基于医养结合分析养老机构 养老服务的发展策略

随着社会的不断发展,2013年我国老年人口突破了2亿,是全球老年人口最多的国家,而据预测,2025年我国老年人口将突破3亿,我国老龄化趋势日益严峻.老年人数的不断增长,使各种问题纷纷而来,也引起了一些列的社会问题.而以整体趋势来看,养老机构养老是实现老年人健康管理的有效策略,人们也在不断探索和创新多元化的养老服务模式,这其中,医养结合就是一种新型的养老模式,通过整合养老资源,实现养老目标,如何将医养结合和养老机构养老服务有机的结合在一起是未来发展的战略方向.文章通过对医养结合养老服务现状和医养结合养老机构养老服务存在的问题的分析,希望对医养结合养老机构养老服务发展策略进行深入浅出的研究.     

加快推动医养结合养老服务发展——基于安徽省立医院医养结合项目为例

十四五时期,我国即将进入中度老龄化社会.为积极应对老龄化,加快老龄事业和产业发展,2019年国家卫生健康委联合12部门印发《关于深入推进医养结合发展的若干意见》(国卫老龄发〔2019〕60号).不久前,国家卫生健康委和国家中医药管理局联合发布《关于开展医养结合机构服务质量提升行动的通知》,提出实施为期三年的医养结合...     

重庆市江北区养老机构发展现状调查研究——基于医养结合视角

以重庆市江北区所有养老机构为调查研究对象,以典型调查为主,对重庆市江北区的养老机构的医养结合养老模式发展现状进行调查研究,对其发展中存在的问题进行梳理,并针对每一个问题提出相应的发展对策。     

“医养结合”新型养老服务模式存在问题及对策

随着我国老龄化进程加快,引起了一系列社会问题,其中养老问题已经成为社会关注的热点。文章通过对医养结合新型养老服务模式对养老产业带来的影响、存在的问题及对策做了分析。呼吁社会对养老服务的关注,政府应加强对养老产业的扶持力度,引入民营资本开展多元化的养老模式,同时要加强人才培养,利用互联网信息化手段为养老产业提供技术支持,使得养老产业能够得到长足发展。     

基于新常态下“医养结合”养老服务模式的研究

新常态是当前我国社会的重要特征之一,是我国规划未来各项建设工作的重要基础。目前,我国人口年龄结构正趋于老龄化,养老事业得到社会各界的高度重视,很多学者都就养老事业的发展状况展开研究工作。医养结合指的是医疗卫生机构与养老机构有机结合,为老年人提供身体健康关怀与生活照顾融合为一体的服务,这一养老服务模式已经被很多学者所认可。在本文中,笔者从新常态与医养结合的有关概念入手,深入探讨医养结合养老服务模式的构建策略,为养老事业的改革工作提供有价值的参考资料。     

巴彦淖尔市医养结合养老模式探究

"医养结合"的养老模式作为一种新型养老方式成为社会各界人士普遍关注的社会问题。巴彦淖尔市作为内蒙西部的城市之一,也在积极探索医养结合的养老服务模式。目前开展的模式主要包括:在养老机构中创办医疗机构、在医疗机构设立养老院和养老机构与医疗机构协作服务三种。文章通过分析巴彦淖尔市医养结合模式中存在的问题,提出合理的建议,以期推动巴彦淖尔市养老服务的建设和发展。     

医养结合背景下中医药参与健康养老服务研究

近年来,在国家的大力支持下,我国中医药事业取得良好发展。中医药在防治老年病、慢性病、养生、康复和调畅情志等方面积累了丰富经验,能够有效满足老年人对健康养老的多元化需求。医养结合中加入中医药健康养老服务符合我国建设健康老龄化社会要求,更有助于推进健康中国建设,这种方式适合我国国情,是一条能够满足老年人日益增长的多层次、多样化健康养老服务需求的中国特色医养结合道路。     

机构智能养老服务满意度及其影响因素研究——基于贵阳市养老机构的调查

本文在问卷调查的基础上,随机挑选贵阳市6个区养老机构的285名入住老人为研究对象,分析入住老年人对于机构智能服务满意度的影响因素。同时提出,开发适合老人使用的智能化产品,提高智能产品的性价比,简化智能养老产品的操作方法,研发精神需求类的智能产品,加强智能服务人员的培养等对策建议。     

社区“医养结合”养老服务发展对策和建议

随着人口老龄化进程加快,养老服务业在不断改革与创新,"医养结合"作为国家政策大力支持的一种新型养老模式,一定程度上满足了我国老年人养老需求。在通过数据分析影响老龄人口对社区"医养结合"养老服务态度的因素,为社区"医养结合"养老服务的发展提出相应的对策和建议。     

Service Satisfaction: An Empirical Analysis of Consumer Satisfaction in Financial Services

Does the widely accepted espectancy-disconfirmation model apply to situations within a financial services context? Or could it be, due to specific characteristics of services, that a different model applies? This paper addresses these questions and tests the relationships between consumer expectations, performance, disconfirmation, .satisfaction and repeat purchase in a lisrel model. The results would suggest that the relevancy of disconfirmation is fairly apparent and that expectations have only an indirect influence on satisfaction where financial services are concerned. The performance level of financial services however has a strong positive direct effect on satisfaction.     

On the Role of Experience in Developing Service Satisfaction in Consumer Financial Planning Services

ABSTRACT

This study of consumer professional services examines the role of experience in the development of service satisfaction with the personal financial planning services firm. Product experience possessed by the client moderates the interlinkages between service satisfaction and its two antecedents-performance and relational behaviour. The results of sub group analysis indicate that effects of the performance and relational behaviour vary considerably under different product experience conditions. The findings therefore add new insight to the understanding of satisfaction formation under different experience conditions, especially in the context of consumer personal financial planning services.     

