Sustainable tourism development and residents’ perceptions in World Heritage Site destinations

Set in Malaysia’s Lenggong Valley World Heritage Site (WHS), this paper uses stakeholder theory to explore the heterogeneity of positive and negative perceptions among residents and their effects on residents’ support for and participation in sustainable tourism development. Data from 221 completed questionnaire surveys revealed heterogeneous negative perceptions across residents’ age, level of education and economic involvement in tourism. Moreover, residents’ positive perceptions had a positive effect on their support for and participation in tourism development. This study contributes to the resident perception literature by using stakeholder theory to conceptualise the heterogeneity of residents’ perceptions and by examining the effects of those perceptions on their support for and participation in tourism development in a rural WHS destination in the developing world. Furthermore, the findings of this study have practical implications for local authorities aiming to improve residents’ support and participation in tourism planning for sustaining tourism development.     

World Heritage Site: an effective brand for an archeological site?

This study examines whether branding archeological sites as World Heritage Sites (WHSs) will affect potential demand patterns. The study's research objectives are (1) to explore awareness of potential visitors to the brand and logo of WHS; (2) to investigate the effects of the designation on tourists' future behaviors; (3) to clarify whether the number of sites designated (3 versus 10) has an effect on future visitation patterns; and (4) to reveal possible relationships between the perception of a site as part of the world heritage and UNESCO's designation. This study commenced with an exploratory stage followed by administration of structured questionnaires focusing on inbound tourists to Caesarea, an archeological historical site in Israel. The findings indicate only moderate visitor awareness of the WHS title and logo, implying low brand equity as well as insignificant effects on future demand patterns. Moreover, visitors' willingness to pay (WTP) as well as overall motivation to visit seems to decline following the designation. However, visitors' perception of the site as world heritage is positively linked to WTP. The number of designated sites within a particular state is found to have a positive effect on future demand patterns. Based on the findings specific recommendations are offered.     

Too Much of a Good Thing? Visitor Congestion Management Issues for Popular World Heritage Tourist Attractions

World Heritage Sites (WHS) are often popular and primary attractions for a destination for many reasons, in particular the economic benefits they bring in terms of increased visitation and extension of stay. However, without active management to reduce negative impacts, such as congestion, both tourists and the host community can become caught up in a downward spiral of poor visitor experiences and degradation of World Heritage values. Accordingly, this paper examines the nature of congestion and its impact on visitor experience at two popular WHS attractions in Macao. It also provides some insights into Chinese outbound tourist behaviour and visitation patterns. These observations should be of interest to planners and site managers of popular World Heritage attractions elsewhere in the world as China begins to adopt mass international leisure travel.     

Is the rhino worth saving? A sustainable tourism perspective

Southern African countries are increasingly dependent on natural beauty and wildlife for tourism. Conservation is essential for sustainable tourism, and is expensive, especially for threatened and endangered species. The current price of a species only takes into account its current usefulness, often leading to an underestimation of the value of wildlife. This paper contributes to debates on the value of endangered species by estimating current use and non-use values for the rhino, a species under extreme threat. Internationally, literature that values scarce and endangered species uses willingness-to-pay (WTP) to derive a value of the species. This paper uses WTP to determine the non-consumptive use value of the rhino based on three surveys, n = 1291, conducted in South Africa's Kruger National Park (KNP) and compare it to consumptive use values. Non-use and inter-temporal values are also estimated to provide a comprehensive valuation of the rhino. Non-consumptive use values per rhino in KNP are shown to exceed consumptive use values by a minimum of 50%. The threat of extinction is shown to be linked to institutional, market and policy failures. Policy implications include raising poaching fines, raising wildlife value awareness and incentivising the community benefits of wildlife conservation.     

Progress in Tourism Management: Is urban tourism a paradoxical research domain? Progress since 2011 and prospects for the future

This paper reviews progress in the field of urban tourism, revisiting and challenging the validity of the paradoxes presented in the paper by Ashworth and Page (2011). To do this, the paper examines the expansion of research endeavours in urban tourism in relation to these paradoxes, including the outputs in dedicated journals on city tourism along with the wider range of outputs generated since 2011 in social science. It also revisits the initial proposition set out regarding an imbalance in attention in urban tourism research (Ashworth 1989, 2003) and how this has been addressed through a broader development of thinking at the intersection of urbanism and tourism. It is a selective review of progress in the field, highlighting the challenges of deriving theory from western modes of analysis that need re-thinking in relation to the global south, notably Africa as well as developments in Asia and the Middle East.     

