A review of national arrangements for consumer influence in product safety standardization in the EEA

Abstract

Cooperation between the EC and the EFTA countries in the European Economic Area (EEA) should, among other things, enable consumers to participate in and influence standardization. The EC New Approach presupposes the elaboration of standards to interpret or fill out the special safety provisions of various directives. The notion of safe products according to the Product Safety Directive can be supported by drafting relevant safety standards. Swedish experiences in some product fields show that results can be achieved through expert consumer participation. Consumer influence on standardization is a matter of great importance for product safety in the future.     

Product information as a safety provision. Editorial preface

Abstract

In the literature as well as in standards, guides and laws, the concept of product information and related terms is not always clearly and consistently defined and used. An attempt is made to clarify the confusing terminology with regard to product information by building a conceptual framework. It is suggested that one overall concept, product information, be used to depict all types of information, texts and images, that may accompany or be associated with specific consumer products. Different types of product information may be distinguished by their function and their location. The effects of product information on product safety are difficult to assess and probably limited. Ways to measure effectiveness are discussed and it is concluded that objective criteria and test methods still need to be developed. Effectiveness studies are essential in order to improve future labelling initiatives.     

Safety in the making: Australian product safety for the year 2020

Abstract

This paper is a summary of a report prepared by the author for the Australian Consumers Council that advises the Australian Minister for Consumer Affairs. The purpose is to consider the state of play in product safety management around the world and to suggest a strategy which Australia might implement considering international developments. The inter-nationalisation of product safety matters, the creation of global markets and the harmonisation of standards are key factors which must be taken into account when developing a product safety management system.

A small country like Australia will need to develop effective ways of interacting with the researchers and policy makers of the world to avoid duplication of effort and to contribute to international standards and policies. In the short term the following key recommendations are made:

? the establishment of a Consumer Safety Institute with a research and development role but no enforcement role,

? a review of the technical merit, currency, coverage and mechanisms for development of standards relating to product safety,

? routine reporting of product safety complaints and actions taken by manufacturers,

? the development of efficient mechanisms for assessing the safety of imports into Australia and

? an active strategy for managing and participating in international responsibilities related to product safety.     

Beyond radical affordability in the base of the pyramid: The role of consumer self-confidence in product acceptance

When developing products and services for base of the economic pyramid (BoP) consumers, it has been widely assumed that organizations must set extremely low prices that are dependent on substantial product acceptance and economies of scale. However, such pricing is often not feasible. Growing evidence suggests that more moderate price levels are needed for organizations to viably serve the needs of low-income consumers. However, price sensitivity is less understood in low-income contexts. To promote the success of social enterprises through fresh insight, we reexamine the extremely low-price BoP assumption by investigating product acceptance among low-income consumers using two experiments in Latin America. Results reveal that a belief in one's capabilities to make effective consumption decisions, consumer self-confidence, helps explain the acceptance of moderately-priced products. Discussion highlights directions for stimulating acceptance of socially beneficial products in low-income contexts.     

Product bundling strategies in Swedish markets: links to business orientation and perceived effects on consumer influence

Product bundling is an increasingly important marketing strategy within many industries, and consumer influence on companies' ranges of product bundles is, thus, becoming an important issue. The aim of this study was to investigate product bundling strategies consumers are exposed to by some selected companies in the Swedish automobile, travel and banking industries. Bundling strategies were considered in relation to business orientation as well as the consumer's potential to influence the product bundles offered by these companies. Fourteen qualitative telephone interviews were conducted with senior representatives from the three sectors. Interview respondents were selected in cooperation with their respective companies. Results underwent interpretative analysis, and the findings indicated that business orientation is linked to product bundling techniques and to the type of customer influence on product bundling. Consumers were exposed to mixed and complementary bundling strategies, and customers of companies that apply a market orientation were found to have greater opportunities to influence product bundles directly, whereas companies that apply a production‐oriented approach were less able to respond to their customers' wishes. Consumer influence on the product bundles of production‐oriented companies was found to be of a more indirect nature.     

Product attributes and consumer acceptance of nutritionally enhanced genetically modified foods

Using data from a national survey, this study analyses US consumers’ acceptance of genetically modified foods that provide additional nutritional benefits. Using an ordered probit model, this study examines the relation between the willingness to consume genetically modified foods and consumers’ economic, demographic and value attributes. Empirical results suggest that despite having some reservations, especially about the use of biotechnology in animals, American consumers are not decidedly opposed to food biotechnology. Consumers’ economic and demographic variables are only weakly related to their acceptance of food biotechnology, especially when technology involves plant‐to‐plant DNA transfer. However, public trust and confidence in various private and public institutions are significantly related to their acceptance of food biotechnology. Overall, consumer acceptance of bioengineered foods is driven primarily by public perceptions of risks, benefits and safety of these food products.     

