Rights in the workplace: A Nozickian argument

There is a growing literature that attempts to define the substantive rights of employees in the workplace, a.k.a. the duties of employers toward their employees. Following Nozick, this article argues that — so long as there is a competitive labor market — to set up a class of moral rights in the workplace invades workers' rights to freely choose the terms and conditions of employment they judge best. Ian Maitland is associate professor of business, government and society at the University of Minnesota. He is author of The Causes of Industrial Disordoer (Routledge and Kegan Paul, 1983) and articles in the Journal of Politics, Academy of Management Review, Journal of Business Strategy, British Journal of Industrial Relations, California Management Review and elsewhere. In 1988 he ran unsuccessfully for U.S. Congress.     

An international patent protection system: A new approach

For all practical purposes, there are two patent protection systems in the world today. The developed countries have national systems, although different in some respects, that provide reasonably effective protection for patent holders. On the other hand, the less developed countries have national systems that are generally not enforced. The lack of enforcement is primarily because these countries own less than one percent of the world's patents. Thus, they have little reason to provide effective protection for those in the industrial countries who hold patents. It would seem advantageous to all concerned to develop a patent system that is accepted by the majority of nations. This study uses an analysis of the major economic and social implications of the present system to propose a suggested approach to a truly international patent system. © 1998 John Wiley & Sons, Inc.     

The national defense tariff argument reconsidered

What is a country's optimal trade policy when embargoes and other trade interruptions are threatening? In addressing this issue, the paper emphasizes the nature of adjustment impediments when an effective embargo forces the economy to alter its production pattern abruptly. A production subsidy on the imported good represents the optimal policy choice, a tariff being a second-best instrument. The tariff's superiority to free trade implies, in turn, that the conventional classification of the national defense tariff as a noneconomic argument is inappropriate since economic efficiency criteria alone can justify the tariff.     

Business self-regulation and consumer protection in India: A critique

In India, as a result of the enactment and implementation of the Consumer Protection Act, 1986 there has been an increased amount of self-regulation by the public as well as by the private corporate sector. The mounting pressure by consumer organisations and the growing number of cases filed by consumers before the three-tier quasi-judicial Consumer Disputes Redressal Agencies established under the 1986 Act have propelled the corporate sector in India to become more socially accountable then ever before. Though it may be too early to comment on the success or failure of this Act, it has nevertheless initiated a process of change at least in the behaviour of the urban business community and has coerced it to regulate itself.The paper purports to highlight and evaluate the present state of business self-regulation in India. The author has critically examined the Codes of Ethics recently announced by some sections of the business community in India. He has also endeavoured to cite a few recent cases argued before the Consumer Forums, more particularly by the consumers' associations, where instead of resorting to protracted legal battles, industry has reconciled itself to consumers' demands. Thus the central theme of the paper is to show how the 1986 Act has propelled the corporate sector to resort to self-regulation and to critically examine this new development. The author concludingly argues that in order to achieve the much-cherished goal of social change in India, much still remains to be accomplished and that there is a need for a co-ordinated approach to solve the problem of consumer protection as law alone may not be effective.

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Zusammenfassung Anbieter-Selbstregulierung und Verbraucherschutz in Indien: Eine Kritik. In Indien hat es als Folge der Einführung des Verbraucherschutzgesetzes 1986 ein starkes Anwachsen der Selbstregulierung gegeben, und zwar sowohl bei den öffentlichen Anbietern wie auch bei den privaten Anbietern. Es gab einen wachsenden Druck auf die anbietende Wirtschaft durch die Verbraucherorganisationen und durch die Tatsache, da\ die Konsumenten eine wachsende Zahl von Verfahren bei den dreistufigen quasigerichtlichen Verbraucherschiedsstellen eröffnet haben, die aufgrund des Gesetzes von 1986 eingerichtet worden sind. Jedenfalls hat dieser Druck ein deutliches Anwachsen der sozialen Verantwortlichkeit bei der indischen Wirtschaft bewirkt. Obwohl ein abschlie\endes Urteil über den Erfolg oder Mi\erfolg dieses Gesetzes noch nicht möglich ist, lä\t sich aber jetzt schon feststellen, da\ es einen Wandel zumindest im Verhalten der städtischen Anbieter bewirkt hat und zu mehr Selbstegulierung geführt hat.Der Autor setzt sich kritisch mit den ethischen Verhaltensrichtlinien auseinander, die einzelne Branchen angekündight haben. Er führt au\erdem einige neuere Fälle an, die vor den Verbraucherforen verhandelt wurden, wo die beklagten Unternehmen den Verbraucheransprüchen entgegenkamen statt in langwierige gerichtliche Verfahren zu flüchten. Für das wichtige Ziel eines sozialen Wandels in Indien bleibt nach Meinung des Autors allerdings noch mehr zu tun; auf jeden Fall ist das Problem des Konsumentenschutzes allein auf gesetzgeberischem Wege nicht zu lösen.

