The effect of COVID-19 pandemic on domestic tourism: A DEMATEL method analysis on quarantine decisions

Countries' most effective methods to reduce the impact of outbreaks are quarantine the regions during the pandemic periods. Quarantine decisions during a pandemic directly affect the hospitality industry. There is no universal guideline regarding the quarantine decision during a pandemic. There is a gap in the literature on making the right quarantine decisions to decrease the negative effect of a pandemic on the hospitality industry. To fill this gap, this study uses a decision-making trial and evaluation laboratory (DEMATEL) method to help countries for quarantine decisions due to the COVID-19 pandemic. One of the critical hospitality industry indicators is the inter-regional travel flow between regions for local tourism. Data from the household domestic tourism survey obtained from the Turkish Statistical Institute (TurkStat) is used to acquire the number of people entering and exiting among regions. This study's findings indicate that Istanbul has an essential impact on Turkey's rest. The results also demonstrate that the DEMATEL method provides convenient solutions for quarantine decisions during a pandemic. The DEMATEL application results concerning the COVID-19 pandemic effect might shed light on the hospitality industry’s prospects and challenges. This study's findings might be adopted to prepare the hospitality industry for the COVID-19 pandemic and similar pandemic.     

Public strategies to rescue the hospitality industry following the impact of COVID-19: A case study of the European Union

The COVID-19 pandemic has caused a “zero tourism” situation throughout the world with unpredictable consequences. Several authors analyzed the economic impacts of the COVID-19 pandemic during the second trimester of 2020, but none of them have specifically examined European Union countries and the joint actions taken to fight the pandemic. Using a case study methodology, this paper presents a literature review of the most up-to-date studies on the impacts of the COVID-19 global pandemic. Secondly, we specify the different public intervention measures implemented by the European Union in accordance with supranational governance theory and stakeholder theory. Finally, we set out the different COVID-19-related public rescue strategies for the tourism and hospitality sector at the individual level (for tourists), at the business level (for touristic companies) and at the destination level (for the European Union countries), from the perspective of stakeholders. The main contribution of our research is therefore to explore the public strategies to rescue the tourism and hospitality sector in the context of the European Union.     

与新冠肺炎疫情相关的旅游者行为研究——回顾与反思

旅游者行为研究一直是国内外旅游学界关注的重点和热点。在全球旅游业遭遇新冠肺炎疫情带来的巨大冲击和挑战时,英文期刊上与新冠疫情相关的旅游者行为研究也与日俱增。虽然英文学界对与新冠疫情相关的旅游研究有过零星的、整体上的批判性思考,但鲜见对旅游者行为这一具体研究领域最新进展和实质贡献的讨论。基于对8种旅游类英文SSCI期刊截至2021年8月31日所载83篇论文的分析,本文回顾了与新冠疫情相关的旅游者行为研究进展,并评价了这些研究的实质贡献。从研究主题看,现有文献集中在“风险感知与出游意向”“旅游购买决策”“实际旅游中的行为与体验”和“对技术的态度”等四个方面。从研究取向看,定量研究占主导;与之相对应的是,问卷调查是主要的数据收集渠道。虽然大部分研究明确提及使用了某种或某几种理论,但主要是应用现有理论来提出所假设的变量之间的关系,或解释新冠疫情背景下新的旅游消费现象,并未对现有理论框架、概念做出重大改变。未来的研究还应该考虑运用定性方法、大数据分析技术和实验法,挖掘、识别、验证新冠疫情作为公共健康危机的独特属性以及与之关联的独特的旅游者行为和旅游消费现象,以期更好地实现概念化、理论化,并在中国特色的疫情防控实践中,更好地实现与新冠疫情有关的旅游者行为研究的本土化。     

Tourism operator mental health and its relationship with SME organisational resilience during disasters

Crises have a negative, and often long-lasting impact on mental health. The stress of dealing with the ongoing and unpredictable aspects of the COVID-19 pandemic has led to an unprecedented rise in mental health problems including low mood, depression and anxiety. Tourism businesses have faced ongoing challenges, with repeated lockdowns and drastically reduced tourist numbers and mental health challenges faced by operators may impact the resilience of tourism organisations and vice versa. Few studies have examined this. Our study in Victoria, Australia documents the mental health impacts of the COVID-19 crisis on owners and managers (operators) of small to medium tourism businesses and explores organisational factors that may impact or protect operator mental health during the crisis. Our findings show that the mental health of the cohort reached critically low levels over the course of the pandemic. We also identify positive associations between tourism organisational resilience and operator mental health.     

