The relationship between learning conditions in the workplace and informal learning outcomes: a study among police inspectors

Informal workplace learning has become a prominent reality in the knowledge society of today. For this reason, developing appropriate learning conditions in order to enhance workplace learning is dominating organizational agendas. However, research that investigates the relationship between important learning conditions and learning outcomes resulting from informal learning is scarce. Therefore, the main purpose of this study is to explore how learning conditions in the workplace are related to these informal learning outcomes of police inspectors in particular. A mixed method study, including a survey among 390 police inspectors and interviews with nine police inspectors, was set up to explore this relation. Overall, the results of the survey study suggest that the learning conditions ‘information’, ‘feedback’, ‘reflection’ and ‘coaching’ are good predictors for the acquisition of ‘generic learning outcomes’ and ‘organizational level learning outcomes’. The learning condition ‘coaching’ is also strongly associated with ‘job‐specific learning outcomes’. These results are in accordance with the perception of the interviewed police inspectors.     

(Un)Ethical Behavior and Performance Appraisal: The Role of Affect,Support, and Organizational Justice

Performance appraisals are widely used as an HR instrument. This study among 332 police officers examines the effects of performance appraisals from a behavioral ethics perspective. A mediation model relating justice perceptions of police officers’ last performance appraisal to their work affect, perceived supervisor and organizational support and, in turn, their ethical (pro-organizational proactive) and unethical (counterproductive) work behavior was tested empirically. The relationship between justice perceptions and both, ethical and unethical behavior was mediated by perceived support and work affect. Hence, a singular yearly performance appraisal was linked to both ethical and unethical behaviors at work. The finding that ethical and unethical aspects of employee behavior share several of the same organizational antecedents, namely organizational justice perceptions, has strong practical implications which are discussed as well.     

Self‐regulated learning in the workplace: strategies and factors in the attainment of learning goals

The research reported here is an exploratory qualitative study aimed at identifying professionals' self‐regulatory strategies underpinning the planning and attainment of learning goals in the workplace and showing how a number of organizational factors affect these strategies. The rationale for the study is that existing research tells us little about how professionals regulate their learning, largely because much of the literature on the self‐regulation of learning has been conducted with pupils and students in schools and universities rather than with professionals. Data were obtained through 29 semi‐structured interviews with professional employees in a company in the energy sector – including engineers, scientists and managers of various kinds – in 12 countries. Findings suggest that self‐regulatory learning practices in, from and for work are iterative and fluid rather than delineated into discrete stages as suggested by phase models of self‐regulation. There was little deliberate, systematic self‐reflection on learning in the workplaces studied. Learning goals were driven by short‐term work tasks and individuals' longer term development needs. Professionals draw extensively upon supervisors, mentors and colleagues when planning and attaining their learning goals. Formation of learning goals was constrained by individuals' perceptions of their career development potential and of how their progression potential is viewed by the organization in which they work.     

Decision-Making in the Police Work Force: Affordances Explained in Practice

Studies of decision-making in High Reliability Organizations as supported by Information Technology have mostly pertained to the “cold” context, that is, the planning and briefing tasks that precede intervention. Meanwhile, the degree of elasticity required of High Reliability Teams during critical processes is key to stabilizing team performance and can be enhanced through the use of technology. However, off-the-shelf technologies are often used in organizations without due consideration of their impact on task interdependence and affordance. This article presents the results from a three-step explorative field study that investigated the effects of the imbrication between human (e.g., users) and material (e.g., technology) agencies on the decision-making processes used by a police force. Particularly, we address the impact on the individual, collective, and shared affordances of mobile technology (i.e., smartphone) in terms of the daily work routine of officers on the streets. Teams of police officers were shadowed during their daily work for a period of 80 hours. This article presents the findings in the form of four vignettes. The approach used proved useful for determining the affordance of technology in relation to task interdependence on micro-processes and decision-making.     

