A methodology for evaluating transit service quality based on subjective and objective measures from the passenger’s point of view

In this paper a methodology for measuring transit service quality is proposed. The methodology is based on the use of both passenger perceptions and transit agency performance measures involving the main aspects characterizing a transit service. The combination of these two types of service quality measurement fulfils the need to provide a reliable as possible measurement tool of the transit performance. Considering passenger perceptions is fundamental because the customer's point of view is very relevant for evaluating the performance of a transit service. At the same time, the use of a more objective measurement provided by the transit agency can be a useful solution for obtaining a more comprehensive service quality measurement. The proposed procedure is applied to a real case study of a suburban bus line; a series of subjective and objective indicators are calculated on the basis of users’ perception about the service and measurements provided by the transit agency.     

Classification and competition analysis of air cargo logistics providers: The case of Taiwan’s high-technology industry

This paper classifies air cargo logistics providers allowing analysis of high-technology manufacturers’ choices of providers. Data are collected from high-technology manufacturers in Taiwan’s science parks. Forwarder providers are put into three categories and nested logit model are applied to explore what service performance factors influence high-technology manufacturers when selecting third party logistics providers. Delivery is found to be the most important factor. It is found, for example, that two express providers with high levels of customer satisfaction and market share could compete more effectively by exercising differential strategies.     

The effects of macroeconomic and weather conditions on the business cycle of Taiwan’s adventure tourism

This paper utilises a Markov regime-switching model to explore the influences of macroeconomic and weather conditions on the business cycle of Taiwan’s adventure tourism, that is, white-water rafting. The number of rafting participants is used to identify two stages of the business cycle of the white-water rafting industry: the peak and the trough. Our empirical evidence reveals that unemployment has a negative effect on the number of rafting participants in the troughs while it has a positive effect on the number of rafting participants in the peaks. It follows that economic recession would adversely affect the number of participants in adventure tourism in the troughs, while it is not true in the peaks. Moreover, we show that the more the sunshine hours, the more participants travel on white-water rafting in the peaks. However, temperature is not a determinant of demand for adventure tourism under a subtropical climate, which contradicts much of literature.     

Effects of the Asian Crisis on the geography of Southeast Asia’s air traffic

An examination is made of how the Asian Crisis of 1997–1998 has affected the geography of air traffic within Southeast Asia and between the region and other parts of the world. The study’s context is provided by an examination of extra-regional and intra-regional air transport networks in 1965 and 1995 to highlight the key features of the period of rapid traffic growth. This exercise is repeated in 1998 and comparisons are made with the 1995 pattern to gauge the impact of the Crisis on the geography of air traffic and the variable response of major regional carriers. Interpreting the many extra-regional and intra-regional patterns emerging from this data comparison proved difficult. Some of the readjustments and realignments can be attributed to the Asian Crisis, others cannot. There are many explanations of these patterns just as there are multiple causes of the Crisis. As the Crisis is related to wider interconnections of the globalising economy it cannot be seen as a separate and isolated event. Invariably, the general effect of the Crisis meshes with specific political factors.     

SOCO's impact on service outcomes of tour guides: the moderating effect of customers’ shopping orientation

This research examines the effects of both sales-oriented and customer-oriented service strategies of tour guides on service outcomes: rapport, customer satisfaction, customer loyalty, and willingness to tip. This research also investigates how customers’ shopping orientation moderates the above relationships. A convenience sampling was conducted and 370 valid questionnaires were obtained. The data were analysed using structural equation modelling. The findings are as follows: (1) customer-oriented strategy of tour guides has a significantly positive impact on the service outcomes; (2) selling-oriented strategy of tour guides has a significantly negative impact on customer satisfaction and customer loyalty; and (3) shopping orientation of tour members moderates the relationships between selling orientation and service outcomes. Thus, if tour guides can provide service for customers in a suitable way, they will then improve the customers’ perception of services. These findings provide practical information for travel agencies and tour guides.     