Product attributes,consumer benefits and public approval of genetically modified foods

The use of biotechnology in food production has generated considerable debate involving the benefits and risks associated with its use. Consumer acceptance of genetically modified foods is a critical factor that will affect the future of this technology. Using data from a national survey, this study examines how public acceptance of food biotechnology is related to consumers’ socioeconomic and value attributes as well as the benefits associated with the use of this technology. Empirical results suggest that consumer acceptance of food biotechnology increases considerably when the use of this technology brings tangible benefits for the public. Consumers with different socioeconomic and demographic attributes have diverging views of food biotechnology only when its use brings specific benefits to them. When the use of genetic technology confers no additional benefit, public attitudes towards genetically modified foods are driven primarily by their scientific knowledge, views of scientists and corporations associated with biotechnology as well as public trust and confidence in government.     

关于中外产品责任法中农产品问题的思考

由于各国立法宗旨的不同以及对消费者保护的政策等具体国情的差异,各个国家对产品责任法中产品范围的规定各不相同,其中对农产品是否可以适用产品责任法分歧较大.文章在比较分析的基础上指出,根据我国的国情,应将农产品纳入产品责任法律制度,对农产品缺陷的侵权责任实行严格责任与过错责任结合的归责原则,以确保农产品生产安全.     

对发展"本土化"农产品营销学的几点思考

本文认为,随着我国农业和国民经济的发展,必须发展具有中国特色的现代科学的农产品营销学,以解释我国农产品营销面临的现实问题并给出解决的思路和方法。文章认为,发展“本土化”农产品营销学,应准确把握农产品营销的内涵,注重对我国农产品营销实践进行研究、总结和理论提升;结合我国农业发展实际,构建本土化的农产品营销理论体系;现代农产品营销学应反映现代市场营销学的新思想、新理念,开展农产品营销理论的创新研究,推动农产品营销理论的应用研究。     

发展农产品流通的瓶颈与思考

农产品流通是连接农业生产与消费的桥梁。但由于现阶段我国农产品流通中存在流通基础设施薄弱、市场主体规模小、流通环节多、流通信息服务滞后、农产品流通领域法律法规不完善等一系列问题,农产品流通体系建设滞后,已经严重影响了农村经济的发展,成为制约农民收入增长的瓶颈。为更好地推动我国农产品流通的发展,应加快农产品流通基础设施建设,大力培育和发展市场主体,加强市场信息化建设,健全农产品市场体系,改善对农产品流通的宏观调控,以促进农产品流通的大发展。     

The effects of sales promotion strategy,product appeal and consumer traits on reminder impulse buying behaviour

This article investigates factors of marketing communications and consumer characteristics that induce reminder impulse buying behaviour. Study 1 applies the antecedent, process and consequence approach to investigate the essential differences between reminder impulse buying and pure impulse buying. The results of Study 1 reveal that reminder impulse buying significantly differs from pure impulse buying on motivation, buying goal and decision evaluation. Study 2 further examines how sales promotion strategy might affect reminder impulse buying, with product appeal and consumer traits as moderating factors. Both sales promotion strategy and its interaction effects with product appeal are found to have significant influences on reminder impulse buying. Specifically, an instant‐reward promotion promotes stronger reminder impulse buying than a delayed‐reward promotion. Furthermore, both a utilitarian product appeal with a price discount promotion and a hedonic product appeal with a premium promotion can encourage greater reminder impulse buying.     

Confronting the crisis of food safety and revitalizing companies' social responsibility in the People's Republic of China

In recent years, China has experienced many crises related to food safety which have challenged the legitimacy of food production companies and damaged the reputation of relevant state law enforcement agencies, as well as influenced consumer confidence. Based on recent interviews with 20 food and drink production companies in the Shanghai region, this paper aims to address a key research question: what are the institutional and organizational factors that influence the production systems in general and the quality and safety of products in particular? The outcome of this research indicates that the pressure to minimize costs driven by price competition, changing consumer expectations, as well as a lack of enforcement of state regulation, cause companies to struggle to stay afloat and impede their commitment to social responsibility.     

