Authenticity and place attachment of major visitor attractions

This paper aims to explore the relationships between place attachment and perceived authenticity of major visitor attractions. The empirical study was conducted with a sample of international tourists to major visitor attractions in two capital cities, Helsinki, Finland and Jerusalem, Israel. The results indicate a positive correlation between place attachment and authenticity. Major visitor attractions located in places with considerable heritage experience value are considered more authentic, and that authenticity of visitor attractions is influenced by place attachment moderated by iconicity and heritage value of the destination region. These findings provide insight to the ways tourists perceive authenticity of visitor attractions and highlight the importance of the heritage value of tourism destinations for strategic planning and marketing purposes.     

Determinants of tourism success for DMOs & destinations: An empirical examination of stakeholders' perspectives

What is tourism success? Specifically, what does tourism success mean for a destination as opposed to a destination management organization (DMO)? The main objectives of this study were to examine the concept of tourism success as it relates to both destinations and to DMOs, and to determine if a relationship or distinction exists between the two. Eighty-four (84) knowledgeable tourism managers and stakeholders from twenty-five (25) Canadian destinations were interviewed. Responses were used to identify variables and build a model that supports the existence of a relationship between the success of tourism destinations and DMOs with respect to community relations, marketing, and economic indicators. Unique to DMO success were supplier relations, effective management, strategic planning, organizational focus and drive, proper funding, and quality personnel. Unique to destination success were location and accessibility, attractive product and service offerings, quality visitor experiences, and community support.     

Assessing preferences of potential visitors for nature-based experiences in protected areas

Visitor experiences have been identified as critical for the sustainable management of tourism destinations. However, researchers have given limited attention to how to measure visitor preferences for different, newly proposed experiences, especially in nature-based tourism contexts. This paper aims to capture potential visitors' preferences for nature-based visitor experiences that would alleviate pressure on the iconic summit of Mount Warning, Australia. Findings reveal a preference for passive rather than active experiences. Consistency between the four measurement approaches used was high. Future studies should consider adopting multiple measures to underpin evidence-based management that informs the design of nature-based tourism experiences.     

Virtual reality and mixed reality for second chance tourism

The deterioration of attractions, landmarks, artefacts and destinations is a critical issue facing tourism across the world. The closure of tourism sites and attractions is increasingly more common due to the difficulty and expense of managing preservation with onsite tourism engagement. However, the closure or destruction of tourism sites presents challenges for tourism development. The inability to foster meaningful visitor engagement at sites has implications for the local communities. This paper aims to explore the efficacy of creating tourism experiences in destinations and sites that have succumbed to over-tourism, resultant deterioration and even, destruction. To achieve this objective, the paper introduces the concept of second chance tourism and the role of innovative preservation methods such as virtual and mixed reality. Based on the proposed framework, the collation of data will provide indications on site preservation and impact mitigation via a second chance to reduce pressure on inherently fragile destinations.     

Measuring the Effects of Film and Television on Tourism to Screen Locations: A Theoretical and Empirical Perspective

It is generally believed that consumption of film and television products can induce tourism to destinations featured. We review the literature relating to this, examine it from the perspective of mass communications theory and develop a general causal model to measure the influence of screen products on visitor numbers. The model is quantified by way of a survey at two popular UK destinations. Our conclusions are that the contributions of screen products to visitor numbers are fractional, diffuse and substantial. We further find that the magnitude of the effect differs greatly between destinations and that this is related to background causes independent of screen effects.     

MEETING THE NEEDS OF TOURISTS: THE ROLE AND FUNCTION OF AUSTRALIAN VISITOR INFORMATION CENTERS

Visitor information centers are primarily responsible for promoting local tourism products and services; and consequently, have direct impacts upon the economic, social, and recreational well‐being of the region in which they are located. Research highlights the importance of tailoring center facilities and services to meet the needs and interests of the traveling public, yet there are few studies specifically designed to pinpoint visitors' information requirements. This study was conducted during the mid‐year school holidays and explores tourists' use and perceptions of 18 Australian visitor information centers in Queensland, Victoria, Western Australia, and Northern Territory. It uses Pearce's (2004 Pearce, P. L. 2004. The functions and planning of visitor centers in regional tourism.. Journal of Tourism Studies, 15(1): 8–17.  [Google Scholar]) Four Plus model to explore the functions of centers, identifies features that tourists regard as important, and provides an insight into the information needs and travel planning practices of those who use visitor information centers.     

Place stewardship among last chance tourists

With reference to virtue ethics and ethics of care, this paper discusses ethical challenges of tourism consumption and the last chance tourism marketplace. Survey results and a visitor segmentation of travellers to two climate threatened destinations show that most visitors are not willing to engage in carbon offsetting, and that willingness is related to their sense of connection to a destination. Findings extend current discourses on last chance tourism by situating visitors' lack of care for climate threatened destinations as a response to a tourism market that normalizes the consumption of socio-ecological decline. This paper also enhances understandings of stewardship promotion within the last chance marketplace by advancing a visitor segmentation approach and six distinct last chance tourist profiles.     

