Employee intercultural effectiveness in a multicultural workplace: theoretical propositions,strategies and direction for future research

This paper attempts to identify some of the key factors that can impinge on employee intercultural effectiveness in a multicultural workplace. Behavioural, attitudinal, cognitive and personality factors have been recognized as the main psychological factors that can impinge on intercultural effectiveness. Because intercultural effectiveness can be influenced by employee's sociobiological background, employee's ethnicity, age, country of origin, educational/professional attainment and religion are noted as among the factors that can impinge on intercultural effectiveness as well. In addition to these factors, employees' intercultural effectiveness is argued to be influenced by prior experience and organizational factors such as structure, systems, policies. Given the significance of sociobiological background, strategies for managing this background have been presented. Finally, the paper offers direction for future research.     

A dynamic model of training transfer

We expand our understanding of the training transfer process by developing the Dynamic Transfer Model (DTM). We develop and examine linkages between intentions to transfer, the initial attempts to utilize training, and the integration of feedback received from the transfer attempt. We propose that this process repeats itself over time in subsequent transfer attempts to impact work behavior and performance. Implications for transfer criteria, the dynamic interaction between the trainee and context, and the personalization of transfer are discussed. Based on the DTM, we suggest future research directions that can enrich our understanding of transfer as well as derive practical implications for improving training effectiveness.     

Workforce training transfer: A study of the effect of relapse prevention training and transfer climate

Considerable evidence suggests that a substantial part of organizations' investment in training is often wasted due to poor learning transfer and trainee relapse. This study investigated the effects of two different relapse prevention (RP) modules designed to supplement a training program on employee coaching skills. The coaching program was delivered to 78 research scientists from five departments of a large Midwestern firm. The transfer “climate” of those five represented departments was also assessed. Results indicated that the RP modules did modestly influence trainees' use of transfer strategies, but the impact was contingent on the nature of the transfer climate.¹© 1999 John Wiley & Sons, Inc.     

How to improve a technology evaluation model: A data-driven approach

Academic research suggests a number of technology evaluation models. To ensure effective use, models need to be improved in accordance with changing internal and external environments. However, a majority of previous studies focus on model development, while a few emphasize their implementation or improvement. To fill this research gap, this study suggests a systematic approach to examining the validity of technology evaluation models and improving them. We consider three propositions as criteria for improvement: 1) the coherence of the evaluation results with the evaluation purpose, 2) the appropriateness of the evaluation methods, and 3) the concreteness of the evaluation model. Rather than using expert opinions, this study takes a data-driven approach, wherein we analyze actual evaluation results and determine whether the model produces the intended results. A case study of 291 technology evaluation results, all made by the South Korean government in support of technology-based small and medium-sized enterprises, is conducted to verify the suggested approach's applicability. This is one of the few studies to address issues regarding improvements to a technology evaluation model. Its approach can help to develop and continuously improve a valid technology evaluation model, thus leading to more effective practice.     

Talent management of skilled migrants: propositions and an agenda for future research

This paper unpacks the dominant conceptualizations of talent management (TM) in contemporary academic publications, and considers these in relation to the increasingly important workforce population of skilled international migrants. It postulates that TM approaches are generally built from a relatively narrow human capital-based perspective wherein organizations focus on readily accessible and immediate skills, ignoring the longer term strategic potential of the international workforce of skilled migrants, particularly for multinational enterprises and other international organizations. Through a series of propositions, the paper highlights how organizations, in strategically using a more comprehensive TM lens rather than a human capital lens in approaching the TM of skilled migrants, could benefit from improved HRM performance over time. It also proposes a research agenda, by which future studies might test, explore, and further develop understanding on a more strategic utilization of skilled migrants in organizations.     

A model to evaluate the effectiveness of enterprise training programmes

This paper describes a model developed to measure customer satisfaction with enterprise training programmes. Based on developments in customer satisfaction and quality measurement, it is proposed as an alternative to the training evaluation model developed by Kirkpatrick (1959). A single indicator, a Customer Satisfaction Index (CSI), quantifies the level of satisfaction with each training programme. The model also measures the individual parameters that contribute to the CSI, as well as their relative importance. It facilitates a benchmarking process regarding these parameters and between training programmes. The development process of the model is described, as is its use in practice.     

学专融合:应用型人才培养模式初探

学专融合人才培养模式即学生工作与专业教学工作在学生培养目标、培养途经、培养方法等方面的有机融合.本文探讨了学专融合人才培养模式的理论依据和根本目的.     