Impacts on accessibility of China’s present and future HSR network

Although the construction of China’s high-speed rail (HSR) network only started in 2003, the network is already the largest in the world. This paper analyses the impact of the evolving HSR network on the accessibility by HSR and conventional ground transport of 333 prefecture-level cities and 4 municipalities. This paper employs three indicators of accessibility, and analyses three Scenarios. It shows that the HSR network will bring about substantial improvement in accessibility, and lead to national time–space convergence, but will also increase the inequality of nodal accessibility between eastern, central, and western regions, between cities with different sizes of population (excluding the case of the daily accessibility indicator) and between cities that differ in the shortest distance to HSR stations. The HSR network enlarges internal disparities in each of the regions and the five types of cities. The internal inequality of nodal accessibility in all three Scenarios generally increases from the eastern region via the central region to the western region, as well as from very large cities to small cities, varying inversely with the level of economic development and population size. Spatially, accessibility increases generally conform to the distance decay rule but with minor fluctuations. The 50 cities with the largest increases in accessibility are mostly located 50 km or less away from HSR stations and have populations of over 3 million, with the smaller ones located along HSR lines or around large cities such as Beijing, Shanghai, and Guangzhou. As time progresses, the planned HSR network will result in more balanced development, but regional disparities in accessibility will still be greater than before the construction of the HSR.     

The impact of carrier service attributes on shipper–carrier partnering relationships: a shipper’s perspective

Carrier service attributes are important for developing shipper–carrier partnering relationships. This study used structural equation modeling to investigate the impact of carriers’ service factors––timing-related, pricing, warehousing and sales services––on shippers’ satisfaction from shipper–carrier partnering relationships. Results indicate that timing-related services influence shippers’ satisfaction from such relationships, and shippers’ satisfaction positively influences partnering. However, the four service factors do not directly influence shipper–carrier partnering relationships.     

The opening of direct flights across the Taiwan Strait: the impact on the global role of Taiwan’s international airport

Scheduled direct flights between Taiwan and Mainland China were halted for six decades and restarted in December 2008. The Taiwan’s government has a policy of developing Taoyuan International Airport (TPE), the major international airport in Taiwan, as one of main hubs in East Asia, based on the airport’s access to Mainland China. To assess whether the airport is progressing toward meeting the set expectation, this study evaluates the changes in airline networks of the TPE after the opening of direct flights across the Taiwan Strait. The time-dependent earliest arrival time algorithm is applied to global flights in 2004, 2008, and 2012. Empirical evidence demonstrates that providing direct flights across the Taiwan Strait has significantly increased accessibility from TPE to airports in China, but did not improve the centrality of TPE. Additionally, the transfer dependency of TPE on other airports is increasing significantly. This result was based on two major reasons: the first involves the Chinese government’s refusal to allow Chinese citizens to use airports in Taiwan as transfer points to and from other countries and the second reflects the competitiveness among airports and airlines in the region. The key finding is that political exclusion of airline use by external governments via travel regulations adversely influences the development of an airport as a global hub.     

What to assess to model the transport impacts of urban growth? A Delphi approach to examine the space–time suitability of transport indicators

Selection of right transport impact indicators of urban growth is challenging because the impacts vary both geographically and temporally. For example, congestion might be a problem in inner-city areas in a short-term but might not be detectable in a regional context event in the long-run. This paper contributes to address this challenge. First, the study systematically selects 23 transport impact indicators through a review of 62 indicators identified from the literature. Second, it evaluates and classifies their suitability in terms of space–time dyads through a two-round of Delphi survey involving 29 international experts. The experts reached a consensus that 12 (52%) indicators are suitable in various space–time dyadic combinations. Only “travel time” was identified as a suitable indicator for all three spatial (local, city, region) and two temporal (short-, long-term) scales. The findings serve as a guide for decision makers, transport modelers and planners to adopt indicators according to their scale of operation, and thus simplify the daunting task of suitable indicator selection process.     

Millennials’ travel motivations and desired activities within destinations: A comparative study of the US and the UK

Millennials are one of the largest groups to be targeted by tourism companies. This paper compares the travel motivations of Millennials from both the United States and the United Kingdom by ratings, rankings and perceptual structures of both push and pull factors. This exploratory study used a questionnaire to examine the inner motivations (e.g. push factors) and preferred destination activities (e.g. pull factors) of American and British Millennials (n?=?322). Data analysis included the non-parametric Mann–Whitney U test, Kendall’s coefficient of concordance, an alternating least-squares algorithm (ALSCAL) model and ordinal regression. The results reveal that American and British Millennials are quite homogeneous in their push travel motivations and destination activity preferences. The most important motivational factors for both are ‘to relax’ and ‘to escape from the ordinary’. Both nationalities also agree that the most attractive destination activities are ‘to try local food’ and ‘to go sightseeing’. The findings indicate that the US and UK samples are similar and that there is room for segmentation according to demographics.     

