Advancing destination image: The destination content model

Knowledge of the mental representations that individuals hold about tourist destinations are important to understand their intentions. These mental destination representations have often been investigated by applying the concept of destination image. This study argues that the extant literature is often rather atheoretical and lacks operational rigor. These are major shortcomings which undoubtedly hinder the development of academic and managerial insights. In response, this study draws on contemporary psychology to develop the destination content model, comprising three informational components held in individuals‘ minds about destinations. The present study further outlines preferable methods and measures for each component, thus aiding researchers to investigate mental destination representations.     

A machine learning approach to cluster destination image on Instagram

Symbols are powerful in branding and marketing to represent tourist attractions. By bridging semiotics, marketing, and data science in the tourism context, this study uncovers the destination image based on Instagram photographs. This study constructed a novel methodological framework by evaluating different machine learning models to group textual information based on pictorial content. The results highlighted specific destination image clusters such as the wilderness and spirituality of alpine experiences. This information facilitates marketers' understanding of tourists’ preferences and movement. It also discloses blind spots that are less promoted by the marketers.     

A model of destination branding: Integrating the concepts of the branding and destination image

Despite the significance of destination branding in both academia and industry, literature on its conceptual development is limited. The current study aims to develop and test a theoretical model of destination branding, which integrates the concepts of the branding and destination image. The study suggests unique image as a new component of destination brand associations. It is proposed that the overall image of the destination (i.e., brand image) is a mediator between its brand associations (i.e., cognitive, affective, and unique image components) and tourists’ future behaviors (i.e., intentions to revisit and recommend). The results confirmed that overall image is influenced by three types of brand associations and is a critical mediator between brand associations and tourists’ future behaviors. In addition, unique image had the second largest impact on the overall image formation, following the cognitive evaluations.     

Investigating tourist destination choice: Effect of destination image from social network members

This paper aims to investigate tourist destination choice, focusing on the research question how and to what extent the destination images of tourists' social network members influence their choice behavior. To this end, data were collected using a sequential stated adaptation choice experiment, in which respondents were requested to choose a tourist destination from a single choice set twice, once before and once after being informed about the destination image of social network members. A discrete choice model was estimated to investigate tourists’ choices. The estimation results revealed that the destination image of social network members allow tourists to update their existing knowledge toward destinations, through which their choice behavior is influenced. Tourists tend to adopt their destination image of social network members no matter whether they have a prior image or not. The magnitude of this social influence depends on the properties of the social networks.     

Representation of online image of tourist destination: a content analysis of Huangshan

Online image of tourist destination has emerged as a crucial element in the construction of tourist destination image. The destination, along with the online tourism marketers, plays an increasingly significant role in forming online image of tourist destination. This study takes Huangshan as an example and collects photographic and textual information of Huangshan from its official online media and online tourism marketers. Built upon the semiotic theory, content analysis, and visual analysis are employed to explore the online image of Huangshan. The analysis comprises the coding manual formation, coding check, and formal encoding. The results indicate that online image of tourist destination of Huangshan is composed of three elements, that is, tourism resources, tourism facilities, and tourism services, which further comprise several secondary elements. Different information sources with different demonstration focuses of online image of tourist destination elements are different. Consistency tendency is in common among the demonstration of online image of tourist destination elements in different media forms.     

The antecedents of behavioral intention regarding rural tourism destination

The main purpose of this study is to build an understanding of the effects of customer experience on trust and behavioral intention. The samples used in this study were 155 local tourists who made a one-time visit only to a village tourism in Sleman Regency, the Special Region of Yogyakarta, Indonesia. It is the village that is located on the slopes of Mount Merapi, offering recreational activities, entertainment, cultures, and outdoor adventures for tourists. Generalized Structured Component Analysis is used to analyze the correlation between customer experience and trust and behavioral intention. The findings reveal that customer experience has a significant effect on trust. Moreover, it also indicates that customer experience has a significant effect on behavioral intention, and so does trust. The findings of this study suggest that customer experience on trust is the antecedent of behavioral intention.     

Keep it real: Assessing destination image congruence and its impact on tourist experience evaluations

Inaccurate promotional information about tourist destinations may result in tourists' negative evaluations. This study proposes a new approach to measure the congruence between projected and received images of a destination's attractions. Based on online textual data, this study investigates how image congruence influences tourists' evaluations of their destination experiences. Using promotional messages and reviews of attractions in Hainan, China obtained from a leading Chinese online travel agency (Ctrip) and a three-way fixed-effects regression model, this study demonstrates that image congruence positively affects tourists' appraisal of their destination experiences. External crises (e.g., the COVID-19 pandemic), the readability of promotional messages, and tourists' expertise moderate this relationship, reducing the positive impact of image congruence on tourist experience evaluation. This study bridges theoretical and empirical gaps in destination image (in)congruence research, informing tourism marketing agencies of effective promotional strategies in different contexts.     

