澳门酒店电脑系统模拟:趋势分析

近几年来澳门酒店业经营状况显著改善,但潜在的风险正不断加剧。定量研究表明,澳门酒店入住率、入境人数、酒店客房数间存在长期均衡关系。根据澳门酒店电脑系统模拟预测,2007年酒店客房数增幅将远远超过入境人数的增幅,将导致2007年内酒店入住率下降至60%以内,部分一般酒店将面临无利可图甚至亏损,加大了酒店业的经营风险。     

Investment challenges in the hotel industry in Kigali,Rwanda: Hotel managers' perspectives

Developing countries today compete to attract foreign direct investment to their local hotel industry. Many have therefore already changed their policies on foreign investment in order to compete effectively. Recovering from the 1990s genocide, the Rwandan Government has created an environment conducive to investment, to attract both local and foreign investment finance. This paper discusses the tourism investment policy context in Rwanda. It describes a survey of Kigali hotel managers' perceptions and opinions on challenges for investment in the country's hotel industry. The survey found that the perceived weaknesses of investing in the hotel sector are closely related to problems faced by the Rwandan tourism sector in general, such as the perception that Rwanda is not a safe tourism destination, the lack of skilled labour in tourism services, the lack of finances in the form of loans to potential investors and the lack of adequate tourism infrastructure.     

打造属于中国的五星品牌酒店——访重庆天来大酒店总经理温耀晃

温耀晃个人简历温耀晃,美籍华人,出生于美国加利福利亚,毕业于美国华盛顿州西雅图大学数学系和酒店管理学院,主攻酒店餐饮部门管理。从事酒店工作40多年,曾在喜来登、万豪等国际五星酒店担任总经理职位,对酒店工作有深入的了解和经验。在中国及香港地区工作生活20年,会说一口流利的英文、中文、广东话和越南话。     

刍议酒店突发事件的应急管理

酒店是个全方位开放的公共场所,是向消费者提供旅游、住宿、餐饮、娱乐、购物和交际的经营性企业。由于酒店的特殊经营环境,它所面临的突发事件要远远高于其它企业,为了更加有效地应对和处理酒店的突发事件,酒店有必要完善对突发事件的管理,以降低对酒店造成的不利影响和损失。本文从突发事件自身的特点、处理突发事件的原则及突发事件的应急管理及对应急管理的一些认识误区作出剖析。     

Appropriate policies towards multinational hotel corporations in developing countries

Despite the prevalence of international hotel chains in the tourism sector of developing countries, little research has been carried out on the structure of the industry, the sources of the competitive advantages of the hotel chains over indigenous hotels, reasons for the alternative forms of involvement of the hotel chains and deriving from this, their potential and actual impact on host countries. This article applies theories developed for the multinational enterprise in the manufacturing sector, to original data and observations on the international hotel industry. Given the state of the art and the limited information on the impact of MNE hotels, the paper is principally concerned with generating potentially useful hypotheses for consideration by host governments and to provide a framework for further research. Certain policy conclusions however, are drawn from the analysis, especially regarding the appropriate from of involvement by the international hotels.     

乡村旅游餐饮产品创新开发研究

在乡村旅游的带动下,乡村餐饮获得较快发展,随着乡村旅游的升级换代,乡村餐饮产品创新开发也势在必行.通过乡村餐饮资源创新性开发,让乡村餐饮逐渐成为一种新的乡村旅游吸引物,甚至是重要的卖点,进而促进乡村旅游的发展.本文分析了乡村旅游餐饮产品创新开发的必要性,并分析当前乡村旅游餐饮产品创新开发中存在的问题,在此基础上提出乡村餐饮创新开发的重点.     

酒店实习生组织支持感、组织自尊与情绪劳动关系研究

酒店业作为传统的劳动密集型服务行业,由于在工作过程中需要付出情绪劳动导致酒店员工离职率偏高,以大学生为主的实习生成为了酒店员工的重要群体。本研究以社会交换理论为基础,构建以组织自尊为中介变量,组织支持感与情绪劳动的关系模型,综合考量和探讨酒店实习生在工作过程中个人与组织因素对其情绪劳动的影响研究。研究发现组织支持感、组织自尊对情绪劳动均具有显著正向影响,即组织支持感、组织自尊越高,酒店实习生越倾向于采用深层行为,组织自尊在二者之间起完全中介作用。基于此,酒店在管理实习生过程中应着重提升组织自尊感,重视其情绪劳动发生的变化。     

The effect of public sector employment on the earnings of white and African American males: A sample selectivity approach

This research note uses a sample selection model to measure the earnings premium (or penalty) to public sector employment. A model correcting for both labor force participation and sectoral choice is estimated for both white and African American males. Results indicate that African American males are no better off in the public than in the private sector. Moreover, white males employed in the public sector earn significantly less than their private sector counterparts.     

河南省旅游业与现代服务业耦合发展探析

服务型经济以逐渐成为世界经济发展的主体趋势。近年来,我国现代服务业已成为全国各地经济发展的工作重点。对于河南省经济发展战略而言,应彰显交通、餐饮、住宿等传统服务业优势,注重现代信息技术网络的运用,充分发挥文化产业的力量,形成河南省旅游业与现代服务业耦合发展,以强势竞争力,实施"旅游立省"战略。     

商业城市星级饭店选址影响因素的实证研究——以宁波市为例

饭店的选址对其发展具有举足轻重的作用.文章以宁波市37家不同星级、档次的饭店为研究对象,选择顾客需求、同行竞争、配套设施、酒店消费、酒店规模5个变量,通过建立模型和实证分析,探讨了这些变量对商业城市星级饭店选址的影响,得出了物理性变量对饭店选址的影响明显、定位适合的星级才能实现饭店收益最大化、饭店的服务对象和服务功能必须多样化等结论,试图以此研究为饭店经营投资者提供决策参考以及指导城市饭店业的空间布局.     

