旅游目的地品牌资产驱动因素模型研究——以凤凰古城为例

旅游目的地品牌资产逐渐成为学界关注的焦点,值得深入研究。该文基于已有研究成果,分析旅游目的地品牌资产与品牌知名度、品牌形象、品牌质量、品牌价值、品牌忠诚的结构关系,构建旅游目的地品牌资产驱动因素结构模型。以湖南省凤凰古城为案例,采用问卷调查法获得基础数据,分析发现:旅游目的地品牌知名度、品牌形象、品牌质量通过旅游目的地品牌价值与品牌忠诚对旅游目的地品牌资产产生显著影响,证实了旅游目的地品牌资产的二阶驱动因素模型。具体来看,旅游目的地品牌形象对品牌忠诚的影响最大,而旅游目的地品牌忠诚和品牌资产关联度最大。根据研究结论得到管理启示:第一,全面认识旅游目的地品牌资产的驱动因素,综合递增旅游目的地品牌资产。第二,着力突出旅游目的地品牌资产的核心要素,注重提升旅游目的地品牌形象。第三,认真建设旅游目的地品牌资产的关键内容,致力强化旅游目的地品牌忠诚。     

Destination brand personality and destination brand attachment – the involvement of self-congruence

Drawn upon the brand attachment theory, this study examines the role of destination brand personality (DBP) and self-congruence in developing destination brand attachment (DBA) from the perspective of tourists. In particular, the study investigates whether DBP tends to match tourists’ ideal self or conforms more to the actual self during the DBA development process. The conceptual model is empirically tested with a sample of Chinese independent tourists in Yangshuo, China, a popular destination for this market segment. In addition to identifying the four DBP dimensions relevant to Yangshuo, the most important findings of this study rest on the mediating role of self-congruence between DBP and DBA. These findings suggest that congruence between the actual self and the DBP dimensions of Excitement and Charming contribute to the development of DBA, while the ideal self-congruence does not.     

Measurement of destination brand bias using a quasi-experimental design

Image of a country as tourism destination brand can involve a biased or distorted view that is different from its objective reality. Although several destination image studies make references to negative destination images and stereotypical perceptions, bias in images of destination brands has been overlooked by researchers so far. A modified version of Gensch's methodology is used to measure three different spaces of destination image and identify potential biases in it. A quasi-experimental design is applied on three groups of students, using a promotional movie as the stimulant, representing the destination brand, Turkey, known to have a rather distorted image. The results show that the applied methodology can be used effectively in measuring the negative bias in the images of tourism destination brands. Negative bias was found in the perception of both Attractions and Basics factors of Turkey as a tourism destination brand. Managerial and theoretical implications are provided along with limitations and future research suggestions.     

旅游地社会责任对旅游地品牌资产的影响——中介与调节作用机制

文章构建了旅游地社会责任、旅游地声誉、旅游地认同、旅游地品牌资产的整合性理论模型,采用结构方程模型实证分析旅游地社会责任、旅游地声誉、旅游地认同和旅游地品牌资产之间的结构关系,试图发掘旅游地社会责任对旅游地品牌资产的影响机理,并引入信任倾向作为调节变量,剖析在不同信任倾向的旅游者中,旅游地社会责任对旅游地品牌资产的影响是否存在差异。研究结果表明,旅游地社会责任直接显著正向作用于旅游地品牌资产;旅游地社会责任通过旅游地声誉和旅游地认同对旅游地品牌资产产生显著的间接作用;信任倾向对旅游地社会责任和旅游地声誉之间的关系具有正向调节作用;信任倾向对旅游地社会责任与旅游地品牌资产之间的关系具有正向调节作用。最后,提出研究结论,指出研究不足和未来研究展望。     

Destination image as a mediator between perceived risks and revisit intention: A case of post-disaster Japan

Despite the significance of perceived travel risk and destination image, relatively few studies address the effect of perceived travel risks on the formation of destination image, and the mediating role of destination image. This study draws new insights by examining (1) the effects of perceived risks on destination image, and (2) the mediating role of destination image between perceived risks and revisit intention of repeat tourists to a risky destination. With perceived risk and destination image being empirically distinctive constructs, findings revealed that perceived socio-psychological and financial risks influenced both cognitive and affective destination images. Perceived physical risk did not have a significant influence on destination image, although it directly affected revisit intention. Additionally, destination image significantly mediated the relationships between two risks, namely, perceived socio-psychological and financial risks, and revisit intention. Several managerial implications concerning the management of risk perceptions and the promotion of risky destinations are discussed in this study.     

