The role of trails in the creation of tourist space

ABSTRACT

Trails and routes are increasingly ubiquitous features within the tourism landscape and although their role and usefulness as applied tourism products has been analysed, they remain under-theorised within the academic literature. This article addresses this gap by exploring the role of trails within the socio-cultural construction of space. In particular, the potential function of trails in creating themed, static spaces is analysed and the concept of museumisation is employed to further illustrate the capacity of trails to reconfigure spaces within specific cultural framings which may exclude local identity and yet are consumed by the unquestioning visitor. However, the article goes on to use more recent paradigms such as tourism’s performance turn and the associated concept of embodiment to further explore the trail’s potency in promoting a more engaged, multi-vocal and sensory experience of place. Using these contemporary approaches to the role of the tourist and the cultural construction of place, the article employs a range of examples to argue for the efficacy of trails as flexible, interpretive tools that allow a multiplicity of stories to be told and encourage visitors towards a more engaged interaction within the spaces through which they tour.     

Enhancing hospitality business performance: The role of entrepreneurial orientation and networking ties in a dynamic environment

Utilizing a sample of 192 hospitality firms, this study investigates the moderating role of a dynamic environment, coupled with business and social networking ties and technology resources, on the relationship between entrepreneurial orientation and organizational performance in hospitality firms. This research is novel in that we adopt business network ties and social network ties as two moderating variables along with technology resources between entrepreneurial orientation and business performance, providing evidence on a topic which has received little attention to date. The results posit that in an uncertain, dynamic environment a higher level of risk and entrepreneurial orientation benefit business performance especially when coupled with strong business and social networks.     

The governance of Olympic legacy: process,actors and mechanisms

The purpose of this research was to examine the governance system used to monitor and manage the legacy accrued as a result of bidding for and subsequently hosting the Olympic Games (OG). More specifically, this study aimed to (a) examine the legacy governance process from the bid phase to post-Games, and (b) to identify the governance controls (e.g. actors and mechanisms) that impacted the governance system responsible for legacy at the OG. Two cases within a multiple holistic case study design (i.e. the Sydney 2000 Olympic Games and the Vancouver 2010 Olympic Winter Games) were built using a combination of archival material and interviews. Findings highlighted four governance phases specific to OG legacy: conceptualisation, planning and implementation, transfer/transformation and post-Games governance. Two legacy-related governance controls emerged: actors (e.g. government, sport organisations) and mechanisms (e.g. laws, contracts, policy).     

From entrepreneurial orientation to sustainability orientation: The role of cognitive proximity in companies in tourist destinations

This study straddles the entrepreneurship and sustainability literatures by analysing the existence of a U-shaped curvilinear relationship between a company's entrepreneurial orientation (EO) and sustainability orientation (SO) and the effect of cognitive proximity (CP) on this relationship in cultural tourist destinations (CTDs). The empirical analysis was carried out on a sample of 238 companies belonging to World Heritage Cities in Peru. The results show a U-shaped curvilinear relationship between EO and SO. Thus, only when companies in CTDs have consolidated their strategic commitment to economic interests do they tend to enhance their strategic commitment to social and environmental matters. Additionally, the curvilinear shape of the relationship is attenuated, approaching a linear relationship for elevated levels of CP. This is because CP can make it easier for tourism companies to detect and take advantage of entrepreneurial opportunities to configure superior service experiences linked to sustainability. Companies located in CTDs in developing countries should strengthen their proactivity, innovativeness and risk-taking so as to bolster their SO. These companies should also develop networks with agents that share their values, goals and language to boost the connection between their strategic commitments to entrepreneurship and sustainability.     

Transformation,meaning-making and identity creation through folklore tourism: the case of the Robin Hood Festival

Folklore tourism is often regarded as a subset of heritage tourism, although it has received less attention than comparable heritage events based on documented historic events such as civil war re-enactments and living history sites. Although the ‘theming’ of landscapes and the journeying to places based on their literary association enjoys a long tradition, this paper focuses on the relationship between tourism and folklorism. It explores how folklore events appropriate contemporary and social interpretations of stories to entertain whilst also outlining how legendary historical personalities can play a role in generating tourism. In 2013, a constructivist methodology was employed using 20 in-depth interviews and participant observations to generate qualitative data at the Robin Hood Festival in Nottinghamshire, UK. Numerous themes emerged after coding including the way folklore events blend historic fact and fiction, the power of the imagination to create spaces, and the importance of natural settings and spaces to transform people and places. However, three dominant themes emerged which are specifically presented in this paper, these are: (a) a sense of freedom and escape felt by participants, (b) camaraderie and inter-personal social authenticity and (c) the transformation of self and creation of alternative (additional) social identities.     