Which investment incentives for tourism?

Governments around the world offer a wide range of incentives to developers by acting to reduce capital costs and operating costs and to improve investment security. This analysis demonstrates that high operating leverage is a principal source of financial risk and that grants to reduce initial capital costs are more effective in reducing risk. Apart from guaranteed investment security most tourism incentives are unnecessary — the primary instrument should be the capital grant, or its equivalent in the provision of facilities.     

Is the protection of beach and dune vegetation compatible with tourism?

The paradox of development vs. protection and conservation of the coasts highlights the need to determine if tourism and conservation can be compatible rather than opposite activities. We analyzed the spatial and temporal changes in vegetation cover, composition and diversity in three beaches located in the state of Veracruz (Mexico) with different levels of tourism activity (Natural, Trailer Park and Hotels). We calculated tourist density and evaluated vegetation cover, species richness and diversity and analyzed the changes before and after three holiday seasons (winter, spring and summer). The Natural site had the highest vegetation cover (42.8 m²), species richness (14) and diversity (1.50), and Trailer Park the lowest (4.9 m², 8 species, and 0.897 respectively). The BACI (Before-After-Control-Design) analysis showed no significant differences before and after the holiday seasons. Our results show how low and medium density tourism can be compatible with the protection of beach and coastal dune vegetation.     

Is sustainable tourism an obstacle to the economic performance of the tourism industry? Evidence from an international empirical study

Sustainability has become an important strategic objective for tourism destinations worldwide. All analytical tourism competitiveness models make direct or indirect positive references to sustainability. It is accepted that sustainable tourism can reduce resource costs and help create market differentiation. Nevertheless, it has traditionally been considered that, short term, sustainability measures can reduce profitability and compromise competitiveness. Debates on the progress, implications, and practicality of sustainable tourism remain open. The relationship between economic sustainability, and environmental and sociocultural sustainability, is a central but largely unresearched area for tourism scholars, especially at the macro level. This study explores that difficult but essential area, using the World Economic Forum's empirical evidence from 128 countries, backed by the economic data search tool of the World Travel & Tourism Council. It demonstrates that progress in tourism sustainability does not affect a country's main economic tourism indicators in the short term, and does not constrain profitability and competitiveness. It also finds that sustainable tourism is not a luxury that only rich countries can afford, nor should it prevent development and perpetuate poverty in developing countries. An effective marketing and communication program about sustainable tourism is, however, found to be essential for economic success.     

World Heritage: Exploring the Tension Between the National and the ‘Universal’

The complex issues of conservation, politics, tourism management and ownership have emerged as critical issues within the World Heritage debate and specifically within heritage tourism research. Within this context, this paper focuses on issues of ownership and belonging and argues that there exists a link between the conceptual inconsistencies inherent in the World Heritage idea and the tensions between the national and the ‘universal’ evident at a number of World Heritage Sites. That is, heritage sites that are deemed to be of ‘outstanding universal value’ and are bestowed with the World Heritage accolade are consequently no longer expected to be perceived as symbols of particular national identities, but as heritage belonging to all humankind. This, of course, provokes a series of debates over the issues of ownership and belonging of such heritage, namely between the national and the ‘universal’ suggesting that it is possible to perceive World Heritage as synonymous with contested heritage. The paper explores these issues of ownership and focuses on the Acropolis, symbol of the World Heritage idea, as a case study utilising an exploratory semiotic analysis of the promotional material released by the Greek National Tourism Organisation over the last five years.     