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Presently he is on Nehru-Centenary British Commonwealth Fellowship Award (1990–93) and is doing research at the Department of Law, School of Oriental and African Studies, Thornhaugh Street, Russell Square, London WC1H 0XG.

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The author is thankful to the Post-Graduate Tutor and his learned supervisor Dr. Werner F. Menski for his valuable comments on the earlier draft of his paper.     

Patterns of argument in business ethics

De George's account of philosophical and theological approaches to business ethics presupposes a particular view of the logic of argumentation. This paper presents an alternative model for describing arguments that has been suggested by Stephen Toulmin. It uses this model to qualify De George's claim that philosophers are justified in their indifference to the work of theologians in business ethics.Consider what you think justice requires, and decide accordingly. But never give your reasons; for your judgment will probably be right, but your reasons will certainly be wrong.Lord MansfieldDavid P. Schmidt is Assistant Director of Trinity Center for Ethics and Corporate Policy at Trinity Church. He is a former Director of Corporate Relations for DePaul University. He is presently completing a doctoral dissertation on Theological Arguments and Public Policy Issues at the University of Chicago Divinity School.     

Meeting needs and business obligations: An argument for the libertarian skeptic

In this paper I argue that if we are to have any defensible property rights at all, we must recognize a fundamental commitment to helping those in need. The argument has significant implications for all who claim defensible property rights. In this paper I concentrate on some of the implications this argument has for redefining business obligations. In particular, I show why those who typically would be quite resistant to the idea that businesses have any obligations to assist others in need must acknowledge this fundamental obligation. I also suggest how this argument contributes to our understanding of the normative basis of Stakeholder Theory. Gillian Brock is a Lecturer at the University of Auckland, New Zealand where she teaches courses in Business Ethics (amongst other courses). She completed her Ph.D. in Philosophy. Her dissertation, On the Moral Importance of Needs, explores the role human needs can play in moral and political theory. Some of her other articles have appeared (or are forthcoming) in journals such as Ethics, Analysis and Dialogue: Canadian Philosophical Review.     

The foreign investor: Realistic rhetoric required: When standard argument fails in the LDC

The standard view of foreign investment is unnecessarily limited. The investor is often carried away by his own rhetoric in praise of private investment and free enterprise, and cannot justify his continued existence in the less-developed host. As a result, he sometimes finds himself expropriated. His position will be improved if he realizes that standard arguments fail to distinguish between private foreign and private domestic enterprise, becomes aware of LDC skepticism concerning his presence. The realistic investor recognizes all points o f view, and is prepared to present the benefits of his continued presence. The author lists five major categories of contributions and suggests that the investor compile his own detailed inventory.     

Consumer protection: The issues

This paper seeks to organize the discussion of the issues in consumer protection by identifying and analyzing the basic factors that have given rise to the demand for consumer protection. Five are singled out for discussion. They are: (a) the monopoly problem at both industry and retail levels; (b) informationally imperfect markets in which consumers are unable or unwilling to obtain and act upon the information that would enable them to make effective choices; (c) the consumer grievance problem, meaning the dissatisfaction that consumers often encounter in consumer purchases; (d) the underrepresentation of consumers and the consumer interest; (e) the desire to shelter vulnerable consumers — the poor, the aged, etc.A sequel to this paper, appearing in the next issue of the Journal of Consumer Policy, will deal with corrective policies.

