Tourists' support for conservation messages and sustainable management practices in wildlife tourism experiences

A common justification for developing wildlife tourism attractions is that they help to secure long-term conservation of wildlife and wildlife habitats. Managers and guides often highlight their role in protecting wildlife and its habitat, yet little is known about the interests, needs and preferences of the tourists who participate in such activities – how aware are they of conservation issues; how concerned are they about the environmental impacts their visit may cause; do they expect and accept the conservation messages they receive? This research explores the perceptions, preferences and conservation awareness of tourists visiting the Mon Repos Conservation Park in Queensland, Australia. Comparison data from four other sites are also presented in order to provide a wider context for interpreting the data. The findings suggest that wildlife tourism management practices that enlist tourists as conservation partners, communicate the reasons behind any constraints imposed, and present a consistent message regarding interactions with wildlife, are likely to be most successful in meeting the needs of both tourists and wildlife.     

A Survey of Tourist Expectations and Economic Potential for a Proposed Wildlife Sanctuary in a Maasai Group Ranch near Amboseli,Kenya

This paper looks at the ethical, ecological, community, economic and management issues in extending wildlife tourism and conservation beyond national park boundaries in Kenya. It specifically examines the proposed Kuku Community Conservation Area (KCCA). Prerequisites, including the availability of diverse tourist attractions, local community support, the support of tourism investors and other stakeholders are considered. Research focused on interviews with tourists and tour operators visiting the Tsavo-Amboseli Ecosystem. Wildlife was the number one attraction for over 75% of tourists, though some were attracted by the Maasai culture. Most of the tourists (over 75%) were willing to visit a community wildlife sanctuary. This willingness was independent of their belief that the Maasai were actually benefiting from wildlife resources (p > 0.20) but was dependent (p < 0.001) on their desire to have the Maasai benefit. Most of them (over 70%) wanted the Maasai Community to benefit from wildlife and tourism, even though a majority (over 70%) did not know the role the community played in conservation, or (over 80% of them) the socio-economic burden that wildlife places on local communities. A majority (over 60%) of tourists had not visited a Maasai cultural centre, but most (over 70%) would have visited if they knew what was presented there. Based on a simple management model of 46 staff, KCCA could potentially generate a net Ksh10.35 million (US$147,867) annually, in addition to revenue from a proposed cultural centre and resource access benefits for the local community. With the existing tourist attractions in the area and with potential partnerships with tour companies, maximum benefit to the community from the successful tourism industry already operating in the area can be realised, hence legitimising wildlife conservation for the community.     

Using multiple indicators to evaluate the sustainability of dolphin-based wildlife tourism in rural India

Abstract

Assessing wildlife tourism sustainability in developing countries is crucial, but few studies analyse the sustainability of dolphin-based wildlife tourism in this context. We measure multiple indicators within the human dimensions of wildlife tourism, including tourist visitation numbers, satisfaction, preferences, perceptions, background and specialisation, to ascertain the extent to which the dolphin-watching industry at Chilika Lagoon, in rural India might be considered sustainable. Our methods included participant observation, tourist surveys, and the use of secondary data on visitation over 10 years. We found that the growth rate of tourist visitation over 10 years was beginning to decline. Tourists were mostly inexperienced, and dissatisfied with their dolphin-watching experience. Tourist preferences and perceptions showed useful insights and shortcomings in the way in which the industry was being conducted and managed, and reflected the expectations of non-specialist visitors. Our study highlights drawbacks in the way that wildlife tourism is managed in a rural, developing world context, which draws the sustainability of the dolphin-watching industry in Chilika into question. Future development of an early warning system that addresses combined governance or managerial, social, economic and ecological indicators, and an integrated management plan for conservation and wildlife tourism could contribute to the sustainable management of such industries.     

Are Chinese nationals’ attitudes to wildlife tourist attractions different from those of other nationalities?

