The Effects of Process and Content Facilitation Restrictiveness on GSS-Mediated Collaborative Learning

Group Support Systems (GSS) technology, extensively applied in decision-making contexts, is now seeing increased application in the educational sector. Previous work has suggested that GSS applications can have significant positive effects on both the process and the outcome of collaborative learning. This study extends this work to examine the effects of process (high/low) and content (high/low) facilitation restrictiveness on GSS-supported collaborative learning. Our results indicate that content facilitation restrictiveness has no significant bearing on student learning. Process facilitation restrictiveness, on the other hand, is more influential, with knowledge acquisition by students requiring a low restrictive environment.     

我国ASP新型运营模式探讨及案例分析

如何在我国成功地实施ASP模式,带动更多的中小企业实现信息化一直是当前我国政府与IT供应商关注的重点.本文通过对ASP内涵的分析,提出了ASP运营需要有多方参与的基本模型,并通过上海某ASP中心运营模式成功变迁过程的分析,具体探讨一个新型的ASP运营模式,并且在案例分析的基础上总结了我国ASP运营模式取得成功的关键要素.     

Using GSS to Design Organizational Processes and Information Systems: An Action Research Study on Collaborative Business Engineering

During an action research study a collaborative business engineering approach was developed, applied, and evaluated. Key characteristic of the approach is its focus on the participative design of organizational processes and supporting information systems. Following the approach, various design activities are carried out in close cooperation with groups of stakeholders supported by a Group Support System (GSS). This paper describes and reflects on the execution of these collaborative design activities in a police organization. Lessons learned with respect to GSS and collaborative design are formulated. Key insights illustrate the stakeholders' perception of the group technology and the way in which it facilitated an efficient design process.     

A Tale of Two Cities: Case Studies of Group Support Systems Transition

Research shows that, under certain circumstances, people using GSS can be substantially more productive than people who do not. However GSS has been slow to transition into the workplace. This paper argues that the Technology Transition Model (TTM) may be a useful way to explain this seeming paradox. The paper presents a case study of GSS transition in two organizations – one where a self-sustaining and growing community of users emerged, and one where it did not. Following TTM, it explores the frequency with which users perceived cognitive, economic, affective, political, social, and physical value from using the system. Comparison of the cases reveals differences in perceptions of value along several of these dimensions that are consistent with TTM. The findings suggest the model may be a useful way to explain the transition of collaboration technology, but more research will be required to test the model more rigorously.     

服务供应链的结构创新模式——一个案例研究

服务供应链管理是近年来国际供应链管理研究领域中一个较为新型的课题。本文以陕西鼓风机有限公司（陕鼓）为研究对象,运用案例研究的方法,探索服务供应链的结构模式与创新特点。通过对比制造供应链和服务供应链的不同点,提出服务供应链的整体结构包括网络结构、业务流程和管理成份三部分。在此理论基础上结合案例研究,总结出服务集成商成功的关键要素,即高层次的信誉资产和能力、寻求整合机会和综合效益、建立良好的社会资本、控制和结合产品供应链以及重视融资和资金管理。由此,充分验证了服务供应链这一创新模式,并进一步指导了服务集成商的运作与管理。     

Determinants of Successful IT-Enabled Business Innovation： A Case Study from the Perspective of Institutional Entrepreneurship Theory

As the role of information technology （IT） in business innovation becomes increasingly important, an increasing number of organizations have started to consider how to promote IT-enabled business innovation. Although extant studies have identified organization, environment, and innovation＇s characteristics as substantial determinants of IT innovation, they do not emphasize the accompanying innovation in processes, products or services, which distinguish IT-enabled business innovation from general IT innovation. Therefore, the reason why few companies succeed in realizing IT-enabled business innovation remains obscure. Anchored on the institutional entrepreneurship theory, this paper examines determinants of the success of IT-enabled business innovation in a fast-growing company using the case study approach. Our findings indicate that IT-business coordination competency, degree of institutionalization, participation of business managers, top management team＇s （TMT） attitude towards the innovation, and the innovation＇s relative strength, have significant impacts on the success of IT-enabled business innovation. Our findings also contribute to IT innovation research by identifying special determinants of IT-enabled business innovation and redirecting research ranging from innovation in IT itself to IT-enabled innovation in business processes, products or services.     

The Transition to E-Commerce: A Case Study of a Rural-Based Travel Agency

ABSTRACT

When the Internet started to establish itself in the corporate world, some observers foresaw a diminishing role for, if not the end to, many intermediary functions. Consequently it has been argued that suppliers will need to use the Internet and related technologies to cut costs and establish closer links with consumers by bypassing organizations that currently play an intermediary role in the traditional transaction system. The objective of this case study is to enhance the understanding of the process of transition from a traditional business model to an e-commerce model. It focuses on a very small business that has successfully navigated the transition to e-commerce.     