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Verbraucherpolitik: Die Ansätze

Zusammenfassung Die systematische Diskussion der Ansätze der Verbraucherpolitik dieses Beitrages knüpft an die Hintergründe an für das wachsende Bedürfnis nach Verbraucherpolitik. Fünf Gründe werden dabei analysiert: (a) der Trend zur Monopolisierung in Industrie und Handel, (b) unzureichende Markttransparenz, weil Verbraucher nicht in der Lage oder nicht willens sind, sich diejenigen Informationen zu beschaffen, die für effektive Kaufentscheidungen notwendig sind, (c) das Problem von Verbraucherunzufriedenheit, verursacht durch häufige Enttäuschungen nach Kaufentscheidungen, (d) die unzureichende Berücksichtigung des Verbraucherinteresses und (e) der Wunsch nach verstärktem Schutz benachteiligter Verbrauchergruppen wie einkommens- und bildungsschwache oder alte Verbraucher.Ein Folgebeitrag wird sich im nächsten Heft dieser Zeitschrift mit verbraucherpolitischen Strategien beschäftigen.

     

Completion of the internal market and consumer protection: A UK perspective

The question has been raised of whether UK consumers have benefitted or suffered a decline in standards as a result of the UK's membership of the EC. Additionally some have queried whether the UK itself has fulfilled its obligations of implementing European Community law in this field. This article addresses these questions, concentrating on areas the authors deem to be of specific relevance to UK consumers, namely, product liability, package holidays, misleading advertising and enforcement. The treatment of these areas is preceded by a discussion of the basic philosophies underlying UK and European Community consumer protection policies.

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Zusammenfassung Die Vollendung des gemeinsamen Marktes und der Verbraucherschutz aus englischer Perspektive Es ist eine Diskussion darüber entstanden, ob britische Konsumenten als Folge der Mitgliedschaft Gro\britanniens in der Europäischen Gemeinschaft eher einen Vorteil erzielt oder eher einen Nachteil erlitten haben. Zusätzlich wurde gelegentlich in Zweifel gezogen, ob Gro\britannien selbst bei der Einführung europäischen Gemeinschaftsrechts in diesem Bereich überhaupt seine Verpflichtungen erfüllt hat. Bei der Behandlung dieser Fragen konzentiert sich der vorliegende Beitrag vor allem auf Gebiete, die nach Meinung der Autoren für englische Konsumenten von Bedeutung sein dürften, nämlich Produkthaftung, Pauschalreisen, irreführende Werbung und Rechtsdurchsetzung. Die Behandlung dieser Bereiche wird eingeleitet durch eine Diskussion der gedanklichen Grundlagen, die einerseits der britischen und andererseits der europäischen Gemeinschaftspolitik im Bereich des Verbraucherschutzes unterliegen.

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Joan Hunter was formerly a Lecturer in the Faculty of Law at the University of Dundee; she is now a trainee solicitor.     

Enabling Guanxi Management in China: A Hierarchical Stakeholder Model of Effective Guanxi

