工作满意度、组织承诺与工作绩效之间的实证研究

在现代高强度的工作环境下,企业竞争越来越依靠于人才的配置。为了吸引和留住人才,越来越多的企业更加关注公司员工的感受和需求,在提高员工满意度的同时提高员工的工作绩效,保障企业的高效低成本运作。员工满意度、组织承诺、工作绩效是企业能否长时间留住人才的主要指标,对于企业人力资源管理有着重要意义。从理论上来说,通过实证研究可以具体量化三者之间的关系;从实践上来说,对三者之间影响关系的清楚认识可以为企业人力资源部门提供制度和政策上的指导,从而降低企业的人力成本、提高企业运作的效率。研究的主要内容为通过问卷收集的方法,以各类企业员工为研究对象,探究员工满意度、组织承诺和工作绩效之间的相关关系,建立员工满意度、组织承诺和工作绩效三者之间的量化研究模型。根据研究结果,给企业人力资源管理部门提出具有建设性的建议,以在减少成本的同时促进企业的高效运作,使企业更具凝聚力。     

员工满意度模型研究

在强调员工满意度重要性的基础上,重点探讨并构建了模型,为加强企业员工满意度建设,提升其内部管理水平,增强其凝聚力和竞争力,最终实现CS战略提供理论支撑。     

Cultural Discrimination: The Reasonable Accommodation of Religion in the Workplace

Reasonable accommodation of religious practices continues to be a problem in the workplace. Recent Supreme Court decisions have enabled employers to exclude employees from the decision-making process of what constitutes a reasonable accommodation of their religious beliefs through the de minimis standard. In this article it is argued that, in most cases, the reason employers have been allowed to discriminate against these employees is the contentious nature of minority religious beliefs with the mainstream religious culture. Because judges view discrimination based on religious beliefs as distinct from the other reasons for discriminatory practices, such as race, sex, or national origin, it appears unlikely that adherents to minority faiths will face any abatement of discrimination in the workplace.     

Employer responses to disability: Preliminary evidence and a research agenda

Representatives from 50 New Jersey private-sector businesses that had accommodated one or more workers with disabilities were interviewed about their experiences. This purposive sample included large and small businesses from a variety of industries located in every section of the state. Respondents were asked about the nature of the individual’s disability, how the accommodation was determined, what accommodations were considered and implemented, the costs of the accommodations, their success, and the performance level of the accommodated individual. Most respondents reported positive experiences in hiring, accommodating, and evaluating the performance of workers with disabilities. Fifty-four percent of the respondents who made accommodations reported that the accommodations cost nothing; another 16% spent less than $500 on the accommodation. Because so little research exists on the subject of accommodating workers with disabilities, a research agenda is proposed.     

Court Standards for Terminating Employees Under the ADA: Some Questions and Answers for Managers

Since the passage of the Americans with Disabilities Act in 1990, managers have had to wrestle with the question of what to do when employees become disabled and can no longer perform their jobs as they had before. By law, managers are required to retain such employees if, with reasonable accommodations, they are able to perform their jobs' essential functions. But the written law leaves a number of issues in doubt, such as how managers should (1) determine whether an employee's impairment qualifies as a disability, (2) identify the job functions that are essential, and (3) decide how far to go when granting an accommodation. The Equal Employment Opportunity Commission (EEOC) has issued volumes of regulatory guidelines that deal with these questions. Only now, however, is a body of case law beginning to emerge. Because case law takes legal precedence over EEOC interpretations, managers must keep abreast of court decisions, especially when the courts' edicts conflict with those published by the EEOC. This article describes ADA case law in the form of answers to questions frequently posed by managers. It is based on a review of 44 ADA court cases dealing with wrongful termination claims, 4 of which were decided by the Supreme Court.     

Managerial Justice: A Field Study of the Initial Steps of Appeal

Most of the existing grievance literature has focused on formal legalistic processes. This exploratory field study discovered that many issues in the instant case site were dealt with informally via negotiation outside the formal hearings. Based on the author's experiences while working as a union officer for 20 months and an employee for 11 years, we attain a more accurate political portrait of what transpires in the initial stages of appeal. A largely tacit managerial system of justice comes to light in the author's encounters with stonewalling, runarounds, double talk, threats, coercive acts, snow jobs, misdirection, smoke screens, and disinformation.     

物流货代企业员工满意度实证研究——以西安为例

通过研究分析以往满意度测评指标,结合货代企业自身情况,构建了货代企业员工满意度测评指标,设计问卷并对西安货代企业进行了问卷调查,以了解货代企业员工满意度状况,并提出了提高员工满意度的对策与建议.     

基于员工满意度的物流企业人力资源管理研究

在人力资源理论研究的基础上,分析了影响物流员工工作满意度的主要因素,并结合实际案例,探讨了当前物流企业员工工作满意度的现状,在此基础上寻求提高员工满意度的人力资源管理途径。     

企业社会责任、企业声誉对员工满意度影响的实证研究

构建了企业社会责任、企业声誉和员工满意度的关系模型,以西北工业大学深圳地区和西安地区MBA班工程硕士学员为调研对象,欲探讨现阶段企业员工对企业社会责任的认知状况。通过构建结构方程模型,实证分析发现:企业社会责任对企业声誉有显著正向影响;企业声誉对员工满意度有显著正向影响;企业社会责任不直接对员工满意度产生影响,而是通过影响企业声誉后对员工满意度产生作用。     

