Local Implications of Tourism: A Case Study from Western Norway

This article traces different types of tourism that developed in a municipality on the west coast of Norway and how these types of tourism interact with the local community. For the local community tourism represents both an opportunity, and a source of conflict. The paper shows how structures in the tourist sector changed over time and how two kinds of tourism developed - round-trip, coach based tourism in the main village, wintersports and biking in the mountains. While coach tourists hardly cause a problem for the local population, their short stay in the village at the same time makes it difficult for the local farmers to exploit the historical and cultural resources they possess.While the mountain area used to have mostly Norwegian winter tourists, over the last decade the cultural history of the railway has been used effectively to attract tourists also in summer. This traffic is the source of conflict between actors in the mountain area and the municipality in the main village, a conflict about reindeer hunting and, at the same time, a conflict about diverging identities and control over the area.     

Rhetorical aspects of tour guiding: the Polish case

ABSTRACT

Tour guides are a significant group of stakeholders in the tourism industry. They are responsible for the quality of communication during excursions and ultimately determine the level of satisfaction of tour participants. Therefore, they use a particular language and ways of influencing tourists. This paper investigates whether the particular language of guides contains persuasive means that are crucial for building an effective interpersonal communication. The authors focused on the question of how guides try to create positive relationships with guided groups. They conducted an examination on a group of Wroc?aw city guides during guided walking city tours. In order to complete the research project, qualitative non-participant observation and rhetorical analysis of audio-visual recordings of the guided tours were carried out. This study enabled the key areas of city guides’ communication influence to be specified, and it highlighted deficiencies in their use of some persuasive means. The results may serve as guidelines for improving the communication skills of tourism practitioners.     

A small place,by Jamaica Kincaid: envisioning literary tourism in Antigua

ABSTRACT

This work departs from a reading of the novelistic essay A small place (1988), by Jamaica Kincaid, to analyse the representation of the tourism industry and of tourists in Antigua (the author's birthplace). From there, we present Kincaid's text as ‘tourist literature’ (Hendrix, 2014), also aiming to contribute to the examination of tourism-centred literary texts. Within the context of literature and tourism studies as well as comparative studies, this paper examines Kincaid's literary text in order to consider the promotion of literary tourism in Antigua. This example is then considered in light of recent contributions from literary tourism, space production, community-based tourism, mass tourism as well as responsible and sustainable tourism. Literary heritage as a resource for the tourism industry could bring tourists and locals closer and conspire to break down barriers between the largely dark-skinned hosts and the white tourists in Antigua.     

Teasing the boundaries of ‘volunteer tourism’: local NGOs looking for global workforce

Ongoing scholarly discussions on international volunteer tourism focus primarily on volunteer tourists as subjects and local communities as their near-static objects. This ethnographic study reverses that focus. Five developmental Non-Governmental Organizations (NGOs) are explored as active agents that see tourists and travellers as a resource and a free workforce in Dharamsala's Tibetan diaspora settlement in India. These NGOs have found a unique way of increasing the volume of volunteer tourism by offering tourists and travellers accessible volunteering opportunities on the spot, particularly as English-language tutors for Tibetan newcomers. Tourists and travellers in Dharamsala are backpacker oriented and usually interested in Tibetan culture, representing a perfect target group for NGOs offering them meaningful encounters with Tibetans. This study aims to broaden the scope of scholarly discussion and conceptualization of volunteer tourism. It provides an example of how volunteer tourism could become an increasingly effective tool for NGOs in the Global South, in an increasingly equitable manner. It also demonstrates how the method found by the Tibetan NGOs contests the current critique of commodification in volunteer tourism. Within volunteer tourism, true empowerment of local communities can only occur when the locals are in control and able to set their own goals.     

‘Homesick tourism’: memory,identity and (be)longing

‘Homesick tourism’ commonly refers to the travel of Germans who visit their former homes in what is now Poland and other Eastern European countries, from which they were expelled in the wake of the second World War. The paper first differentiates homesick tourism from related types, with which it is often conflated, notably roots tourism, personal heritage tourism and migrant return travel. Drawing on travel reports written by German homesick tourists, the role of memory is identified as the defining criterion. It is shown that homesick tourists are characterised by a unique ‘tourist gaze’. Such clear definition and differentiation are useful in order to better understand and analyse the homesick tourism phenomenon, because homesick tourism is arguably a much wider international phenomenon, albeit unrecognised and sometimes politically contested. Much can be learnt from the German experience in this regard. As the homesick tourism phenomenon is soon going to be over, due to the passing of the survivor generation, the paper ends with the suggestion that Poland is in an ideal position to develop a genuine form of roots tourism targeted at future German tourists.     

