Total Quality Management

Abstract

This paper addresses the application of Total Quality Management (TQM) to improve the level of service quality being provided by organizations today. A model is presented that identifies tasks a service firm should complete in adapting a TQM approach to continuous quality improvement. Implications and recommendations are also examined regarding the application of TQM to service organizations.     

Participant-Centered Evaluation of Job Training Programmes for the Economically Disadvantages: A US Case Study

This article reports results from a US case study utilising participant-centred evaluations of government training programmes for the econ-omically disadvantaged. The study concludes that when qualitative evidence such as open-ended, face-to-face interviews with participants are added to the quantitative evaluation techniques currently used, significantly new or different insights can be gained for policy-making purposes.     

Structuring On-the-job Training: Report of a Multiple Case Study

Structured on-the-job training (OJT) has gained the attention of the business world as well as of researchers. The project discussed in this article contains a series of case studies of on-the-job training programmes in seven Dutch firms. Several dimensions are found to be useful in discriminating between types of OJT activities and between ways of structuring OJT. Trainee activities are either of a preparatory nature or a real work character. Assignments may be focussed on skill application, individualised study, or experiential learning. Jobs may be broken down to a greater or lesser extent and supervisors may have either a directive or a coaching role.     

Employees’ Perceptions of Management: a Case for Leadership Training

This article tests for a relationship between employees' perceptions of inequity and their ratings of individual leader behaviours. The analytical framework is based on the inducements/contributions model of employment exchange, the concept of psychological contract and equity theory. Results support that leaders' behaviour in this organisation was more of a factor than pay issues or requirements to work long hours. Implications for leadership training are discussed, including strategies to elicit and support the identified leadership behaviours     

Total Quality Management in Ghana: Critical Success Factors and Model for Implementation of a Quality Revolution

In this study, the authors aim to identify the critical success factors and challenges of total quality management (TQM) implementation and propose a model for the successful implementation of a quality revolution in Ghana. The approach in this study was to review existing literature followed by case studies of 15 firms. Three employees (quality manager/director and any two “ordinary employees”) were interviewed to identify the critical success factors that would be appropriate for the implementation of a quality revolution in Ghana as well as the main challenges of quality management they face. Findings revealed that top management commitment, empowerment and involvement of employees, resource availability, competition and increased customer awareness, and a well-functioning quality network are the major factors that are critical and essential if any TQM program is to be successful. Three main problems—management resistance, employee resistance, and resource paucity—were identified as principal impediments to TQM programs.     

Applying Within-Subject Methodology to Transfer of Training Research

Research suggests that the knowledge, skills, and abilities acquired by trainees in organisational training programmes frequently fail to transfer to the job. Accordingly, continued research on transfer of training is needed. Recent critical reviews of the training literature have indicated the need for improved methodological rigour in transfer of training research. This article presents recommendations for improving the methodological rigour of research on transfer of training. Specifically, the article addresses problems with selecting and measuring dependent variables, operationalising independent variables, conducting repeated measurements, and using within-subject and within-group research designs.     

人力资源培训开发与服务外包项目的分析与实践——以某管理咨询有限公司为例

基于企业人力资源培训开发服务外包项目,从环境分析、公司组建与战略规划、运营管理、市场细分与定位、财务分析、退出机制等六个环节入手,对某管理咨询有限公司的资产负债表、利润表、资本结构、成本费用、偿债能力、运营能力、盈利能力、经营风险等问题进行具体分析发现,当公司收入高于公司运营平均成本时,可以获得超额利润。适于积极扩大经营规模;当公司收入等于或者小于公司运营平均成本时,需要考虑退出市场或进行业务收割;当公司收入小于公司运营可变成本时,公司必须停止业务运营。     

践行实践教学模式,打造应用型人才——以市场营销专业为例

当前社会剧烈发展,应用型人才由于适应当前我国社会、企业的发展需要,因而顺应了时代的发展。但当前的人才培养模式却存在一定的问题,众多高校人才培养模式重理论轻实践,未与企业建立良好的合作。因此,规范实践教学培养模式必将改善传统教育模式的弊端,提升学生的综合能力,满足市场的人才需要。对此,应夯实理论基础,重视实践应用,加快教学模式转变,引导学生进行观念改革并建立长期稳定的实践教学基地。     