Does a VAT rise harm the tourism industry?Portuguese evidence

This paper estimates consequences of the VAT increase on tourism industry, by analysing the impact of the significant VAT rise in Portugal on profitability and survival of firms related to food and beverage service activities. The analysis is divided into 3 periods: before and after the VAT hike and during the financial crisis, with the total time period from 2003 to 2013. The sample is composed of 23,388 Portuguese unique firms with 5.1 year-observations per firm. The impact of the massive VAT change is assessed in comparison to the performance of 4,969 Greek and 59,841 Spanish (for robustness) unique firms for the exact time period. The results show that a dramatic VAT increase significantly affects firm profitability in the country of implementation, with the effect even more dramatic than the recent financial crisis. The equivalent to the proposed 10 percent VAT rise in Portugal has caused a significant decline in firm profitability (an average drop of 8.7% compared to 1.5% during the financial crisis), a massive increase in the number of inactive firms and amplified the likelihood of firms to become bankrupt by about three times. Such consequences inevitably affect unemployment and may cause a slump in tax revenue in the long run. Hence, this research has wide practical implications and should be considered by the Greek and Portuguese governments before taking a next step of intervening in the tourism sector.     

Ministers’ statements: a policy implementation instrument for sustainable tourism?

Consistent communication of tourism policies by tourism ministers might raise public and industry awareness and promote support for sustainable tourism. The statements made by ministers contain messages that can inform the public and industry stakeholders, and potentially, these statements can draw attention to sensitive issues and bring about changes in practices that encourage sustainability in the tourism industry. Analyzing the statements of the five most recent tourism ministers in Turkey, delivered between 2001 and 2009, this study identifies the ministers’ priorities for tourism and compares them with the tourism policy objectives set out in Turkey's Tourism Strategic Action Plan. Further comparison is undertaken to see whether priorities changed within and between governments. The results of the content analysis indicate that the statements of the Turkish tourism ministers were economically driven and growth-oriented, and that there were inconsistencies between the ministers’ priorities and the corresponding policy objectives in the national tourism strategy. While the period between 2001 and 2009 saw changing governments and ministers, the different ministers emphasized an almost identical set of priorities. Implications are discussed for public awareness of tourism policies and for sustainable tourism.     

Exploring the effects of a ‘new’ listing of a UNESCO World Heritage Site: the case of Singapore Botanic Gardens

This study examines how the United Nations Education, Scientific and Cultural Organization World Heritage Site (WHS) listing impacts on push-pull factors, satisfaction and revisit intention. Data were collected on visitors to the Singapore Botanic Gardens before and after the WHS listing was awarded. The pre-listing and post-listing samples were compared and results revealed significant differences between the samples. Differences were observed for the importance of various push and pull factors as well as satisfaction and revisit intention. This study provides researchers and practitioners with greater insight into the effects of the WHS listing and recommends potential strategies for future marketing communications.     

Evidence of a low-carbon tourism paradigm?

The global tourism industry has benefited from exceptional growth; however, a number of challenges have the potential to seriously undermine the industry's future aspirations. This research uses social representation theory to understand how the social group of tourism experts makes sense of the phenomena of “tourism growth”, “low-carbon tourism”, “peak oil” and “risks for tourism”, and whether representations are indicative of different underlying paradigms. A total of 101 experts from various tourism professions and key demographics were interviewed using the free associations method. The findings reveal distinct representations of the four phenomena, but also significant linkages between them, in particular in relation to the global economy, transportation, energy supply and sustainability. Further, whilst experts appear grounded in the Dominant Social Paradigm of consumerism and neoliberal capitalism, there is evidence of alternative views that question some of the fundamental assumptions of the growth paradigm. In particular, when asked about low-carbon tourism and peak oil, experts advanced associations that indicated an Alternative Paradigm. A broader paradigm shift originating from within tourism, however, alone is unlikely.     

The effects of community factors on residents’ perceptions toward World Heritage Site inscription and sustainable tourism development

Using partial least squares-structural equation modeling, we analyzed data from 410 questionnaires completed by a sample of residents from the vicinity of the George Town World Heritage Site (WHS), Malaysia, to investigate the effects of community factors on residents’ perceptions and support for WHS conservation and tourism development. To conceptualize these relationships, we developed a framework based on social exchange theory (SET) and previous empirical evidence. While community attachment, cultural attitudes, community involvement, and community gain had positive effects on residents’ perceptions, the effects of community members’ gain and status consistency were particularly strong. Our results suggest that perceptions strongly influence support for WHS conservation and tourism development. Having examined a number of new resident perception factors, this study makes a significant theoretical and methodological contribution to the tourism and resident perception literature. Furthermore, this study has practical implications for future sustainable community development in the George Town WHS.     

