Longitudinal measurement in organisational transformation: a case of a Dutch Flex Company

This paper will present the analysis of data over 3 years (1998, 1999, and 2000) on the satisfaction of flex workers in the context of a flex company’s service excellence programme, as an example of the use of measurements in relation to the change process. The important issues related to the specific data of the flex workers’ satisfaction surveys are: (a) the relationships between perceived satisfaction of flex workers and possible behavioural consequences, like making complaints and making use of other flex companies; (b) the stability of factor constructs over time that identify the major dimensions of satisfaction of flex workers; and (c) the satisfaction dynamics over time.     

企业员工职业生涯规划文献述评

通过梳理国内外学者的研究文献,笔者发现当前国内对企业员工的职业生涯规划的研究比较完善和丰富,但对青年员工职业生涯规划的研究比较少,而青年员工是当前企业发展的重要力量,开展对青年员工职业生涯规划的研究具有重大的意义。     

Stakeholder involvement in strategic HRD aligning: the impact on HRD effectiveness

The study reported here focusses on the question to what extent stakeholder involvement in HRD policymaking (here referred to as strategic HRD aligning) predicts effective HRD programmes. The study involved 44 large companies in the industrial, financial and commercial services sectors. The findings indicate that involvement of stakeholders in the strategic HRD aligning process, and their opinions on the quality of this aligning process in particular, have a positive effect on perceived HRD effectiveness. The perceived effectiveness is even more positive when the mean company score on the quality of strategic aligning is higher.     

企业员工职业生涯规划探讨

企业建立良好的员工职业生涯规划是加快员工成长的内在要求,也是企业培养技术人才的重要途径。目前,我国企业在实施员工职业生涯规划中仍存在诸多问题,影响着企业和员工共同发展目标的实现。企业应确立以人为本的职业生涯规划原则导向,加快完善有助于员工成长进步的职业生涯发展规划方案,实现以人的全面发展为重心规划的实施,从而凝聚人心、聚集人才,更好地为企业创新发展服务。     

裁员后留职员工的心理契约重构

由于种种原因,裁员后留职员工和企业之间的心理契约会被破坏,进而影响留职员工和企业的发展.应当探讨如何对留职员工和企业之间破坏的心理契约进行重构.为此,特提出四条对策,以期为裁员后留职员工和企业的发展提供参考.     

商业企业员工职业生涯感知与工作满意度的研究

国内外的理论研究对于职业生涯管理和工作满意度的相关研究,取得了一定的进展。伴随大型综合超市以及百货业的发展,越业越多的人员投入到现代销售企业的服务领域,加强对销售企业员工的工作满意度研究,对于提升其服务质量,减少顾客抱怨提升顾客满意度有着重要的作用。     

文化产业大发展中的金融支持机制研究

作为文化载体,文化产业在经济社会生活中正扮演着越来越重要的角色,不仅影响着人们生活的方方面面,也是经济转型升级中推动经济由数量增长向质量增长、由外生扩展向内生增长的重要力量。而金融作为引导资源配置、服务经济社会的重要部门,当前在推进文化产业发展过程中却仍然存在比较突出的瓶颈问题。本文对此进行了探讨。     

Role Profiles of HRD Practitioners in the Netherlands

This study of HRD practitioners and experts in the Netherlands was executed in 1993 and based on an earlier US role profile study. Two types of profiles were identified for eleven different roles that an HRD practitioner might perform within her or his job. Both profiles consist of core outputs of the different roles and the core competencies required for achievement of the outputs. Comparisons were drawn between current and future profiles and between the results of the expert study and the outcomes of the US study. The American role profiles appeared to be largely valid for the Dutch context.     

员工职业成长的影响因素及对策探析——基于组织和员工双向视角

本文首先对职业成长的内涵进行了界定,其次探讨了影响员工职业成长的个人因素和情境因素,最后从组织和个人的视角提出了促进员工职业成长的对策,主要包括加强职业生涯管理、增强人力资本、培养积极的心理资本和扩展广泛的社会资本等,对促进员工的职业成长具有一定的借鉴意义。     

A Phenomenological Approach to Inquiring into an Ethically Bankrupted Organization: A Case Study of a Japanese Company

This study introduced a phenomenological approach to the study of the companies that committed corporate crimes. The author first developed the epistemology of normative control which is based on the philosophical ground of phenomenology, sociology of knowledge, ethnomethodology, Habermas's normative theories, and Foucault's normalizing discourse in the context of organizations. He, then, showed the procedures for conducting a qualitative and phenomenological empirical case study of an aggressive Japanese company whose name appeared in the media for its scandal in Tokyo. The inquiry revealed the generative mechanism of normative control and the patterns of constructing social reality of workplaces in a Japanese company.For the sabbatical period August 1999–August 2000:     

女职工职业生涯发展研究综述——以高校女职工研究为例

从国内外女职工职业生涯发展的研究成果出发,对国内高校女职工职业生涯发展的研究进行了归纳和综述,旨在探索新时代高校女性职业生涯发展的路径,为高校女职工职业生涯发展实践提供理论保障,并推动女职工职业生涯发展方面的研究,为建设和谐的中国特色社会主义社会做出理论贡献.     

