the first-position college graduate, as 23% of respondents in this study reported leaving the industry altogether after the first management position.     

Relationships among work-family supportive supervisors,career competencies,and job involvement

This study aims to explore the relationships among work-family supportive supervisors, career competencies, job involvement, and job satisfaction. Data were collected from a sample of 1012 hotel employees working in the frontline of the hospitality industry in China. Structural equation modelling (SEM) was used to estimate the relationships among the constructs. The findings indicate a positive relationship between work-family supportive supervisors and career competencies. Career competencies contribute positively to job involvement and job satisfaction. This study provides insights into how managers of human resources can retain qualified staff and increase the job satisfaction of employees.     

All people are created equal? Racial discrimination and its impact on hospitality career satisfaction

Drawing on self-determination theory, this paper investigated the level of racial discrimination in the hospitality industry and examined its effects on hospitality career satisfaction. Based on a sample of 179 hospitality students who were working in the industry, the study showed that racial discrimination is prevalent in the hospitality industry such that people of color suffer from a higher level of discrimination than Whites people. However, there is no difference in racial discrimination among racial/ethnic minority groups. Structural equation modeling results also showed that a high level of racial discrimination results in a lower level of hospitality career satisfaction. Overall, the results suggested that people of color have a lower level of career satisfaction via the mediating roles of racial discrimination and basic needs satisfaction. Results have theoretical and practical implications related to racial discrimination, as well as diversity management and education.     

Hospitality management graduates’ perceptions of career factor importance and career factor experience

The purpose of this research was to examine the perceived importance and perceived experiences of career factors for hospitality management graduates and to examine differences in perceptions of hospitality graduates who left the hospitality industry with those who stayed. In addition, differences in perceptions between hospitality graduates and hiring managers were examined. Compared to those who had left the industry, hospitality graduates working in the hospitality industry indicated 11 factors were more important to them. Examples of these factors included having a career where graduates use their degree and a career with good promotion prospects. Graduates who left the hospitality industry indicated it was more important to have a career where they could contribute to society as compared to graduates that stayed in the industry. Hiring managers perceived their organizations offered more in a career than the graduates expected or deemed important which contradicts the findings from the graduates.     

Career satisfaction and future intentions in the hospitality industry: An intrinsic or an extrinsic proposition?

Job satisfaction is probably one of the most researched topics in the hospitality literature and, whereas career satisfaction, defined as the gratification with the accumulation of career-related experiences over time, has received much less attention. With the intention of enhancing our conceptual understanding and adding to this discourse, this study aims to investigate the effects of both intrinsic and extrinsic job traits on the individual's career satisfaction and subsequent intention to remain in the hospitality industry. The study investigates individuals working as full time employees in hotel establishments in Cyprus. Findings, some of which challenge existing theoretical paradigms, are of interest to stakeholders both in the industry and the academic community.     

饭店职业生涯管理测量维度开发及实证研究

文章旨在开发中国饭店职业生涯管理测量维度，同时验证职业生涯管理对职业满意度的影响作用。在研究方法方面，综合运用了定性和定量两种方法，并在全国范围内收集具有代表性的数据。探索性因子分析提取了饭店职业生涯管理的3个维度，即职业考评、职业培训及职业发展；检验性因子分析证实提取的维度具有有效的信度和效度；随后，基于新开发的测量维度，文章又运用结构方程验证了饭店职业生涯管理与职业满意度的关系。结果表明，有效的职业生涯管理能提高员工的职业满意度。在3个维度中，职业考评对职业满意度的贡献率最大，其次为职业发展及职业培训。最后，文章讨论了其学术和实践贡献，以期为理论研究和实践管理提供有益借鉴。     

Effects of recovery experiences on hotel employees’ subjective well-being

This study focuses on the occupational well-being process in the formation of hotel employees’ subjective well-being based on the recovery experience scale (RES). More specifically, the study (1) evaluates the construct validity of the RES in the hotel sector and (2) examines structural relationships between the RES, organization-based self-esteem (OBSE), job dedication (JOD), career satisfaction (CAS), and life satisfaction (LIS) in a heuristic model. To test the hypotheses, a total of 376 hotel employees were considered in an empirical analysis using a two-step SEM approach. The results verify sufficient validity for the four RES factors and reveal that all recovery experiences, namely psychological detachment, relaxation, mastery experiences, and control, predicted OBSE. In addition, OBSE had positive effects on JOD, CAS, and LIS, and JOD and CAS had significant positive effects on LIS. These results have important implications, and the study's limitations provide some interesting avenues for future research.     