Impact of Mobile Computing Terminals in Police Work

A major metropolitan police department in the Northeast recently began using mobile-computing terminals (MCTs). This research explores how MCTs have improved critical factors that affect the work environment of the officers in the department, particularly related to deterrence and job satisfaction. Amodel for investigation is developed and tested using a survey instrument administered to officers using the MCTs. We find that MCTs have enabled better communication among officers and have increased the availability of information, both of which are found to have a significant positive impact on the officers' job satisfaction. Savings in time from plate checks are found to have a significant impact on deterrence. However, though the availability of information from MCTs has a positive impact on deterrence, the relationship is not very significant.     

Work‐related lifelong learning for entrepreneurs in the agri‐food sector

This article presents a study on work‐related lifelong learning for entrepreneurs in the agri‐food sector. Accordingly, learning needs, learning preferences, learning motivation and conditions in the context of lifelong learning were identified. The results indicate that technology, IT and entrepreneurial competencies will become of increasing importance in the future. Non‐formal and informal learning seem to play an especially important role in the competence development of entrepreneurs. Supporting learning in a personal way is a critical factor in stimulating lifelong learning. The results might provide some important starting points for the support of lifelong learning in practice. Investment in new, different, long‐term work‐related learning arrangements than have been undertaken hitherto is a high priority. Workplace learning for entrepreneurs in the context of lifelong learning should take place in settings where (new) knowledge is constructed in dialogue with the entrepreneurs’ environment and where personal competence development is facilitated by experts in learning.     

The impact of values‐job fit and age on work‐related learning

Research shows that both individual and job‐related factors influence a worker's work‐related learning. This study combines these factors, examining the impact of fit between one's work values and job characteristics on learning. Although research indicates that fit benefits multiple work‐related outcomes, little is known about the impact of fit on learning. Moreover, life span theories indicate that values evolve throughout the lifespan. Therefore, we examined how age influences work values and thereby work‐related learning. Our self‐report questionnaire was completed by 221 workers of various ages and occupations. Our findings indicate that work values, job characteristics and their fit influence the quantity and quality of work‐related learning. Generally, a higher fit benefits learning, but misfit can also stimulate learning. Workers of different ages report an equal amount of learning, but perform different learning activities. However, this relationship is unrelated to work values. Recommendations for research and practice are discussed.     

Innovative ethics officers as drivers of effective ethics programs: An empirical study in the Netherlands

Ethical misconduct and violations seriously harm individuals and organizations and lead to massive fines or the dismissal of employees and CEOs. Many firms have implemented ethics programs to prevent unethical behavior but these are often ineffective and take a traditional approach. Ethics officers are often responsible for running and developing ethics programs, in collaboration with other departments. They can, therefore, play a key role in improving ethics program effectiveness. We postulate that ethics officers need to adopt a more innovative approach in order to achieve ethical behavior among employees and managers, and that such an innovative approach requires certain personality traits. This study investigates how ethics officers’ personality traits and innovative work behaviors relate to the effectiveness of ethics programs and normative ethical behavior through an online questionnaire conducted among 110 ethics officers in large Dutch organizations. Structural equations modeling showed that innovative work behavior mediated the relationship between ethics officers’ openness to experience and ethics program effectiveness which, in turn, is related to more normative ethical behavior. Future research must examine the (partial) mediation effects, including other characteristics of ethics officers in relation to ethics program effectiveness and ethical behaviors at work, and replicate the study multi‐nationally.     

Criminal Identity Deception and Deception Detection in Law Enforcement

Criminals often falsify their identities intentionally in order to deter police investigations. In this paper we focus on uncovering patterns of criminal identity deception observed through a case study performed at a local law enforcement agency. We define criminal identity deception based on an understanding of the various theories of deception. We interview a police detective expert and discuss the characteristics of criminal identity deception. A taxonomy for criminal identity deception was built to represent the different patterns that were identified in the case study. We also discuss methods currently employed by law enforcement agencies to detect deception. Police database systems contain little information that can help reveal deceptive identities. Thus, in order to identify deception, police officers rely mainly on investigation. Current methods for detecting deceptive criminal identities are neither effective nor efficient. Therefore we propose an automated solution to help solve this problem.     

