Social media picture posting and souvenir purchasing behavior: Some initial findings

Almost one-half of pleasure travelers post travel pictures on social networking sites (Lo, McKercher, Lo, Cheung, & Law, 2011). Hence, this research explores whether travelers who post pictures on a social media site(s) of their trip otherwise known as ‘trip picture posters’ (TPPs) have different souvenir purchasing behaviors than those who do not engage in trip picture posting (non-TPPs). Findings indicate that TPPs are more apt to use souvenirs as gifts and souvenirs as evidence than non-TPPs. Further TPPs are more prone to purchase local and regional specialty items than non-TPPs. From a theory-building perspective, this study is one of the initial attempts to cross-pollinate the research streams of souvenir purchase behavior and social media usage. From a practical lens, these findings suggest that TPPs should be targeted with specific souvenir promotions.     

Industrial Heritage Attractions: Types and Tourists

Abstract

Heritage tourism has become an important sector in the tourism industry. In fact, interest in heritage tourism among the American public increased 16% from 1991 to 1995. In spite of this surge in demand for heritage tourism little is known about tourists' visitation to “types” of heritage attractions and if their travel behavior characteristics are related to their patterns of visitation. This study examined both issues in the context of industrial heritage tourism. The results indicated that tourists were visiting “types” of industrial heritage attractions. In addition, there was a relationship between the type of trip they were on, the number of people in their travel party, when they made their decision to visit, and the total number of trips they had taken in the last 12 months and the “type” of industrial heritage attraction they visited.     

The hidden side of travel: Epilepsy and tourism

Previous tourism research has examined the barriers and travel experiences of people with physical/mobility and sensory impairments. This paper advances tourism knowledge by revealing the travel experiences of people with the invisible and stigmatising condition of epilepsy. The study employed a phenomenological approach to explore whether, and how, the hidden neurological condition affects the travel experience. Analysis of the data revealed three main themes relating to the experience of travel for individuals with epilepsy: seizure episodes; invisibility of the condition; and managing anxiety. The paper illuminates the hidden side of travel for people with epilepsy and its social stigma, and problematises the socially constructed nature of travel as mostly visible, an escape from normality, independent and authentic.     

Why immigrants travel to their home places: Social capital and acculturation perspective

This paper presents an inductive analysis of the meanings and dynamics of immigrants' travel to their places of origin from the perspective of social capital and acculturation. The narratives from in-depth interviews with 20 informants with different backgrounds vividly portray the dynamic and subjective life experience of the Mainland Chinese immigrants in Hong Kong. The results thematically (re)presents their experience in terms of the “horizontal and vertical changes in social capital and its effects on travel decisions and acculturation, its influence on travel decisions, the effects of social capital on acculturation, and the influence of constraints on immigrants' travel.” Quintessentially, the inductive analysis sheds light on the meanings and dynamics of the immigrants' travel to their home places. For future studies, observations from this interpretive approach could be augmented by empirical testing and measurement of the interrelationships among social capital, acculturation, constraints, and travel decisions pertinent to Mainland Chinese immigrants traveling from Hong Kong to their places of origins.     

Social contact theory and attitude change through tourism: Researching Chinese visitors to North Korea

Drawing on 34 interviews with Chinese visitors to North Korea, this paper adopts the social contact theory to examine their attitude change through tourism. The paper first examines how Chinese tourists imagine North Korea as a tourism destination prior to their visits. Then the paper focuses on both the regulated and agentive dimensions involved in their travel, asking how individual Chinese tourist negotiates with the externally imposed restrictions to obtain more tourist-host contact. Third, it identifies both positive and negative post-trip attitude changes. In doing so, the paper creates a deeper and more comprehensive understanding of tourism conducted between China and North Korea which are perceived as “friendly” neighbors with conflicts. Apart from offering empirical and policy implications, this paper extends the use of intergroup social contact theory by focusing on a destination with restrictions on tourist-host contact.     