Space–time fixity and flexibility of daily activities and the built environment: A case study of different types of communities in Beijing suburbs

Space–time fixity constraint is an important concept in transport geography, but the influence of the built environment around both people’s residence and activity locations is not clear. Due to the housing reform and rapid suburbanization in China, various types of residential communities and diverse built environments coexist in the suburbs. Comparing how people’s space–time fixity/flexibility varies among different community types and built environments can thus enhance our understanding of the transition process in Chinese cities. This study investigates how space–time fixity/flexibility and their relationships with the built environment vary among different types of residential communities in Beijing suburbs. Activity-travel diary and 7-day GPS tracking data of 709 respondents in Shangdi-Qinghe area of Beijing collected in 2012 were used. We investigate how variations in space–time flexibility are associated with built environment factors and four different community types: danwei communities, commodity housing communities, affordable housing communities and relocated housing communities, controlling for personal, household and activity attributes. The results suggest the influences of the built environments at residential place and activity place are different, and the relationships between space–time fixity and the built environments of different community types are different. Space–time fixity is not so sensitive to the built environment for residents in danwei communities and affordable housing communities. Gender and age differences in space–time fixity are not consistent with what was observed in Western countries. This seems to reflect the influence of unique social, cultural and family norms in China.     

Public transport modernisation and adjustment to EU accession requirements: the case of Malta’s buses

Within the context of Malta’s progress towards EU accession, this paper aims to evaluate the major factors behind, and the consequences for, the modernisation of Malta’s public transport system. In particular, the paper focuses on the nature and role of the bus system, its structural and functional challenges, and the implications of change for its role within the wider context of the islands’ growing traffic management problems. It is concluded that the major structural and organizational changes required for EU accession will need to be complemented by a strong campaign aimed at shifting modal choice.     

Prediction,explanation and big(ger) data: a middle way to measuring and modelling the perceived success of a volunteer tourism sustainability campaign based on ‘nudging’

The overall aim of this paper was to explore the dichotomy between explanation and prediction and to suggest that there is a middle way. Explanation has often been the domain of academics while prediction has often been the domain of businesses. The former have frequently used smaller sample sizes, the latter larger sample sizes and now increasingly data that have high volume, high velocity, and high variety, i.e. big data. These differences may place the parties at opposite ends of a spectrum which suggests that there is a middle way. This middle way uses ‘automatic linear modelling’ that can cope with big data and presents the results as visualisations. An example is outlined based on a sustainability campaign involving leaders in the context of volunteer tourism. The campaign used an informational ‘nudge’ approach. The results of the study are discussed in relation to both the application of the technique and the success of the campaign. It is pointed out that the technique is exploratory but can aid both prediction and theory building in the area of volunteer tourism and that academics must not be afraid to embrace new methods that may be less conventional but bring the universities and industry closer together.     

Optimizing transit maintenance and rehabilitation to support human development and sustainability: A case study of Costa Rica’s railroad network

Public transportation plays a critical role in improving human development and consequently the 17 Sustainable Development Goals (SDGs) set by United Nations. Convenient and efficient transit enable inhabitants to reach labor markets, access social support facilities as well as health and education services. This study develops a decision-making support framework for transit agencies to select optimum maintenance, rehabilitation, and upgrade alternatives to accomplish good levels of service and improve human development and sustainability indexes. A case study of Costa Rica’s great metropolitan area is used to illustrate the study with various budget scenarios. The results show that the proposed system can accomplish significant improvements on both level of service and human development. It is also confirmed that the explicit consideration of human development and sustainability made a significant difference as compared to the classical approach, which only considers the level of service (LOS). The proposed model could be used by other public transit systems.     