Many wildlife tourist attractions (WTAs) have negative impacts on animal welfare and species conservation. In the absence of regulation, raising standards requires tourists to create market pressure by choosing to attend WTAs with benefits for wildlife. We surveyed respondents from five countries – China, Australia, Canada, UK, and USA – to quantify how attitudes to captive animals, and towards WTAs’ outputs and standards, may vary with nationality. Our aim was to provide a firm basis for behaviour change interventions to alter current patterns of tourist consumption of WTAs. All respondents agreed on the importance of conservation and animal welfare, but Chinese respondents were twice as likely to believe that WTAs would not be allowed to exist if they were bad for animals, and that WTAs’ promotional materials were reliable indicators of welfare and conservation standards. These findings indicate Chinese respondents had fundamentally similar attitudes to those from the other countries, but differed in how those attitudes were likely to be applied. Chinese tourists may experience more barriers to aligning their actions with their values with respect to WTAs. Removing these barriers may require information campaigns to highlight the lack of regulation, and the unreliability of some WTAs’ promotional materials and tourists’ reviews.     

A meta-analysis of behavioral intentions for environment-friendly initiatives in hospitality research

Research on environment-friendly initiatives has received increasing attention in hospitality research. However, an integrated literature review of research examining the impact of consumer perceptions of green initiatives on their behavioral intentions is lacking. To that end, a quantitative meta-analysis of 26 articles published in hospitality journals was conducted in order to determine the effect sizes of the relationship between consumers’ perceptions and their green behaviors. This research intended to examine how two broad categories – internalized perceptions (i.e. personal values, attitudes, environmental knowledge/awareness, and perceived benefits) and perceptions of the firm (i.e. hotel/restaurant image, perceived quality, and satisfaction) – influence consumers’ behavioral intentions toward green hotels/restaurants (e.g., word-of-mouth intentions, retentions, willingness to pay, and willingness to pay a premium). This meta-analysis shows that both internalized perceptions and perceptions of the firm had a strong positive association with behavioral intentions. The average effect sizes for internalized perceptions and perceptions of the firms were r = 0.3177 and r = 0.4240, respectively. The findings of this research suggest that the positive relationship between consumer perceptions and behavioral intentions is well-established. Therefore, it might not be fruitful to continue to apply identical frameworks (e.g., the theory of planned behavior or the theory of reasoned action) in future research. We thus suggest that hospitality and tourism researchers in the area of environment-friendly initiatives need to either significantly improve the existing models or look for new and more diverse frameworks in order to make meaningful theoretical contributions.     

野生动物旅游景区游客情感特征研究——以长隆野生动物世界为例

情感分析已成为大数据文本挖掘领域的热门话题。分析旅游者对野生动物旅游景区的情感,对于理解人与野生动物的互动机制具有重要意义。文章以长隆野生动物世界为例,采用国内旅游社交网站的用户评论文本为数据源,运用内容分析法和情感倾向分析法,在建立野生动物旅游专属词库基础上,从景区体验情感、管理要素认知情感、动物生境感知情感、科普教育互动情感4个角度,分别进行了情感特征词提取、情感值计算、高频词统计和社会语义网络分析。主要研究结论包括:(1)旅游者对长隆野生动物世界的景区体验大多持积极正面情感评价;(2)旅游者对动物生境空间感知情感具有差异性,涉入程度、互动方式、接触距离、游客密度、场地大小等因素都会影响游客时空行为和情感评价;(3)旅游者负面情感较多来自景区管理,主要是承载力超负荷和景区门票偏高;(4)科普教育互动情感中,旅游者较少关注野生动物福祉和负面影响。该研究对其他野生动物旅游景区的管理和营销具有一定的借鉴意义。     

Voluntary environmental programs at an alpine ski area: Visitor perceptions,attachment, value orientations,and specialization