A service position model of package tour services based on the hybrid MCDM approach

ABSTRACT

Traditionally, package tour (PT) agencies assumed that tourists only pay attention to the PT’s price, so PT service providers often offer limited package tours based on options and prices. Nowadays, PT service providers face the difficult challenge of how to offer diverse PTs to satisfy tourists’ needs based on a reasonable price. This study proposes an evaluation model of package tours based on diverse resources and transportation means. This study proposes a two-dimensional evaluation framework to analyse tourists’ needs regarding package tour services and the proposed model could be applied to plan mass customized package tours based on the portfolio of value satisfaction index (VSI) and the price satisfaction index (PSI). The study also proposes that mass customized package tours can improve the traditional tour planning method through a portfolio of diverse tourism resources. Moreover, the study integrates the different choices of traffic and transportation tools, as well as tourism resources and providers in six portfolios of package tours in the Nantou county of Taiwan. These six package tours can be planned through three traffic and transportation tools (tourist coach, railroad, and minibus) and four tourism resources (natural experiences, cultural exploration, shopping and cuisine, and event participation).     

Conceptualising tourism transport: inequality and externality issues

This paper raises several conceptual questions concerning the actual and symbolic representations of inequality and differentiation expressed in leisure and tourism mobility which have significance for members of host communities visited, transport and land-use planning in host areas, tourists and the tourism industry. Within this framework, the paper explores two sets of conceptual issues which are positioned at the interface of transport and tourism. First, transport has the potential to act as a gatekeeper to culture contact, constraining or encouraging host–tourist interaction. Second, the role of tourist mobility at a local level can be critical for issues of inequality and externality effects. The substantial tourism impacts literature has only occasionally addressed social dimensions of leisure transport's external costs, and the transport geography literature has rarely acknowledged the differentiation of tourists and non-tourists competing for transport and transport space. It is concluded that transport and land-use planners need to recognise and respond to tourism's externalities and their implications for inequality and sustainability issues.     

The characteristics and motivational decisions of outdoor adventure tourists: a review and analysis

The growing demand for outdoor adventure tourism activities, and the rapid growth in associated industry supply, means we need an improved understanding of outdoor adventure tourists. The paper considers the characteristics and motives of outdoor adventure tourists, as well as the influence of experience, age and gender on their motives. This is based, firstly, on a critical review of the relatively much more extensive literature on outdoor adventure activity participants for insights into the character and motives of outdoor adventure tourists. The paper also focuses, secondly, on an original case study of mountaineer tourists in Chamonix, France. Results from the case study of mountaineer tourists are evaluated against the research themes and gaps identified from the review of literature on outdoor adventure activity participants, including outdoor adventure tourists. It is shown how outdoor adventure tourists are a diverse group. Motivational similarities and differences exist between these tourists and their outdoor recreational counterparts. Experience, age and gender influence the motives and motivational differences among outdoor adventure activity participants. It is noted that there is considerable scope for further research on outdoor adventure tourists, including mountaineer tourists, and potential new research directions are identified for the specific themes examined in the paper.     

Tourist–community interactions in ethnic tourism: Tuva villages,Kanas Scenic Area,China

Tourists and destination communities interact in different contexts. Such interactions play a key role in constructing a rewarding experience and cultural understanding for tourists and influence the social and cultural life of the destination community. It is particularly so at ethnic areas where tourism experiences are acquired through encounters with the ethnic community. A diagram of tourist–community interactions in ethnic tourism is developed to outline different types of interactions, factors affecting these interactions, and impacts to both groups of actors. This research explores tourist–community interactions through a comparative examination of tourists' and residents' perceptions at Tuva villages in Kanas Scenic Area (KSA), China. In-depth interviews were conducted with residents involved in tourism and tourists to KSA through two field investigations in 2010 and 2013. Research results indicate that the ethnic encounter is not perceived by tourists as a primary motivation to visit Kanas, but it contributes to the formation of a satisfactory on-site experience. Tourists and community members have diverse needs for these interactions and are impacted by these interactions to different degrees. The research also reveals that community participation influences how and to what extent these interactions occur. Practical implications for KSA are then discussed.     

The influence of the environment on adventure tourism: from motivations to experiences

Inherent in most definitions of adventure tourism is the fact that it takes place in natural outdoor settings. Yet, the influence of this setting on the behaviour of adventure tourism consumers has yet to be adequately addressed. This study, therefore, investigates the relative strength and nature of environmental influences on adventure tourists in both motivations for participation and in the context of the experience. The results are based on questionnaires collected from 459 participants in adventure tourism activities along the southern coast of South Africa. They show that, although the majority of research on adventure tourism focuses on the ‘thrill’ involved, the environment is increasingly recognized as influential. The assessment of motivations, using a push and pull factor approach, demonstrates that the environment not only plays an important role in attracting adventure tourists towards specific destinations, but that they also seek out interactions with nature. In addition, participants suggested that the environment is an especially significant component of their experiences. The fact that the findings demonstrate the importance of the environment in both the motivations and experiences of adventure tourism participants, means that such an approach would make a definite contribution to discussions, planning, and policy linked to the adventure tourism industry.     