The impact of the COVID-19 pandemic on current tertiary aviation education and future careers: Students’ perspective

This study investigates Australian undergraduate tertiary aviation students' perceptions of the aviation industry and skills required to succeed following the COVID-19 pandemic. By developing an understanding of the skills students perceive to be necessary for their careers following the COVID-19 pandemic, comparisons can be drawn with industry perspectives to determine whether these perspectives align and, more importantly, support students’ successful development of skills as sought by the industry. An online survey of current undergraduate tertiary aviation students at Australian universities was conducted to determine the perceived impediments, additional skills required, post-graduation plans and how university courses should evolve post-COVID-19. The results show that students are cognisant of the current oversupply of aviation professionals due to the downturn in the industry and are seeking further support with the development of non-technical skills to better prepare themselves to be competitive following graduation. These findings have implications for both undergraduate aviation students and universities offering an undergraduate aviation program. By considering these findings universities can adapt their programs to better prepare students and support the development of skilled aviation professionals, equipped to deal with challenges of the post-COVID-19 aviation industry.     

International and domestic tourists’ “a priori” and “in situ” image differences and the impact of direct destination experience on destination image: the case of Linz,Austria

A profound understanding of destination image and its determinants is of significance for destinations aiming to effectively position themselves in the tourism market. However, existing research on destination image formation has mainly focused on the “a priori” and “a posteriori” stages and paid only limited attention to the “in situ” stage. To fill in this gap, this study examines the effect direct destination experience and visitors’ nationality (domestic vs. international) have on both “pre-travel” and “in situ” cognitive and affective elements of image. The study was conducted using 400 international and domestic visitors to Linz, Austria. The findings indicate that there are significant differences in the way domestic and international tourists perceive Linz as a tourist destination both prior and during the actual experience. The study also provides empirical evidence that direct destination experience plays a major role in destination image formation, irrespective of individual’s nationality. The theoretical and practical implications of these findings are also discussed.     

Why did the chicken cross the road,and what’s funny about it? The role of transportation cartoons in social experiences

This article samples a number of transport related situations that cartoonists sketch in the media, thereby taking a stand and offering solutions regarding transportation issues. We discuss the relationship that is created by the cartoonists and ultimately involves both the general public and transportation professionals. Our analysis offers insight into popular perceptions of transportation experiences through social commentary, transmitted as graphic humor, regarding common situations, which are observed in transport systems. A theory and qualitative research based approach is used to address the complex connections between our daily responses and transportation contexts. An analysis of topical components of transportation systems and experiences as perceived by users and policymakers utilize the representations by cartoonists. By examining how the issues interrelate, we built a storyline that presents observations and critiques.     

Private motorised urban mobility in China’s large cities: the social causes of change and an agenda for future research

The growth of private motorised urban mobility has become a key issue in relation to environmental quality in China’s cities. This paper reports on a nationwide study of the changes in car use in the 2000s, conducted in eleven large cities. This may assist us in filling the gaps in our existing knowledge, which is based on individual city cases. It is apparent that China’s large cities are embracing a new era of the automobile at an unexpected speed and scale. However, at the same time, it seems that a ‘peak’ in car use has occurred in Shanghai and Beijing, as either the absolute number of VKT per capita has dropped or its growth has slowed in these cities. The changes in urban mobility are deeply affected by social and economic transition factors. The paper provides an in-depth analysis of the effects of increasing incomes and the growing middle class, changing lifestyles and the emerging consumer society, the appearance of the e-Society and an increasingly ageing society. In particular, the growing demand for car use by the younger generation (G2), women and elderly people for the purpose of social activity has become an important force behind the increase in overall VKT. The paper concludes with a discussion of current theoretical perspectives and the issues which should be addressed in future research on the social aspects of private motorised urban mobility in China.     

How vehicle ownership affect time utilization on study,leisure, social activities,and academic performance of university students? A case study of engineering freshmen in a rural university in Thailand

This study aims to investigate how the ownership of a private vehicle influences time utilization of university students, and whether it impacts their academic performance. This research analyzes travel/activity patterns of 130 engineering freshman students at a rural university in Thailand. An analysis of travel/activity data shows that vehicle ownership seems to play an important role in university student’s time utilization on various activities. It was found that those students who own a vehicle tend to spend less time for academic purposes, and more on leisure and social activities than non-owner students. Nevertheless, a further study using regression analysis on academic performance shows that the ownership of a vehicle does not seem to have a significant impact on the grade point average of students, once the cognitive ability and gender are accounted for. The findings imply that campus policies/measures that restrict the ownership or usage of a private vehicle in rural universities would improve the campus learning environment by influencing university students to put more attention on school-related activities, but such policies do not seem to impact on the academic performance of the college students.