The Relevance of Ancient Greeks to Modern Business? A Dialogue on Business and Ethics

What follows is a dialogue, in the Platonic sense, concerning the justifications for "business ethics" as a vehicle for asking questions about the values of modern business organisations. The protagonists are the authors, Gordon Pearson – a pragmatist and sceptic where business ethics is concerned – and Martin Parker – a sociologist and idealist who wishes to be able to ask ethical questions of business. By the end of the dialogue we come to no agreement on the necessity or justification for business ethics, but on the way discuss the uses of philosophy, the meanings of integrity and trust, McDonald's, a hypothetical torture manufacturer and various other matters.     

基于微信支付的新型020商业模式探析

电商的销售模式从传统的B2C、C2C模式逐渐进化到现今热门的融合线上虚拟经济和线下实体经济的020模式。本文分析了借助于近年来兴起的以智能手机等移动终端为载体的移动支付手段一一微信支付，它将传统线下商家的经营模式和电子商务进行整合，打造基于微信支付的新型020（从线下到线上）的商业模式，介绍了020模式以及微信支付的现状，着重阐述了该模式的优势、安全性和发展前景。     

The Head, The Heart, and Business Virtues

In Section I, I criticize the view, implied by the concept of rational economic man, that feelings are inherently opposed to rationality. I attempt to show that emotions or feelings are essential to the proper functioning of reason, rational objectivity, and practical rationality or rational decision making. In addition, I argue that emotions can help to resolve certain ethical dilemmas. In Section II, I consider business writers who criticize business for overemphasizing the head at the expense of feelings or the heart. In Section III, I discuss the connection between material self-interest (as manifested in trade) – a concept of rational economic man – and business virtues.     

服务角色转型与信息服务贸易创新

21世纪的服务型社会倡导的是服务理念和服务内涵的创新与变革,经济服务化理论强调服务涉及一切商品与非商品性质的服务产品,服务的对象是整个社会。在未来的经济服务化社会中,知识和信息技术密集型服务经济和贸易将逐步取得主导地位,服务贸易将从传统的实体贸易主导型向虚拟空间和网络技术支持的无形贸易及低污、低耗、生态环境和谐与可持续发展的绿色服务贸易主导方式转型,服务贸易将呈经济低碳化、发展和谐化的前景趋势。     

Agent-Based E-Supply Chain Decision Support

The global Internet economy is expected, over time, to give rise to increasingly agile practices where new supply chain arrangements are dynamically set up in response to changing business conditions and demands for highly customized products and services. To implement these "e-supply chain" practices, enterprises need the ability to rapidly evaluate new business opportunities and dynamically identify the best potential supply chain partners to respond to them. They also need the ability to effectively coordinate production and delivery of goods or services across the resulting value chains. In this article, we introduce MASCOT, an agent-based decision support environment for dynamic supply chain management. MASCOT agents help users distributed across multiple organizations and across different levels within a given enterprise to collaborate on the development and revision of supply chain solutions, as they evaluate different business opportunities (e.g., requests for bids from potential customers) and different sourcing options. This article also discusses new coordination protocols, developed within the context of MASCOT and aimed at better exploiting the power of finite capacity scheduling functionality across the supply chain. Empirical results are presented quantifying the benefits afforded by these new protocols under different loads and supply chain configurations.     

The network model of internationalisation and experiential knowledge

This study operationalised the network model of internationalisation [Johanson, J., & Mattsson, L.-G. (1988). Internationalization in industrial systems—a network approach. In N. Hood, & J.-E. Vahlne (Eds.), Strategies In Global Competition (pp. 303–321). New York: Croom Helm] to test the association between experiential knowledge, firm degree of internationalisation and market degree of internationalisation. Adaptations of Eriksson et al.’s three knowledge constructs [J. Int. Bus. Stud. 28 (2) (1997) 337] were employed in regression and ANOVA tests. The regression results indicate that internationalisation knowledge is re lated to firm internationalisation, foreign institutional knowledge is associated with both firm and market internationalisation, and foreign business knowledge is strongly related to internationalisation knowledge. The ANOVA results confirm that foreign institutional knowledge levels differ for the Early Starter, Late Starter, Lonely International and International among Others firms. Implications are drawn relating to the effect of different international strategies on the generation of internationalisation knowledge, the vicarious acquisition of foreign institutional knowledge, especially in relation to parent companies and government organisations, and the need to more effectively measure the outcomes of the ac cumulation of foreign business knowledge.     