Social capital and entrepreneurial mobility in early-stage tourism development: A case from rural China

Early-stage tourism destinations often seek external capital to establish, invest and participate in tourism businesses at various levels. Entrepreneurial mobility at these destinations is thus an important phenomenon in need of further exploration both empirically and theoretically. This study uses an early-stage destination in rural China as a case to explore the experiences of inward entrepreneurial migrants in tourism development and associates their mobility, geographical and organisational, with dimensions of social capital, including institutional support, community openness and personal social networks. Primary interview data were collected from inward tourism entrepreneurs, key local community members and government officials related to tourism projects. The findings suggest that the inward entrepreneurs had unrealistic perceptions of the tourism industry before they entered. Entrepreneurial mobility in tourism development is influenced by all three social capital dimensions. The integration with the locality enhances the potential contribution of entrepreneurial mobility to tourism development.     

Sustainability through food and conversation: the role of an entrepreneurial restaurateur in fostering engagement with sustainable development issues

Food justice, food cultures and people's engagement with healthy food production and consumption are key contemporary concerns, with a growing sustainable hospitality and tourism literature. Efforts range from narrowly focused initiatives, such as promoting organic produce and fair trade, to more holistic challenges to current systems through initiatives like the slow food and locavore movements, which may represent systemic alternatives. However, little analysis is available on how cafés and restaurants might become sites for experimentation in profitable and just sustainable hospitality, and places for sustainability engagement and education. Focusing on the evolution of a sustainable café in Adelaide, South Australia, this article explores how one entrepreneurial restaurateur uses his café to engage customers and community in a collaborative conversation about sustainable development, food, hospitality and tourism, helping transform our food culture and even lifeways. Our findings indicate the value of deep local embedding as a pathway to meaningful sustainability. The study offers insights into how hospitality and tourism can contribute to dialogues on alternative consumption which may offer visionary pathways to alternative futures. It also explores the role of pioneers in sustainable business and hospitality, their drivers and their views. A forthcoming global research initiative is discussed.     

Investigating the role of festivalscape in culinary tourism: The case of food and wine events

This paper analyses the importance of festivalscapes in determining emotions, satisfaction and future behavior of participants at food and wine events. The study applies a structural equation model (SEM) with latent variables to survey responses of visitors to the “Friuli DOC” Italian festival. The main results are that festivalscape and emotions have significant direct effects on satisfaction, which in turn has a significant effect on behavioral intention. The effects of the festivalscape on visitors' future behavior are only indirect and mediated by satisfaction. Thus, in order to enhance their visitors' behavioral intentions, festival organizers should monitor emotions and satisfaction deriving from the subjective perception of exogenous characteristics as food and wine quality, comfort and entertainment.     

The role of perceived behavioural control in the constraint-negotiation process: the case of solo travel

This study extends the leisure constraint-effects-mitigation model to the perceived behavioural control (PBC)- constraint-negotiation model by adding PBC. Three competing models were tested to determine which model best fits the data. Results suggested that PBC mediates the relationship between motivation and negotiation, and there is a direct path from motivation to participation. Findings contribute to deepening and broadening the theory of leisure constraint negotiation because the new variable was successfully added to the original model and the model was extended to new settings (i.e. solo travel and non-Western).     

The role of relationship quality in raising organizational change acceptance: The case of the Greek hotel industry

This study examines whether the quality of an employee's relationships, within the context of the hotel industry, has an influence on their behavioral intention towards organizational change. The researchers suggest that the quality of relationships is an important element of an individual's social capital and can be evaluated using five key dimensions: the extent to which relationships are tangible, responsive and reliable, as well as the extent to which they offer empathy and assurance. Furthermore, this research examines whether organizational commitment and job satisfaction have an effect on the association between relationship quality and an individual's behavioral intention towards organizational change. The data collected from a sample of 100 hotel employees in Thessaloniki, Greece, show that relationship quality has a positive association with an individual's behavioral intention towards change. Additional results highlight the roles of job satisfaction and organizational commitment as mediating variables. Managerial implications relevant to the findings and pathways for further research are also discussed.     