COVID-19 in Singapore and New Zealand: Newspaper portrayal,crisis management

News frames influence destination reputation. Research primarily focuses on social media impact relative to destination reputation. Newspaper reporting is a major source of information which remains a study area underexplored when assessing news media framing. This study fills the gap by analyzing how newspapers from tourist generating countries such as China, USA, and Australia portrayed reputable destinations like New Zealand's and Singapore's efforts to mitigate the COVID-19 pandemic. The ProQuest library database was used to collect 192 newspaper articles. The software Qualtrics Text iQ and Leximancer were used to track sentiments, identify themes and concepts correlating with literature on tourism crisis management. Responses to the COVID-19 pandemic yields a negatively lower sentiment value for New Zealand, than Singapore's higher sentiment value. The contribution lies in the relationship concept emphasizing shifts in destination reputation corollary to crisis management, and to account for reputation fluctuations in media framework theory.     

Forecasting tourism recovery amid COVID-19

The profound impact of the coronavirus disease 2019 (COVID-19) pandemic on global tourism activity has rendered forecasts of tourism demand obsolete. Accordingly, scholars have begun to seek the best methods to predict the recovery of tourism from the devastating effects of COVID-19. In this study, econometric and judgmental methods were combined to forecast the possible paths to tourism recovery in Hong Kong. The autoregressive distributed lag-error correction model was used to generate baseline forecasts, and Delphi adjustments based on different recovery scenarios were performed to reflect different levels of severity in terms of the pandemic's influence. These forecasts were also used to evaluate the economic effects of the COVID-19 pandemic on the tourism industry in Hong Kong.     

新冠肺炎疫情对中国旅游业的影响及其应对探讨

新冠肺炎疫情给全球旅游业带来了巨大的冲击和挑战,深入探讨疫情对旅游业的影响及应对成为各界关注的重点。本文从居民出游意愿、场所空间容量、市场经营主体、旅游政策等供需关系方面分析了新冠肺炎疫情对中国旅游业的影响。研究表明：（1）疫情对居民出游消费信心、意愿和能力造成较大影响,但潜在出游需求仍然存在。（2）疫情对旅游地空间环境造成较大物理和心理压缩,与旅游关联紧密的文化产业、娱乐业的生产空间容量也受到了间接影响。（3）疫情对旅游产业链、旅游市场主体经营等方面造成了全面且深远的影响。（4）疫情防控常态化下旅游政策供给以“流动管制”和“行业纾困”并重为主。面对疫情的持续影响,建议着重从组织响应、空间响应和企业韧性3个方面进一步强化旅游业应对能力,即：完善业外支撑、业内驱动、业界保障的三位一体组织响应体系;构建旅游目的地（点）-连结（线）-网络结构（网络）的三级协同空间响应机制;从企业组织、产品服务、管理和营销、市场品牌、员工心理等5个方面加强旅游企业韧性建设,以增强中国旅游业恢复发展能力。     

Covid-19 and tourism vulnerability

The COVID-19 pandemic has dramatically impacted tourism and leisure activities worldwide, especially in the hospitality sector. This paper has a conceptual and empirical motivation based on two objectives. First, it identifies several of the primary factors behind the vulnerability of tourism to COVID-19 (tourism dependency, market structure, the supply of rural accommodation, and health incidence of the pandemic). Second, it constructs a vulnerability index to COVID-19 using Spain and its 50 provinces as case. The main results obtained indicate that tourism to the Balearic Islands, the Canary Islands, the provinces of the Mediterranean coast, and Madrid, in which the state capital is located, present higher vulnerability to COVID-19, yet with different underlying factors. Our methodology and results are of interest to policymakers in terms of the short- and medium-term strategic policies that can be employed to mitigate current and future shocks.     

The repercussions and challenges of COVID-19 in the hotel industry: Potential strategies from a case study of Indonesia

The COVID-19 pandemic has hit the tourism and hospitality sector hard. Hotel managers face uncertainty in this environment in order to survive. This study explores the impact of COVID-19 on the hospitality industry, particularly hotels in Indonesia, one of the largest developing countries. It examines the challenges faced by hotel managers and the strategies used to survive. Through the lens of complexity theory, we discuss whether the strategies being deployed are beneficial, redundant, or detrimental for hospitality businesses. Based on semi-structured interviews with 13 hotel managers in Jakarta, Bandung, and Bali, the findings shed light on the various challenges to hotels. We also highlight which challenges could turn into opportunities. The findings show that the strategies that managers are deploying could be detrimental in the future. Potential future research directions are also discussed.     