The Economic Theory of International Supply Chains: A Systems View

This paper offers an integrated analysis of outsourcing, offshoring, and foreign direct investment within a systems view of international business. This view takes the supply chain rather than the firm as the basic unit of analysis. It argues that competition in the global economy selects supply chains that maximise the joint profit of all the firms in the chain. The systems view is compared with the firm-centred view commonly used in strategy literature. The paper shows that a firm’s strategy must be embedded within an efficient supply-chain strategy, and that this strategy must be negotiated with, rather than imposed upon, other firms. The paper analyses the conditions under which various supply-chain strategies – and by implication various firm-level strategies – are efficient. Only by adopting a systems view of supply chains is it possible to determine which firm-level strategies will succeed in a volatile global economy.     

Confucian Business Ethics and the Economy

Confucian ethics as applied to the study of business ethics often relate to the micro consideration of personal ethics and the character of a virtuous person. Actually, Confucius and his school have much to say about the morals of the public administration and the market institutions in a more macro level. While Weber emphasizes the role of culture on the development of the economy, and Marx the determining influence of the material base on ideology, we see an interaction between culture – specifically Confucian business ethics – and the economy. In this paper, we are going to study this interaction in several crucial stages of development of Confucianism. The paper concludes by postulating the relevance of Confucian business ethics to the global knowledge economy.     

Make Money,Not War: A Brief Critique of Sun Tzu's The Art of War

Sun Tzu's text of The Art of War remains a bestsellingand oft-referenced practioner's book. However, its generalizabilityto the current business environment is questionable. This reviewexamines two central tenets of the book – warfare anddeception – and critiques their relevance in lightof current business practice.     

Cultural Dimensions and Prototypical Criteria for Multi-Criteria Decision Support in Electronic Markets: A Comparative Analysis of Two Job Markets

Electronic markets are virtual meeting places where buyers and sellers interact to trade products or services. The main motivation for both buyers and sellers to participate in an electronic market is the desire to maximize their private utility (Bakos 1998). Electronic markets therefore usually provide some form of communication, decision or negotiation aid for buyers and sellers to support their utility maximizing goals. This paper presents a comparative analysis of two electronic job market case studies conducted at a university in Europe (Brussels, Belgium) and in the United States (Newark, New Jersey). At the occasion of the universities’ career fairs, students (n = 392) and local companies (n = 57) were invited to participate in an electronic job market to identify the best job offers (n = 137) and students, respectively. Participants were able to create personalized software agents to aid their search and decision making activities in the market. Every software agent was embedded with a multi-criteria decision support tool to produce a rank ordered list of students or job offers. Preference data gathered from market participants’ use of the multi-criteria decision model allow us to construct relational preference structures using a technique based on the mathematical theory of fuzzy relations (Bandler and Kohout 1980). These preference structures express relationships among the criteria that students and companies have used to identify job offers and companies, respectively. The purpose of the paper is to present the communicative and cultural implications of these relational preference structures. The theories of Hofstede (1983), Hall (1977) and Trompenaars (1993) on cultural dimensions allow us to discuss cultural differences on the choice of prototypical criteria. The paper concludes with implications for the use of electronic markets in the staffing industry and the role of software agents in such job markets.     

Internet Multiattribute Group Decision Support in Electronic Commerce

The rapid growth of the Internet has provided the means for distributed organizational decision making for electronic commerce. Members of organizations can jointly investigate products, exchange information, and make decisions on-line from remote sites. Internet-based multiattribute group decision making is characterized by three aspects, (i) individual interactive decision making, (ii) communication means, and (iii) group consensus reaching. The purpose of this research was to study the role of communication and individual decision strategies and their influence on multiattribute group decision making and consensus reaching in organizational electronic commerce settings. The results of this study indicate that analytic decision support is indispensable in collaborative Internet-based decision making, that a perfect match of analytic decision support and communication channels must be achieved, and that efficiency of individual decision support should be compromised for higher confidence in the group's decisions. The results of this study also confirm findings by Häubl and Trifts (2000) that interactive decision analytic support has positive effects on the quality and efficiency of individual decision making, and findings by Limayem and DeSanctis (2000) and Todd and Benbesat (2000), that decision makers will use normative decision models if they require little effort and if decisional guidance is provided. The conclusion drawn from this study is that the continuously evolving Internet technology for collaborative decision making is only one aspect for better organizational decision making – the crucial aspect, however, will be the development and optimal integration of analytic decision models, communication channels, and consensus reaching mechanisms.     