基于分形理论的酒店业空间分布研究——以上海市星级酒店为例

分形集聚维数的测算可以刻画酒店空间分布结构特征,从而为酒店空间分布优化提供相应的依据。选取上海市254家星级酒店为研究对象,以和平饭店为测算中心,计算出上海市星级酒店空间分布集聚维数,并计算其酒店空间分布关联维数。结果表明：和平饭店作为上海市星级酒店空间系统中心,中心吸附力强,具有良好的分形结构。同时,空间分布关联度较为紧密,呈分形集聚的特征。由此可知,应推动和平饭店中心外缘的商业建设,推动外围的酒店业发展,缓解中心与外缘的二元分异状况;同时,利用各酒店彼此间的关联性,使不同区位的酒店联动错位发展。     

新疆经济型酒店发展的SWOT分析及策略研究

经济型酒店以其特有的目标市场和服务特点逐渐被大众消费群体所接受,在我国未来旅游业的发展中起着举足轻重的作用。经济型酒店已成为酒店业发展的热点领域,新疆经济型酒店处于起步阶段,发展空间还很大,如何更好更快地发展经济型酒店,适应旅游业和商务发展的需要,提高整个酒店业的经济效益,就成为迫切需要研究解决的问题。本文对新疆经济型酒店发展的SWOT进行分析,并提出新疆经济型酒店的发展策略。     

内蒙古第三产业就业潜力研究

通过借助就业弹性、结构偏离度、比较劳动生产率等指标,对内蒙古第三产业及其内部各行业吸纳劳动力的情况与趋势进行分析。研究结果表明：与第一产业、第二产业相比,内蒙古第三产业近年来保持较强的就业吸纳能力;第三产业中传统的批发和零售业、交通运输、仓储和邮政业、住宿和餐饮业以及新兴的金融业、房地产业等行业成为吸纳劳动力就业的主要行业。     

乡村旅游景区游客付费意愿的影响因素——以石家庄市井陉村群为例

乡村旅游产业振兴了农村经济,通过优化服务和产品,提升了游客满意度和经济效益,同时传承了乡村特色文化。通过问卷调查和付费意愿模型分析,探讨出游动机和感知价值对游客支付意愿的影响。研究发现,增长知识、社交体验和创作研究是游客主要动机,显著影响其支付意愿。自然资源、公共设施、餐饮住宿和购物娱乐等感知价值因素也对支付意愿产生正向影响,其中乡村自然景观、服务态度和餐饮口味尤为关键。     

基于模糊评价的酒店质量竞争力研究

质量竞争力评价是酒店提升质量竞争力的前提条件。本研究通过实地调查某地区四星级酒店的高层管理者和研究质量管理的学者,检验酒店质量竞争力评价模型在该酒店的应用,客观评价该酒店质量竞争力水平,剖析酒店在质量竞争力方面的优劣势,从而提出增强其质量竞争能力的合理化建议。     

Coordinating unions,wages and employment

Summary In this paper we consider a two-sector economy in which individual unions are affiliated into a federation of unions. We analyze the consequences of two different types of wage setting. Firstly, individual unions set wages in their own sector without taking into account the effect of their wages on the employment level in the other sector. There may be positive as well as negative externalities. A positive (negative) externality may exist if a higher (lower) wage in one sector implies a higher level of employment in the other sector. Both cases may occur in our model. Secondly, wages in the two sectors are set by the federation of unions. We show that in this case higher (lower) wages result than in the first case if a positive (negative) externality exists.Preliminary versions of this paper were presented at seminars at the University of Oldenburg and the University of Groningen and the Fourth Annual Congress of the European Economic Association, Augsburg, September 2–4, 1989. The authors would like to thank W.H. Buiter, H. van Ees, J. Hartog, Th. v.d. Klundert, S.K. Kuipers, Chr. Mulder and T. van Veen for their comments on an earlier version of this paper.     

Tax Policies and Informal Employment: The Asian Experience

This paper develops and estimates a model linking tax policies to the size of the informal sector. Our results suggest that informal employment responds to the strength of enforcement and, to a lesser extent, to tax rates. Looking across sectors, we find service sector informal employment responds to both changes in tax rates and enforcement, while manufacturing sector informal employment responds only to enforcement. Quantitatively, changes in enforcement affect the manufacturing informal sector more than the service sector. These results are robust to various measures of informal employment and hold for other countries outside of Asia as well. Since informal employment (and hence output) is related to a country's GDP, these results suggest that policy makers should consider the effect of their policies on the size of the informal sector.
JEL classification : O 17; O 53; H 26     

领导成员交换对酒店员工的服务创新行为的影响——以组织信任为中介变量

创新是引领发展的第一动力,员工的创新行为是企业持续发展和提升竞争力的关键所在。以社会交换理论为基础,基于286份酒店员工问卷构建结构方程模型,实证探究领导成员交换对酒店员工服务创新行为的影响及其作用机制。结果表明：领导成员交换和组织信任对酒店员工的服务创新行为存在显著正向影响;组织信任在领导成员交换和员工服务创新行为之间起到中介作用。该研究能够丰富上下级关系和员工服务创新行为的相关研究成果,对于改进酒店行业的管理实践也具有一定的现实意义。     

对我国饭店实施定制化服务的探析

本文运用赫兹伯格双因素理论的管理思想,根据我国饭店的实际处境,分别从理论和实际两方面论述我国饭店从标准化服务转化为定制化服务的必要性和可行性;着重阐述了这些饭店在实施定制化服务过程中应具备的基本条件和需注意的基本问题。