A multiple group analysis of the training transfer model: exploring the differences between high and low performers in a Korean insurance company

This study suggests an integrative transfer of training model and examines the influence of pre-training performance on the relationship between work environment variables and transfer-related variables. Structural equation modeling was conducted with data collected from 365 Korean employees of a large general insurance firm. They were all participants in a leadership development program. The results of multi-group analyses revealed that the influence of work environment variables on transfer-related variables was moderated by employees' pre-training performance. The findings of the study imply that a more elaborate training transfer model that considers performance not just as an outcome variable, but also as an antecedent variable is required. Also, it is proposed that different strategies should be applied to promote transfer of training based on the employee's level of pre-training performance.     

Teams in transition: An integrative review and synthesis of research on team task transitions and propositions for future research

Scholars have long sought to understand the factors that influence team functioning and effectiveness. However, we know relatively little about the performance ramifications of transitions between tasks, especially when the transitions are punctuated and brief and the tasks are highly varied. To address this gap in our understanding, we review and integrate several streams of research in the literature on small groups and teams that have implications to team task transitions. From our synthesis, we offer a broad framework and propositions regarding the nature and effects of team task transitions. We conclude with a brief discussion of implications to research and practice.     

论提高我国本土会计师事务所竞争力的策略

国际四大所并购我国本土所的趋势已经开始显现,在这种情况下我国会计师事务所需要分析本行业的竞争现状。本文通过分析表明,我国会计师事务所既有优势、机会,也存在极大的劣势、危胁。笔者认为我国会计师事务所要采取完善公司治理、“产品”差异化、专业化、品牌化、人才、审计质量与风险控制等策略,以提高我国会计事务所的竞争力。     

A theoretical and empirical evaluation and extension of the Todaro migration model

"This paper postulates that it is theoretically and empirically preferable to base internal labor migration on the relative difference in rural-urban real income streams and rates of unemployment, taken as separate and independent variables, rather than on the difference in the expected real income streams as postulated by the very influential and often quoted Todaro model. The paper goes on to specify several important ways of extending the resulting migration model and improving its empirical performance." The analysis is based on Italian data.     

Six Sigma and information systems project management: A revised theoretical model

Previous information systems (IS) research has significantly improved the success rate of IS projects, but the result is still far from satisfying. The effort to advance IS project management theories continues. One notable effort is Ravichandran and Rai (2000). Based on quality management principles, they developed a model (the R&R model) describing a qualityoriented organizational system that leads to software development quality performance. This study analyzed Six Sigma to propose major revisions to the R&R model. Six Sigma is a recent approach to quality management with proven effectiveness. The analysis of Six Sigma suggested that several constructs in the R&R model need to be respecified, leading to the definition of a new quality‐oriented organizational system. More importantly, the revised model posits that the new organizational system leads to IS project success that can be measured by organizational performance improvement. This study contributes to the literature and provides practical guidance to IS project managers.     

A novel business strategies framework of do-it-yourself practices in logistics to minimise environmental waste and improve performance

The transportation sector is consuming a high quantity of oil and producing air pollution, CO₂ and allergies, as well as promoting the storage of goods in traditional warehouses. It is not only creating waste and environmental pollution but also increasing temperature, air pollution and low rainfall. The present study intends to uncover and understand the challenges of logistic infrastructure as well as how the adoption of do-it-yourself (DIY) business strategies is useful to encourage those practices and technology which are useful in transforming the logistic infrastructure into an eco-friendly environment. The DIY focuses on purposely utilising digital technologies to increase the engagement and involvement of customers in businesses. Moreover, DIY enables organisations to produce products and services that are highly demanded and have high acceptability. After doing an extensive literature review, the enablers of DIY are identified, and empirical investigation has been conducted. The analysis of the study provides a business strategies framework of DIY which would help the logistics managers in the proper implementation of the DIY practices to minimise negative environmental impact and improve business performance.     

Enhancing adaptive transfer of cross-cultural training: Lessons learned from the broader training literature

Drawing insights from the broader training literature, we argue that evaluation of cross-cultural training effectiveness should adopt comprehensive criteria, including cognitive, skill-based, and affective learning outcomes as well as adaptive transfer. We propose that the integration of an error management supplement in cross-cultural training can enhance trainee acquisition of self-regulation skills and self-efficacy that facilitate adaptive application of learning to novel cultural situations. In addition to the traditional error management training designs (i.e., positive error framing), the current paper describes additional design elements to promote acquisition of cognitive strategies, prevent premature automaticity, alleviate concerns about error occurrence during learning, and enhance readiness to transfer. In addition, we offer propositions regarding the effects of the supplement on learning and transfer outcomes, along with implications for future research and practice on cross-cultural training.     