Determinants of user demand for lifelong learning in institutions of higher education

The main objective of this study is to identify the determinants that influence user demand for lifelong learning in institutions of higher education. Qualitative methodology was used to develop an instrument and a quantitative approach was used for the remainder of the study. After a literature review and in‐depth interviews with experts in lifelong learning, we obtained the dimensions of the study and validated a questionnaire using expert opinion and a pilot test. The results and conclusions drawn from this study indicate the existence of three dimensions in user demand for lifelong learning in institutions of higher education: motivational, conflicts/difficulties and career‐development. The constructs of current‐work, career‐change and personal improvement are linearly related to the motivational dimension; personal‐constructs, external and time‐related constructs are linked to the conflict/difficulties dimension; and working‐environment and professional‐experience constructs are related with the career development dimension. One of the novel contributions of this work is that it obtains empirical evidence on the determinants of demand for lifelong learning from the perspective of people who seek training.     

Long‐Term Oriented Marketing Relationships and Ethical Conduct in Outsourcing Sector

The study evaluates the positive effect of long‐term oriented marketing relationship on ethical conduct from the perspective of the service provider (i.e., the agent‐firm), by integrating the relevant literature from relationship marketing, ethics, and long‐term orientation domains. The paper proposes that service providers that build relationship quality with their clients will display increased ethical conduct toward them. Specifically, the study examines the positive influence of the dimensions of relationship quality (that are relevant to the offshoring services context) that the service provider firm's employees undertake and their impact on ethical conduct. Overall, the results indicate that the commitment‐only full mediation model of relationship marketing variables on ethical conduct is a better representation than both direct‐effects model and other competing mediating models examined in this study. Fundamentally, it means that customer service officers should incorporate long‐term orientation and commitment in their principal–agent relationships that will provide the impetus for undertaking ethical behavior. The article concludes with a discussion and implications of the findings.     

Good directors and bad behavior

Because financial frauds are not uncommon, and CEOs and/or CFOs are most often directly involved in them, directors of public corporations should be constantly concerned with monitoring their officers’ legal and ethical behavior. This is the case for three primary reasons. First, due to a variety of organizational pressures and decision making missteps, even people who wish to be ‘good’—as most corporate officers presumably do—often make serious ethical mistakes. Second, top corporate officers are particularly susceptible to making several of these errors. And third, for various psychological reasons, corporate directors often find it difficult to adequately police those officers. This installment of Business Law & Ethics Corner explores the issue of good directors and bad behavior.     

Development and validation of a scale measuring approaches to work‐related informal learning

Social approaches to work‐related informal learning, such as proactive feedback‐seeking, help‐seeking and information‐seeking, are important determinants of development in the workplace. Unfortunately, previous research has failed to clearly conceptualize these forms of learning and does not provide a validated and generally applicable measurement instrument. We set out to develop and validate such a scale measuring social approaches to work‐related informal learning. We collected data in four organizations in Austria and the Netherlands, with a total sample size of 895 employees. These data were used to conduct exploratory and confirmatory factor analyses, which showed four distinct factors: feedback‐seeking from the supervisor, feedback‐seeking from colleagues, help‐seeking and information‐seeking. In conclusion, the scale we developed is valid in a range of contexts and thus is an appropriate tool for research as well as human resource development practice.     

Marketing the Police – from a Force to a Service

The British police service is a highly visible public sector organisation that in recent years has come under mounting pressures from different stakeholders, including successive Conservative and Labour governments and also an increasingly demanding public. In this setting, various business and management models and concepts have been applied to contemporary policing, but only limited research has been undertaken to date on how marketing has been adopted and utilised across the police forces of the British Isles. This paper explores the context of modern policing and suggests why the police are now being compelled to address marketing more seriously than hitherto. It draws on recent empirical work conducted across the police service and situates this within the existing literature on internal marketing. The paper concludes that marketing is underdeveloped across the police service and argues that police forces should develop their internal marketing as a precursor to successful external marketing.     