Beyond image attributes: A new approach to destination positioning based on sensory preference

This research expands destination positioning theories by introducing a new perspective on destination positioning, namely sensory experience. This can be used to distinguish destinations with otherwise similar images. Through three studies focusing sequentially on positioning, segmenting and targeting (STP), this research for the first time provides a complete analytical procedure for positioning research. The findings demonstrate the effectiveness of destination positioning based on sensory preference. For tourists with a particular dominant sensory preference (e.g. taste or smell), promotion of the corresponding type of sensory experience is effective in destination marketing; for tourists with a more balanced set of sensory preferences, promotion of the type of sensory experience in which the destination has a natural advantage proves more attractive to the group of tourists with a moderate level of sensory demand. This new approach to destination positioning thereby supports more effective marketing.     

The implicit measurement of destination image: The application of Implicit Association Tests

The previous studies about destination image measurement mainly focused on measuring tourists’ explicit cognitive processes without measuring their implicit cognitive processes. This study introduces the Implicit Association Test (IAT) into the domain of destination image measurement, and utilizes a traditional questionnaire to measure Chinese tourists’ perceived image of Japan and Hong Kong both at explicit and implicit level. Results show that Chinese tourists’ explicit preference between Japan and Hong Kong is insignificant, but there is significant implicit preference for their perceived image of Hong Kong over that of Japan. This study advances the research on destination image and enriches the method on the measurement of destination image.     

A cross-cultural anatomy of destination image: An application of mixed-methods of UGC and survey

The destination competitiveness literature builds on many studies that measure destination competitiveness using determinant factors or attributes, focusing specifically on attributes that influence tourism destination competitiveness. However, these studies overlook the critical destination tourism issue of extreme dependence on a particular country. Extreme dependence on a certain source market is a double-edged sword and a serious threat to destination competitiveness. To address this issue of overreliance, this study delves into a cross-cultural destination image using a novel mixed-methods approach comprised of cross-cultural mixed-methods of user-generated content analytics (Study 1) and survey (Study 2). Findings and contributions are subsequently discussed to generate theoretical and managerial implications.     

Destination Marketing Organizations and destination marketing: A narrative analysis of the literature

This article presents the first narrative analysis of the areas of research that have developed within the destination marketing field since its commencement in 1973. Given the broad extent of the field, and the absence of any previous reviews in four decades, a key challenge is in providing a focus for such a disparate body of knowledge. The review is structured around one principal question: ‘To what extent is the Destination Marketing Organisation (DMO) responsible for the competitiveness of the destination?’. In pursuit of this underlying question, we address a number of themes including nomenclature and the DMO, the evolution of the destination marketing literature, competitiveness as the DMO reason d'être, and DMO effectiveness including issues of branding and positioning, and future research themes in the field.     

Online destination image: Comparing national tourism organisation's and tourists' perspectives

This study examines the perceived and projected online destination images (DI) manifested in tourist-generated content (TGC) and national tourism organisation (NTO) generated content. Through visual content analysis and mise en scène analysis of photographic data as well as content analysis and perceptual mapping analysis of textual data, the differences between perceived and projected online DI of Eastern Taiwan were explored. TGC and NTO contents were both found to have similarly represented Eastern Taiwan as a destination abounds with “natural environment”, “infrastructure”, “specific activities”, and “tourist attractions”. However, several important DI dimensions were under-represented in the NTO content, for example, “food and beverages”, “transportation”, “information” and “accommodation”. The findings further reveal that the TGC textual content tended to outperform NTO textual content in reflecting affective DI; and photographic content, in general, was more effective in conveying affective attributes. The findings provide useful insights for practice and future research in DI management.     

A comparative analysis of major online review platforms: Implications for social media analytics in hospitality and tourism

Online consumer reviews have been studied for various research problems in hospitality and tourism. However, existing studies using review data tend to rely on a single data source and data quality is largely anecdotal. This greatly limits the generalizability and contribution of social media analytics research. Through text analytics this study comparatively examines three major online review platforms, namely TripAdvisor, Expedia, and Yelp, in terms of information quality related to online reviews about the entire hotel population in Manhattan, New York City. The findings show that there are huge discrepancies in the representation of the hotel industry on these platforms. Particularly, online reviews vary considerably in terms of their linguistic characteristics, semantic features, sentiment, rating, usefulness as well as the relationships between these features. This study offers a basis for understanding the methodological challenges and identifies several research directions for social media analytics in hospitality and tourism.     

On the destination image of Korea by Russian tourists

This study investigates the importance of destination image as a determinant for the choice of a tourist destination. The inbound market examined is Korea while perceptions are captured from current and prospective Russian tourists. Empirical results show that a difference exists between visitors and non-visitors in terms of their perceived image of Korea. The study also finds that the relationship between overall image and loyalty to a destination is statistically significant. Regression results show in particular that Russians with a positive view of Korea are more likely to recommend Korea to others as a tourist destination.     

