Understanding Indian Online Clothing Shopper Loyalty and Disloyalty: The Impact of E-Lifestyles and Website Quality

Understanding loyalty and disloyalty in conjunction can ensure comprehensive understanding of loyalty which is important for sustained profitability of online retailers. This study examines the simultaneous impact of consumer-related (e-lifestyles) and technology-related (website quality) dimensions on loyalty and disloyalty of Indian online clothing shoppers. Two survey-based samples of data were collected from 217 (Sample 1) and 644 (Sample 2) experienced online shoppers. Exploratory factor analysis and confirmatory factor analysis techniques were used to validate e-lifestyle (three dimensions) and website quality dimensions (four dimensions). Sample 2 was divided into loyal and disloyal groups (based on loyalty scores) which were subject to logistic regression. While both e-lifestyle and website quality dimensions are significant in discriminating between the loyal and disloyal groups, the effect of website quality dimensions is more pronounced with website visual-engagement having the highest positive impact on loyalty. The study draws on conclusions for marketers and suggestions for future research.     

If Time Is Money Is It a Common Currency? Time in Anglo,Asian, and Latin Cultures

ABSTRACT

Social time affects the timing and frequency of purchases, the hours consumers patronize businesses, and how long consumers expect products to last. Understanding how culturally based social time attitudes differ will help marketers tailor their offerings and messages to consumers whose concepts of time differ. This exploratory study combined related streams of time literature to examine constructs of social time differences across cultures. Drawing upon a sample of 1377 respondents from six countries representing three cultural groups (Anglo, Latin, and Asian), the study explores the similarity and differences of cultural social time differences among these three groups.     

酶联免疫法与液相色谱-串联质谱法测定水产中氯霉素残留

运用酶联免疫法和液相色谱-串联质谱法测定水产中的氯霉素残留。结果显示,ELISA法最低检测限为0.0125μg/kg,鱼、虾、贝类样本的添加回收率为80.4%-101.3%,变异系数为5.7%-11.5%;LC-MS/MS法最低检测限为0.1μg/kg,样本添加回收率为82.7%-98.2%,变异系数为6.2%-9.7%。用酶联免疫法对实际样品进行检测,筛选出5个阳性样本,经液相色谱-串联质谱法确证亦为阳性,且测定结果一致。研究表明,酶联免疫法快速、灵敏、可靠,为水产品中氯霉素的残留检测提供了快速筛选方法,而液相色谱-串联质谱法准确度高,适用于阳性样本的确证和精确定量。     

工厂净化水中卤代烃的分析

采用一个配有HP624弹性石英毛细管柱及顶空自动进样器的气相色谱仪分析检测水中的卤代烃。样品组分通过顶空自动进样器定量进样进入HP624色谱柱分离。对分析用的色谱柱进行优选,确定了自动进样器的操作条件。通过建立卤代烃的工作曲线计算水样中的卤代烃的浓度。     

Analysis of competency differences among frontline employees from various service typologies: integrating the perspectives of the organisation and customers

This article classifies service into six typologies based on perceived risks and degree of customisation. From the literature, appropriate industries are selected for carrying out two studies. In the first study, interviews and observations were used to collect organisational perspective data needed for sorting out competency differences between frontline employees belonging to various service typologies. The second study, done from the perspectives of customers, adopts the use of questionnaires derived from Study 1. Of the 2060 questionnaires retrieved, 1120 valid questionnaires were obtained. Data were subjected to data triangulation, followed by a discussion and the proposal of managerial implications.     

自动顶空进样—气相色谱法测定柠檬酸中溶剂残留

[目的]建立自动顶空进样—气相色谱法测定柠檬酸中5种溶剂残留的分析方法。[方法]样品用水溶解,自动顶空进样,氢火焰检测器（FID）检测,外标法定量。[结果]平均回收率为85%~101%,相对标准偏差（RSD）为1.7%~4.2%,二氯甲烷、氯仿、苯、三氯乙烯、二氧六环检出限（LOD）分别为2、1、0.05、1、8mg/kg。[结论]该方法简便、快速、灵敏、准确,适合柠檬酸中5种溶剂残留定性和定量测定。     