A tale of four futures: Tourism academia and COVID-19

The ongoing COVID-19 pandemic is an unprecedented “super-shock” for the tourism industry. How tourism academia relates to this unpredictable context is anyhow not yet evident. This study uses a qualitative scenario method to propose four possible futures for tourism academia considering the pandemic and to draw attention to key factors of these future developments. Nine interviews were held with tourism (full/ordinary) professors across Europe, America, Asia, and the Pacific Region to gain expert insights. As a result, four scenarios are proposed for tourism education, industry collaboration, research, and discipline identity. Recovery (“new sustainability” or “revenge-tourism”) for tourism academia if the pandemic impact is short-term, and Adaptancy (“bridging the gap” or “decline”) for tourism academia if the COVID-19 impact is long-lasting. Key factors for the way forward are finally discussed and contributions of our findings are highlighted.     

Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India

COVID-19 outbreak has presented unprecedented circumstances before the fragile tourism and hospitality industry. The highly infectious novel coronavirus continues to thwart the sector and raises serious questions about the present and future survival of the sector. The research addresses two important concerns, first, pertains to the major challenges that hospitality and tourism industry faces amid current conditions; and second relates to the vital learnings for the industry. The study draws on the interviews with 15 participants in senior positions in hospitality industry, and tourism and hospitality education services. Responses to the interviews were content analysed, which resulted in 27 sub-themes that were further condensed into 4 major themes. The dominant sub-themes that emerged out of the qualitative enquiry included need of multiskilling and professional development of the employees, increased sense of hygiene, sanitation and related SOPs, optimism toward revival of the industry, media roles, and need of better crisis preparedness. Subsequent overarching themes included “Human Resource Management”, “Health and Hygiene”, “Continuity” and “Concerns”. The study critically discusses prominent themes in the light of the existing arguments from the literature and reflects on implications for the decision makers. The major implications of the study are in the form of determined themes adding to the evolving theory on COVID-19 pandemic and tourism & hospitality industry; and managerial recommendations to address host of issues while taking essential learnings stemming from the current circumstances. Limitations and scope of future research are also discussed.     

Attention to social issues and CEO duality as enablers of resilience to exogenous shocks in the tourism industry

The tourism literature recognises the importance of resilience to crises, but little is known about how tourism firms become resilient. In particular, the use of corporate social responsibility (CSR) as a risk-reduction strategy has been identified as an important gap in the literature. Aiming to fill this gap and adopt a more integrative view, this study examines complementarities between tourism firms' attention to social issues and corporate governance mechanisms in the context of the COVID-19 pandemic. Supported by the attention-based view and stewardship theory, the findings show that firms' attention to social issues and CEO duality might be associated with higher degrees of firm resilience. If firms have a CSR committee, the presence of CEO duality might leverage firms’ attention to social issues. The findings suggest that corporate governance should not restrict executive flexibility when tourism firms face exogenous shocks if firms pay attention to social issues.     

The pricing of European airbnb listings during the pandemic: A difference-in-differences approach employing COVID-19 response strategies as a continuous treatment

The COVID-19 pandemic has been a major shock to the global tourism industry. Given its peculiarity, this paper analyzes one of the most intriguing questions in the Airbnb literature – the pricing of Airbnb listings – by taking advantage of a difference-in-differences methodology that largely draws on variations in country-level policy responses to the pandemic. Relying on a dataset containing weekly information from 130,999 continuously active listings across 27 European countries from 2019 to 2020, this study first investigates the exogenous impact of response policies (proxied by the COVID-19 Stringency Index) on demand. Secondly, accounting for the endogeneity of both demand and prices, this research analyzes pricing responses to demand variations. Results show that: i) increases in the COVID-19 Stringency Index cause significant declines in Airbnb demand; ii) increases in demand cause, on average, increases in Airbnb prices; and iii) pricing strategies between commercial and private hosts differ substantially.     

Do you dare to travel to China? An examination of China's destination image amid the COVID-19

The impact of COVID-19 on destination image is critical for international tourism recovery. This study is conducted focusing on China, the first epicenter of the COVID-19 pandemic, with mixed methods. Drawing on survey data collected from 500 US travelers, the study first examines China's destination image perceptions and travel intention. The results reveal that (1) US respondents have low travel intentions to China amid the pandemic; (2) Destination safety and security is the most influential image factor that leads to the low travel intentions to China. News media is proposed to have significant influence on China's image formation due to the COVID-19. A simple content analysis is conducted on CNN's news and China is found to be tied closely with COVID-19 and most news articles are emotionally negative. Those respondents who follow news outlet websites for COVID-19 view China more negatively and have lower travel intentions.     