Environmental-Economic Measures of Tourism Yield

A focus on ‘tourism yield’ is an important aspect of business strategies to maintain and enhance destination competitiveness. Ideally the notion of ‘tourism yield’ should include tourism's environmental and social value to a destination in addition to economic value. This paper attempts to develop measures of economic and environmental yield. It first describes how measures of economic yield may be estimated and presents results for Australian inbound tourism. Environmental yield estimates are then developed for the same visitor markets. A hybrid approach is employed, combining input-output analysis with an onsite audit for tourist accommodation. The relevant environmental impacts include those on energy use, water use, greenhouse gas emissions and ecological footprint. The findings reveal that, for some inbound markets, simultaneous achievement of relatively high economic and environmental goals is not possible, and that economic-environmental tradeoffs may be necessary. The results have implications for all destinations which use notions of ‘tourism yield’ to inform their marketing strategies.     

From lost space to third place: The visitor's perspective

Although studies on place attachment in tourism have expanded greatly during the past decade, most have focused on nature-based settings, thereby neglecting the social dimension of place. The triadic relationship of activity involvement, place attachment, and visitor loyalty has received limited attention. In response, we investigated visitors' attachment to activities and settings within cultural creative districts (CCDs) in a manufacturing hub of China, with the aim to advance the theory of place attachment and elucidate geographic and psychological factors that can affect visitor experience. Results of an onsite questionnaire (n = 252) indicated that: 1) activity involvement positively affected place attachment; 2) attraction and social bonding were strong predictors of visitor loyalty. We identified a more effective way to implement CCDs as part of urban-regeneration strategies—namely, to become visitors' favourite third places, CCDs need to offer high-quality social encounters with a suitable mix of physical, cultural, and entertainment amenities.     

Visitor centre staffing: Involving volunteers

Volunteer involvement in visitor centres has received little attention by tourism researchers despite the critical role staff play in welcoming tourists to a destination and promoting tourism activities. The community function of visitor centres - of which volunteering is part - has also been underplayed in previous research. Using data from a survey and interviews with visitor centre managers in Australia, this paper investigates the rationales for staffing visitor centres with volunteers and/or paid employees and, related to motivations for volunteering, the factors influencing the attractiveness of visitor centre volunteer programmes. The dominant rationales for involving volunteers are need, community involvement, visitor experience, and the personal qualities and motivations of volunteers. Visitor centre volunteering is attractive because of location and local pride, interactions with tourists and social relationships with other volunteers, and the reputation of the visitor centre and its volunteer programme.     

Benefits of visiting a ‘dark tourism’ site: The case of the Jeju April 3rd Peace Park, Korea

This research examines visitor experiences at a contemporary dark tourism site: the April 3rd Peace Park on Jeju Island, South Korea, a site commemorating and memorializing one of the most destructive episodes in modern Korean history. The study employed quantitative and qualitative research methods, with 46 semi-structured interviews forming the basis of a questionnaire, and 407 valid questionnaires obtained for data analysis. The implications of the findings are firstly that ‘obligation’ remains a key motivation for a visit, with a number of subsequent visitor benefits also identified. Secondly, that a benefit-based approach provides an effective framework for comprehending visitor experiences in dark tourism contexts. And thirdly, that a ‘hot interpretation’ of visitor experiences in dark tourism contexts remains particularly valid for comprehending visitor experiences, and in turn, for effectively designing and managing dark tourism sites within Asia and more generally.     

Expenditure-Based Segmentation of a Mountain Destination Tourist Market

Although tourism is one of the most dynamic economic activities worldwide, few studies have been conducted on the potential role of market segmentation based on visitors' expenditure level at the destination in order to define strategies for maximizing the economic benefits of tourism for local destinations. This study extends the research undertaken in this area by identifying different clusters of visitors, in a Portuguese mountain destination, according to the level and patterns of visitors' expenditure during the visit. Four distinct segments were identified and show statistically significant differences regarding their economic relevance for the destination, sociodemographic profile, and trip behavior. This study contributes to the discussion of analytical marketing tools available in the context of destination planning, aiming at the definition of strategies that may maximize the economic contribution of tourism for local economic development.     

Vandalism and tourism settings: An integrative review

Although wide agreement exists in the literature concerning the presence of vandalism in tourism, very little attention has been given to studying the phenomenon. This paper reviews published literature that addresses vandalism, its manifestation in tourism and its prevention. The review provides a comprehensive analysis of empirical research on the motivations for vandalism, deviant visitor behaviour and intervention strategies to manage such behaviours in tourism settings. The paper reviews the micro-level and macro level forces influencing vandalism and provides a definition, thematic analysis of current literature on motivation of vandalism and common themes in vandalism prevention. The analysis demonstrates a range of intervention strategies to curb vandalism. An evolution towards the use of more refined proactive techniques is apparent in recent work. The review provides a foundation for further work by theorists and practitioners.     