Project failure from corporate entrepreneurship: Managing the grief process

In this paper, we complement social cognitive theory with psychological theories on grief in our discussion of two approaches to grief management – grief regulation and grief normalization – that hold promise for enabling corporate entrepreneurs to cope with negative emotions induced by project failure. We propose that to the extent that organizational members have high self-efficacy for recovering from grief over project failure, or this coping self-efficacy can be built through the social support offered by the organizational environment, regulating rather than eliminating, grief via normalization processes will explain superior learning and motivational outcomes.     

Capturing Knightian Advantages of Large Business Organisations Through Group Decision-making Processes

This paper develops an explanation of how large business organisations may achieve advantages of size by virtue of decision-making procedures. The argument is inspired by Knight's (Risk, Uncertainty and Profit, NewYork: Houghton Mifflin, 1921) model of internal business organisation, together with his explanation of profits pertaining to large business organisations by being connected with situations that he characterises as uncertain rather than risky. Capturing the decision-making advantages is fairly straightforward in Knight's explanation. Decision making is internalised to individuals who cope with uncertain situations— beyond the range of normal experience— in a manner consistent with managerial/entrepreneurial vision. Recent organisation theory has drawn attention to the use of groups as an integral part of decision making within large business organisations and this has important implications for economics. This paper highlights the role of groups in achieving Knightian advantages. The argument loosens the identification of organisation with a managerial/entrepreneurial vision, adding different levels and types of deliberate and automatic selection, the alignment of which is likely to be problematic.     

From the Business Ethics Course to the Sustainable Curriculum

Universities want to prepare students intellectually so that they might eventually find successful, fulfilling work. Since work is synonymous with business – no work ever exists outside of business – one of the academy's primary goals is to help students enter the world of business, regardless of their majors. Many universities also declare within their mission statements a desire to cultivate a student body capable of making ethically informed decisions. Consequently we might conceptualize "business ethics" as not simply one field within the academic constellation, but rather the conceptual glue holding together the curriculum. And since the most significant new development in business within the past decade is arguably the emergence of theories of sustainable business practice, we would do well to consider the role business ethics can play in the creation of a new "sustainable curriculum."     

Merger Control in the New Economy

This paper addresses the potential for conflict between antitrust authorities in the arena of merger control in the new economy. By new economy we mean two related developments. First, the internationalization of the economy, i.e. the ability to sell and produce products world-wide, and secondly, markets with certain characteristics such as network effects and other aspects of natural monopoly. We focus on three types of substantive issues in merger control – market definition, assessment of competitive effects, and the role of remedies. We argue that the scope for conflict varies significantly across these three arenas. In particular, conflict over market definition is less likely. By contrast, the assessment of competitive effects and the role of remedies are areas where conflict between antitrust authorities may be more likely in new economy-type markets.     

An Exploration of Opportunities for the Growth of the Fair Trade Market: Three Cases of Craft Organisations

Businesses that maintain ethical standards have an advantage in the marketplace based on the increasing interest of consumers in products that have a social and ethical component. Fair trade organisations that adopt environmental, social and ethical principles in trading are in a good position to make the most of this growing interest in the market. However, it is unclear whether fair trade organisations are taking full advantage of emerging market opportunities for ethically traded products. This research explores this issue by describing the business strategies of three fair trade organisations that import and sell craft goods into Western countries and evaluates them in the context of this growing market. The research findings indicate that in order to remain in business, fair trade craft organisations have had to adopt better business practices in recent years, improving quality, customer service and product offerings to customers. However, growth appears to be limited, as distribution remains focused on a small, niche market. This paper explores the distribution strategies of two fair trade commodity organisations that are successfully reaching a wider customer base, demonstrating that fair trade products have a unique selling advantage in the mainstream marketplace. In conclusion, fair trade craft organisations are not exploiting this market opportunity to the degree they should and will need to explore wider distribution and alternative business strategies to expand their market share.Debora Randall completed her Masters of Management at Massey University, in Auckland, New Zealand. She is currently using her interests in business and community development to work towards practical economic solutions to poverty. She is living in Vancouver, Canada where she is working on a number of community economic development initiatives.     

