Understanding pioneering orientation in tourism clusters: Market dynamism and social capital

The aim of this paper is to study whether and how closed ties and diverse ties moderate the relationship between firms' market dynamism and pioneering orientation in a tourism cluster. We use original data on a sample of 215 firms belonging to the World Heritage Cities of Spain. The results show a curvilinear U-shaped relationship between market dynamism and pioneering orientation. This relationship is accentuated by higher closed ties, and is attenuated by higher diverse ties. Managers are advised to pay attention to changes in consumers’ needs so as to identify first-mover opportunities. Furthermore, firms located within tourism clusters might benefit from developing social capital. Specifically, managers should strengthen their closed ties when market dynamism is high and their diverse ties when the first changes in the market emerge.     

Sustainability practices of family firms: the interplay between family ownership and long-term orientation

Sustainability practices are critical for family firms, as they relate directly to the continuity of the business and relationships with important stakeholders, such as members of the local community. Nevertheless, not all family firms wish to adopt sustainability practices. To examine this, we draw upon the socioemotional wealth perspective in order to develop a theoretical model of the direct negative effects of family ownership on the adoption of sustainability practices. We also suggest moderating effects of long-term orientation (LTO) on this link. Our model is tested on a sample of 195 family firms in the tourism and hospitality sector. The results support our hypothesis that family ownership negatively influences the adoption of sustainability practices. Additionally, LTO moderates the relationship between family ownership and the adoption of sustainability practices, such that family owners with a high LTO are more likely to adopt this particular practice compared to those with a low LTO.     

A theoretical framework for sustaining culture: Culturally sustainable entrepreneurship

While the three phenomena—culture, sustainability, and entrepreneurship—have been discussed separately, or paired in the tourism literature, they have rarely been studied together. This paper proposes culturally sustainable entrepreneurship as a new, theoretical framework for insight and advocacy in indigenous and non-indigenous tourism contexts. Culturally sustainable entrepreneurship encourages adapting entrepreneurial models that sustain and enhance the values and traditions of a community for its self-defined benefits, rather than imposing economic entrepreneurial models that may change conditions within a community. Entrepreneurial strategies in the mainstream proceed upon values that may diverge sharply from those of non-mainstream cultures. Culturally sustainable entrepreneurship promotes sustainable empowerment through owned-decision making for marginalized populations. Living cultures are presented as particular application for culturally sustainable entrepreneurship.     

Effect of customer orientation and entrepreneurial orientation on innovativeness: Evidence from the hotel industry in Switzerland

While researchers have explored the relationship between customer orientation, entrepreneurship and innovativeness with business performance in different organizations, few such studies exist on the hotel industry. This current work investigates the potential influences of these variables on hotel industry performance. Data for this study was collected through personal questionnaires collected from 156 hotel managers and owners from German and French speaking cantons located in Switzerland in order to examine the interrelation between innovativeness, customer orientation, entrepreneurship and service business performance dimensions (i.e., profit goal achievement, sales goal achievement and ROI achievement). The findings support aspects of prior research, but also provide some new insights by exploring customer orientation and innovativeness simultaneously and revealing how these factors impact upon the performance of the Swiss hotel industry. In the light of existing literature, limitations and future research directions are subsequently addressed.     

Women entrepreneurship orientation,networks and firm performance in the tourism industry in resource-scarce contexts

Drawing on network theory, this study examines how the entrepreneurship orientation (EO)-performance nexus is intermediated by networks firms establish with government agencies, suppliers, and resource acquisition. Structural equation modelling is used to test the model on a sample of 556 women tourism entrepreneurs in Ghana and Nigeria. Findings indicate that EO positively influences firms’ social ties, resource acquisition, and performance. The results also indicate that establishing strong ties with government agencies leads to more resource acquisition among women owned tourism businesses than strong business ties with suppliers. Furthermore, business ties are more beneficial when they mediate the effect of EO on performance and become weak and negative when the effect is sequentially mediated by business ties and network resource acquisition. Political ties negatively influenced performance. This study provides novel insights into the EO, networks and performance nexus in resource-scarce contexts. The managerial implications for supporting women entrepreneurs are critically examined.     

Enhancing hospitality business performance: The role of entrepreneurial orientation and networking ties in a dynamic environment

Utilizing a sample of 192 hospitality firms, this study investigates the moderating role of a dynamic environment, coupled with business and social networking ties and technology resources, on the relationship between entrepreneurial orientation and organizational performance in hospitality firms. This research is novel in that we adopt business network ties and social network ties as two moderating variables along with technology resources between entrepreneurial orientation and business performance, providing evidence on a topic which has received little attention to date. The results posit that in an uncertain, dynamic environment a higher level of risk and entrepreneurial orientation benefit business performance especially when coupled with strong business and social networks.     