新冠疫情对景区依托型安置区失地农户生计的影响——以三清山银湖湾安置区为例

新冠疫情对易地搬迁农户的生计造成了严重影响,对生计方式由农业向旅游服务业转型的景区依托型安置区农户生计的影响尤为显著。本文以三清山风景区的银湖湾安置区为例,分析了安置区农户的生计资本,探讨了新冠疫情对安置区农户生计的影响及其机制,并提出了增强农户生计抗风险能力的若干对策。研究发现：（1）易地搬迁对农户的生计资本产生了较大影响。搬迁后,总体上农户生计资本有所增加,农户的物质资本和金融资本增加明显,自然资本则直接被旅游资本所替代,由此引起相对于旅游业经营而言人力资本的减少;（2）新冠疫情对旅游业的重创直接影响到银湖湾安置区农户的生计,对农户生计的影响面广、影响程度深、潜在影响明显;（3）失地、依赖旅游业、组织化程度低、安置后管委会角色退出等形成了安置区农户生计所处的特定情境,疫情对农户生计的影响程度与此特定情境有直接的关系。本文可为其他类型安置区农户生计的疫情影响研究提供参考,也可为增强易地搬迁农户生计的抗风险能力提供指导。     

Impacts of COVID-19 on global tourism industry: A cross-regional comparison

The tourism industry was one of the world's greatest markets; until the world met a pandemic in the 21st century, COVID-19. This study aims to present the reactions of travelers during the pandemic trends outlined by adopting text mining techniques. Between December 30, 2019–March 15, 2020, approximately 75,000 comments are retrieved from the TripAdvisor forums, and 23,515 cases from the US, Europe, and Asia forums are employed for analyses.The results reveal that the tourism sector is easily affected by global crises. It is almost the same day that travelers decide to cancel or delay their trips, with the spread of the news. More in-depth analyses uncovered several topics consisted of comments on benefiting from travel insurance and refund due to the travel cancellations. Travel insurance has become a hot topic, which may be a way of reanimating the industry by offering travel packages, including travel insurance services.     

Impacts of COVID-19 on Chinese nationals' tourism preferences

This paper examines the impacts of COVID-19 on Chinese nationals' tourism preferences. Employing a mixed-method research design, two rounds of nation-wide online surveys were conducted, one in February 2020 when COVID-19 cases started to peak in China and another one in June 2020 when COVID-19 was a global pandemic; both survey studies were accompanied with semi-structured in-depth interviews and altogether 37 interviews were conducted in two stages. Based on both quantitative survey data and qualitative interview data, the research identified that: 1) COVID-19 significantly reduced Chinese nationals' preferences to travel to countries with high infection numbers, and geographically faraway, administratively and culturally distant outbound destinations; 2) Chinese nationals reduced their preferences in all travel modes and most of the tourism forms, but most of them would prefer nature-based, rural, and cultural destinations after COVID-19; and 3) shortened trips in short travel distance are preferred after COVID-19. The findings offer rich insights and practical implications for governments, industry organisations, and tourism operators to formulate tourism recovery strategies toward Chinese tourists.     

A review of early COVID-19 research in tourism: Launching the Annals of Tourism Research's Curated Collection on coronavirus and tourism

The COVID-19 pandemic has brought unparalleled impacts to the global tourism industry, thus inspiring a wave of academic research. This paper presents a review of the early literature on COVID-19 and tourism, representing 249 papers. The analysis revealed five key themes: (1) psychological effects and behavior; (2) responses, strategies, and resilience; (3) sustainable futures; (4) impact monitoring, valuation, and forecasting; and (5) technology adoption. However, this research also raises questions about theoretical contribution, methodologies, and future research potential. This article also launches the Annals of Tourism Research's Curated Collection on coronavirus and tourism. The Collection contains all past articles published in Annals of Tourism Research on the topic and will continue to grow as new articles are added.     

Reviving tourism industry post-COVID-19: A resilience-based framework

The COVID-19 pandemic struck the tourism industry severely. Based on the review of 35 papers that studied the tourism industry in the wake of the pandemic, we propose a resilience-based framework for reviving the global tourism industry post-COVID-19. Our framework outlines four prominent factors for building resilience in the industry: government response, technology innovation, local belongingness, and consumer and employee confidence. We argue that using such inclusive resilience; the tourism industry may transform into a new global economic order characterized by sustainable tourism, society's well-being, climate action, and the involvement of local communities. We also offer directions for future research in the area.     

Crisis and Africa's tourism industry: A comprehensive review and agenda for future research

Although several studies have investigated crisis and crisis management in tourism, knowledge, and scholarship are limited in this field, especially in third-world nations like those in Africa. This paper presents a comprehensive review and synthesis of crisis management literature in Africa to address the gap in current understanding. The content-based analysis of 77 published articles from 29 journals provides a deeper understanding of Africa's tourism crisis research and scholarship trends. A three-stage integrative framework classifying crisis management literature/approaches was developed: pre-crisis, during-crisis, and post-crisis. This paper examines Africa's current and emerging tourism crisis issues identified in the analysis. It also discusses the implications of existing studies on crisis management research and outlines new research directions and implications concerning the COVID-19 pandemic.