Human resource strategy: a process for managing the contribution of HRM to organizational performance

This paper describes human resource strategy as a management process, as part of emergent strategy formation. A framework is proposed to describe the different levels of analysis, societal, organisational and individual, which managers seek to integrate so that the meanings organisation members bring to their work are managed. The consequences of taking this approach as opposed to the rational view of HR strategy are outlined and the benefits of a processual, interpretationist perspective to the study of strategy for example by studying symbols and the processes of meaning construction are discussed.     

The impact of service design and process management on clinical quality: An exploration of synergetic effects

While service design and process management have received research attention in the past, there is limited empirical work examining both factors in the hospital setting. Through operationalizing focus as a service design approach and quality improvement (QI) initiatives as process management efforts, we hypothesize that focus and QI initiatives affect clinical quality both individually and collectively. Utilizing heart attack procedures as the study context, we examine a set of hypotheses based on a panel dataset consisted of 201 hospitals from 2005 to 2011 in the state of Florida. After accounting for potential lag effects and endogeneity biases, we find empirical support to the proposed hypotheses.     

Organizational governance and the grievance process: In need of a new model for resolving workplace issues

This article begins by providing insights from the research literature on the union and nonunion grievance processes in the United States. We then take a look at the status of “voice” in the American workplace and identify both inherent and practical implementation problems in providing employee “voice” regarding workplace rules. Finally, we lay out the elements of a viable system that would best meet the criteria for procedural and substantive due process in the employment relationship.     

A process model of a logistics system as a basis for optimisation programme implementation

The purpose of this paper is to investigate the role of the process approach in optimisation programme implementation. It is proposed that application of a process model of a company provides overcoming of functional boundaries and, consequently, overcoming of sub-optimisation of logistics system performance. The process model of an internal logistics system of a wholesale trading company, based on the Supply Chain Operations Reference (SCOR) model, has been developed. Relations between business functions, processes and performance indicators (metrics) have been analysed. The optimisation model has been developed, and comparative analysis of possible results of optimisation of processes and functions has been conducted. Results demonstrate that optimisation of functions results in a sub-optimal solution, caused by functional boundaries, whereas optimisation of processes results in an optimal one. Research provides the rationale for process approach implementation in order to make optimal decisions regarding the logistics activities and the technique of practical implementation of an optimisation programme.     

The development and application of a process model for R&D project management in a high tech firm: A field study

In R&;D organizations of high tech firms, multiple R&;D projects are executed concurrently and timeliness of project completion - i.e., developing the right products at the right times - is a matter of serious concern. Given that the priority of R&;D projects and the interdependencies between the projects in a high tech firm change dynamically, high tech R&;D project management is a complex and challenging endeavor. To improve the understanding and management of high tech R&;D projects, this paper reports the findings of a field study where we, first, develop and empirically estimate a model that relates project priority over time with the generative mechanisms of market pull and technical challenge associated with R&;D projects. Next, we develop and demonstrate the application of a process model within which the time-varying project priority model is embedded. The process model makes it possible to allocate fixed resources among competing projects with time-varying interdependencies, thereby improving the timeliness of project completion. This research was conducted in collaboration with a major U.S. high tech firm. The corporate R&;D center of the firm served as the research setting for the field study. We present an application of the process model to delineate the evolution of the R&;D organization with the merger of its (technology driven) parent firm with another (market driven) high tech manufacturing firm. The application of the process model generates theoretical insights that are used to develop testable propositions. Implications of the study findings and directions for future research are discussed.     

Healthcare information systems: data mining methods in the creation of a clinical recommender system

