Market Orientation and Organizational Performance in the Nonprofit Context: Exploring Both Concepts and the Relationship Between Them

ABSTRACT

The purpose of this paper is to explore the relationship between the concepts market orientation and organizational performance for nonprofit organizations. To understand the nature of this link in the nonprofit context, the authors will discuss and elaborate on the applicability of both concepts to nonprofits. They will develop multidimensional notions of “societal orientation” and “nonprofit organizational performance,” which fit the specific operating environment of nonprofit organizations engaged in the provision of health and social services. The authors also propose a conceptual framework that relates both notions and present the main underlying propositions. They conclude by suggesting items to empirically measure both constructs and venues for future research.     

Personal legitimising: A perspective of marketing management

This paper explains the basic social process of “personal legitimising” and illustrates its influence on marketing activity. Personal legitimising is the process by which individuals manipulate situations to suit their own agenda. The link between personal legitimising and an organisation's marketing activity was discovered using a grounded theory research strategy within a UK management consulting firm.

Personal legitimising has two groupings of behaviour, namely “obstructing existing marketing activity” and “driving new marketing activity”. Within the former are the categories of “stigmatising”, “pseudo endorsing” and “smokescreening”. The latter incorporates the categories of “latching on”, “self indulging” and “bragging”.

The paper has three parts. The first explains the basic social process of personal legitimising. The second shows how grounded theory methodology was used in this context. The third develops the possible contribution of personal legitimising to the understanding of marketing.     

Measuring market orientation: A multi‐factor,multi‐item approach

The marketing literature reflects remarkable inconsistency in defining two of its most frequently used terms, “the marketing concept” and “market orientation”. Through a critical review of the marketing literature and an empirical analysis of data collected from 248 Canadian firms, the authors established a four‐component measure of “market orientation”. The resulting multi‐factor, multi‐item instrument provides a foundation for future studies.     

Race-Ethnic Variations in the Importance of Service Quality Issues in Neighborhood Consumer Banking

ABSTRACT

This paper makes a beginning in the comparison of real ads on source credibility in the context of the marketing of “fitness” related goods and services. While the results establish the greater credibility of celebrity endorsed ads vis à vis non-celebrity endorsed ads in the context of the test product, the authors nevertheless empirically substantiate that certain ad characteristics may have potential for use as screening items to aid in effecting choice between a celebrity and a non-celebrity endorser in other product/service contexts. Additional exploratory analyses and results are reported.     

Towards a paradigm shift in marketing? An examination of current marketing practices

In recent years, the traditional Transaction approach to marketing has been challenged to the point where a number of authors have suggested that a “paradigm shift” is occurring. The “newparadigm” is commonly referred to as Relationship Marketing, and has been used to reflect a number of different types of relational marketing activity, including Database, Interaction and Network marketing. This paper investigates current marketing practice to clarify the relevance of these alternative approaches using four case studies and a survey of 134 firms. The results do not support the notion of a complete “paradigm shift”. Rather, the findings show that for many firms, transactional marketing is relevant and practised concurrently with various types of relational marketing. It is concluded that while relational marketing issues are currently receiving attention from academics and practitioners alike, the role of transactional marketing should not be ignored or underestimated.     

Developing Country Perspectives on Country-of-Origin Effects: The Case of the Proudly South African Campaign

ABSTRACT

Research on the effect of product country of origin (COO) also referred to as “made in campaigns” or “buy national campaigns” has attracted considerable attention from international marketing theorists for the past 40 years. This paper examines how the Proudly South African (PSA) initiative in the context of the global debate on the relevance of the concept of country of origin/buy national campaign/made in campaigns has been developed. Reference is made to other international campaigns such as Made in USA and Buy New Zealand and to the importance of the concept as a cue in the purchase decision-making process of consumers.     

Conference report: Second conference on political marketing: Judge institute of management studies,university of Cambridge 27–29 March 1996

Sales promotion activity continues to grow in terms of the number, scale and variety of promotional techniques being used by companies in their marketing communication campaigns. Research among marketing academics has yet to catch up with this reality and sales promotion continues to suffer from relative neglect compared to advertising;from a tendency for all promotional tools to be tarred with a rational economic brush; and from being labelled as a set of “tactical” took that lack the strategic brand‐building possibilities offered by advertising. This article builds upon earlier research examining the communication potential of competitions, to test empirically whether the potential marketing communications benefits claimed for competitions are actually recognised and pursued by marketing practitioners.     

The New World of Advertising. Compiled by the editors of Advertising Age. Chicago: Crain Books, 1975

Abstract

This study empirically tested the assumption that the more creative alternatives generated, the better the chance of developing the most effective campaign creative strategy. A panel of four professional creative people from a branch of a “top-twenty” advertising agency judged positioning statements generated by four groups of advertising students. Various analyses of the data tended to confirm the assumption.     

A Reply to the Commentaries on “Business Marketing: A Twenty Year Review”

ABSTRACT

In this article the authors respond to the commentaries by Professors Spekman, Wilson, and Woodside on their article, “Business Marketing: A Twenty Year Review” and share their thoughts on the future of business marketing. In responding to the commentaries, the authors concede that while their review has started the dialogue, much remains to be done. They conclude with a call for the establishment of a broad-based research task force to develop a research agenda and to coordinate research efforts that systematically address the key problems facing business marketing and research practices in business marketing.     

Marketing capability—A key success factor in small business?

This article focuses on the marketing problems of small manufacturing companies. The principal thesis is that marketing is generally perceived from too narrow a perspective. A more comprehensive and yet detailed view of marketing should benefit small business management. The authors develop a marketing capability framework which can be used as a qualitative tool for examining the “state‐of‐the‐art” of marketing in small manufacturing companies. This marketing capability framework is employed in examining the performance of 36 Finnish and Swedish companies using case study analysis.     