Critical consumer issues in St. Lucia: an examination of consumer challenges and related learning among rural adults according to income levels

Consumer education is a relatively new and growing interest in St. Lucia. Neither the government nor the National Consumer Association has established a consumer education programme to address the growing consumer concerns in the country. The purpose of this study was to examine critical consumer issues, related learning challenges and strategies among rural adults in St. Lucia according to income levels. Rural adult consumers are most disadvantaged in terms of levels of education, income and access to resources, which may help to prevent and mediate consumer concerns. The specific research questions examined were: (1) What is the nature of problems experienced by rural St. Lucian adult consumers in the marketplace? (2) How do rural St. Lucian adult consumers solve the challenges they encounter in the marketplace? (3) What is it like for rural St. Lucian adult consumers as they go about trying to learn to solve the consumer issues they face? and (4) What do rural St. Lucian adult consumers perceive to be the requisites for effective decision making in the marketplace? Data were collected using a questionnaire comprising of 29 questions divided into four sections (problems, strategies, solving consumer problems and making effective decisions) and two biographical questions. A total of 500 rural adult consumers were surveyed verbally through door‐to‐door contact. The findings of this study revealed that middle‐income rural adult consumers experience more problems in the marketplace than those with each lower or higher level of income. Middle‐income rural adult St. Lucian consumers in particular seek more information and are comfortable with using more strategies than the lower‐ and higher‐income rural adult consumers. This research gives us a better understanding of the problems faced by rural adult consumers based on their income. Research results will be useful to the government of St. Lucia and the National Consumer Association when they decide to establish an adult consumer education programme for St. Lucia.     

New Product Introduction and Seasonality Effect in Food Products Retailing

ABSTRACT

This study aims to measure the effects of market demand and seasonality on new product introduction. Major factors contributing the variability of market demand and seasonality of new products have been discussed in reference to timing of introducing new products, variability of consumer preferences, retail sales, and product promotion. The study is based on 243 new products in selected self-service stores in Mexico, which belong to major food products sectors for the reference period 2002–2006. Results of the study reveal that market demand and seasonality factors are most important for the timing of new product introductions, as such conditions determine success of the new products in a given market.     

Perception of Naturalness of Food Packaging and Its Role in Consumer Product Evaluation

The aim of this article is to understand the concept of food “naturalness,” as it is perceived by the consumer via the packaging. The research is based on a qualitative study from which three types of experimental packaging were constructed (emotional, functional, and mixed) and a quantitative study carried out on 163 French consumers. The research identified two dimensions of food naturalness and related them to credibility, attractiveness, quality, and purchase intention, with differences according to the three types of packaging tested. The highlighting of their role in the perception of the naturalness of a food product should help managers to avoid overexposure of the concept.     

消费者对农产品质量安全的关注度及管理策略

本文在疏理国内外相关理论研究文献的基础上,通过调查获得的数据,分析不同特征的消费者对农产品安全质量的关注状况,并提出了相应的管理策略,为加强农产品的质量安全管理及市场管理提供重要的依据,也利于进一步规范农产品的生产和流通,增强国内农产品的竞争力。     

我国农产品市场体系建设研究

本文认为,近年来我国农产品市场体系建设取得了重大进展,农产品市场主体多元化格局已经形成,农产品市场体系逐步完善,农产品交易方式逐步多样化,市场基础设施建设逐步完善,但在农民进入市场的组织化程度、市场布局、地区结构等方面还存在许多不足,影响了农产品的正常流通,制约了农业的发展和农产品竞争力的进一步提高。因此,必须加强农产品市场体系建设,按照统筹城乡经济社会发展、建设社会主义新农村的总体要求,根据建立全国统一、开放、竞争、有序的大市场的需要科学规划,优化农产品批发市场布局;增加投入,完善基础设施建设;重视部门之间的协调配合,全面加强服务体系建设;依法行政,加强市场监管;强化农产品市场的宏观调控能力;积极探索,发展连锁经营、物流配送、电子商务等现代流通方式。     

The role of consumers in product‐oriented environmental policy: can the consumer be the driving force for environmental improvements?

In environmental policy, it is increasingly accepted that more emphasis should be placed on consumption and its implications from the point of view of the environment. Another relatively new feature is the focus on products. At the policy level, this perspective is known as product‐oriented environmental policy or, in brief, product policy. This approach is closely related to the idea of product chain thinking, which means recognizing the fact that environmentally relevant decisions are made at all stages during the products’ life cycle, from raw material extraction to consumption and beyond. Based on a Finnish study on product chain actors and environmental improvements, this article discusses the role of consumers in product policy (i) with respect to theories on consumer mecision‐making and (ii) in the light of product chain thinking. As consumers’ decision‐making models with respect to consumer products are most often based on heuristics simplifying the decision process, incorporating environmental considerations into these models is a challenging task for environmental policy.