彩云之南的VOLVO

彩云之南的云南是一个神秘而浪漫的地方.这里是中华民族的发祥地之一.云南山河壮丽,生态环境十分优美.有海拔6740米终年积雪的高山,有古老茂密的原始森林,有险峻深邃的峡谷,有岩溶地貌形成的石林和溶洞……再加上语言、习俗各不相同的25个少数民族,这一切都为云南渲染着神秘和浪漫的色彩.     

雷诺卡车在中国

您去过法国吗?您了解雷诺卡车吗? 雷诺卡车早已经来到了中国,并在"2003年上海国际汽车展览会"上首次参展,其参展主题是:RENAULT TRUCKS为中国建设者打造的重型工地卡车.展出的产品有:雷诺dCi 11欧3发动机、雷诺KERAX 400T 6×4牵引车、雷诺PREMIUM 400T4×2牵引车、雷诺KERAX 400 6×4混凝土搅拌车.这些产品均受到了中国卡车消费者的青睐,尤其是即将在东风公司转让生产的雷诺dCi 11欧Ⅲ发动机,引起了同行业者、媒体记者的广泛关注.     

“为客户提供一站式服务”——访北京电通传媒总经理坂井克臣

日本电通株式会社最早于1980年在北京成立办事处（中国事务所）,在此基础上,1994年5月,由日本电通株式会社和中国国际广告公司及北京市大诚广告有限公司合资成立了北京电通广告有限公司。     

Peculiarities of public sector clients in service innovations

This paper analyses knowledge-intensive business service firms and their innovation activities in the context of federal government procurement with empirical evidence from Swiss information technology firms. The paper contributes to the growing literature on knowledge-intensive business services by expanding the concept to also capture public sector clients. It focuses in particular on the ways in which having a public sector client influences a knowledge-intensive business service firm’s ability to innovate, opportunities for interactive learning with their clients, and ways in which having a public sector client allows a firm to diversify. The paper shows that having a federal agency as a client is quite different from a private sector client particularly with regard to multi-party systems on the client side, the importance of informal interactions, and the role of public reputation.     

Volvo（富豪）轿车公司中国在线

电子商务是21世纪商业发展最快的领域,参与网络市场的角逐是每个商家不可避免的选择.随着政府上网、企业上网、全民上网、政府采购以及电子商务的实施,网络经济在强烈震撼、促动着中国经济的发展.据预测,到2002年,我国的网民将达到6100万人,成为第三大互联网市场,前景不可限量.电子商务的急速发展,不仅冲击着人们的观念,也改变着企业的结构和经营模式.     

Dynamic internet pricing with service level agreements for multihomed clients

With the increase in internet coverage and the decrease in internet access price, the demand for good internet service has grown. Clients expect a guarantee in the quality of service (QoS) during internet access. In this paper, we present a model in which clients are given assurances by service providers to be able to connect to the internet and to get the bandwidth requested, and, if clients do not get the services they request, the service provider pays penalties to the clients. We consider internet clients that can dynamically connect to a number of internet service providers (ISP). When a client arrives at an ISP, he has to decide whether to accept the client, and then the price to charge from the client for the duration of its connection. Rejection of a client results in a penalty and delay in getting the requested bandwidth also incurs a penalty. We assume a Poisson arrival process with the rate of arrival sensitive to the price being charged. A client requests bandwidth for a time that is exponentially distributed, then the client is idle for a time that is also exponentially distributed; and then either the client departs or requests bandwidth again after the idle period is over. A service provider tries to maximize its income by charging appropriate prices based on its current state and deciding whether to accept more clients or not. Since penalties are imposed, such solutions also automatically balance load among service providers, and so the QoS to clients improves. We present solutions that maximize the income of service providers. The solutions are then compared using simulation. Simulation results show that our solutions significantly improve QoS of clients and increase the income of service providers as compared to a simple heuristic based solution that could otherwise be used.     

底特律车展上的Volvo轿车

Volvo(富豪)汽车公司已对其S40型和V40型两款中档汽车的安全性能,油耗以及车厢内外设计都进行了一系列重大改进.     

彰显贵族气质服务华东用户-沃尔沃卡车为亚洲国际物流与运输车辆展添亮色

2005年11月28日，“2005亚洲国际物流技术与运输系统展览会暨国际运输车辆展”在上海新国际博览中心开幕。与其他鳞次栉比的物流展览会不同，此次展会围绕物流运输设备、物流技术交流、物流方案研讨做足了文章，是一次务实的展会。     

Employee training and service quality in the hospitality industry

ABSTRACT

This study examines the relationship between employee training and service quality in the hospitality industry. The study tested the impacts of perceived access to training, perceived benefits of training and perceived support for training on service quality in the hospitality sector. Survey technique was used for the data collection. The research participants were frontline employees and their customers. The frontline employees responded to the training dimensions, while the customers’ completed the questions on service quality. One hundred and twenty useable surveys were included in this study. This study reveals a significant relationship between the employees’ perception of the benefits of training, support for training and service quality. This study offers some important management and theoretical implications.