基于全面质量管理的高校经管类课程教学质量监控研究

高校经管类人才的培养教育必须从提升课程质量入手,持续走深、走实、走稳以质量提升为核心的内涵式发展道路,加快实现教学质量与数量的同步发展.目前,高校经管类课程教学存在内容单一、体系简单、观念固化等问题,需要运用PDCA循环来加强教学质量监控的四大环节,形成一个注重反馈的闭环管理系统,从全面质量发展角度构建三全一多一现的新式教学质量监控体系,开展经管类课程教学质量评估工作.     

高职院校素质教育的新诉求：团队训练

高职教育的“职业化趋向”需要激发学生的团队意识,企业运作的“素质化要求”需要提高学生的团队能力,社会生活的“幸福化追求”需要展示学生的团队规则,学生发展的“全人化过程”需要培养学生的团队精神。因此,加强团队训练已经成为高职院校素质教育的重要课题。     

实现全面小康消费质量的路径:一个湖南案例

提高居民消费质量是人本发展观、消费需求上升规律、可持续消费原则以及实现消费力和生产力、消费需求和经济增长良性互动的客观要求。以湖南为例,顺利实现全面小康消费质量,必须厘清一系列的现实障碍,务实地选择以下途径:统筹城乡、地区发展,增加居民收入,缩小贫富差距;突出服务消费重点,改善服务供给,优化消费结构;严格执法,加强督察,确保消费品质量;改善生态、完善基础设施,培育优美、舒适的高质量消费环境;提高消费主体的素质等。     

Factors Affecting Training Effectiveness in the Context of the Introduction of New Technology—A US Case Study

The purpose of this exploratory study was to identify the key factors within and outside the training context that could affect training effectiveness. The most important variables that were found to facilitate trainee learning and training transfer are: measurement of trainee knowledge before and immediately after training; supervisory support and encouragement for the application of new skills and knowledge; intrinsic rewards for applying newly learned skills and knowledge; a participative/sociotechnical organisation that is characterised by a high degree of employee involvement; and, a continuous learning environment that encourages frequent participation in multiskill training and retraining programs.     

探析全面质量管理与传统管理的区别

质量已成为全世界的共同语言。全面质量管理与传统管理是两种截然不同的管理范式。过去10年是全面质量管理的黄金时代,但从整体上看,全面质量管理在中国并没有惊人的表现。因此,不得不回头深入反思和重新认识全面质量管理,尤其是全面质量管理与传统管理的差异。     

An Application of a Basic Quality Management Approach in a Higher Education Environment

ABSTRACT

The Grand Valley State University Engineering Cooperative Education Program (ECEP) was able to utilize simple quality principles and tools for improving the program process. The main goal was to utilize a basic quality management approach to improve the efficiency of the engineering cooperative education program placement and evaluation process. After two years of redesign and implementation the efficiency of the program was considerably improved. All students participating in the program received competent training before the first cooperative experience and all were placed in cooperative positions on time. Furthermore, proactive measures were instituted as a continuous improvement measure to insure the efficiency of the process with the expected growth of the Grand Valley State University Padnos School of Engineering program.     

食品质量管理学课程的案例教学研究

食品质量管理学是食品质量与安全专业的核心课程,其教学需要与食品产业紧密结合。本文以常州市农村集体聚餐食品安全管理为例,研究了食品质量管理学知识在农村集体聚餐食品安全风险防控中的应用,并付诸教学实践。常州大学食品质量与安全专业在教育改革方面进行着多种形式的探索和实践,取得了较好的成果。     

民主管理同样适用于高职学生

本文针对当今高职学生文化基础薄弱,纪律意识较差,思维活跃,价值观念多元化,民主意识强,管理难度大的特点,联系实际,体现时代特征,运用教育学、心理学、政治学的原理,提出用民主的理念和民主的方法来管理学生,突破学生管理难的瓶颈,取得学生管理的良好效果。