Consumers’ Behaviors and Attitudes toward Doggy Bags: Identifying Barriers and Benefits to Promoting Behavior Change

ABSTRACT

This study identifies barriers and benefits of consumers’ current doggy bag behaviors and provides the information required to run an effective community-based social marketing campaign encouraging consumers to take their uneaten restaurant and café food home. This is done by applying a two-stage methodology, including quantitatively analyzing existing survey data and qualitatively investigating focus group discussion. Multiple barriers to widespread doggy bag participation were common and varied for different individuals and included both convenience and social stigma-related factors. The rational appeal of “saving money” was found to be the most effective motivator for encouraging doggy bag usage, especially for women, young people, students/unemployed, and low-income earners. Social marketing strategies and behavior change tools can be developed to remove the barriers and enhance the benefits of using doggy bags, such as developing positive social norms around using doggy bags and highlighting the financial incentive of using them. This research contributes to a limited but growing literature on out-of-home food waste and provides practicable insights for both public policy and for the food service sector for future initiatives aiming to reduce food waste.     

When more likes is not better: the consequences of high and low likes-to-followers ratios for perceived account credibility and social media marketing effectiveness

Previous research on social media marketing assumes that the more followers or “likes” an individual or company has on social media, the better. The current research is the first that challenges this assumption by showing that people make inferences about the credibility of social media accounts based on the number of likes a post receives relative to the size of its likely audience. The findings indicate that high as well as low likes-to-followers ratios negatively influence the perceived credibility of the account and, as such, dampen social media marketing effectiveness. The addition of hashtags is identified as a way to guard against the negative impact of high likes-to-followers ratios. Managers, (aspiring) influencers, and people in general involved in (personal) branding on social media can use the present findings to maximize the effectiveness of their social media marketing strategy.

     

A Field Experiment Comparing the Effectiveness of “Ambush” and Cause Related Ad Appeals for Social Marketing Causes

SUMMARY

Cause related marketing (CRM) has changed corporate philanthropy into an alleged money maker for the corporate donor. While CRM requires a financial donation, tied to a sale, an “Ambush” causal marketer can potentially reap goodwill and sales without the financial cost of donating. This study uses a field experiment ad study (n = 459) to examine the comparative effectiveness of a true CRM vs. an Ambush ad approach for social causes. It also explores whether the chosen social cause needs to be naturally associated with the cause sponsor. The results suggest that an Ambush social cause appeal can perform as well as a CRM appeal, and that the social cause need not be closely associated to the marketer to favorably influence perceptions of the audience.     

The role of the U.S. medical complex and the media in value transformation: The case of viable organ transplant

This paper examines the unintended consequences of marketing a specific technology— viable organ transplantation. A content analysis of print media is conducted to compare accounts of the world's first heart transplant (1967) with accounts of subsequent local transplants in a southwestern city. Results of this analysis suggest that “objective” coverage of transplant incidents convey changes in the construction of the self the authors associate with the interdependence of culture, technology, and marketing practice.     

The “Ethics of Social Ideas” Versus The “Ethics of Marketing Social Ideas”

Can the public make a distinction between the “ethics of social ideas” versus the “ethics of marketing social ideas”? This question was empirically assessed via a survey research design. The evidence strongly suggests that individuals cannot totally separate the social idea from the marketing technique used to promote the idea. Also it was found that some social issues are more likely to foster strong ethical concerns than others. The implications of this research are discussed.     

Customer Service

Abstract

Maintaining a high level of customer service is one of the best methods of retaining current clients and attracting new ones. Two concepts currently in favor, Total Quality Management and Continuous Quality Improvement, dominate recent thought. This paper builds on these concepts and the basic principles of marketing, to simplify the implementation process. For want of better terms, the author has adopted “LCD” (Lowest Common Denominator) and “Fail-Safe” to describe this approach. LCD encourages simplification so that the newest and least trained employee will be able to work within the system. A Fail-Safe system is designed to be “Customer Friendly” even when an error takes place.     

Brand‐building in the 1990s

This paper argues that now is the time to consider how one should seek to apply marketing principles and practice in an increasingly competitive and rapidly changing environment. In essence, the thesis is that as it becomes increasingly difficult to sustain an objective comparative advantage over one's competitors so it will become increasingly important to position organizations as “brands” in the minds of actual and potential customers.     

The CALM Method

Abstract

This paper addresses the need for an assessment/summative evaluation regarding the CALM (The Consignment Auction Li—quidation Marketing) Method of Mass Product Distribution. Originally developed and initiated in 1993, in response to the common need business organizations have for product liquidation outlets, this nontraditional form of distribution targets audiences contemplating the distribution of products, including manufacturers, wholesalers, retailers, and other entrepreneurs.

The topic of distribution is considered to be one of four primary “marketing tools” referred to as the “marketing mix.” In addition to distribution, the other three components of the marketing mix are product, price, and promotion. The mass distribution of products via consignment auction liquidation outlets may be viewed as an additional channel of distribution. However, mass consignment auction liquidation on a national basis has not been adequately assessed or evaluated. There is little published about this type of product distribution.

The effectiveness of the CALM Method utilized on a national basis and covering a 10-year time span is presented. Effectiveness was largely assessed through statistical observations of the effect of various independent variables on the dependent variable, “auction outlet profitability.” Independent variables include geographic location/region of each consignment auction outlet; population size of each consignment auction outlet's community; merchandise type; consignment term, etc. The CALM Method yields the opportunity for profitable liquidation of mass quantities of merchandise on a national basis. This assessment/summative evaluation yields the opportunity for insight regarding the method's actual effectiveness and adds to the limited amount of research found in this area of mass distribution.