Recommender systems have been extensively studied to present items, such as movies, music and books that are likely of interest to the user. Researchers have indicated that integrated medical information systems are becoming an essential part of the modern healthcare systems. Such systems have evolved to an integrated enterprise-wide system. In particular, such systems are considered as a type of enterprise information systems or ERP system addressing healthcare industry sector needs. As part of efforts, nursing care plan recommender systems can provide clinical decision support, nursing education, clinical quality control, and serve as a complement to existing practice guidelines. We propose to use correlations among nursing diagnoses, outcomes and interventions to create a recommender system for constructing nursing care plans. In the current study, we used nursing diagnosis data to develop the methodology. Our system utilises a prefix-tree structure common in itemset mining to construct a ranked list of suggested care plan items based on previously-entered items. Unlike common commercial systems, our system makes sequential recommendations based on user interaction, modifying a ranked list of suggested items at each step in care plan construction. We rank items based on traditional association-rule measures such as support and confidence, as well as a novel measure that anticipates which selections might improve the quality of future rankings. Since the multi-step nature of our recommendations presents problems for traditional evaluation measures, we also present a new evaluation method based on average ranking position and use it to test the effectiveness of different recommendation strategies.     

Performance analysis of a focused hospital unit: The case of an integrated trauma center

The concept of focus [Skinner, W., 1974. The focused factory. Harvard Business Review 52 (3), 113–121], notably operationalized in manufacturing entities like cells and focused factories, has also been adopted by the health care industry. Examples include patient-focused care systems and product/service lines. Despite its longevity, there is a paucity of studies analyzing the focus concept and its link to performance, especially in health care. This research is aimed at enhancing our understanding of how a focus-based approach to organization redesign in health care affects processes and practices, and what operational, clinical, and financial outcomes result from such a change. The research setting is a single case site within a large medical center for which costs for trauma care used to exceed income. Using a structured framework, we document the design and operation of this physically and organizationally integrated Level I trauma care center and compare it to its preceding operation. Its pre- and post-conversion performance is analyzed using symmetric event windows covering three-year periods before and after the focused hospital unit (FHU) was established. Under a sizable increase in workload, we find no change in mortality, moderate improvement in length of stay, and a large improvement in net operating margins. Surprisingly, the latter stem not from reductions in cost but in sharply increased hospital reimbursements. Previous studies of hospital restructuring involving focused patient populations have not conclusively supported a positive link between focus and outcomes. However, this investigation of a specific FHU suggests, conceptually as well as quantitatively, that focus can be an attractive element in health care system design.     

Second wind for exploitation: Pursuing high degrees of product and process innovativeness in mature industries

This paper investigates to what extent and how an exploitation-oriented innovation logic can enable innovations characterised by a high degree of newness. The paper is based on an embedded case study of 11 innovation initiatives by the Swedish pulp and paper companies and uses a multi-dimensional framework that takes into account both product and process innovation dimensions as well as multiple stages in the value chain. The results show that the studied initiatives are characterised by new to the companies or new to the industry products and processes in the primary or final steps in the value chain (or both). It is also shown that such high degrees of novelty can be the result of an exploitation innovation logic, where novelty is enabled and facilitated by unchanged or slightly modified products and processes in other parts of the value chain. It can therefore be concluded that exploitation strategies can contribute to more than incremental innovation outcomes and, consequently, that mature industries hold considerably higher innovation potential than the previous literature assumes.     

The cost of strikes in the Spanish mining sector: modelling an undesirable input with a distance function

In some contexts, firms have to deal with certain elements or factors that affect the production outcome but which are non-market in nature and therefore do not have a price. In this paper we propose a new use of a production economics tool, the input distance function, to empirically measure the effects of these factors. Although we suggest a general use of this methodology, it has been developed in the context of measuring the effects of labor disputes in a particular declining industry, that of Spanish coal mining. We have estimated an equation system comprising an input distance function and cost share equations to calculate the cost generated by strikes.

Green consumer behaviour: an experimental analysis of willingness to pay for remanufactured products

Products' end‐of‐life management has recently become a critical business issue. One of the possible end‐of‐life strategies is remanufacturing, which can provide competitive advantages through material and energy savings. Beyond industrial organization challenges, there is a question about the interest of developing a green marketing strategy for remanufactured products. Indeed, remanufactured products can be considered as green products since their industrial process has environmental benefits. Our paper asks whether consumers are willing to pay for remanufactured products, especially when they are informed that these products are ‘green’. We use experimental auctions to elicit consumers' WTP for specific characteristics of remanufactured products. Our study indicates that consumers tend to value the remanufactured product less than the conventional one unless they are informed about their respective environmental impacts. We find no evidence that consumers are willing to pay a premium for the green (i.e. remanufactured) product. However, providing environmental information to consumers has an effect on their WTP for the conventional product: they generally decrease significantly their WTP for the conventional (and thus most polluting) product. Copyright © 2010 John Wiley & Sons, Ltd and ERP Environment.     