破解小额贷款公司发展难题

长期以来,我国农村地区金融服务供给不足,严重制约了我国农村经济的发展,也成为"三农"问题不能有效解决的重要因素。解决"三农"问题的关键之一在于能否为农村提供充足的、多层次的金融服务支持。尽管小额贷款公司的诞生有效地缓解了我国农村金融服务供给不足的矛盾,但小额贷款公司在运营过程中也出现了诸多问题,文中分析了这些问题并提出解决这些问题的相关措施。     

企业知识型员工绩效提升路径研究

彼得·德鲁克认为在21世纪知识是优于资本、自然资源或劳力的更重要资源,而知识的创造、转化和增值要靠知识型员工来实现。知识型员工的潜力发挥及绩效表现取决于个人因素、组织因素、工作本身三者的共同作用,具体表现为工作动机、能力、态度、工作特征、工作环境、工作支持、工作反馈等。为使知识型员工充分贡献自己的聪明才智、取得良好绩效,企业就必须提升员工效能感,打造学习型组织,打造专业发展平台并建立健全的激励机制。     

员工与顾客间的情绪感染——调节效应分析

员工与顾客之间存在着情绪感染问题。通过对餐饮与美发业利用配对样本从个人层面的问卷调查显示:员工工作满意,在对顾客服务中,其人际沟通质量和基本服务质量两个维度都有正向的影响;顾客年龄在员工工作满意与人际沟通质量、基本服务质量之间的关系中都存在负向的调节作用;员工情绪敏感度在员工工作满意与人际沟通质量之间的关系中具有负向的调节作用;而员工情绪表现力、顾客学历以及顾客——员工(企业)间关系的强度等则与员工工作满意之间的关系不显著。其结论是:服务行业需重视对员工及顾客个性的研究,并加强员工的情绪引导。     

Transitional Ethics: Responsibilities of Supervisors for Supporting Employee Development

New employees face a variety of life and career transitions in early adulthood. This paper explores these transitions that shape personal and career identity. A supervisor can play a central role in facilitating employee development during these times but may be unwilling or ill-prepared to do so. At other times he/she may provide assistance that is unwanted and inappropriate to the employee's developmental needs. The paper develops a framework for examining the supervisor's ethical responsibility to facilitate employee development and provides guidelines for managing these transitions.     

Problems in Knowledge Management: A Case Study of a Knowledge‐Intensive Company

Knowledge management has become an important tool in staying ahead in the competition between companies. In this article five different phases of the knowledge management process are distinguished: acquiring knowledge, codifying knowledge, disseminating knowledge, developing knowledge and applying knowledge. The occurrence of knowledge management problems is demonstrated in a case study in a knowledge‐intensive company. Most of the problems in this case occur in the first three phases of the knowledge management process. It is recommended that the company monitors on a regular basis, starting from its core competencies and its strategy, what essential knowledge their employees are lacking and encourages them to acquire it. Furthermore, the company should ensure that employees have time to codify their knowledge regularly and that adequate information systems are in place and kept up‐to‐date. The dissemination of knowledge can be improved by working in different teams, coupling junior with senior employees, and by the exchange of new knowledge between employees on a regular basis by encouraging the development of communities of practice and by the systematic creation of learning histories.     

A Case Study of Balanced Scorecard Implementation in a Malaysian Company

ABSTRACT

The balanced scorecard (BSC) has attracted considerable interest among organizations seeking to improve the implementation of their strategy. Nevertheless, the success of BSC initiatives is far from certain. Some researchers argue that the BSC has its theoretical roots in management by objective (MBO). Others argue that the BSC was probably inspired by the Tableau De Bord that has been used by French companies since the 1930s. All these techniques seek to provide organizations with a basis for aligning activities and objectives. Some researchers are beginning to raise questions about BSC's effectiveness. Basing their argument on the failure of MBO and performance management programs, they argue that the BSC may also encounter similar problems. Among other things, it is argued that the effective implementation of the BSC requires the presence of human relations norms. Studies on Malaysian culture indicate that this may be more difficult to develop in Malaysian organizations. Certain characteristics of Malaysian culture may impede the development of human relations norms. Other researchers argue that there are inherent weaknesses in the BSC concept itself. These weaknesses will limit the usefulness of the BSC. This study presents the findings of a study on BSC implementation in a Malaysian telecommunication company. The findings provide some support for the concerns raised about the problems and limitations of the BSC.     

FOCUS: New Ethics in a Future Dutch Health Market

Changes being introduced to deregulate the Dutch health care system after decades of extensive state control are to be welcomed, and will in future require consumers to be 'well-informed, cost-conscious and assertive patients, who are aware of their responsibility for their own health.' R.B. Kool MD, PhD and E.J.J.M. Kimman PhD are attached to the Department of Business Ethics in the Faculty of Economics and Econometrics at The Free University, P.O. Box 7161, 10107 MC Amsterdam.     

顾客生涯价值涵义研究

顾客生涯价值理论是以顾客为中心的营销理论与实践中的重要概念。本文选择从基本概念出发,阐述现有研究成果存在的缺陷和不足,由概念和计算模型入手,通过对核心概念的扩展和重新定义,来重新审视顾客生涯价值理论和实践应用。