To Centralise or Disperse – A Question for Interpretation: A Case Study of Interpretive Planning in the Brecks

The connections between interpretation and sustainable tourism are gradually being realised and it is now generally accepted that interpretation, if planned carefully and sensitively, can contribute in a variety of ways to sustainable tourism development. This paper reports on a case study of sustainable interpretive planning in the Brecks countryside straddling the Norfolk–Suffolk border in the UK. The key question raised is: if interpretation is to be fully accepted as a mechanism in developing sustainable tourism practices should interpretation be planned and implemented in a dispersed or in a centralised fashion? A review of several projects undertaken in a variety of UK destinations illustrates that this question is far from straightforward, and that the results are far from conclusive. The paper discusses the way in which this question was addressed in the Brecks and why the dispersal option was adopted.     

Visitor attraction management: A critical review of research 2009–2014

Research publications focussing on visitor attractions have increased in recent years, with articles sourced from an increasingly broad range of disciplines and fields of study. Key findings include a reduced reliance on case study and qualitative research, towards a significant increase in the use of quantitative methods to investigate and analyse the data gathered in relation to management issues experienced at sites. There is clear evidence of the use of visitor attractions to develop destinations, via engagement with local communities and engagement with new and existing visitors. Contemporary issues facing visitor attraction managers and researchers, specifically the increasing diversity of visitors and responses to the increasing commercial imperative, are observed. A key contribution is the wealth of research outputs considered, alongside the development of a future research agenda that highlights the need for researchers to combine academic and practitioner needs to support the sector with relevant and accessible research.     

Exploring a theme park's tourism carrying capacity: A demand-side analysis

To better understand a theme park's tourism carrying capacity (TCC), this paper proposes a conceptual framework that classifies the determinants of theme park TCC across three levels: fundamental determinants, mediating determinants, and direct determinants. The authors empirically tested a portion of the framework from the demand side by surveying 1356 visitors at a theme park in China. PLS path modeling, one-way ANOVA, linear regression, and multi-group moderation tests were used to analyze the impacts of attendance from a visitor perspective, day perspective, and visitor perspective at different attendance levels. Results indicate that theme park attendance either directly and/or indirectly affects visitors' experience, satisfaction, and behavioral intention. Theme park attendance also moderates the effects of visitors' experience on visitor satisfaction and behavioral intention, all of which determine a theme park's TCC. Corresponding management practices are recommended based on these results.     

Micro-mobility patterns and service blueprints as foundations for visitor management planning

This paper proposes the use of micro-mobility patterns and service blueprints in visitor management planning. It argues that such planning approaches can improve management outcomes as well as visitor experiences whilst adding efficiency to the relevant management processes. The paper is based on the findings of visitor research on visitor flows and perceptions of visitor management in a nature-based tourism attraction in Wellington, New Zealand. These findings are used to adapt a service blueprint for the overall attraction to separately reflect visitor experiences of international visitors and New Zealanders. The paper posits that it is thus possible to identify and subsequently address the visitor management requirements of different visitor groups. Implications are discussed at three levels; first, for the case study attraction; second, for tourism attractions more broadly; third, conceptual implications for visitor management research are considered. Specific findings include the differences in micro-mobilities found across different market sectors, the need to improve signposting to offer distance and time guidance, the importance of topography, the potential to spread usage pressures across sites and the future potential to use mobile GPS units to obtain more detailed information.     

Progress in visitor attraction research: Towards more effective management

Visitor attractions (VAs) play a crucial role in the success of a tourism destination, where they act as key motivators for visits and as resources for local communities. The range of stakeholders involved means their effective management is of key importance in the destination and in the overall success of a country's tourism product, yet they are an under-researched sector of the tourism system. This Progress in Tourism Management paper reviews and reflects on research publications in relation to this sector. It sets the wider research context and identifies the key management issues experienced at VAs. The paper identifies the limitations of current work in this field and establishes how factors such as ownership and visitor volume help to explain the complexities encountered in managing VAs. The paper then covers a set of themes to structure discussion of previous research activity and offers a model of factors involved in the effective management of VAs. The paper concludes with the development of a research agenda for VA researchers.     

Business engagement in a civil society: Transitioning towards a dementia-friendly visitor economy

Dementia is a growing global health condition primarily, though not exclusively, associated with ageing populations. This paper examines dementia awareness and the perspectives of businesses and organisations in the visitor economy, given that people with the early stages of dementia remain consumers of leisure and tourism experiences. It adopts the concept of the civil society where people are treated in a fair and equitable manner irrespective of their abilities and state of health to promote equality of opportunity. As an exploratory study, it evaluates the awareness, perception and experience of businesses in developing a dementia-friendly visitor economy. It focuses on dementia as a ‘hidden condition’ with a focus on the attractions sector to develop a greater understanding of how to embrace dementia as part of a civil society. The research highlights the implications for the wider visitor economy with dementia set to grow globally in scale and significance.