构建社会主义和谐社会的障碍及化解路径——基于公共财政视角的分析

构建社会主义和谐社会是马克思主义理论在中国特色社会主义建设中的重大发展,和谐社会与科学发展观和小康社会之间一脉相承,相互影响。在当前构建和谐社会面临众多障碍的现实背景下,实现科学发展和全面建设小康社会应该彻底转变政府执政理念,通过公共财政体系的不断完善促进和谐社会的实现。     

Outsourcing and strategic alliances for product development: a case of Banta Digital Group

Banta Digital Group (BDG) is a pre media company needing to fill a void in the market it serves. This need could be met by an application that consisted of software and database development. A problem arose due to two conditions. First, the company was late getting to the market with this product. Second, the company did not have dedicated resources to work on this project. BDG needed to adopt a solution that comprised of outsourcing and strategic alliances to fill this market need. The study reports how the company selected and managed strategic alliances through the creation of a virtual team. It also reviews details of the new business operating system instituted to foster an environment for further product and process innovation. Finally, the proposed approach used in this unique type of product development is described, which is also applicable in many business situations.     

养老建筑室内建筑环境的构建——以某市社会养老服务中心为例

养老地产在我国是一项新兴产业,作为该类建筑中的一个重要组成部分——供暖、通风与空气调节工程,其设计合理与否,对于居住环境和老年人身体健康的影响至关重要。设计人员为了力求打造一个更为适合老年人居住的建筑环境,结合具体工程,做了较为细致的探讨。文章对工程设计方案,包括采暖、空调方式,室内空气质量的控制,气流组织,工程材料选择,振动噪声控制,共五大方面,逐一作了介绍。     

Use of a Markov decision process model for treatment selection in an asymptomatic disease with consideration of risk sensitivity

Some potentially dangerous diseases are completely asymptomatic. Their diagnosis as incidental findings of ever-more-sensitive medical imaging can leave patients and physicians in something of a quandary. The patient feels well, and potential interventions to stave off long-term deterioration or death bring with them immediate risks. We discuss the use of a Markov Decision Process (MDP) model (rather than Monte Carlo simulation of a Markov Model) to create a tool for analyzing individual treatment decisions for asymptomatic chronic diseases where a patient’s condition cannot improve. We formulate a finite-horizon MDP model to determine optimal treatment plans and discuss three distinct optimality criteria: (a) maximizing expected quality-adjusted-life years with and without discounting, (b) maximizing the expected number of life years in good health, and (c) maximizing the expected utility for number of years in good health. In (c) we assume exponential utility and consider different risk aversion factors reported in the medical literature. We illustrate the model’s use by considering asymptomatic intracranial aneurysm. Our model builds on a simulation model [19] created to examine treatment recommendations based on cost-effectiveness. We demonstrate that incorporating risk aversion leads to “no treatment” recommendations for some types of aneurysm. Furthermore, the use of alternate patient-selected criteria leads to recommendations that vary from [19] in several scenarios. We also discuss the use of the software as a decision support tool to help make individualized treatment recommendations and demonstrate that the computational performance of the algorithm makes its use feasible during a short office visit.     

Simulation of truck arrival process at a seaport: evaluating truck-sharing benefits for empty trips reduction

Empty running of container trucks increases empty miles. With the aim of a reduction in the number of empty-truck trips, this study simulates the truck-sharing idea in a port and also evaluates the positive effects of the changes made. This study develops simulation models for the current process (the current truck arrival process in a seaport) and the proposed process (the idea of truck-sharing). The data for this study are provided by a local port. Simulation results are validated by using real-life data from the port. The simulation results confirm that the truck-sharing idea boosts port transport capacity, and that it can handle the increasing future truck volume effectively. The truck-sharing idea can also account for reduced emissions released from trucks in the port surroundings. The results of the simulation will be useful in persuading port authorities to evaluate truck-sharing initiatives. This study will assist port managers with replies to questions, such as ‘What impact will truck-sharing have on transport capacity expansion?’     