The role of experience in work and learning among design engineers

Taking an approach to learning in the workplace as a phenomenon situated and accumulated in the course of work activities and everyday practice, the purpose of this study was to investigate how workers (development engineers and designers) themselves perceive the role of experience in work and learning. The empirical material consists of interviews with 18 employees in two enterprises in Finland. Narrative analysis of the holistic core stories yielded four thematic categories. The categories indicate that learning from experience plays an essential part in coping and learning along with other people, in understanding holistic work processes and in creating a personal perception of one's work and the learning that takes place in its course. It is suggested that the essence of learning through experience in everyday practice challenges the employers, first, to pay attention to the maintenance of a collaborative working atmosphere, second, to arrange possibilities for the continuous analysis of tasks within working teams and networks and, third to see their experienced fellow workers as mentors in order to harness the know‐how embedded in teams and organisations to better benefit all workers.     

Learning in the process of industrial work – a comparative study of Finland,Sweden and Germany

By combining a positivistic and an interpretive approach, this research investigates the learning opportunities that contemporary industrial work processes and workplaces offer for employees individually and collectively. The research explores how employees can become trained through their work and how individual development may expand to collective development. Finnish and Swedish package‐supplier companies have served as case‐study organizations, and the findings from them have been benchmarked to the available corresponding German data. The results show that although employees may have opportunities for individual learning in enriched, enlarged and autonomous manufacturing work, the prevailing bureaucratic power relations prevent employees from fully engaging in collective learning. It is concluded that a positivistic research approach and a sociotechnical theoretical framework make visible the training through work taking place at the individual level, while an interpretive research approach and concepts from complexity thinking reveal the obstacles to collective learning.     

The Moderating Effect of Equal Opportunity Support and Confidence in Grievance Procedures on Sexual Harassment from Different Perpetrators

This study drew on three theoretical perspectives – attribution theory, power, and role identity theory – to compare the job-related outcomes of sexual harassment from organizational insiders (i.e., supervisors and co-workers) and organizational outsiders (i.e., offend- ers and members of the public) in a sample (n = 482) of UK police officers and police support staff. Results showed that sexual harassment from insiders was related to higher intentions to quit, over-performance demands, and lower job satisfaction, whereas sexual harassment from outsiders was not significantly related to any of the outcome variables investigated. We also examined two moderator variables: equal opportunity support and confidence in grievance procedures. Consistent with our hypotheses, equal oppor- tunity support mitigated the effects of sexual harassment from supervisors on intent to quit and over-performance demands. Confidence in grievance procedures moderated the relationship between sexual harassment from supervisors and all outcome variables. Implications for theory and practice are discussed.     

涉法涉诉信访案件的成因与对策研究

涉法涉诉信访案件是指依法属于人民法院、人民检察院、公安部门和司法行政部门处理的信访案件。现阶段涉法涉诉信访工作形势严峻,究其原因主要有两个方面：一是转型期各类利益冲突相互交织、制度性救济手段缺乏;二是执法公信力下降、当事人的法治观念与维权能力的薄弱等。对此,要创新管理理念,标本兼治,坚定不移地推进法治进程,改善法治环境,实现司法公正,树立司法权威,不断完善司法救助制度,提升政府管理水平。     

Are Informed Citizens More Trusting? Transparency of Performance Data and Trust Towards a British Police Force

In Britain, substantial cuts in police budgets alongside controversial handling of incidents such as politically sensitive enquiries, public disorder and relations with the media have recently triggered much debate about public knowledge and trust in the police. To date, however, little academic research has investigated how knowledge of police performance impacts citizens’ trust. We address this long-standing lacuna by exploring citizens’ trust before and after exposure to real performance data in the context of a British police force. The results reveal that being informed of performance data affects citizens’ trust significantly. Furthermore, direction and degree of change in trust are related to variations across the different elements of the reported performance criteria. Interestingly, the volatility of citizens’ trust is related to initial performance perceptions (such that citizens with low initial perceptions of police performance react more significantly to evidence of both good and bad performance than citizens with high initial perceptions), and citizens’ intentions to support the police do not always correlate with their cognitive and affective trust towards the police. In discussing our findings, we explore the implications of how being transparent with performance data can both hinder and be helpful in developing citizens’ trust towards a public organisation such as the police. From our study, we pose a number of ethical challenges that practitioners face when deciding what data to highlight, to whom, and for what purpose.