This article examines visitor perceptions of voluntary environmental programs (VEPs) at the Mt. Bachelor ski area in Oregon, USA by examining what they know about VEPs, how these programs influence motivations to visit this area currently and in the future, and how place attachment, value orientations, and specialization influence these motivations and knowledge associated with VEPs. Data from an onsite survey of skiers and snowboarders (n = 429, 89.7% response rate) showed that few were knowledgeable of VEPs at this ski area or motivated to visit on their current trip because of these programs, but many intended to visit more often in the future if this area increases and promotes its VEPs. Respondents who were motivated to visit because of VEPs were more attached to this area and biocentric or environmentally oriented. Those who are likely to visit more often in the future if VEPs at this area increase were also more biocentric. Visitors who were knowledgeable about VEPs at this ski area were more biocentric, specialized in their activity, and attached to this area. Implications for management and future research are discussed.     

Sexual health education for young tourists

There is a pressing need for developing effective sexual health education for a high-risk group of young tourists. The purpose of this study was to explore the necessity of sexual health education for young tourists and to identify the characteristics of potentially successful sexual health messages. The data were obtained from three mixed-gender focus groups and 13 individual interviews (N = 32) and analyzed using constructivist grounded theory. The findings highlight the necessity for innovative sexual health education methods supporting young adults' decision-making in tourism. Participants' recommendations for sexual health education for tourists included informing decisions about safer sex instead of condemning sex; developing tourism-focused, age-specific, and gender-sensitive messages; varying messages’ emphases on risks vs. benefits; and individualizing the messages based on risk perceptions and motivations. These recommendations can be explained and applied using context-specific, harm reduction, and health promotion approaches as well as the methods of targeting, framing, and tailoring.     

Unethical use of wildlife in tourism: what's the problem,who is responsible,and what can be done?

Wildlife tourism is a huge global market, the revenue from which can promote local livelihoods and tourist education, enact conservation, and improve animal welfare. Such benefits arise if wildlife tourist attractions (WTAs) prioritise ethical deliverables above financial profit, but recent work has shown that the majority of WTAs have substantial negative animal welfare and conservation impacts. In the absence of global regulatory authorities, tourist revenue has become the ultimate arbiter of what constitutes acceptable use of animals in WTAs. Tourists, however, are not adequate assessors of WTAs’ animal welfare and conservation impacts: they lack the specialist knowledge required and are subject to a number of psychological biases that obscure the ethical dimensions of decisions to attend particular WTAs. This inadequacy is evidenced, and compounded, by overwhelmingly positive reviews on TripAdvisor (the industry-leading review site), even for WTAs with objectively poor ethical standards. Our suggested solution is to empower tourists by presenting unequivocal assessments of WTAs' animal welfare and conservation impacts, hosted in the fora that tourists already use to make their travel decisions. We would thereby promote a subjective norm that tourists should consider and limit their individual negative impacts when choosing which WTAs to visit.     

When wildlife tourism goes wrong: a case study of stakeholder and management issues regarding Dingoes on Fraser Island, Australia

Images on brochures, web pages and postcards lead to an expectation by tourists and visitors that interaction with Dingoes (Canis lupus Dingo) will be part of their Fraser Island experience. Yet, as the number of tourists to the island increase, so do the reports of Dingo attacks. The first recorded death from such an attack on Fraser Island occurred in April 2001, and was immediately followed by a government-ordered cull of Dingoes. This paper explores issues surrounding both this decision and the management strategies implemented afterwards. Based on interviews with a variety of stakeholders, many conflicting perspectives on human–wildlife interaction as a component of tourism are identified. The conclusion is drawn that while strategies for managing Dingoes are essential, if such attacks are a consequence of humans feeding wildlife and resultant wildlife habituation, then strategies for managing people are also necessary for this example of wildlife tourism to be both successful and sustainable.     