On the conceptualization and measurement of dynamic capabilities for sustainability: Building theory through a systematic literature review

We performed a systematic literature review to explore and understand how the 23-year long debate about dynamic capabilities has addressed sustainability issues. Based on this, we propose a unifying framework that distinguishes different facets of dynamic capabilities for sustainability (DCsS) based on the different types of performance they are more suitable to predict. The theoretical contribution is twofold. First, we add to the literature by highlighting the dependence of different forms of DCsS on different levels of the centrality of sustainability outcomes in corporate strategies. Second, we shed light on the operationalizations of DCsS by providing guidance on the adoption of pertinent constructs and measurement models. The review concludes with a discussion of the managerial implications of the proposed conceptual framework to help decision makers better understand, which strategic moves to make to achieve their intended sustainability goals.     

如何有效利用建筑技术经济指标进行施工图设计优化——以某商务办公楼为例

随着城市化建设的不断发展,建设节奏也随之加快,项目建设的周期较之过去也正不断地被压缩。这种现状使得设计者在施工图设计时,对施工图设计的周密性降低,往往对建设成本和施工难易度等方面的考虑不足。这样设计的优化的过程就显得更为重要了,笔者通过多年的实践,以实际的项目为例,从利用建筑经济技术指标的角度探讨施工图设计的优化。     

Application of an Analytic Hierarchy Process (AHP) in the GIS interface for suitable fire site selection: A case study from Kathmandu Metropolitan City,Nepal

Kathmandu Metropolitan City, the capital city of Nepal, is prone to different types of disasters. Fire disaster is one of the most recurring in the city. Due to haphazard urbanization, poor fire services, few and old fire engines, insufficient skilled human resources combined with narrow road lanes, clustered households increase the fire vulnerability in Kathmandu Metropolitan City. This paper documents the fire station suitability zonation mapping in Kathmandu Metropolitan City using Group Decision Making Process (GDMP) in the GIS interface. Four different selection criteria factors such as distance from roads, land cover, distance from rivers and population density are considered for analysis and the Analytic Hierarchy Process (AHP) is used for Group Decision Making Process (GDMP). The results reveal that only 13.46% of the study area is highly suitable for fire station location. Hence, the fire station suitability zonation map is trustworthy and can be used for the construction of new fire stations in Kathmandu Metropolitan City.     

Financial Social Accounting Matrix: a useful tool for understanding the macro-financial linkages of an economy

This article extends the traditional methodology of social accounting by building a Financial Social Accounting Matrix (FSAM) and a corresponding Satellite Asset–Liability Matrix for Spain. In so doing, the difficulties that typically arise in consolidating data from the National Bureau of Statistics (INE) and the Bank of Spain (BdE) were overcome. This is the first FSAM for the Spanish economy and might provide new tools to deepen the analysis of the financial sector and of the determinants of financial vulnerability associated with interactions with other sectors of the economy. As a novel contribution to the literature, this paper incorporated a structural path analysis grounded in the FSAM multiplier to identify the principal paths through which financial shocks are transmitted.     

Mind the context gap: a critical review of engagement within the public sector and an agenda for future research

Abstract

In this review paper, we critically examine the evidence base relating to engagement within the public sector given a wide range of public services have faced acute human resource challenges over recent years. Our review of 188 empirical studies reveals that much of the evidence focuses attention on individual and job level factors, such that specific public sector contextual contingencies have rarely been considered. Through identifying significant ‘context gaps’, we present a future research agenda addressing the following key areas: i) clarifying the relationship between engagement and public service motivation, ii) further contextualizing general engagement models, iii) exploring cultural, socio-political, and institutional factors in more depth, iv) encouraging a more critical perspective on engagement, v) understanding the variation in the experience of engagement across different public services/delivery models, and vi) connecting more strongly with practical concerns and initiatives within public organizations. In presenting this agenda, we highlight how engagement and HRM scholars can more strongly embed their research within a sectoral context.