The creation of memorable dining experiences: formative index construction

Memorable experiences in restaurant settings are not well understood, and little is known about what they represent and how they should be measured. This study filled this knowledge gap by developing a formative index to assess and measure memorable dining experiences (MDE). Drawing upon strategic experiential modules, MDE was conceptualized as a second-order formative construct consisting of five first-order dimensions including sensory, affect, behavioral, social, and intellectual. This study adopted a mixed methods approach combining in-depth interviews and an online survey to determine and evaluate the underlying structure of MDE. Using PLS-PM as the analytical technique, the results of the data supported that MDE was a second-order formative construct, with 37 items capturing the five first-order dimensions. The study provided a comprehensive conceptualization of the MDE and a measurement scale with strong psychometric properties to help hospitality managers create and measure such experiences to gain a competitive advantage in the market. Detailed implications for academics and practitioners are provided.     

The role of wellness spa tourism performance in building destination loyalty: the case of Thailand

ABSTRACT

Despite the considerable growth of the wellness spa tourism market, little research has examined the intricate procedure involved in travelers’ loyalty toward Thailand as a wellness spa tourism destination. This research aimed to explore such loyalty formation by investigating the relationships among performances of wellness spa tourism in Thailand, affective experiences, and overall satisfaction. A field survey methodology was used for data collection. Findings of the structural analysis revealed that product performances, affective experiences, and satisfaction were in general significantly associated, and that these variables contributed to a satisfactory prediction for destination loyalty. In addition, the adequacy of the second-order structure of the performances of Thai wellness spa tourism was demonstrated. Moreover, the relative effectiveness of satisfaction in building loyalty was identified. Both affective experiences and satisfaction were also found to have a significant mediating impact. Implications for destination researchers and practitioners are discussed.     

The uniqueness of entrepreneurship in the sharing accommodation sector: Developing a scale of entrepreneurial capital

Hosts on sharing lodging platforms are viewed as an emerging form of entrepreneurs. This study aims to define entrepreneurship and entrepreneurial capitals and generate a multidimensional scale of entrepreneurial capitals for sharing accommodations (ECSA). A rigid procedure with three steps was followed to develop and validate this scale. An initial pool of items was provided through content analysis of 59 written surveys and literature review in Step 1. In Step 2 exploratory factor analysis (n = 150) was applied to further purify and refine this preliminary item pool. The 17-item ECSA scale was validated using confirmatory factor analysis (n = 328) in Step 3. Results support ECSA which covers four perspectives (i.e., financial, social, intellectual, and human capitals). The ECSA scale enriches the research body of entrepreneurship by examining an emerging business phenomenon. And it prepares practitioners for becoming micro-entrepreneurs on sharing lodging platforms.     

Internationalising higher tourism education: the case of curriculum design in the Central Baltic Area

ABSTRACT

The aim of this article is to increase understanding of the process of curriculum design when incorporating an international dimension into a curriculum in higher tourism education. The process of the internationalisation of the curriculum design is investigated against a theoretical basis and described from a practical perspective by presenting a case from the Central Baltic Area. In this case, the purpose of the internationalisation of the curriculum is to provide an aligned skillset and knowledge necessary to support the development of the Central Baltic Area as a common tourism destination. First, a relevant and mutual skillset was identified by reviewing the existing curricula (N = 17) and national tourism strategies and plans (N = 3) as well as by interviewing representatives of tourism organisations (N = 103). Then, the identified skills and knowledge were translated into a joint curriculum and teaching processes.     

The creation and use of scorecards in tourism planning: A Spanish example

This paper proposes a preliminary model of a balanced scorecard for tourism destinations, with a specific emphasis on sustainable development. We begin with a review of the perspectives and critical performance variables for the traditional balanced scorecard. We then present empirical work based upon quantitative analysis techniques. A survey was completed by 1531 Spanish municipalities that are oriented towards tourism and have demonstrated interest in management issues. Based on the constructs emerging from this analysis, we then show how the balanced scorecard can be modified to support the strategic planning of tourism destinations. We conclude by discussing the advantages for long-term strategic planning and sustainable tourism management.     