海滨城市旅游目的地非功用性定位研究——以大连为例

全球化背景下旅游产品的同质化增强,传统依靠功用属性定位的方法日渐乏力。纳入\"情感选择\"和\"自我一致\"机制,研究开发并实际阐释了一个目的地非功用性定位的概念模型。以海滨城市目的地大连相对于其北方4个竞争对手的重定位分析为案例,借助实证研究,识别出最佳情感形象和品牌个性定位因子。最终,提出了对大连非功用性定位的建议性战略,并对研究的理论和实践启示进行了总结。     

The Potential Impact of Mega Sport Media on the Travel Decision‐Making Process and Destination Choice—The Case of Portugal and Euro 2004

The paper is concerned with exploring how the media coverage of mega sport events influences the travel decision‐making process and destination choice of potential travellers. The decision was made to use Euro 2004 and Portugal as a case study in order to discover the conceptual factors relevant to this phenomenon. The methodology consisted of a comprehensive literature review and in‐depth interviews with potential travellers. The data suggest that Euro 2004 did not do much to induce travel to Portugal among the informants, and this raised questions regarding the effectiveness of this type of promotion for destination marketing. It suggests that most destinations using this technique may have to employ strategic leveraging techniques if any tourism benefits are to be derived. If this is not done, the tourism marketing potential may fail miserably and result in a loss of the investment made by the government and public bodies that invest in these events for tourism purposes.     

目的地网络界面对旅游者体验及品牌形象的影响

旅游目的地推广营销所使用的官方网站、微博、电子商务平台等网络渠道构成了旅游者接触目的地的网络界面。旅游目的地网络界面特征主要包含信息价值、友好性和交互性3个要素。为探索旅游目的地网络界面对旅游者体验及品牌形象的影响,构建了旅游目的地网络界面特征、旅游者体验与目的地品牌形象的结构方程模型。研究发现,旅游目的地网络界面特征的3个要素通过功能体验和情感体验两个中介因素影响游客对目的地品牌形象的感知,但信息价值对情感体验的影响不显著。基于以上结论,对旅游目的地优化网络界面提出了策略建议。     

The U.S. tourists’ perceptions of destination China over two transformative periods

This study conducted a textual analysis of The New York Times to examine the U.S. tourists’ perceived image of China as a destination by comparing the two periods of January 1980–May 1989 and January 2005–December 2015. The study found a drastic shift of the U.S. tourists’ affective image of China as a destination from being favorable and positive in the early period to being unfavorable and negative in the recent period. The affective image was characterized by the two domains of Exoticism and Sense of Superiority in the 1980s, as compared to the two domains of Ordinary and Negative National Image in the recent 10 years. Paradoxically, such a sentimental shift on the part of the U.S. tourists occurred while their perception of China’s destination attributes either did not change or grew more positive.     

品牌劫持:旅游目的地形象异化演进过程研究

到访旅游者网络口碑传播对目的地形象有着越来越重要的影响。因此,该研究基于旅游者权力理论,将旅游者视为与DMO一样的能动主体,对应DMO投射形象提出了旅游者投射形象的概念,进而将旅游者对目的地形象的认知过程从原有的单一个体模型拓展到时间阶段和影响主体更为完整的群体网络状模型。研究进一步通过比较到访旅游者和DMO传播对潜在旅游者引致形象形成过程的影响力,提出当旅游者投射形象比DMO投射形象被更多的旅游者所接受时,就会发生品牌劫持现象。文章结合普洛格(Plog)提出的目的地生命周期理论,分析了此种情况之下目的地形象异化的演进过程,并为目的地营销工作的改进提供了具体的建议。