Promoting entrepreneurial orientation through the accumulation of social capital,and knowledge management

Management scholars and tourism practitioners emphasize the importance of knowledge management to and social capital of medium and small vendors’ entrepreneurial orientation. Constraints on medium and small vendors’ time and energy suggest that accumulating social capital is helpful to enhance knowledge management. Furthermore, how and why medium and small networks contribute to entrepreneurial orientation deserves further investigation. In this study, we offer hypotheses to shed insight on the interrelationships among critical attributes of social capital and further test the mediation role of knowledge management that may contribute to entrepreneurial orientation between medium and small vendors. We tested our hypotheses using data collected from 286 medium and small vendors in night markets located in different regions of Taiwan. Study findings identified different relationships among social capital, confirming our hypothesis that social capital affects knowledge management and its application. We further demonstrate that social capital and entrepreneurial orientation are fully mediated by knowledge management. Implications for future research on tourism industry management and medium and small firms’ managers are discussed.     

Sustainable development and stakeholder relations management: Exploring sustainability reporting in the hospitality industry from a SD-SRM approach

This paper explores the sustainability reporting of 170 hospitality companies from a SD-SRM approach. The purpose of the study is to ascertain the information that companies disclose in accordance with the sustainable development (SD) and the stakeholder relations management (SRM) theories and to identify the areas for improvement in the management and reporting practices of sustainability in the hospitality industry. The authors use the content analysis method to identify and describe the sustainability reporting of hotel chains and independently managed hotels in Spain. The findings show that the sustainability information reported by hospitality companies currently meets the basic principles of a SD-SRM approach. Nonetheless, the authors also identify areas for improvement, such as the orientation of the reporting to suppliers or the more equilibrated distribution of information among all corporate stakeholders. Based on these findings, the authors consider that the integration of information following the SD-SRM approach described in this paper could facilitate a better compliance of hospitality companies with the principles of the SD and SRM theories.     

Entrepreneurial strategies and tourism industry growth

This paper investigates the relationship between entrepreneurship strategies and industry growth. Drawing on a longitudinal database of 481 tourism strategic planning documents, a sampling framework is used to map tourism strategies, tourism entrepreneurship strategies and tourism entrepreneurship strategic themes to tourism region by year (across a 10-year cycle), as well as to compile corresponding tourism jobs and visitation growth data. Exploratory bibliometric visuals and logistic regression reveal that regions with a tourism strategy and targeted strategies to support entrepreneurs predict tourism growth, specifically strategies for human capital development and tourism incubation programs. Future research should focus on the efficacy of tourism incubation programs for stimulating entrepreneurial activity in regional areas and as a mechanism to stimulate recovery from global crises.     

Challenging the principles of ecotourism: insights from entrepreneurs on environmental and economic sustainability in Langkawi,Malaysia

Ecotourism is a normative concept defined and driven by generalized principles concerning local livelihoods and conservation of natural and cultural environments. Supply-side studies considering the applicability of these principles in practice are limited. In particular, an understanding of how entrepreneurialism shapes ecotourism is largely absent from the literature. We investigate the intersection of entrepreneurialism, ecotourism, and governance using a case study of actors at the Kilim Karst Geoforest Park (KKGP) in Langkawi, Malaysia, which has seen a rapid rise in entrepreneurial “ecotourism” activities. However, levels of competition between actors, their perceptions of ecotourism, and the challenges and tensions they face are unknown. To address this, a “hierarchy of entrepreneurship” is presented, grouping actors into three tiers: governing institutions, tour companies, and independent entrepreneurs, from whom qualitative data are elicited. Opinions and contestations between and among tiers are elucidated around themes including how understandings of ecotourism influence entrepreneurial strategies, and how challenges and tensions may inhibit the economic, social, and environmental sustainability of ecotourism at KKGP. The study demonstrates that the normative dogma guiding how ecotourism should be practised must be balanced against the diverse understandings, motivations, and capacities of ecotourism entrepreneurs on the ground and the effectiveness of governance systems.     

Strategic orientation and performance of tourism firms: Evidence from a developing country

This study investigates whether tourism firms in a developing country, namely Turkey, which adopt one of the four strategic orientations of Miles and Snow (1978), differ based on their financial and non-financial performance. The study results show that there is a difference in both financial and non-financial performance based on the strategic orientations followed by tourism enterprises. Generally, prospectors were found to outperform defenders, whereas analyzers showed a comparable performance to prospectors. The findings of this study imply that in developing countries, tourism businesses may be indifferent when choosing between these two strategies based on their internal characteristics since they yield similar financial results. Specific factors and developments in the macro environment and company-specific factors seem to affect tourism firms' strategic orientation as well as their performance. Better understanding and closer analysis of such factors can help improve the performance of tourism businesses in developing countries. Further research using both perceptual and objective measures is needed to confirm the present results to better assess possible differences in performance among strategic orientations in some other developing countries.     