Forays into the backstage: volunteer tourism and the pursuit of object authenticity

Volunteer tourism is a form of travel that combines traditional leisure pursuits with opportunities to volunteer in an organized fashion. The popularity of volunteer tourism stems from many factors, but the one motivation that appears in virtually every study is a desire for object authenticity, defined as the authenticity of toured objects, people, and settings. The purpose of this paper is to explore the role played by object authenticity in the motivations and experiences of volunteer tourists in the province of Chiang Mai in northern Thailand. Based on interviews with 62 volunteers and 15 directors, managers, and staff members from volunteer tourism organizations based in Chiang Mai, this paper argues that volunteer tourists conceive of object authenticity both as a package of cultural stereotypes focused on authentic people, and as authentic backstage settings where ‘real’ Thai reside. Aside from demonstrating that the desire for object authenticity is the central motivation for international volunteers in northern Thailand, this study indicates that the pursuit of object authenticity is complicated by language barriers, the potential staging of authenticity on the part of locals, and the need to balance familiarity with alterity in the carefully selected ‘voluntourscapes’ in which volunteer tourism takes place.     

Exploring the Implications of Virtual Reality Technology in Tourism Marketing: An Integrated Research Framework

The proliferation of the Internet and other technological innovations has transformed the structure of the tourism industry as well as affected how tourism destinations are perceived and consumed. The 3D virtual world provides opportunities for destination marketing organizations to communicate with targeted markets by offering a rich environment for potential visitors to explore tourism destinations. However, as of yet, there is little understanding about how to effectively market tourism destinations to virtual world participants who are technology users as well as potential consumers. The purpose of the present study is to develop a research framework that integrates the technology acceptance model (TAM) and self‐determination theory to understand how tourists use a 3D virtual world. Primary data were obtained for this study through self‐administered Web questionnaires. The data were conducted in a laboratory setting with 186 participants. This study contributes to the empirical TAM literature by applying the model to a 3D virtual tourism site. Additionally, this study provides a research framework to capture the entertainment nature of a 3D virtual world by extending the TAM to incorporate psychological elements of self‐determination theory to understand consumer experience. From the perspective of tourism professionals, this study contributes to an understanding of how best to construct informative and interactive tourist destinations in 3D virtual worlds to attract potential online and real‐world tourists. Copyright © 2015 John Wiley & Sons, Ltd.     

Imagining the Scottish nation: tourism and homeland nationalism in Scotland

Genealogical tourism is one of the fastest growing sub-segments of heritage tourism. The travel motivation for genealogical visit stems from the search for familiarisation and identification with ‘the native other’ through which tourists seek to reaffirm their cultural affinity and commonness. The purpose of this article is to see how renewed cultural affinity with the homeland constructs a form of nationalism. Qualitative data collected through field surveys, interviews and questionnaires with genealogical tourists showed that such travel bestows a renewed sense of self-identity, enhances cultural affinity to their ‘homeland’ nation and plays a role in articulating ‘homeland’ nationalism. The article contributes in understanding the articulation of root, identity and ancestral belonging in the context of genealogical tourism and the way it can be linked with the ‘Nationalist’ sentiment in Scotland.     

Tourists’ destination image: an exploratory study of alternative tourism in Palestine

This study aims to understand how alternative tourism can contribute to the destination image of Palestine, given its negative image in the media. It proposes a framework for various destination image aspects and applies this framework in the context of alternative tourism in Palestine. It seeks to explore the key image formation factors, the perceived images of Palestine, and the post-visit behaviours of tourists who had engaged in alternative tourism in Palestine. This research contributes in fulfilling intriguing gaps in the Palestinian destination’s image literature, as well as the alternative tourism field that has emerged manifestly in Palestine. This study is exploratory in nature applying qualitative methodology by using open-ended questions in email interviews, and the interviews were analysed using thematic analysis. The empirical results proved that tourists who had visited Palestine and engaged in alternative tourism, had positive destination images, opposite to the ones portrayed in the media that show Palestine as a dangerous place to visit. Finally, this research provides academic and managerial implications.     