A process perspective on experience co-creation: How pre-trip involvement prompts destination loyalty

Although the existing literature has suggested that tourists' experience co-creation during or after trips benefits destination loyalty, knowledge of how pre-trip behavior impacts future behavioral intention from a process perspective is limited. To address the gaps, we develop a logic chain linking past behavior, cognition, emotion, and future behavioral intention under a stage-by-stage process of tourists' experience co-creation using the service-dominant logic of value co-creation theory and the self-consistency principle of attitude theory. Empirically, utilizing PLS-SEM and mediation analysis in a survey (n = 500) and an experiment (n = 128), we found a serial mediation pathway whereby high-degree pre-trip involvement heightened satisfaction with the co-creation of experience, which increased place identity or place dependence, and which ultimately enhanced destination loyalty. This research is the first attempt to examine the impact of past behavior on future intention for tourists’ experience co-creation from a process perspective.     

Tourists' strategies: An acculturation approach

Acculturation theory has been widely used to understand and explain migrant and sojourner adaptation. However, it has yet to be examined in a tourist context. We extended the literature by evaluating the applicability of Berry's (1997) bidimensional acculturation model to a sample of 668 recent and prospective international travelers from China (n = 205), Germany (n = 201), and the United States (n = 262). Our results suggested that the acculturation model can be extended to tourist contexts and used for segmentation purposes. Specifically, tourists' acculturation strategies were associated with their preferences for home culture maintenance and host culture immersion, as well as behavioral, holiday, and activity preferences. Ethnocentrism and uncertainty avoidance were also found to vary as a function of tourists' acculturation strategy.     

Does it matter who gets a better price? Antecedents and consequences of online price unfairness for advantaged and disadvantaged consumers

This study examines the moderating role of price inequalities in the antecedents and consequences of perceived price unfairness. We test a moderated mediation model on a sample of 994 consumers exposed to a hotel booking scenario either with an advantaged price (n = 496) or a disadvantaged one (n = 498). Our results show that the mechanisms through which perceived price unfairness is formed and its influence on price satisfaction and WOM significantly differ based on price inequalities. Furthermore, these findings highlight the importance of managing the potential negative consequences of unfair pricing not only for disadvantaged consumers, but also for advantaged ones.     

Whale shark tourism at Ningaloo Marine Park: A longitudinal study of wildlife tourism

This article demonstrates the changes that occur due to the maturation of a wildlife tourism industry through the application of a Wildlife Tourism Framework. Specifically, in 2005 survey data was collect from participants of whale shark tourism at Ningaloo Marine Park in Western Australia, facilitating a direct comparison with a study conducted a decade earlier. The results conformed with predictions by the Framework, in particular, a shift in the industry towards the mainstream from the periphery. In comparison with the past, whale shark tourism at Ningaloo now attracts more generalist tourists who place different preferences on the whale shark tourism experience. There is now a greater distribution of age groups; less skilled individuals; a higher tolerance to crowding; and a larger focus on the non-wildlife components of the experience. Furthermore, this article, discusses the pertinent management implications associated with this shift.     

Impact of the COVID-19 pandemic on tourist public transportation use and on its determinants: Evidence from a Catalan coastal destination

Despite the key importance of public transportation for the accessibility, attractiveness, and sustainability of tourist areas, little is known about how the COVID-19 pandemic may have impacted its use among tourists. In response, we compared the likelihood of using transit among visitors in a Catalan coastal area based on surveys conducted in 2019 (n = 1493) and 2020 (n = 1465). The pandemic caused a significant decline in tourists' use of public transportation, from 54.5% in 2019 to 34.6% in 2020, and in mobility at the destination. Results from a set of bivariate probabilistic models revealed that though most of the traditional determinants of visitors' use of transit remained unaltered, pandemic-related factors were associated with its decline. For the tourism sector and for local authorities and transit agencies, those results characterize the crucial challenge of ensuring the use of public transit among visitors in consideration of its many environmental and social benefits.     