Fashioning a destination tourism future: The case of Slovenia

Achieving competitive advantage for any destination in times of rapid global change requires tourism stakeholders to have a clear understanding of the direction of change and its implications for business or destination management. The challenges are particularly acute for emerging destinations such as Slovenia. The paper discusses tools for measuring destination performance with particular focus on Importance-Performance Analysis (IPA). Using IPA the paper develops a priority ordering for Slovenian tourism stakeholders to debate, modify and to adopt actions that can help them prepare for the challenges arising from global trends. The survey instrument used for this study asks respondents to highlight both the important areas that should be addressed by tourism stakeholders in Slovenia and also the performance of Slovenia in respect of the success or otherwise of the strategies that are currently being pursued to enhance destination competitiveness. The findings reveal that there are a number of areas in which the Slovene tourism industry considers itself to be underperforming in the implementation of strategies to eliminate drift. The paper explores some of the implications of the findings for strategic action and implementation, making some concluding comments on destination development strategy while highlighting areas for further research.     

Tourism between divided nations: An examination of stereotyping on destination image

This research examines the interplay of tourism and political conflicts in the context of two historically politically divided nations. Specifically, this research investigates the effect of stereotyping on destination image as well as the moderating role of previous destination experience. Results revealed that international stereotype had a direct effect on cognitive and affective images and indirect effects on travel intention, while the effects of stereotyping were equally strong among visitors and non-visitors. These findings suggest that even when inter-governmental relations have been gradually normalized people might still perceive their former rival nation as hostile, which can negatively influence their destination images of the nation.     

Gendered construction of Macau casino: a social semiotic analysis of tourism brochures

This paper analyses the represented images of men and women in casino ads of Macau, examines the impact of gender power in the casino industry and discusses the social–cultural construction of masculinity and femininity in a culturally diverse context. A social semiotic analysis of a range of casino brochures and leaflets is presented. The analysis reveals that stereotypical portrayals of gender roles persist in Macau’s casino ads, which privilege the male tourist gaze and reproduce the gender power relations within the hetero-patriarchal system. Despite the trend of women’s involvement in public gambling, casino gambling continues to be upheld as a masculine activity in Macau. The study argues that the casino space is constructed through two aspects – the simultaneous masculinisation of gambling and feminisation of interactive service work, which reflect, respectively, the traditional expectations of the gambling culture and the demands of the modern service-intensive casino business.     

Destination brand authenticity: What an experiential simulacrum! A multigroup analysis of its antecedents and outcomes through official online platforms

Tourists' intensive use of information and communication technologies when planning travel has forced destination marketing organizations to design online simulacra of destinations in multiple formats. We focus our study on official online destination platforms to analyze preliminary experiences with destination brands and the online perception of authenticity. Previous consumption studies have theorized that consumers' encounters with products/services are antecedents of their perceptions of authenticity. In the tourism literature, however, the link between online destination experiences and online destination authenticity constitutes a research gap. To fill that gap, we used a multimethod approach to develop a causal-predictive model by which we observed that the online destination brand experience directly affects destination brand authenticity. The findings also show that both of these constructs directly and indirectly influence users' behavioral intentions toward the destination. We examine the moderating role of various official online destination platforms to enrich the theoretical and managerial implications discussed.     

Travel blogs on China as a destination image formation agent: A qualitative analysis using Leximancer

The Internet spreads tourism information around the world and specifically travel blogs function as an online version of word-of-mouth (eWOM). This research explored the role of blogs as a destination image formation agent for China's inbound tourism. Data were collected from 630 bloggers who wrote on two blog websites about their travels within China in 2011 and 2012. The bloggers on TravelBlog.org and TravelPod.com were mainly from English-speaking countries. Qualitative analysis using Leximancer software was applied and identified nine major textual themes and the relationships among these themes. In order of relative importance, the themes were place, Chinese, people, food, train, city, hotel, China, and students. The research indicated that international tourists tended to have positive images of China.     

Share the Gaze: representation of destination image on the Chinese social platform WeChat Moments

ABSTRACT

This paper explores photos and texts posted by tourists on the Chinese social media networking site WeChat Moments, which is an important complementary data source when examining the representation of the destination image. The research applies Aggregated Maps and Social Semantic Networks to analyze the graphic and textual image of the tourist destination Zhangjiajie on WeChat Moments, as well as the relationship between the two forms. The findings are: (1) photos construct an image of the destination as a mountain area with natural scenery and artificial landscapes; (2) texts reflected a multilayer image with a core and subset; (3) photos and texts echoed each other and their differences contributed to an interactive interpretation. The similarities and differences between photos and texts stimulate a discussion about the internal logic of representation.