Privacy versus accessibility: The impact of situationally conditioned belief

The information age we are living in and the technology that supports it, raises new ethical concerns. Among these concerns are privacy — the rights of individuals to withold information they consider sensitive, and accessibility — the rights of individuals to obtain information that is relevant to the decisions they must make. Arguments about potential impacts of information technology on privacy and accessibility mask and underlying conflict — that one person's beliefs about their right to relevant information is likely to conflict with another person's belief's about their right to withold information they consider sensitive. This paper proposes that the conflict is likely to be a function of the role the individuals plays in the decision making situation — situationally conditioned belief (SCB) — rather than a function of the person's underlying ethical values.This paper presents an empirical study involving information privacy and accessibility in routine business and market decisions, designed to reveal the presence of SCBs. The results indicate that SCBs cause a gap in beliefs about information accessibility and privacy. Impacts of the SCB gap are discussed. A negotiation technique called information exchange is suggested as a means of closing the SCB gap in routine business and market transactions. Dr. Laura Lally received her Ph.D. in Information Systems. Dr. Lally pursues research on the impacts of information technology on a nation's culture, on business profitability, and on the ethical choices faced by individuals. She has published articles in Decision Sciences, the Information Society, the Journal of Global Information Management and in the Journal of End User Computing. She is currently investigating the risk factors involved in process reengineering under a grant from the National Science Foundation.     

Coordination Structures and System Restrictiveness in Distributed Group Support Systems

Most GSS research has studied the impact of restricting group interaction to GSS-prescribed coordination structures with face-to-face groups, while Distributed GSS (DGSS) has been largely ignored. Due to the nature of mediated communication in asynchronous interaction, it is relatively difficult to coordinate distributed groups, and a special coordination structure must be arranged to overcome these difficulties. This study examines the effect of system restrictiveness of coordination structures in an asynchronous environment. A 2 × 2 factorial experiment was designed with two independent variables – sequential vs. parallel coordination mode, and with vs. without a leader – to construct coordination structures with varying degrees of restrictiveness. The study finds that less restrictive coordination structures are more appropriate to support asynchronously interacting distributed groups. Objective decision quality is equal for both parallel and sequential coordination mode, but is significantly better with a group leader. Groups with parallel coordination mode have a stronger belief that the decisions they made are of higher quality than those of groups with sequential coordination mode. In groups with a leader, communication effectiveness is better. Satisfaction with a decision process is higher in parallel coordination groups and in groups with a leader. There is also a significant interaction effect. Satisfaction with the decision process is higher in sequential coordination groups with a leader than sequential coordination groups without a leader.     

Weak Spots in Business Ethics: A Psycho-Analytic Study of Competition and Memory in Death of a Salesman

The field of business ethics has shown little attention to the dynamics of memory in maintaining moral character. Yet memory is a complex process that involves the repression of some experiences in order to protect the moral integrity of the personality. Without the capacity to repress what one's moral conscience would not accept, the mind can be overtaken by neurotic ambivalence and moral confusion. In the context of business competition, where the pressures for potential gains and losses can be immense, long repressed desires can receive renewed strength resulting in a weakening of moral constraint.In this essay, I use the psycho-analytic theory of repression to investigate the complex, psychological vicissitudes of human memory. The theory of repression is a particularly powerful tool to investigate the moral implications of memory because memories which are repressed – i.e., forbidden consciousness – are done so at the behest of the individual's moral ideals. Experiences that offend these ideals or threaten the integrity of the ego can be repressed. Repression, then, is an infallible index of moral judgement.I will apply the theory of repression to the characters in and story line of Arthur Miller's play Death of a Salesman to elucidate the relationship between memory and ethics in business. Death of a Salesman is well suited for this purpose because the memories of the main characters are central to the play and are inextricably linked to the moral challenge competition in business poses.     

Modes of Managing Morality: A Descriptive Model of Strategies for Managing Ethics

As an alternative to attempts to impose models of personal moral development (e.g. Kohlberg) upon organisations we propose an evolutionary model of managing ethics in organisations. The Modes of Managing Morality Model that we suggest, is based on an analysis that explains why business organisations tend to move from less complex modes of managing ethics to more complex modes thereof. Furthermore, it also identifies the dominant ethics management strategies that characterise each of the stages. It is done in a way that avoids claiming that the more advanced modes of managing ethics necessarily represent moral development by business organisations. Instead of claiming the organisations develop morally, we claim that organisations move through an evolutionary process of improving their sophistication in managing ethical performance.