The influence of family tradition and psychological traits on entrepreneurial intention

This paper investigates the influence of family tradition and psychological traits on the entrepreneurial intention of university hospitality students in the UK. The empirical study was predicated on the need to consider both socio-demographic variables and especially family background and personality traits. The research also tested the suggestion that risk taking propensity may act as a potential mediator. The findings of the study suggest that family entrepreneurial background and innovation influence the intention to start a new business; that there is positive relationship between tolerance of ambiguity and risk taking propensity; and a negative relationship between locus of control and risk taking propensity. The paper emphasizes the importance of taking a more holistic approach when researching the factors that influence entrepreneurial intention.     

Improving importance-performance analysis: The role of the zone of tolerance and competitor performance. The case of Taiwan's hot spring hotels

Importance–performance analysis (IPA) is a valuable and popular approach for prioritizing improvements to the quality of services. Despite its simplicity, shortcomings in the analytical framework remain: (a) its application is hindered by measurement bias; (b) it requires a crosshair placement mechanism to enhance the reliability of managerial interpretations; (c) it does not account for differences between the characteristics of quality attributes; (d) it ignores the relative performance of competitors in the competitive marketplace. Since all of these issues have important managerial implications, this work proposes a model for evaluating service quality based on the competitive zone of tolerance by benchmarking against competitors, and then constructs an analytical framework referred to as “CZIPA” (competitive ZOT service quality based IPA) for prioritizing quality improvements of quality attributes to resolve these above issues. The case of a Taiwanese hot springs hotel is presented to demonstrate the implementation of the proposed CZIPA. The results of this case study demonstrate the feasibility and effectiveness of the determination of priorities of attributes for improvement using CZIPA, enabling hotel managers to achieve a competitive advantage.     

The role of social identification and hedonism in affecting tourist re-patronizing behaviours: The case of an Italian festival

Since the 1990s Europe and other continents have been organising a significantly larger number of festivals with the objective of stimulating tourism and exploiting potential economic opportunities. The prominence of these events has led to intense competition between festivals in attracting visitors and it has become important to analyse factors which might influence attendees’ retention. Drawing on existing literature on retail and service sectors, this study aims to identify the role played by emotions, hedonism, satisfaction, and social identification in mediating the effects of environmental factors on attendees’ re-patronizing intention. This study includes an on-site survey of 449 visitors attending an Italian festival gaining in popularity, and analyses data using a structural equations model. Results suggest that hedonism and social identification are key-facilitators between environmental cues and attendees’ re-patronizing intention.     

The role of coworker support in the relationship between moral efficacy and voice behavior: The case of hospitality students in Ecuador

ABSTRACT

This article explores the relationships among employee moral efficacy, coworker emotional support, coworker instrumental support, and employee voice behavior regarding abusive supervision in the hospitality industry in Ecuador: a high power distance culture. The results indicate that employees’ moral efficacy predicted their voice behavior with regards to abusive supervision and that coworker emotional support strengthened this relation. However, an interaction effect between moral efficacy and coworker instrumental support on voice behavior was not found. This study provides a theoretical extension of the voice literature by introducing the roles of moral efficacy and coworker support, and has practical implications for the hospitality workplace.     

Assessment of natural resources for nature-based tourism: : the case of the Central Coast Region of Western Australia

Resources for development of a nature-based tourism industry were identified and assessed in the Central Coast Region of Western Australia. The assessment framework developed used both qualitative and quantitative techniques to establish levels of attraction, accessibility, presence of infrastructure and the level of environmental degradation. Data were gathered using a checklist approach to quantify characteristics of sites. Resource assessment was completed using matrices with relevant indicators incorporating weighting techniques. Sixty-five potential nature-based tourism resource sites were identified. The attraction diversity in the Region is high, although the resources were associated with poor accessibility, low levels of tourism infrastructure and moderate levels of environmental degradation. Results from this research were presented to government authorities and incorporated into the planning process. This paper highlights some of the difficulties associated with establishing objective resource evaluation techniques for nature-based tourism, as well as key findings from the research.