Is career adaptability a double-edged sword? The impact of work social support and career adaptability on turnover intentions during the COVID-19 pandemic

During the COVID-19 pandemic, many hospitality organizations are trying to help their employees overcome various challenges. Career adaptability has proven to be useful in helping employees handle challenges, while proactive personality is a critical factor affecting the formation of career adaptability. However, career adaptability can be a double-edged sword, and it is unclear how it may impact employees’ turnover intentions. Drawing on social exchange theory, the current study reconciles mixed findings in the literature by proposing a moderated mediation model suggesting that work social support moderates the indirect relationship between proactive personality and turnover intentions through career adaptability. Results based on data collected from 339 hotel employees in the United States indicate that proactive personality is positively associated with employees’ career adaptability. More importantly, work social support significantly moderates the relationship between career adaptability and turnover intentions. Theoretical and managerial implications are discussed.     

Influence of guanxi on hospitality career performance in China: Is more necessarily better?

Careers in hospitality are inevitably influenced by interpersonal relationships which, in China, are embodied in the unique cultural-relational phenomenon of guanxi. The study challenges the conventional wisdom that in China more guanxi is necessarily better for one’s career by distinguishing between two distinct guanxi behaviors and investigating their effects on the career performance of hospitality employees. Using multi-source data from a sample (n = 351) of hospitality employees, the results show that behaviors for developing guanxi contribute positively to hospitality career performance up to an inflexion point, after which they turn negative. Behaviors for maintaining guanxi provide additional resources that can attenuate the negative influence of excessive guanxi development on career performance. The implications of the findings that more guanxi is not necessarily better for the career performance of hospitality employees are fully discussed, along with suggestions for future research and practice.     

The well-being and subjective career success of workaholics: An examination of hospitality managers’ recovery experience

Workaholism and its influence on hospitality managers’ recovery experience, well-being, and subjective career success was examined. Participants were hospitality managers in the hotel, foodservice, airline, and tourism industries in the United States. Data was collected at two time points and the results show that hospitality managers’ recovery experience has a positive relationship with well-being and subjective career success. Furthermore, the positive relationship between recovery experience and job satisfaction and the positive relationship between recovery experience and career satisfaction were found to be stronger for people who are high in workaholism. Theoretical and practical implications based on the results are discussed.     

Big Five Personality Traits and Turnover Intention Among Thai Hotel Employees

This study hypothesized that the Big Five personality traits predicted turnover intention, and that hospitality competency and job satisfaction mediated the relationship of the Big Five personality traits to turnover intention among 183 Thai hotel employees. Regression analysis with bootstrapping was used to test the direct and mediation effects. Results supported two hypotheses: the Big Five personality traits negatively predicted turnover intention and job satisfaction mediated the relationship of the Big Five personality traits to turnover intention while hospitality competency did not. Thai hotel employees’ Big Five personality traits were related to their job satisfaction to predict their turnover intention.     

Employee loyalty in Hungarian hotels

This paper's focus is the association between Hungarian employees’ job satisfaction and their loyalty to the organisation. Data were collected from over 600 hotel employees throughout Hungary by questionnaire, designed to elicit their attitudes to loyalty and perspectives with respect to job satisfaction. Principal component analysis identified potential key contributors to job satisfaction (personal satisfaction gained from participation and recognition, social involvement, career development and salary and benefits) and to employee loyalty (commitment to managers and company, job conditions, personal benefits, service element and location, and career and status). An examination of the inter-relationships revealed that managers’ treatment of employees and the positive benefits of social involvement in the workplace had a greater impact on employee loyalty than monetary rewards.