Legitimation and institutionalization of managerial practices. The role of organizational rhetoric

This paper analyzes how rhetoric is associated with the legitimation and institutionalization of managerial practices. Since rhetoric both shapes and reflects an actor’s legitimacy assumptions, rhetoric can be used as an indicator of the institutionalization or cognitive legitimacy of managerial practices. Drawing on and expanding previous research on rhetorical theory and verbal accounts, this paper links argumentation structure and form with processes of institutionalization. The empirical analysis draws on a large text corpus of data from two German banks, both of which implemented drastic downsizing measures. The results show that the process of institutionalization is related to both a decline in argument diversity and a shift from defensive to acclaiming arguments.     

Power, Innovation and Problem-Solving: The Personnel Managers' Three Steps to Heaven?

ABSTRACT   Legge's seminal book on personnel managers ( Legge, 1978 ) identified ambiguities in their role, vicious circles that limited their power and possible strategies to improve their effectiveness. This paper explores how far the advent of human resource management has altered the circumstances in which they find themselves and how far it offers a new basis for power and influence. Analysis of interviews with 48 senior executives indicates that although there have been changes in features of the ambiguities and vicious circles, personnel managers have failed to overcome many of the problems identified by Legge 25 years earlier or to seize the opportunities outlined by Ulrich (1997 ) to become human resource champions.     

Symmetrical Absence/Symmetrical Absurdity: Critical Notes on the Production of Actor-Network Accounts

ABSTRACT   An enduring concern within management and organization studies (MOS) is how to conduct research from perspectives deemed 'alternatives' to those of functionalism and positivism. Our aim is to address this concern with regard to an approach employed by Karen Legge in research on knowledge workers, namely that of actor-network theory (ANT) (or the 'sociology of translation'). Following an introduction to ANT, the views of some its key proponents, and Legge's own use of the approach, the paper presents critical notes on five issues related to the production of ANT accounts – the inclusion and exclusion of actors; the treatment of humans and non-humans; the nature of privileging and status; the handling of agency and structure; and the nature of politics and power in 'heterogeneous engineering'. We discuss the relationships between these issues and the key ANT goal of achieving a sense of 'general symmetry' in the accounting process. In so doing we note how ANT authors are frequently chastised for either failing to take sufficient account of, or promoting too strong a sense of, analytical symmetry in their writing. It is argued that the primary challenge facing ANT researchers is to produce accounts that are robust enough to negate the twin charges of symmetrical absence and symmetrical absurdity.     

Firing Blanks? An Analysis of Discursive Struggle in HRM

ABSTRACT   We revisit Karen Legge's (2001 ) critique of HRM in which she argues that the attempt of modernist/positivist HRM research to show that HRM improves organizational performance is a 'spent round'. We note that despite spirited challenges by Legge and others, the discourse of HRM is becoming increasingly dominant. Accordingly, we use discourse analysis to examine why this might be the case. Specifically, we analyse the texts produced in the engagement between Karen Legge and David Guest to show how modernist/positivist texts like those of Guest have been successful in constructing an identity for HRM and embedding it in the broader academic discourse concerning the employment relationship, while critical researchers like Legge face a number of difficulties in producing 'counter-texts'.     

上市公司内部控制体系研究与分析——从“德隆系”内部控制失效谈起

本世纪初美国资本市场相继爆发一系列的财务造假丑闻,促成《萨班斯-奥克斯利法案》的出台,将上市公司内部控制的要求提升到一个新的高度。本文简要介绍了美国《内部控制整体框架》对内部控制要素的定义,以及《萨班斯——奥克斯利法案》对美国上市公司在内部控制方面的要求。并以内部控制要素为基础,结合我国德隆系的内部控制失效案例,分析了我国当前上市公司内部控制的现实困境,提出了建立健全我国上市公司内部控制体系的对策和建议。     

Empowering by de-depowering: towards an HR strategy for realizing the power of empowerment

Empowerment is still on the agenda as a management concept. The rhetoric around it is very much in line with good old human relations values, and it put forward as a recipe for coping with increasingly rough waters. This paper argues that these recipes are often of the type 'the solution is the problem'. Rather than expose themselves dubious empowering tools, organizations should seek to identify what 'de-powers' their employees. Genuine empowerment is nourished by an empowering organization. Six, fairly general de-powering tendencies are provided as illustration. It is suggested that empowerment efforts should be directed towards creating better grounds for empowerment. A strategy for doing this could be aimed at de-powering the organization. Guidelines for such a strategy are suggested.     