猪肉中克伦特罗、沙丁胺醇、土霉素、四环素残留量的HPLC同时测定方法研究

[目的]建立高效液相色谱法(HPLC)同时测定猪肉样品中克伦特罗、沙丁胺醇、土霉素、四环素残留量的检测方法.[方法]样品用0.01 mol/L EDTA-2Na、0.3%磷酸溶液、高氯酸(1:1)混合溶液提取,上清液过C18固相萃取柱净化,采用高效液相色谱分离,二极管阵列检测器(DAD)检测,外标法定量.[结果]克伦特罗、沙丁胺醇在0.04～10μg/mL范围内线性关系良好.相关系数为0.99992～0.99993.在0.001～0.05mg/kg添加浓度范围内,平均回收率在70.3%～94.3%之间,相对标准偏差为1.52%～5.85%,土零素、四环素在0.5～10μg/mL范围内线性关系良好,相关系数为0.99993～0.99997.在0.02～0.5mg/kg添加浓度范围内,平均回收率在64.1%～94.2%之间,相对标准偏差为1.23%～4.53%.[结论]本法简便、快速、定量准确、精密度商.适用于猪肉样品中克伦特罗,沙丁胺醇、土霉素、四环素残留量的同时检测.     

Effects of signed versus unsigned internally administered questionnaires for managers

An assessment was made of the effects of signed and unsigned questionnaires on return rates and response patterns to sensitive and nonsensitive items when respondent confidentiality was not promised. The subjects were 126 grocery store managers who responded to a job attitude questionnaire internally administered by their firm's personnel office. Response patterns were found to be influenced by signing questionnaires. There were no differences in response rates between groups.     

Approaches to learning at work and workplace climate

Three studies are reported concerning employees' approaches to learning at work and their perceptions of the workplace environment. Based on prior research with university students, two questionnaires were devised, the Approaches to Work Questionnaire (AWQ) and the Workplace Climate Questionnaire (WCQ). In Studies 1 and 2, these questionnaires were administered to two different samples of employees, and the factor structure of the questionnaires was explored. In Study 3, the two data sets were combined, and a random half of it was used to develop reduced sets of items that addressed selected factors for each of the questionnaires. The other half of the data was used to test the scales developed. For the AWQ, three factors are proposed: deep, surface‐rational, and surface‐disorganised. The first of these is consistent with the student learning literature, but the other two represent a division of a unitary surface factor. The three components of the WCQ are good supervision, choice‐independence, and workload. Correlations between scales indicated that the deep approach is positively associated with good supervision and choice‐independence, whereas the surface‐disorganised approach is negatively associated with these two constructs and positively associated with workload. Surface‐rational is negatively, though less strongly associated with choice‐independence. Suggestions are presented for use of these instruments in future research and practice.     

我国企业组织社会化现状的实证研究

本文从员工社会化的视角出发,考察在我国文化背景下,企业组织的社会化战术行为。样本为382名进入企业组织的一年半以内的新员工,结果验证,企业会因为所处地域、所处行业、其性质不同而采取不同的组织社会化战术,同时企业还会根据新员工工作经验不同和进入企业的工作时间采用不同的组织社会化战术。     

The impact of market orientation on patient loyalty: the mediation of relationship quality

In health services, how to establish good relationships with patients and enhance patient loyalty has been crucial for service managers. We explore the impact that patients’ perceptions of market orientation direct effect on patient loyalty to a hospital as well as indirect effect via the mediation of relationship quality. Self-administered questionnaires were employed to collect data from outpatients. 450 questionnaires were valid. Results showed that market orientation had a direct positive impact on patient loyalty to the hospital and an indirect positive impact via the mediation of relationship quality and patient loyalty to a physician.     

CONSUMER PREFERENCES REGARDING COOKING METHODS AND TIMES FOR BEEF LOIN STEAKS IN CENTRAL ALBERTA

A total of 383 questionnaires were distributed to determine the cooking methods and times employed in central Alberta households for the preparation of beef loin steaks and to evaluate the influence of age of adult members in households on the cooking methods and times employed. Responses from 353 of these questionnaires indicated that a wide variety of cooking methods and times were normally employed for the preparation of beef loin steaks and that cooking methods and times employed varied with the age of adult household members. However, for laboratory taste panel acceptability tests to most closely simulate consumer evaluations by the majority of central Alberta households, beef loin steaks should be either broiled or pan-fried for approximately 15 min.     

Response Rate and Response Quality of Internet-Based Surveys: An Experimental Study

This study examines the effect of the timing of follow-ups, different incentives, length, and presentation of the questionnaire on the response rate and response quality in an online experimental setting. The results show that short questionnaires have a higher response rate, although long questionnaires still generate a surprisingly high response. Furthermore, vouchers seem to be the most effective incentive in long questionnaires, while lotteries are more efficient in short surveys. A follow-up study revealed that lotteries with small prizes, but a higher chance of winning are most effective in increasing the response rate. Enhancing questionnaires with visual elements, such as product images, lead to a higher response quality and generate interesting interaction effects with the length of the questionnaire and the incentives used. Finally, the timing of the follow-up has no significant influence on the response rate.     