组织创新气候、员工工作满意度与员工创新绩效关系的实证研究

医院的任何创新都必须经由医院的员工完成,员工的个人创新绩效将对医院的整体创新产生重大影响,因此研究医疗行业中影响员工创新绩效的因素具有现实意义。通过实证检验发现:员工的工作满意度将正向影响员工的创新绩效;员工的工作满意度将正向影响组织的创新气候;组织创新气候将在员工工作满意度对员工创新绩效的作用中起到部分中介作用。     

Treating employees fairly and organizational citizenship behavior: Sorting the effects of job satisfaction,organizational commitment,and procedural justice

A study was conducted to measure the relative contribution of perceptions of procedural justice toward predicting organizational citizenship behavior (OCB) controlling for the effects of job satisfaction and organizational commitment. Employees in a national cable television company completed a survey containing measures of work satisfaction, affective and continuance commitment, and perceptions of fairness, while their managers completed an OCB survey. Results using LISREL 7 indicated support fpr relationships between procedural justice and commitment, satisfaction, and OCB. However, no individual relationships between commitment and OCB nor between satisfaction and OCB were found once the relationships between justice and citizenship were controlled. These findings are discussed using the group value model of procedural justice.     

第三方物流企业顾客满意度影响因素研究

针对第三方物流企业顾客的特殊性和顾客服务的特点,在分析影响第三方物流企业的顾客满意度指标及权重的基础上,建立起多层次顾客满意度指标体系,并通过重要性-满意度分析,找出顾客满意的关键因素,为第三方物流企业深入把握影响顾客满意度的影响因素,有针对性提出对策提供了新的思路和方法。并展望了今后的研究方向。     

Organizational Culture: A Framework and Strategies for Facilitating Employee Whistleblowing

Seven dimensions of organizational culture that influence the employee reflection process that ultimately leads to whistleblowing behavior are presented. These include 1) vigilance, 2) engagement, 3) credibility, 4) accountability, 5) empowerment, 6) courage, and 7) options. Key considerations within each dimension are discussed and a compliance framework is used to identify strategies for encouraging a culture that supports employee communication, questioning, and reporting of illegal, unethical, and illegitimate practices within organizations.     

基于沟通视角的渠道关系满意度影响因素研究

渠道关系满意度是渠道关系质量的重要维度,但是从沟通视角对其影响进行的研究还相对较少。鉴于此希望通过了解现有相关问题研究领域的进展,对企业间沟通因素的重要维度和概念进行界定,并通过理论演绎的方法,研究其对于渠道关系满意度影响的作用方式。     

基于SEM的零件供应商SCP关系满意度影响因素研究

在文献综述的基础上,分析了零件供应商角度供应链合作伙伴关系满意度的影响因素,建立了零件供应商角度的影响因素与关系满意度之间的概念模型。以调查问卷的数据为基础,运用结构方程软件AMOS对概念模型进行验证,并得出了影响因素对满意度的效应。     

基于IPA方法的非中心城市酒店一线员工满意度研究

酒店业普遍存在一线员工工作满意度过低的问题,导致一线员工频繁地跳槽,人才流失严重,影响了整个酒店业的发展。在如今一线中心城市尚且存在高度用工荒的情况下,非中心城市的星级酒店如何留住一线员工?本文通过对市级不同星级酒店的实地调查研究以及对个别酒店领导的访谈,通过IPA方法分析了影响一线员工工作满意度的具体因素。     

Deriving benefits from conflict resolution: A macrojustice assessment

Effective conflict resolution procedures serve to minimize dysfunctional effects of conflict and maximize functional effects. In the literature on conflict resolution procedures, the effectiveness of procedures has been evaluated primarily from the perspective of the individual. This article suggests that a system-level analysis of the pattern of outcomes resulting from different conflict resolution procedures is a necessary component in formulating a comprehensive framework for the design and evaluation of conflict resolution systems in organizations. The analytic questions addressed by this study concern associations between resolution procedures and outcome patterns in a system created specifically for conflict resolution within organizations: the grievance system. The pattern of outcomes was found to vary with the conflict resolution procedure. It is suggested that this has important implications for effective conflict resolution systems.     

电力行业客户满意度测评与提升策略——基于山东青州供电公司的实地调查

随着电力市场的建立和电力行业的发展,电力买方市场必将出现,电力行业急需树立以客户满意度为核心的营销观念,急需加强电力市场的需求侧管理。文章籍以科学的模式和方法测评客户整体满意度,并构建全面合理的电力行业客户满意度测评体系,在此基础上以山东青州供电公司为例,对当地居民客户和单位客户满意度进行了测评,提出了进一步提升电力行业客户整体满意度的策略。     

城市社区养老服务设施老年人满意度调研报告——以昆明市为例

随着社会快速进入老龄化的步伐,老年人对社区养老服务设施的需求与日俱增。以昆明市目前正在使用的8个社区养老服务设施中的老年人为调查对象,采用问卷调查法、访谈法、观察法对设施的使用时态进行调研,以社区内老年人的基本情况和对社区的满意度为切入点,总结出目前昆明市社区养老服务设施在建筑设计、经营管理方面的不足,并提出改善意见,以期为此类建设与改造提供有益的参考。     

一类基于客户满意的LRP问题研究

随着全球贸易的快速增长,企业提高分销效率和获得高的客户满意度成为了企业在激烈竞争中获得战略制高点的必由之路。建立了基于客户满意且配送总成本最小的的一类LRP问题模型,采用启发式两阶段算法：首先确定配送中心的分配问题;然后,通过遗传算法给出车辆配送的路线;最后通过算例进行说明,为企业物流分销提供一些有益的思考。