Wildlife viewing: The impact of money-back guarantees

Wildlife sightings are not always guaranteed. To address this risk, tour operators often offer a money-back guarantee as a refund mechanism. However, studies have overlooked the influences of such refund mechanisms on tourists' tour participation decisions and tourism revenue. We conducted choice experiments to examine the impact of such mechanisms using a case of Amami rabbit tourism in Japan. We found that the guarantee significantly influences the tourists’ decision-making and tour revenue. In particular, we found that the expected tourist participation rate and tour guide revenue vary drastically depending on the probability of the rabbit encounter. The maximum expected revenue from the tour with a 90% chance was about 20 times larger than that with a 10% chance. This indicates that conserving wildlife to maintain the sighting probability raises tour benefits, creating a win-win situation by balancing conservation and tourism development.     

Branding the destination versus the place: The effects of brand complexity and identification for residents and visitors

This article contributes to a broader understanding of how the branding of places affects both residents and tourists. While branding often relies on simplified messages, the effectiveness of such strategies for complex brands remains questionable. Residents in particular possess a confounded knowledge of the place and could disagree with simplified destination brands. To test the role of brand complexity for residents and tourists, we conducted two empirical studies (N = 765; N = 385), showing that, for residents, positive place attitude (i.e., place satisfaction, identification, and attachment) and place behaviour (i.e., positive word-of-mouth) increase with a higher brand complexity. The second study shows that the positive relationship of brand complexity is stronger for residents than for tourists, supporting the conclusion that brand complexity is relevant for place brands, but that the place brand for residents requires more complexity than a destination brand, while it imperative that both are integrative parts of an overall brand.     

Social interactions and intentions to revisit for agritourism service encounters

This study addresses how agritourists' social interactions affect their satisfaction and, in turn, revisit intentions. Adopting social exchange theory and resource theory, the study proposes that social interactions with service providers, local residents, companion tourists, and other customers influence satisfaction, which in turn affects revisit intentions. For this, an onsite survey was conducted to examine the proposed model and test the hypotheses. Subjects (N = 266) were tourists who visited farms. All, but one of the hypotheses were supported or partially supported by the data and the proposed model also had an acceptable fit. Results provide direction for the development of a theoretical framework to understand revisit intentions by seeking to improve the social exchange relationships with agritourists. In addition, the results call for the incorporation of social interactions as a component of the agritourism servicescape.     

Psychic income and social capital among host nation residents: A pre–post analysis of the 2010 FIFA World Cup in South Africa

Following a growing focus on the social impacts of mega-sport events over the past decade, this study examined perceptions of psychic income and social capital among South African residents prior to, and following, the 2010 FIFA World Cup. Psychic income is a measure of event-related pride/euphoria and social capital is a proxy for social cohesion. Using a quasi-experimental trend design, residents of five host cities were surveyed three months pre-event (n = 1749), and eight months post-event (n = 2020). ANOVA, MANOVA and MANCOVA were used to evaluate the data over time. Psychic income significantly increased from pre to post-event; males and Black South Africans rated psychic income significantly higher. Three social capital dimensions decreased and two exhibited no change post-event; Black and younger South Africans perceived higher social capital levels. The social utility of mega-events, the concept of event-related legacy, and the operationalization of social impact and data collection time-frames for future studies are discussed.     

TouRes: Scale development and validation of a tourist resilience scale

Resilience in a tourist context describes the capacity for individuals to use psychological and social resources to adapt and bounce back from adversity. We theorize tourist resilience as a multi-dimensional construct consisting of four dimensions – preparedness, adaptiveness, social support, and risk reduction – and describe the development and validation of a behavioural measure of tourist resilience (TouRes). In study 1 (n = 260), exploratory factor analysis supports the four-dimensional structure of TouRes. In study 2 (n = 284), confirmatory factor analysis substantiates the scale's factor structure, and its convergent and discriminant validity. Data from study 2 and study 3 (n = 386) were also used to ascertain nomological and predictive validity of TouRes against various measures. Developed in the general context of unexpected changes to travel and destination experiences, TouRes can also be used to assess tourist resilience relative to travel plans disrupted by disasters and pandemics. Theoretical and managerial implications are offered.