Using creativity to achieve an entrepreneurial future for arts marketing

• The marketing concept fails to explain marketing behaviour of small firms. Similar comments are now being made of large firms. This gap between theory and practice is even more significant in non-profit and arts organisations where sector specific philosophies often determine how marketing is embraced, with its underlying notions of the customer and profitability. Many of these organisations must overcome severe resource constraints by thinking creatively. This paper investigates the relationship between art, marketing, entrepreneurship and creativity in order to reach a clearer understanding of how creativity can assist both the arts organisation and those involved in researching the sector. There have been increasing calls within the academic marketing community to instil a creative philosophy within the research process. This call has not resulted in much research on the phenomenon within marketing, and certainly not from a nonprofit perspective. This paper discusses creativity as a concept drawing on a diverse range of literatures outside the management discipline. The link between creativity, marketing, entrepreneurship and art is analysed. Justification of the incorporation of creativity in the research process is presented for practitioners and theorists in marketing and the arts, so that they can learn from each others' disciplines. Implications for future research are presented, where creativity is viewed as the centre of a non-linear, free thinking understanding of artistic truth.

Copyright © 2005 John Wiley & Sons, Ltd.     

The Violent Rhetoric of Re-engineering: Management Consultancy on the Offensive

Business process re-engineering (BPR) was a leading form of organizational restructuring from the late 1980s until the late 1990s. This paper seeks to contextualize its development and account for its particularly bellicose language by reflecting on its historical antecedents in the west and its contemporary competitors in the east. We suggest that one way of reading BPR is as a form of ‘inverse colonization’ in which US managerial discourse both assimilated and revolted against the growing domination of Japanese thinking and practice. We conclude with some speculative comments on related causes of the rise of violent managerial rhetoric.     

The oxymoron of ‘sustainable oil production’: the case of the Norwegian oil industry

Many oil companies have adopted the concept of sustainable development and claim that their production is sustainable. This might seem odd given that the oil industry depletes a non‐renewable resource and that oil production also contributes to climate change. This paper analyses how the industry attempts to resolve this paradox, using the Norwegian oil industry as a case study. It is demonstrated how four rhetorical operations are used. By employing the topic of definition, the industry argues that it is sustainable because it (1) strives to cut its emissions and (2) manages oil resources with a long‐term perspective until such time as technology will provide solutions. The industry then uses the topic of comparison to (3) discredit other energy sources as ‘unrealistic’ options and (4) compare the production in Norway with more polluting oil production elsewhere. Understanding this type of rhetoric is crucial for validating or criticizing the sustainability claims of the industry. Copyright © 2006 John Wiley & Sons, Ltd and ERP Environment.     

The Violence of Abstract Space: Contested Regional Developments in Southern Mexico

The article proposes a reinterpretation of Henri Lefebvre's concept of abstract space, emphasizing the significance of the ‘violence of abstraction’ within the concept itself, and within the concrete process of the capitalist production of space. This interpretation of abstract space is developed through the case of the Plan Puebla Panama (PPP) as an ‘actually existing’ abstract space. Launched in 2001 and abandoned in 2008, the PPP was a regional development programme for southern Mexico and Central America, which aimed to transform this region from a peripheral zone of peasant agriculture and social unrest into a modernized node of the global economy through the construction of infrastructure networks and the restructuring of economic activity. Focusing on southern Mexico, I explore the symbolic, structural and direct forms of violence embodied in the PPP: its abstraction from the lived spaces of the region; its incorporation of the region into global circuits of capital; and its repression of a network of place‐based resistances.     

Continuous economies with a finite set of equilibria

This paper extends the results of G. Debreu's ‘Economies with a Finite Set of Equilibria’, within the context of the finite dimensional space of economies used therein, to the case where demand functions are assumed only to be continuous and to satisfy a certain technical condition. This condition, involving the concept of approximate limit, does not even require that the function be anywhere differentiable. Our main result is that the complement of the set of economies with a finite set of equilibrium prices has Lebesgue measure zero, although it need not be closed and in fact, may very well be dense.     

De‐Essentializing the Knowledge Intensive Firm: Reflections on Sceptical Research Going against the Mainstream

This paper provides an updated summary and discussion of my 1993 JMS paper ‘Organization as rhetoric: knowledge‐intensive firms and the struggle with rhetoric’, and relate this to my own and others' later work in the area explored in the paper: knowledge‐intensive work and discourse. A key aspect of knowledge work is the ambiguity of what it stands for, what people working with ‘knowledge’ are doing, and what they accomplish. This fuels identity uncertainties, which is also addressed and reflected upon in the paper. As part of my broader reflections, I also provide a brief overview of some methodological ideas on how to do problematization: a key theme in the original piece but which is more generally a research approach that may lead to contributions that generate interest.     