The ‘magic of filter’ effect: Examining value co-destruction of social media photos in destination marketing

Excessive filter processing of social media photos may cause viewers to question the authenticity of the photos. From the value co-destruction perspective, this research examines the effect of photo filtering on consumer perceptions. Study 1 ran content analysis of 2035 social media user posts and identified that destination marketing failure caused by filtered photos is a process involving tourists' negative emotions and multi-stakeholder (including platform, travel blogger, and destination) value co-destruction, represented by a chain relationship mechanism of “stimulation of filtered photos→ negative emotions of tourists→ failure of destination marketing.” Study 2 applied an experimental design and found that filtered photos have a significant effect on tourists' negative emotions, which play a complete mediating role in the relationship between filtered photos and value co-destruction of destination marketing. Additionally, the moderating effect of tourists’ aesthetic and authenticity pursuit in the influence mechanism was partially verified. Theoretical and practical implications are discussed.     

Analysis of Korean millennials’ travel expenditure patterns: an almost ideal demand system approach

ABSTRACT

Generational cohorts can differ in their consumption patterns and preferred travel behavior. As the millennial generation represents an important economic force and influences new consumption trends, this study utilizes nationwide data and almost ideal demand system (AIDS) approach to examine expenditure patterns of Korean travelers during holidays. In this process, the joint effects of travel-related characteristics are also examined. The results of the AIDS estimation on data from 871 domestic travelers reveal significantly different travel expenditure patterns for cohorts. The findings contribute to furthering the understanding of how different generational cohorts allocate their travel budgets to respective travel expenditure categories.     

Women's travel in the Tang Dynasty: Gendered identity in a hierarchical society

Women's travel writing has received increasing attention, with English literature being the focus of most studies. In contrast, Chinese women have been absent from historical travel narratives. The Tang Dynasty (618–907), a golden period in Chinese history, had a rare collection of women's travel poetry, a genre offering richness and insights on female travelers' experiences and perceptions of “other” places they had visited. Drawing on women's travel writings from All Tang Poetry, this study illustrates how travel narratives help formulate and reinforce, or downplay, gendered identities in the contexts of social hierarchy and patriarchal ideology. The research contributes to the gender, travel and identity literature from a Chinese language and culture perspective.     

Who is a tourist? Classifying international urban tourists using machine learning

A key issue in tourism management relates to the lack of consensus regarding a theoretical and practical definition of the term “tourist.” In turn, this results in a range of methods for counting tourists and measuring tourism. This paper presents a novel non-linear model for classifying international tourists in urban settings, based on machine learning classification methods. These methods utilize innovative feature engineering derived from photos posted on the Flickr social media platform combined with the specific urban destination street structure. The data science model that we developed for identifying international tourists produced an overall accuracy of 69% for Manhattan and 94% for Vienna and Prague, offering new tourism indicators such as repeat visits, travel distances, and short stays. The outcome of this study offers a better understanding of travel patterns among international tourists, which could improve international tourism management and promote a more practical and adaptable model for measuring and analyzing international tourism using machine learning and user-generated content.     

The impacts of world cultural heritage site designation and heritage tourism on community livelihoods: A Chinese case study

This article examines how cultural heritage conservation, often reflective of Western values, impacts local sustainable livelihoods (SL) in a living cultural heritage site. The article argues for the modification of the SL framework for analysing cultural heritage tourism through including an explicit focus on the transforming structures and processes of local livelihoods in Fujian tulou, China, a World Cultural Heritage Site. Drawing on data collected through in-depth interviews, non-participatory observations, and secondary sources, findings show that changes related to tourism development and heritage conservation can reduce the sustainability of livelihoods in living heritage sites. Tulou clusters tend to be regarded as tourist attractions and cultural relics rather than lived-in places. Traditional livelihoods have been affected as residents are forced to adapt to the demands of tourism. This research helps to expand the SL theory by incorporating cultural heritage capital and community self-organisation, and highlighting residents' self-controlled capacity toward assets.     