A decision model for outsourcing training functions: distinguishing between generic and firm-job-specific training content

Employee training plays a crucial role in the success of most organizations. Due to its developmental aspect, training is closely linked to core competencies and strategic focus. However, it is also one of the most widely outsourced HR functions in most Western economies.

This article attempts to illustrate and propose a decision model for the factors that shape the expected benefits and subsequently the extent of outsourcing training functions. A distinction is made among generic training (for the development of competencies) and job- or company- specific training (for example, induction training, job specialization, etc.).

Two decision models are extracted with structural equation modelling. Asset specificity, market availability, in-house development of training and firm size are discussed. The factors shaping the decision to outsource, as well as the perceived benefits from outsourcing employee training, are different for each of the two types of training (generic and specific). The reasons underlying those differences are discussed. For both types of training service it is proposed that the expected quality benefits, not cost ones, induce companies to outsource training.

Thus, this study attempts to offer a useful insight into the factors shaping the extent and the expected benefits from outsourcing training services. The outcomes can further assist HRM professionals (managers and providers of HRM services), as well as academics to gain a better understanding of the nature of HRM outsourcing decisions in general, and a ‘basic’ HRM outsourcing practice – training – in particular.     

Sexual harassment training: Recommendations to address gaps between the practitioner and research literatures

Sexual harassment training is a common human resource activity, and the practitioner literature is replete with advice about how to implement it. Little research, however, has specifically explored what makes sexual harassment training effective. This paper uses what we know from general training research and theory and sexual harassment research to assess the extent to which the practitioner literature is making relevant and reasonable recommendations for sexual harassment training. We identify practitioner‐research gaps in the literature, including areas that academic research and theory suggest are important for training effectiveness but where the practitioner literature falls short. The practitioner literature may be silent, offer incomplete advice, make recommendations that do not directly link to research findings, or present recommendations that are inconsistent with research findings. We recommend that these gaps be bridged and we provide specific suggestions for how human resource managers can improve the quality of the sexual harassment training they provide. © 2009 Wiley Periodicals, Inc.     

Civic Engagement in the Performance Evaluation of the Public Sector in China: Building horizontal accountability to enhance vertical accountability

Abstract

This article accounts for the logic of building of an accountability mechanism with elements of civic engagement in an authoritarian regime. It is elaborated by a performance evaluation programme ‘Democratic Review of Administrative and Business Style’ (DRABS) in Wuhan in central China. The author argues that the DRABS does help form government agencies’ responsiveness to the public with various public scrutiny instruments including mass media and the internet, and that it is more accurate to frame the mechanism as having the function of building horizontal accountability to enhance vertical accountability.     

应用CMM模型改进软件产品质量

软件工程30多年的发展在一定程度上促进了软件危机的解决,但结果却不令人十分满意,解决软件的质量问题仍然是软件企业面临的一个难题.而质量改进理论和软件过程改进技术为解决软件的质量问题开辟了新的领域.下面以CMM为例具体说明软件过程改进技术及其原理.     

Gamifying employer branding: An integrating framework and research propositions for a new HRM approach in the digitized economy

The digital age calls for digital HRM approaches, as the “digitized” workforce confronts companies with changing requirements regarding their human resource practices. Most importantly, companies need to build strong employer brands to attract, motivate, and retain employees. One promising approach to employer branding in the digital age is to gamify companies' employer branding activities by means of serious games (i.e., digital games with an educational purpose). Both serious games and employer branding share the key characteristic of facilitating learning to create knowledge. Despite existing research on employer branding and serious games in separate streams, virtually no research addresses their relationship, albeit its strong relevance for researchers and practitioners alike. The authors discuss both domains and their relation, propose a conceptual framework building on a novel learning-based extension of the affective events theory, and derive directions for future research to advance the understanding of gamifying employer branding in the digitized economy.     

Changes in cognitive function: Practical and theoretical considerations for training the aging workforce

Forecasts of the labor force supply over the next 20 years reveals a demographic bubble of older retirees that is not offset by the percentage of qualified incoming younger workers (Bureau of Labor Statistics U.S. Department of Labor, 2014). Understanding how training may be used to retain older employees can lead to a competitive edge for firms, given the upcoming need for skilled workers. Training also carries benefits for late career workers or job seekers as a means to increase their existing skills or as a gateway to more lucrative jobs. We review shifts in major cognitive skills and information-processing skills over time and make suggestions for enhancing the training environment for older learners based on that information. We also suggest research needs targeting late-career trainees. These practical recommendations for trainers and program designers, and suggestions for future research may lead to more age-inclusive and comprehensive theories of training-based learning.