The Russian Crisis:

ABSTRACT Since 1992, the rhetoric of Russian economic reformers has been one of full-speed ahead to a free-market economy. The reality, however, has diverged significantly from this rhetoric at both a broad "rules of the game" level and specific "policy within rules" level. The resulting ambiguity of the economic environment and the lingering effects of the previous system which is supposed to be reformed has led to a continued deterioration of the Russian economy. This paper offers a modified defense of "shock therapy" as a path to a cure for Russia's economic malaise, as opposed to the cure itself.     

An integrated approach to the development of continuous simulations

An integrated approach to the development of Forrester-style simulation models is described. The approach incorporates the concept of an interaction matrix to assist in the development of causal loop diagrams and Dynamo flow diagrams. The interaction matrix is derived from the fundamental notions of system dynamics. Premised upon the presumption that a computer-aided procedure for model formulation can expedite, systematize, and operationalize the model formulation process, the integrated approach utilizes the interaction matrix as a data structure within the computer. An algorithm designed to interface with a remote terminal (such as a CRT display) determines the interaction matrix by interrogating a user until sufficient information about the problem of interest has been obtained. This algorithm is also described in the paper. The interrogations both motivate and facilitate the determination of quantities to be included as well as couplings between the quantities. When a quantity or coupling is designated by a user, the algorithm “knows” its identity at the time of user origination. Both algorithm and matrix are illustrated through recourse to a text-book example and the paper concludes with a summarizing discussion of the possible contribution of such an approach.     

Buying into the ‘good worker’ rhetoric or being as good as they need to be? The effort bargaining process of new migrant workers

A great deal of attention in the literature has focused upon employers' stereotypical perceptions of Central and Eastern European workers as ‘good workers’, and the impact such views have on hiring processes in low‐skilled employment. Drawing on multiple case studies, this paper examines the good worker rhetoric through the lens of the effort bargaining process and hard HRM strategies that target marginalised workers in the labour market. In particular, the extent to which migrant workers buy into the rhetoric is explored. It is argued that migrant workers do not fully buy in to the good worker rhetoric because of issues such as high levels of education and personal aspirations and importantly, issues related to employers' strategies, bullying, discrimination, and the segmentation of migrant workers in each organisation.     

What's New in New Forms of Organizing? On the Construction of Gender in Project‐Based Work

abstract    In several industries, projects are now the normal form of work for individuals. The consequences of project work have not so far been subject to critical inquiry, however. This implies inquiry not only on how people handle project work at work, it also means inquiring into how they live their lives when working by projects. In this paper, we study this from a constructionist gender perspective, in which project work is seen as an ongoing construction of patterns of femininity and masculinity in society. The aim of the paper is to contribute to an understanding of how project work is related to the ongoing construction of femininity and masculinity in the work and lives of human beings.
From a narrative study of individuals in the same project team in an IT-consultancy company, we discuss masculinization and femininization in project-based work. It appears that current project work practices imply reproduction of masculinities such as rationality, efficiency, control, devotion to work etc, while femininization is instead found in the rhetoric of the organizational context and the expectations on newly recruited women. The organization was in the process of femininization through rhetoric on 'family friendliness', but everyday life for consultants was not spent at the organization but in project teams in the customers' offices. Projects are special in the sense that they are clearly delimited episodes of work in which it is possible to apply entirely different norms than 'outside' the project – which makes the tendency to reproduce traditional masculinities even stronger.     

Dynamic change of corporate environmental strategy: rhetoric and reality

Although rhetoric involves political and symbolic posture, and does not always accurately represent reality, it plays an important role in the dynamic change process of environmental strategy. We first elaborate on the related concepts and develop frameworks to analyze corporate environmental strategy and its change. We report two case studies of Korean companies using the framework. Longitudinal case studies also provide additional implications for corporate environmental strategy in developing countries such as Korea. There is a gap between the rhetoric and reality of environmental strategy and it constantly changes over time depending on specific internal and external influences. The strength of external influences is a factor that determines whether the change is real or merely rhetorical. Internal organizational variables most likely affect the reality of environmental strategy. We show that the elaboration of rhetorical and realistic aspects of corporate environmentalism can bring out deeper insights and new theoretical developments. Copyright © 2003 John Wiley & Sons, Ltd. and ERP Environment