中国旅游与酒店创业研究回顾与展望--一个基于文献和实践调查的理论框架

自20世纪末大众旅游兴起,一批旅游与酒店创业企业开始出现,如今已发展成为当前旅游企业中的领跑者。在“大众创业万众创新”的政策出台与国内外旅游需求出现新变化的环境下,更加多元化的、庞大的旅游与酒店创业企业群体正在成长。与如此蓬勃发展的旅游创业实践相比,国内外旅游创业学术研究还没有深入展开。文章在对国内外旅游与酒店创业文献回顾的基础上,发现旅游创业研究在对创业理论中的几个基础维度,包括创业环境、创业主体、创业企业、创业过程和创业绩效以及这些维度间的关系方面需要进一步深入研究。进而,在一般创业理论框架基础上,提出了一个旅游与酒店创业研究的理论框架,并结合自2007年以来对70多家旅游与酒店企业实地调研所发现的管理实践问题,提出了一个研究问题清单,为后续学者拓展旅游与酒店创业研究提供借鉴参考。     

The interface between hospitality and tourism entrepreneurship,integration and well-being: A study of refugee entrepreneurs

Previous hospitality and tourism entrepreneurship research has emphasized the economic and financial outcomes of entrepreneurship whilst paying less attention to social outcomes. Specifically, minimal academic attention, both in mainstream entrepreneurship research and hospitality and tourism scholarship, has been paid to entrepreneurship as a means to facilitate the integration of refugees and enhance their well-being. To address this gap, this study aims to showcase how entrepreneurial activities in the hospitality and tourism industry contribute to the integration and subjective well-being of entrepreneurs. Drawing on data collected through 38 semi-structured interviews with Syrian refugee entrepreneurs in Turkey and the UK, the findings reveal that several factors influence the contribution of entrepreneurial activities to the integration of entrepreneurs and their families within the host society. Entrepreneurial activities also appear to have positive spillover effects on subjective well-being. This paper offers new insights into the social outcomes of hospitality and tourism entrepreneurship by conceptualizing and empirically supporting the relationship between hospitality entrepreneurship, integration and well-being.     

Understanding sustainability behaviour: The relationship between information acquisition,proactivity and performance

We use the concept of absorptive capacity to better understand the relationship between sustainability information acquisition, proactivity and performance. A quantitative analysis of a survey of 408 tourism enterprises in Catalonia (Spain) shows that: i) growth-oriented motivations are related to communication with industry-related sources, and to individual and informal channels, while lifestyle motivations are related to communication with other stakeholders; ii) sustainability implementation is related to communication with other stakeholders, to the use of collective and formal channels, and to the perceived usefulness of information; and iii) sustainability performance is related to the introduction of environmental and economic practices, to the use of both industry and broader sources of information, and to the perceived usefulness of information. We suggest that sustainability training and education may be more successful in achieving behaviour change when they are adapted to the absorptive capacity and learning styles of their target audiences.     

How do dynamic capabilities explain hotel performance?

This research study explores the relationship between three dynamic capabilities and their impact on hotel performance. Specifically, we examine the relationship between human resource management (HRM), quality management (QM) and sustainability. In addition, we analyse how QM and sustainability explain hotel performance measured by occupancy rate, average daily rate (ADR) and revenues per available room (RevPAR). These capabilities can generate income, enabling hotels to adapt as quickly as possible to the changing environment. Findings show a significant relationship between HRM, QM and sustainability. The relationship between QM and hotel performance and between sustainability and hotel performance is fully mediated by the differentiation competitive advantage. Our results represent an advance in hotel theory and management because they integrate HRM, QM and sustainability, and show their ability to be a source of competitive advantage and profitability.     

A sustainable franchisor-franchisee relationship model: Toward the franchise win-win theory

In order for a franchise system to obtain long-term sustainability, balancing the benefits between franchisors and franchisees is critically important. In order to expand this area of research, this study reviewed prior franchise literature and then outlined what a healthy franchise system is. Further, this study also proposed a model for sustainable franchisor-franchisee relationships (SFFR), which supports the ‘franchise win-win theory.’ In developing a model, this study suggested that relationship quality is a vital part of a healthy relationship. This study also identified the three core components of a sustainable franchisor-franchisee relationship (i.e., satisfaction, trust, and commitment), as well as the antecedents and consequences of the relationship. This study conclusively suggested that franchisees are willing to continue their current franchise business only when they are satisfied with a franchisor’s fairness, autonomy, formalization, and support.     