Determining Consumer Satisfaction and Commitment Through Self-Service Technology and Personal Service Usage

This paper expands research into self-service technology in the service encounter. Self-service technology is where customers deliver service themselves using some form of a technological interface. There is still a great deal unknown about self-service technology, in particular its impact on consumer satisfaction and consumer commitment. With that in mind, this empirical study explores the relative impact of self-service technology on consumer satisfaction and on a multidimensional measure of consumer commitment containing affective commitment, temporal commitment and instrumental commitment. The results reveal that in a hotel context personal service still remains very important for assessments of satisfaction, and affective and temporal commitment. What is particularly interesting is that self-service technology, while impacting these constructs, also impacts instrumental commitment. This suggests that positive evaluations of self-service technology may tie consumers into relationships with hotels. A discussion and implications for managers are provided on these and other results, and the paper is concluded with further potential research.     

主题公园节庆活动旅游消费者满意度指数研究

现代旅游市场的营销是以游客为导向的,在竞争手段日益多样和激烈的今天,要在市场竞争中占据一席之地就要了解游客的需要,进而为游客带来满足其需要的高质量、高水平的产品和服务,以此获得游客满意从而使企业获得更高的经济效益。为了更好地应对市场竞争,提高主题公园竞争力,文章对主题公园、旅游节庆以及消费者满意度指数的内涵及其发展历程的研究进行了归纳梳理。     

养老服务业发展中政府责任的理论剖析与路径优化

根据公共物品的供给逻辑,养老服务的全过程可以分为服务的顶层设计、生产、供应和监管四个环节,政府在各个环节中应相应地承担不同的责任。当前,我国养老服务业顶层设计不完善,相关政策难以落实;养老服务生产存在结构失衡,供需矛盾突出;养老服务供应的专业化程度不足,服务内容较为单一;养老服务监管体系沟通不畅,监管作用难以激发。对养老服务业发展中的政府责任的理论重构,需要政府做养老服务设计监管的大政府和生产供应的小政府。     

基于灰色系统理论的旅游景区游客满意度评价研究

游客满意度是旅游景区之间竞争的焦点,对其应有科学、合理的评价方法。利用灰色系统理论对信息不完全确知的小样本系统分析的优势,可以对旅游景区满意度进行评价分析,这样就能了解到旅游景区游客满意度的影响因素与评价体系问题。     

满意情景下的消费者后悔对口传的影响研究

后悔是消费者在消费体验之后将购买品牌同放弃的品牌进行比较所得到的负面情感反应,它对于消费者的再购意愿有着重要的影响。本文在验证了消费者可以同时体验满意和后悔这一结论的基础上,进一步研究并证实了后悔不仅会增加对购买品牌的负面口传,而且会增加对放弃品牌的正面口传。在此过程中,消费者同购买品牌的关系质量起到了显著的调节作用。     

Satisfaction for Whom? Freedom for What? Theology and the Economic Theory of the Consumer

The economic theory of the consumer, which assumes individual satisfaction as its goal and individual freedom to pursue satisfaction as its sine qua non, has become an important ideological element in political economy. Some have argued that the political dimension of economics has evolved into a kind of “secular theology” that legitimates free market capitalism, which has become a kind of “religion” in the United States [Nelson: 1991, Reaching for Heaven on Earth: The Theological Meaning of Economics. (Rowman & Littlefield Publishers, Inc, Savage, Maryland); 2001, Economics as Religion: From Samuelson to Chicago and Beyond (The Pennsylvania State University Press, University Park, Pennsylvania); Thurow: 1983, Dangerous Currents: The State of Economics (Random House, New York); Milbank: 1990, Theology and Social Theory, Beyond Secular Reason (Basil Blackwell, Cambridge, Massachusetts)]. Consumer theory in its ideological form provides an important base for this religion and is no longer merely a positive framework for understanding consumer choice or estimating market demand. The paper explores the view of the human being, the “anthropology,” that is implicit in the economic theory of the consumer and compares its “theological” implications with the corresponding theological anthropologies in the Judaeo-Christian tradition. The paper outlines the assumptions of consumer theory and then focuses on three aspects of the theory from a critical theological perspective: the individual in community, property ownership, and human destiny (or “eschatology” in theological terminology). The principal conclusion is that consumer theory, viewed from this perspective, leads to a reductionist and existentially harmful view of human beings. The maximization of individual satisfaction raises genuine ethical issues when viewed as a political and religious value. The paper argues that the issues could be ameliorated if economists would include more explicit treatment of a social dimension and ethical alternatives in consumer theory and if theologians would give greater attention to economic theory. Mark Nixon (mnixon@fordham.edu) is a doctoral student in theology and coordinator of the Master of Arts in Humanities & Sciences Program at Fordham University, with research interests in postmodern theology, social theory, and ethics. He received his B.A. (Religion) from Oberlin College, his M.B.A. and M.A. (Political Economy) from Stanford University, and his M.A. (Theology) from Fordham University. He has also completed the course requirements for the Ph.D. (Economics) at The George Washington University. His business career included more than 20 years with IBM where he held staff, management and executive positions, including several years as director of IBM’s Advanced Business Institute.     

汽车后服务业客户满意度实证研究

随着微利时代的到来,通过提高客户满意度来发掘售后服务价值已经成为各厂商在激烈竞争的市场中获胜的关键。基于此,本文构建了汽车后服务业客户满意度评价指标体系,通过问卷调查,实证分析了汽车后服务业的客户满意度情况,并提出了提升客户满意度的策略。本文创新点在于MOT测评点价值贡献——差距散点图,运用图的形式解读客户满意度,有很大的可操作性。