Short video marketing and travel intentions: The interplay between visual perspective,visual content,and narration appeal

Social media short videos represent a powerful tool for tourism destination promotion. However, little research has investigated their effect on tourist travel intentions. Drawing on the construal level theory and the elaboration likelihood model, this study investigates the interactive effects between visual and verbal framing of promotional tourism short video on travel intention through two scenario-based experiments. Study 1 examined the interaction effect between visual perspective and visual content. The results indicated that the match between first-person (versus third-person) perspective and activity-centric (versus site-centric) content fosters higher travel intention through enhancing imagery fluency. Study 2 further examined the moderating role of narration message appeal and revealed that first-person perspective with activity-centric content leads to higher travel intention when paired with rational (versus emotional) narration messages, with affect intensity playing a significant mediating role. These findings contribute to knowledge on short video marketing and provide valuable insights for tourism marketers.     

A Field Experimental Investigation of Managerially Facilitated Consumer-to-Consumer Interaction

Positive social interactions among consumers are considered increasingly important elements in corporate relationship marketing efforts. There is scant empirical research, however, demonstrating the effect of consumer interactions facilitated by service industry managers on consumer evaluations and behavioral intentions. This study employs a field experimental methodology utilizing four half-day cultural heritage tours (n = 156) to examine consumer-to-consumer (C-to-C) interactions within the group travel context. Research findings demonstrate that managerially facilitated C-to-C interactions significantly increase tour member satisfaction and enjoyment. Theoretical and managerial implications are discussed, and calls are made for more field experimental methodologies to be used in tourism research.     

An environmental social marketing intervention in cultural heritage tourism: a realist evaluation

ABSTRACT

Following Pawson and Tilley's principles of realist evaluation and the context–mechanism–outcome (CMO) framework, this paper conducts a process evaluation of an environmental social marketing intervention in a heritage tourism organisation. Social marketing and employee environmental interventions have received relatively scant attention in tourism. Additionally, prior literature mostly focused on the evaluation of intervention outcomes (i.e. how far the intervention produces precise targeted outcomes) and ignores the importance of process evaluation (i.e. identifying what works, for whom, under which circumstances and how, plus issues of intervention maintenance). This paper fills this literature gap using realist evaluation theory and academic perspectives, as well as via the reflections of practitioners involved in intervention design and delivery. Findings suggest that a good understanding of the tourism and organisational context (regarding the dimensions of structure, culture, agency and relations) and the use of tailored, action-focused mechanisms (for each context dimension) are critical to achieving transformational outcomes in environmental interventions in cultural heritage organisations. Based on these findings, it is concluded that the CMO is a useful framework for assessing environmental social marketing interventions in tourism (both for heritage and other tourism organisations). Implications for tourism practice and further research directions are also discussed.     

Effects of perceived constraints and negotiation on learned helplessness: A study of Chinese senior outbound tourists

Learned helplessness is an important psychological construct that may influence senior tourists' subjective wellbeing while travelling. Employing a mixed-method approach and a multi-sample design, this study examines how Chinese senior outbound tourists’ perceived travel constraints and negotiation efforts affect learned helplessness in outbound travel. We identified four perceived constraints (perceived incapability, lack of suitable travel agencies and services, lack of information and personal support, and complex travel decision-making) and three negotiation strategies (seeking family support, physical/health preparation, and learning). Multiple regression analyses showed that among the four perceived constraints, only perceived incapability increased learned helplessness significantly; conversely, negotiation in general reduced learned helplessness. However, not as expected, negotiation was not founded to be a moderator between perceived constraints and learned helplessness. Theoretical and practical implications are also discussed.     

Influences of travel constraints on the people with disabilities’ intention to travel: An application of Seligman’s helplessness theory

Changes to legal and social environments have contributed to the expansion of the disabled tourism market. However, despite this growth, within tourism there is a distinct lack of research of this niche market, and in particular of the barriers which impede or prevent those with disabilities from participating in tourism. This study addresses this lacuna by exploring the relationships between three inter-related concepts, these being: (1) travel constraints including its three sub-dimensions, these being intrinsic, environmental, and interactive; (ii) learned helplessness; and, (iii) intention to travel. This is attempted through a structured survey targeted at a sample of disabled Korean travelers (N = 301). The results revealed that the three sub-dimensions of constraints exerted no significant influence (p < .05) on travel intentions, though two of the three dimensions (intrinsic and environmental) were found to be statistically significantly associated with learned helplessness. This latter variable, in turn provided a statistically significant negative influence (p < .05) on intention to travel. The theoretical and practical implications of these results are discussed, and some avenues for future research are highlighted.     