生计资本视角下大都市近郊区农民旅游创业的影响因素——以北京市怀柔区莲花池村为例

十九大报告明确指出,促进农村一二三产业融合发展,支持和鼓励农民就业创业,拓宽增收渠道。乡村旅游是农民创业的热点行业,也是乡村振兴的重要举措。本研究以北京市怀柔区旅游山村莲花池村为例,利用半结构式访谈及田野调研资料,基于扎根理论分析了农民旅游创业的行动逻辑及影响因素,建立了创业者特征、创业条件以及创业环境3个主范畴下农民旅游创业的影响因素理论模型,采用二元logistic回归分析方法,从是否旅游创业、是否存续的角度,讨论了农民旅游创业因素作用的动态变化。研究发现：（1）农民旅游创业决策模型分为创业者与创业条件两个维度。其中,创业条件包括家庭人力资本、物质资本和社会资本;（2）农民旅游创业存在女性化、年轻化趋向,家庭劳动能力、道路便捷性是进行创业的先决条件,家庭社交支出、创业者周围人群以及区域大环境是创业存续的促进条件;（3）农民旅游创业主导因素由个体因素转为外部社会化因素。     

琴瑟和鸣抑或相互掣肘?旅游业中家庭配偶的就业与创业--基于CGSS 2010--2015数据的实证研究

家庭是社会的基本单位,家庭中配偶的经济行为如何相互影响一直为西方经济社会学所关注。我国文化背景不同于西方,家庭经济行为也存在不同。本文利用中国综合社会调查(Chinese General Social Survey,CGSS)2010年至2015年的数据,以旅游业为例实证分析了我国家庭中配偶的不同就业形式对彼此创业的影响。本文以就业状态、类型、就业企业的所有制性质以及是否为全职就业对配偶就业进行了区分,结果发现,夫妻中一方在体制内就业会降低配偶生存型创业和机会型创业的概率;而在我国港澳台地区企业、外资企业和私营/民营企业的就业经历会提高配偶生存型创业的概率,但对机会型创业没有影响。在进一步将就业状态、创业划分为受雇就业、非正规就业、生存型创业和机会型创业后,结果发现,夫妻中一方的生存型创业会降低配偶机会型创业的概率,提高生存型创业的概率;而受雇就业和非正规就业会同时降低两种创业的概率。     

Sustainability awareness,management practices and organisational culture in hotels: Evidence from developing countries

The subject of sustainability and it its management in the hotel context is somewhat volatile with varied evidence in support of different viewpoints. This study, adopting Situated Cognition (SC), explores the role of organisational culture in sustainability practice and awareness among hotel practitioners. The findings from this study reveal that management practice of sustainability has strong relationship with both organisational culture and employees’ sustainability awareness. However, organisational culture only mediates the relationship between sustainability awareness and management on country to country basis. The study recommends that owner-managers need to realise the importance of building up a robust organisational culture particularly in support of their sustainability management and empowerment of their staff.     

City Residents’ Perception of MICE City Brand Orientation and Their Brand Citizenship Behavior: A Case Study of Busan,South Korea

City branding is an important strategic asset in publicizing a city's values for building a competitive global city. Brand orientation plays a vital role in understanding the identity of the city as branded by city authorities. However, successful city branding needs to be built upon consensus on the identity and core values of the city between city authorities and internal stakeholders. The engagement of internal stakeholders is an essential determinant for creating a consistent city brand in the long term. The purpose of this study is to examine the relationships among brand orientation, brand commitment, brand citizenship behavior, and brand pride among city residents. The findings of this study extend the brand orientation model suggested by Hankinson [2012. The measurement of brand orientation, its performance impact, and the role of leadership in the context of destination branding: An exploratory study. Journal of Marketing Management, 28(7–8), 974–999.] and provide empirical evidence for the tourism literature on brand orientation in the context of a city brand. A self-administered survey of residents (N?=?240) was conducted at the Busan Exhibition and Convention Center (BEXCO), Busan, South Korea. The results for Hankinson's brand orientation model reveal that, among five dimensions, the brand reality is the most important brand orientation influencing the resident's brand commitment, followed by brand partnership, brand culture, and brand departmental coordination. In addition, the results of this study indicated that brand citizenship behavior was determined by brand commitment and led to brand pride. A utilization of the brand orientation can influence brand citizenship behavior through brand commitment, and brand citizenship behavior enhanced brand pride.