基于管理熵的知识密集型服务企业竞争力评价研究——以中南电力设计院为例

基于管理熵理论的新视角,构建知识密集型服务业竞争力评价体系及管理熵评价模型,对武汉中南电力设计院竞争力进行评价表明,在经济能力、科技投入、科技产出、人员结构、可持续发展五个方面,经济子系统对提高其竞争力的影响显著,其次为科技投入、人员结构和可持续发展等因素。而由于专利产品的比例和科研成果成交额两项指标下降,导致在科研产出较差,对整个竞争力的提高产生了阻碍作用。中南电力设计院要培育更强的竞争力,必须在体制和机制上创新;政府也应出台鼓励设计院技术创新的相关政策。     

New Technology Adoption,Business Strategy and Government Involvement: The Case of Mobile Commerce

SUMMARY

This research focuses on understanding how business organizations are likely to adopt mobile commerce (m-commerce) technology. Mobile commerce adoption represents a complex process that draws in variables external to the firm such as the environment in which the business operates and the government involvement, as well as variables internal to the company such as its business strategy and its organizational culture. A model is formulated and several research propositions are offered. They will help understand the mobile commerce applications adoption process. Implications of this model and further research avenues are discussed.     

Group Development (I): A Review and Synthesis of Development Models

This is the first of two parts that examine the issue of group development and its impact on the study design of group support systems (GSS). We review the various models of group development, analyze the sources of differences among these models, and synthesize common themes across various models. The paper concludes with a meta-framework for understanding group development; this framework highlights the two areas of focus that have dominated group development research in the past: group processes and outcomes. The second paper will build on the ideas developed here and discuss the implications of group development for GSS research.Previous research on group behavior suggests that groups change over time; patterns of change, referred to as group development models, have been an important area of study for the past four decades. For the first three of these decades, unitary models of group development were very popular; that is, the notion that all groups go through a certain series of predefined stages. In the last decade, however, researchers have cast doubt on such unitary models of group development. Nonsequential models that recognize the uniqueness of each group (and consequently reject the idea of a single, predetermined series of stages) have become increasingly popular. This paper examines the implications of these issues for researchers and managers of groups. It also attempts to serve as the foundation for the propositions developed in the next paper, in which the relevance of group development for GSS research and practice are discussed.     

Ethical Decision Making: A Comparison of Computer- Supported and Face-to-face Group

This study compares computer-supported groups, i.e., groups using group support systems (GSS), and face-to-face groups using ethical decision-making tasks. A laboratory experiment was conducted using five-person groups of information systems professionals. Face-to-face (FTF) and GSS groups were compared in terms of their decision outcomes and group members' reactions. The results revealed that computer-supported and face-to-face groups showed no significant difference in terms of the decision outcomes of choice shift and decision polarity. However, FTF groups reached their decisions more quickly and they were more successful in attaining group consensus than GSS groups. Subjects evaluated face-to-face communication more favorably than GSS interaction on most post-group measures related to perceived group processes and satisfaction. Despite these outcomes, some possibilities for using GSS technology in an ethical decision making context are examined.     

Exploring Continued and Discontinued Use of IT: A Case Study of OptionFinder, a Group Support System

This study explores how perceptions, experience, attitudes, communication behavior and environment affect continued and discontinued use of a group support system (GSS) as an organizational innovation. The case study method was used to investigate the largely unexplored process of GSS adoption and diffusion in terms of human factors, internal organizational context, external organizational environment and GSS management activities. Analysis of data collected in 25 in-depth interviews with informants who had voluntarily adopted GSS for use in one or more meetings they initiated, suggests GSS diffusion is a complex process. The author concluded the most significant determinants of initial adoption was support of a champion, while the presence of an intra-departmental champion and a well-rounded GSS infrastructure strongly influenced continued use. Lack of task-technology fit and perception of GSS as a large group tool strongly influenced discontinued use. The surprising finding that intentions to use GSS were the same for continued and discontinued users, led to the conclusion that some discontinued users are in reality stalled users who should not be classified as rejecters of the technology.These research findings have important implications for devising strategies for the effective introduction and assimilation of GSS and other information system technologies, and point to the need for continued support throughout the different stages of the diffusion process.     

Business Approaches to Combating Bribery: A Study of Codes of Conduct

The question of what firms do internally in the fight against bribery is probably as important to the successful outcome of that fight as formal anti-bribery law and enforcement. This paper looks at corporate approaches to anti-bribery commitment and compliance management using an inventory of 246 codes of conduct. It suggests that, while bribery is often mentioned in the codes of conduct, there is considerable diversity in the language and concepts adopted in anti-bribery commitments. This diversity is a feature of the language used in describing parties to bribery and in defining which activities are prohibited (e.g. promising bribes versus actually giving them, gifts and entertainment, and solicitation. This diversity of language and concepts suggests that it might be useful to extend and deepen efforts in business associations and international organisations to build consensus on the meaning of bribery and corruption. In contrast, the bribery codes show evidence of an emerging consensus on managerial approaches to combating bribery. This involves the deployment of a distinctive mix of management tools, including financial record keeping, statements by executive officers, internal monitoring, whistle-blowing facilities, creation of compliance offices and threats of disciplinary action.     