Guanxi (literally interpersonal connections) is in essence a network of resource coalition-based stakeholders sharing resources for survival, and it plays a key role in achieving business success in China. However, the salience of guanxi stakeholders varies: not all guanxi relationships are necessary, and among the necessary guanxi participants, not all are equally important. A hierarchical stakeholder model of guanxi is developed drawing upon Mitchell et al.’s (1997) stakeholder salience theory and Anderson’s (1982) constituency theory. As an application of instrumental stakeholder theory, the model dimensionalizes the notion of stakeholder salience, and distinguishes between and among internal and external guanxi, core, major, and peripheral guanxi, and primary and secondary guanxi stakeholders. Guanxi management principles are developed based on a hierarchy of guanxi priorities and management specializations. The goal of this application of instrumental stakeholder theory is to construct, for Western business firms in China, a means to reliably identify guanxi partners by employing the principles of effective guanxi. These principles are described in the form of testable propositions that advance social scientific research in this area of international business ethics. Chenting Su is Associate Professor of Marketing at City University of Hong Kong. He is also Adjunct Professor at Wuhan University, P.R. China. He previously taught at the University of Victoria, Canada, He writes for Journal of Marketing Research, International Journal of Research in Marketing, Journal of Travel Research, Journal of Business Ethics, Psychology & Marketing, International Journal of Market Research, Service Marketing Quarterly, Research in Marketing, and others. He presently serves as Executive Director of China Marketing Association, P.R. China. Ronald K. Mitchell is Professor of Entrepreneurship and J. A. Bagley Regents Chair in Management in the Rawls College of Business at Texas Tech University. He publishes in the areas of new value creation and stakeholder theory. From 1999–2002 he held a joint appointment in strategy and public policy in the Guanghua School of Management at Peking University, Beijing, PRC. He has won numerous awards for research and program building; presently serves in the leadership of the AOM Entrepreneurship Division; and is Co-Editor for the Entrepreneurship Theory & Practice three-volume Special Issue on Entrepreneurial Cognition. Joe Sirgy is Professor of Marketing and Virginia Real Estate Research Fellow at Virginia Polytechnic Institute and State University (Virginia Tech). He has published extensively in the area of business ethics and quality-of-life (QOL) research in relation to theory, philosophy, measurement, business, and public policy. He co-founded the International Society for Quality-of-Life Studies (ISQOLS) in 1995 and is currently serving as its Executive Director. He received the Distinguished Fellow Award from both the Academy of Marketing Science and ISQOLS. In 2003, ISQOLS recognized him as the Distinguished QOL Researcher for research excellence and a record of lifetime achievement in QOL research. He also is the current JMM section editor on QOL issues and a co-editor of Applied Research in Quality of Life.     

Costing Effective versus Ineffective Work Relationships: A Method and a First Look

Effective work relationships have been considered a critical component of organizational effectiveness, but the benefits and costs have not been documented in dollar amounts. This study offers a method and a first look at costing the consequences of effective versus ineffective interaction between employees. Results indicating the considerable costs of ineffective interaction underscore the central role of relationships in organizations and their contribution to an organization's success. These costs also suggest that organizations have an opportunity to save money by reducing destructive interaction. The expense of ineffective interaction suggests needed managerial action and future research. Résumé Des relations de travail efficaces chez les employés constituent, semble-t-il, un des principaux éléments responsables de l'efficacité générale d'une entreprise. Une valeur précise n'y a cependant jamais été rattachée. Cette étude présente pour la première fois une méthode permettant d'évaluer comparativement les coǔts rattachés à l'efficacité de měme qu'à l'inefficacité des relations entre employés. Les résultats, qui indiquent les coǔts importants qu'entraǐnent les relations inefficaces entre employés, soulignent leur rǒle central au sein de l'entreprise de měme que leur contribution à son succès ou à son échec. Il est également suggéré qu'une entreprise peut réduire ses coǔts en réduisant les instances d'interaction négative entre employés et suggère la nécessité d'intervention de la part de la direction et de recherches plus poussées sur la question.     

Business Ethics in Western and Northern Europe: A Search for Effective Alliances

Business ethics in Westenr and Northern Europe has acquired a certain momentum during the last fifteen years, both as an academic discipline and as a point of reference in business policies. The article reports about developments in academia in various countries, and the founding of national and Europe-wide networks and organizations bringing together representatives from business as well as from universities. It presents sources of information on the state of affairs, and proposes some parameters by which the national varieties of posssible alliances between ethical thinking and business policies can be depicted more adequately. The thesis of the report is that, in order to be operational, business ethics in Western and Northern Europe has to become part of the total configuration of economic, historical and ideological components that shape the social fabric on a national level.     

信息系统使用-有效使用研究述论

信息系统的使用和有效使用是两个不同的概念,信息使用不等于有效使用。本文根据国内外学者研究结果,对IS(信息系统)采纳后的行为进行了综述,基于有效使用基础上的研究将有助于用户挖掘信息系统潜能,提升组织信息化绩效和竞争优势。并根据表象理论,提出模型试图理解IS的使用-有效使用的转换过程。