Disabled travel: not easy,but doable

Research on disabled tourists is still in its infancy and, at its present stage, the issue of accessibility in particular sets the research agenda. However, as with all tourists, disabled tourists' enactment of barriers as well as benefits pertaining to holidays depends on the individual's former experiences, travel career and engagement in other leisure activities. Accordingly, this paper accounts for the findings of a series of qualitative interviews with mobility-disabled tourists, the purpose of which was to engage disabled tourists in conversations based on their reflective enactment of their own touristic endeavour. The study revealed (1) that various associations for disabled people play crucial roles in determining both whether and how an individual takes on the role of tourist; (2) that disabled tourists especially go on vacation in order to be freed from the role of ‘objects of care’; (3) that tourism relates to the ends of overcoming self-doubt, redefining oneself and building self-confidence; and (4) that vacation decision-making is far more complex for the disabled tourist than for other tourists; albeit complexity is reduced as the disabled tourist becomes more experienced.     

Motivations and destination selection of mature international thalassotherapy tourists

Because of population ageing worldwide, awareness of the motives of mature tourists is more important than ever. Previous studies show that, among others, income level, distance and education influence the decisions of tourists when choosing a travel destination. However, studies on health tourism suggest that these general conclusions may mask differences across different age groups. For instance, older people place greater reliance on their savings than their current income for tourism expenditure. We take this line of research and examine destination selection of mature international thalassotherapy tourists in conjunction with their motivations (as a subdivision of thermal tourism) across two age groups: 54 years and under and 55 years and over. We conduct a panel data analysis on 78 countries from which tourists in Turkey received thalassotherapy from 2012 to 2014. We find that the 55 years and over age group is less sensitive to income levels but more sensitive to distance and education than the other age group.     

Exploring the role of expedition staff in volunteer tourism

Conservation volunteer tourism (VT) (or nature conservation expedition)‐related organisations can provide a meeting point for both tourists and field‐based scientists. Expedition leaders should be aware of the needs of the volunteer tourists that can be fulfilled through VT. It appears that the role of expedition leaders is central to the successful execution of the VT expedition. This study aimed to understand the expedition leaders' perceptions of VT, their perspective of the expectations of their volunteer tourists and their requirements of the volunteers, and assess how volunteers perform with regard to those requirements. The results suggest that there may be some differences in perceptions between leaders and volunteer tourists that may affect the success of the expedition. Copyright © 2008 John Wiley & Sons, Ltd.     

Historical blueprints of tourists’ paths from Poland to the former USSR

ABSTRACT

This article is a contribution to the developing body of research on tourism within the region of the Central and Eastern Europe. Our aim is to explore if and how Polish tourists to the former Soviet Union incorporate a historic past in their imaginaries. Sixty interviews carried out between 2008 and 2012 are analysed in order to establish if there are references to the past in tourist accounts although the fact history was not a major travel motivation. We were also interested in how the past co-creates tourist experiences and destination images. We found out that tourists may question dominant versions of historic memory in their straightforward references to the past. We also discovered that sources of memory are multiple and include not only first-hand memory but also family memory as well as non-representational memory. Some tourists purposefully suppressed the past. We suggest that more attention should be paid to ‘traces’ of the past in tourism imaginaries.     

The Stuff of which Dreams are Made: Representations of the South Sea in German-language Tourist Brochures

The ways in which the South Pacific islands are represented in German-language tourist brochures is investigated. Our discussion of these brochure representations will examine the contrasts between tourism advertising imagery and the day-to-day interactions of tourists and locals in the islands represented. Informed by literature on motives for travel, tourist brochures, place promotion and commodification, we will discuss how German, Swiss and Austrian tourism operators depend on a deep-seated desire on the part of tourists to engage with a mythical paradisal Utopia. Common to many cultures, Utopia represents dreams of a better reality. We emphasise therefore that in addition to the now well-documented paradisal element of island tourism promotion, German-speaking tourists are enticed to the South Pacific by advertising references to it as a place where dreams may be fulfilled.     

Re-visiting Luang Prabang: transformations under the influence of world heritage designation

This article examines the influence of a growing global tourism industry on the World Heritage City of Luang Prabang, Laos and more specifically the role played by the built environment in the transformations that have followed in the wake of its designation as a World Heritage City in 1995. Paradoxically, as increasing numbers of tourists seek to experience the extraordinary milieu of Luang Prabang, the physical and cultural landscapes that undergird this milieu are increasingly transformed by the pressures of global tourism. Using observations of tourists and residents, photographic documentation and comparison to United Nations Educational Scientific and Cultural Organization (UNESCO) archival materials, we show that regulations intended to preserve the heritage of Luang Prabang, have valorized a particular aspect of the city's history while effectively erasing others. As a result, the built environment of the city has been transformed into a tourist landscape. Simultaneously, the intangible heritage, the everyday life and experience of local populations are undermined as the built environment is transformed into tourist-focused landscapes. This case study illustrates, and continued UNESCO concerns over development in Luang Prabang indicate, it is not enough to create a policy designed to protect the physical environment without simultaneously working to protect the embedded socio-cultural dimensions of heritage tourism destinations.