物流企业集群服务创新行为演化模型及案例分析

文章根据复杂系统理论观点,分析了物流企业集群服务创新系统的构成要素,及其行为演化的框架体系;基于复杂系统涌现机理,构建了物流企业集群服务创新行为演化的状态层级模型;最后以天津保税物流园区为例进行案例分析,剖析其创新演化过程,期望为天津以至我国物流企业集群的发展提供一定的借鉴。     

A Study of Business Student Choice to Study Abroad: A Test of the Theory of Planned Behavior

Study abroad experiences are becoming increasingly common with business students. In this study, we build upon previous research into the motivations of students to study abroad by using Ajzen's Theory of Planned Behavior as a theoretical basis for indentifying the factors which might influence their intention to study abroad. A survey administered to 188 business students and subsequent analysis supported Ajzen's theory that attitude, perceived behavioral control, and subjective norms all were significant predictors of intention. This study also identified gender specific differences in the various factors.     

Using and Influence Level of Information to Explain the Non-consensus Process Loss

Much of the Group Support System (GSS) literature comparing GSS groups with manual groups has produced contrarian results. One of the more confusing is that GSS groups have a higher level of non-consensus than manual groups. Lack of consensus in GSS groups is considered to be a negative aspect of GSS. This paper argues that low levels of consensus are not necessarily harmful and should be expected given the assumptions about GSSs. This study uses an alternate measure to compare face-to-face groups with GSS groups; an influence level of information. Experimental results using an influence level of information show no difference between face-to-face group members and GSS group members. We discuss these implications, as well as additional directions for further consensus research.     

The Process of Trust Formation in E-Business: Insights from Case Studies of Two Small Firms

Purpose: The purpose of this research is to investigate and theoretically explain the process of trust formation in high risk e-business.

Methodology/approach: The interpretive case-based approach has been used in this study. Inductive analysis of interview data helped to develop the process model of trust formation in the context of business-to-business e-market transactions by two small firms.

Research implications: This research explains how and why trial outcomes influence trust formation. The findings also indicate the importance of the trialing process as a legitimate means of determining trustworthiness of the other party and the e-business platform. These findings add to the existing body of knowledge on trust in e-business and have important implications for further research.

Practical implications: The practical implication is that if sponsors of business-to-business e-markets can support initial trials, it would foster trust and lead to more active usage of e-business methods.

Originality/value/contribution: This research shows that trust formation in high risk e-business is a dynamic process, influenced by changes in risk perceptions from repeated trial outcomes in initial stages, a departure from prior variance studies with assumptions of static perceptions of risk and trust.     

荣氏家族企业的诚信理念、社会责任及启示

诚信和社会责任是现代企业在建设和谐社会进程中必须遵循的基本原则,同时也是现代企业持续经营的核心竞争力。现代企业的竞争已经超越了资金、技术等硬实力范畴,更表现为企业文化软实力范畴的竞争。文章通过研究荣氏家族企业以诚信理念和社会责任为核心的企业文化及其特点、影响因素,希望对现代企业,尤其是我国民营企业的企业文化建设有所启示。文章强调现代企业要在市场竞争中持续健康地发展,建设积极的企业文化不可缺少。同时,积极的企业文化必须符合中国社会伦理道德和现代市场经济商业文明的基本规则。     

Technology support for cooperative work: A framework for studying introduction and assimilation in organizations

This article draws on published research on the nature of the innovation process and exploratory field research in 10 companies to develop a framework for research on organizations’ introduction and assimilation of computer‐supported cooperative work technologies. The research reported in this article, part of a much larger study of the general process of innovation in organizations, focuses specifically on the transfer and assimilation of new technology innovations.

Technologies to support group process, communication, and coordination in face‐to‐face group meetings [electronic meeting support systems (EMSS)] were chosen to illustrate the use of the research framework. The article focuses on the transfer of these technologies from R“D units to target organizational units and the alignment of group, technology, and task during assimilation by end‐user groups. Research propositions are developed and discussed. Future articles will present the findings from current research that utilizes the frameworks presented in this article to study the introduction, transfer, and assimilation of EMSS in organizations.     

A Cross-Regional Exploration of Barriers to the Adoption and Use of Electronic Meeting Systems

Electronic Meeting Systems (EMS) are intended to support group collaboration in completing tasks. While there have been many case studies and laboratory experiments on how EMS can support group tasks, large scale macro investigations exploring EMS adoption and use have been practically non-existent. Furthermore, while several barriers to EMS adoption and use have been suggested, their validation across organizations remains unexplored. We undertook a global initiative to explore information technology support for task-oriented collaboration in the US, Australia, Hong Kong, and Norway. In this paper, we focus specifically on assessing the adoption and use of EMS, and barriers to their adoption and use in organizations across the four regions. Our results suggest that EMS currently have limited adoption and are used infrequently across all the four regions. A further investigation into barriers to EMS adoption and use suggests that significant numbers of respondents do agree with a list of fourteen suggested barriers. However, while there is significant agreement between two countries (US & Australia) over how these barriers are ranked, there is no significant agreement between the remaining pairs of countries. Implications of our findings are discussed for practitioners and researchers.