Residents’ place image: a meaningful psychographic variable for tourism segmentation?

ABSTRACT

While there has been a considerable body of research on tourists’ place image, there remains limited attention on residents’ place image, specifically, in relation to its segmentation utility. This study seeks to address this oversight by a) clustering the local residents based on the image held of a tourism place, and b) exploring the extent to which the identified image-based resident clusters share similar (dissimilar) demographic characteristics and attitude towards tourism development. Empirical analysis was based on a sample of 481 residents of a Greek city. The findings support the utility of residents’ place image as a psychographic segmentation variable revealing the existence of three distinct resident groups – termed “Nature Loving”, “Apathetic” and “Advocate.” Results also suggest that these resident groups exhibit dissimilar demographic characteristics and dissimilar attitude towards tourism. In comparison with other segments, the Apathetic exhibits the least favourable image and the least supportive attitude towards tourism.     

Does tourism affect the informal sector?

The effect of tourism on economic growth has largely been investigated in the literature. However, it is still poorly understood about how the impact of tourism on the size of the informal economy. The present study attempts to fill the research gaps in this field, and thus applies panel regression techniques to examine the relationship between tourism development and the size of the underground economy across 96 countries over the period 2000–2007. The estimation results show that tourism exhibits a U-shaped relation with informality. Specifically, the share of informal sector first decreases in the early stages of tourism development and then increases as tourism continues. Some policy implications, limitations, and future research directions are also discussed.     

Resilience and sustainability: a complementary relationship? Towards a practical conceptual model for the sustainability–resilience nexus in tourism

“Sustainability” has endured as an important concept for tourism scholars, and volumes have been written about how to achieve this holy grail of the tourism industry. Sustainable tourism destinations are often promoted as the ethical choice for discerning travellers, with some marketers taking full advantage of the widely acknowledged ambiguities implicit in the term. More recently “resilience” has generated appeal in the academic tourism literature as a term that might capture core aspects of sustainability, while acknowledging the considerable influences that multiple contexts have on the capacity of communities to adapt and ultimately sustain their tourism enterprises. The resilience concept encompasses an inclusive and integrative “social ecological systems” approach which gives it a firm interdisciplinary underpinning in its application in tourism. While in a tourism context sustainability and resilience are kindred terms, relatively little scholarly effort has been committed to a critical treatment of these concepts. Addressing this deficiency, we present a conceptual model to discuss the relationship between sustainability and resilience in tourism. Drawing on examples from New Zealand's nature-based tourism sector, this conceptual paper explores the insights that a critical treatment of the sustainability–resilience nexus might offer both academics and practitioners in the field of tourism studies.     

Holiday recovery experiences,tourism satisfaction and life satisfaction – Is there a relationship?

This research examines the relationships between holiday recovery experiences and life satisfaction through mediating variables of tourism satisfaction. Derived from a sample of 777 American respondents, it was found that individuals who were able to control what they want to do, feel relaxed and detached from work, and have new and challenging experiences during a holiday vacation were more likely to be satisfied with their holiday experiences and their life in general. The paper concludes with recommendations for the success of tourism businesses as well as the enhancement of tourists' senses of well-being.     

Networking for sustainable tourism – towards a research agenda

This paper proposes a research agenda for networking for sustainable tourism research based on a collaborative workshop of international tourism academics and researchers and an extensive review of the relevant literature. Each year, Building Excellence in Sustainable Tourism – an Education Network (BEST EN) holds a Think Tank on a topical issue in sustainable tourism education. One aim of the Think Tank is to develop a relevant research agenda that draws on the collective knowledge of participants and acknowledges the interdependent economic, environmental and social objectives in sustainable tourism. Six main areas were identified as important for a research agenda on networking for sustainable tourism and its implementation: theory, methodology and conceptual issues; actors, culture and power; lifecycle, evolution and dynamics of networks; knowledge transfer; macro-perspectives and strategic action, vision, innovation and management of networks. This paper presents and discusses these research themes in the context of a literature review on networks and networking for sustainability in tourism. It is found that substantial progress has been made in the investigation of private sector networks at the destination levels; research on networks involving public sector stakeholders and networks across sectors and levels of governance, however, remains limited.