进口含贵金属物料的表征和属性鉴别

采用X射线荧光光谱仪、X射线衍射光谱仪及标准方法等分析技术手段,对进口4种含贵金属物料样品进行表征,结果为:样品1外观为潮湿的黑色粉末,夹杂有金属光泽的小颗粒,主要由SiO₂(石英)和CaCO₃(方解石)组成,Au量为21.0 g/t,Ag量为160.0 g/t;样品2外观为灰色圆柱状颗粒,夹杂少量白色圆球状颗粒,主要由Al₂O₃和Ag组成;样品3外观为土黄色粉末夹杂大小不等结团状,水分含量为24.6%;样品4外观为灰色圆球状颗粒,主要由Al₂O₃组成。将样品的外观、组成等特征,与报验提供的样品来源、含贵金属物料、含贵金属产品及相关文献等进行比对,依据《中华人民共和国固体废物污染环境防治法》与《固体废物鉴别标准通则》GB 34330-2017判定:样品1来源为石英脉型金矿或尾矿经富集的含金矿物,其金含量达到金精矿品位要求,不属于固体废物;样品2为含银废催化剂经高温处理的产物,样品3为湿法冶炼提取锌或其他有价金属后的浸出渣,样品4为含钯废催化剂经高温处理的产物,样品2、样品3和样品4属于目前我国禁止进口的固体废物。     

综合模块化航空电子的液冷设计

介绍了液体冷却技术在综合模块化航空电子设备上的应用,重点放在液体冷却技术 在工程实现上所需要的典型模型、冷板流道选择、液流通道的设计与相关计算等相关内容上 。 样件测试的结果表明了这一技术的工程化应用对机架设备散热带来的优点。     

Postcard reminders versus replacement questionnaires and mail survey response rates from a professional population

Nonresponse is a major problem in the use of mail questionnaires. The great number of variables that can influence response rates has resulted in an extensive literature on the subject, but a literature that is restricted to few examples of replication. Moreover, many of the studies reported in the literature were not conducted under controlled conditions. This article presents the results of a study using a single-factor experimental design to test the efficacy of two different follow-up forms in improving response rates. The results indicate that replacement questionnaires are to be preferred over postcard reminders when using a one-time follow-up in surveying a professional population.     

光纤通信系统中扰码,解码器的设计与实现

本文主要介绍了用移位寄存器设计一个自同步扰码，解码器及用在系统可编程逻辑器件的实现，最后给出了测试结果。     

Computer interactive interviewing in survey research

Software packages for microcomputer interactive questionnaires are becoming readily available to researchers in marketing, psychology, sociology, political science, etc. Preliminary findings suggest that the advantages of computerizing survey questionnaires generally outweigh the disadvantages. In addition, computer interactive questionnaires provide a practical means for conducting programmatic research, which includes the gamut from controls for order effects to investigations of basic psychological and social behaviors. Future studies should investigate in greater depth and with appropriate controls the strengths, limitations and comparability of the new approaches vis-à-vis traditional techniques. In these studies the contribution of various branches of psychology can be substantial.     

Putting forth marketing competencies strength with collaborating partners in the hotel industry

The research objectives of the study investigated how the service advantage, competencies of sales and marketing influenced marketing team performance via joint decision making. Research questionnaires were mailed to the director of the sales and marketing departments, and the participants were surveyed during a 4-month period, of the 650 questionnaires sent, 169 responses were received. Collaborating with partners will increase the relationship boundaries, joint decision making is an important mediating factor among competencies and performance, and the director of sales and marketing has the responsibility to develop consistent processes; furthermore, a hotel needs to be innovative to be the leading performer, competency is essential for making strategic decisions such as mutual cost management and efficiency improvement problems in the collaborating relationship; the director of sales and marketing must keep abreast of the hotel’s production and technological developments.     

Consumer socialization of preschoolers and kindergartners as related to clothing consumption

This study investigated the clothing selections for purchase of preschool and kindergarten-aged children in a midsized southern city. The theory of consumer socialization provided framework for the study. Seven hundred questionnaires were distributed to parents/ guardians of 3-, 4-, 5-, and 6-year-old children at public and private schools and preschools. A total of 314 usable questionnaires were completed by mothers, yielding a 45% response rate. T tests, ANOVA, and frequencies were used to analyze data. The effects of demographic variables were investigated in relation to three consumer socialization constructs. Findings indicated that consumer socialization of children begins at an early age and is related to selected demographic characteristics. Results of this study are important for those involved in the children's wear business, as well as for clothing and retailing educators. © 1993 John Wiley & Sons, Inc.