Analysis of Blogs and Microblogs: A Case Study of Chinese Bloggers Sharing Their Hong Kong Travel Experiences

Blogs and microblogs became popular in recent years among people who would like to share their travel experiences online. This is a phenomenon which marketers are interested in but know very little about. This exploratory study analyzes blog and microblog contents created by mainland Chinese visitors sharing their Hong Kong experiences, with the objective of gaining insights into how bloggers communicate their travel experiences and how this could help market a destination. Three hundred blog posts and 300 microblog posts are analyzed. Research results indicate a generally positive image of Hong Kong as a destination among the mainland Chinese bloggers. The study also profiles the bloggers by their usage pattern and identifies opportunities for using the social media for destination marketing purpose. While the case study is about Hong Kong, the research method and blogging patterns identified would also apply in other destination situations.     

The modernities of heritage and tourism: interpretations of an Asian future

Recent years have seen the emergence of a number of regional-based charters and declarations; all of which attempt to address the Eurocentric biases of the global heritage movement. For example, the Nara Declaration, China Principles, Hoi An Protocols and Seoul Declaration all reflect a desire to develop heritage frameworks that are sensitive to, and in tune with, the complexities and socio-cultural specificities of the Asian region. With the primary concern of these initiatives being the development of more appropriate ‘conservation philosophies’ or notions of ‘authenticity’, they have given less attention to the interface between heritage sites and their consumers, or tourists, and the rapidly changing nature of tourism in Asia. Indeed, the vast majority of reports and studies produced by UNESCO, ICOMOS, IUCN and others continue to talk of ‘the tourist’ as a singular, homogenous construct. The rapid growth of travel for leisure and recreation within Asia today, however, demands a re-appraisal of how such terms are used and deployed within the heritage industry. Accordingly, this article examines why Asian tourism is presenting new and unfamiliar challenges for policy makers regarding the management and presentation of heritage sites in Asia. More specifically, it considers the industry familiar discourse of ‘site interpretation’ against a backdrop of Asian modernities in order to ask questions about aesthetics and the politics of heritage narration.     

Discovering highly profitable travel patterns by high-utility pattern mining

Travel diaries have been widely used by tourism researchers to gain insights into the travel behaviors of travelers because of their rich information. However, their potentials have not been fully utilized due to the unawareness of the utility information hidden within. Existing works have mainly focused on identifying popular travel patterns in the travel diaries, while overlooking their potential profitable benefits. To fill this gap, we introduce the concept of “utility” into the analysis of travel diaries and present high-utility pattern mining technique for the effective discovery of highly valuable travel patterns. We demonstrate the benefit of this approach through a case study using a large-scale travel diary data set constructed from venue check-in data. The findings are useful for tourism managers to develop valuable travel packages. The presented approach is general and can be applied to various tourism contexts to explore highly profitable travel and purchasing patterns.     

From dreaming to believing: a review of consumer engagement behaviours with brands’ social media content across the holiday travel process

This paper reviews social media user engagement behaviours with brands and proposes a new stage within the travel process. Specifically, the pre-trip stage is examined and investigation into a two sub-stage split is proposed; pre-purchase and post-purchase. Dubbed the Believing phase, this paper calls for research into the patterns of engagement behaviour towards hotel brands’ content at this currently under-researched stage. Current social media-focussed research examines influence on purchasing decisions of users, social media usage on-site, and post-trip evaluation. There remains a conceptual gap highlighting the behavioural patterns of users during the period between initial purchase and subsequent departure.     

Travelers’ use of social media: A clustering approach

Research regarding the use of social media among travelers has mainly focused on its impact on travelers’ travel planning process and there is consensus that travel decisions are highly influenced by social media. Yet, little attention has been paid to the differences among travelers regarding their use of social media for travel purposes. Based on the use of travel social media, cluster analysis was employed to identify different segments among travelers. Furthermore, the study profiles the clusters based on demographic and other travel related characteristics. The findings of this study are important to online marketers to better understand traveler’s use of social media and their characteristics, in order to adapt online marketing strategies according to the profile of each segment.