黑龙江省服务外包产业发展的思路与对策

随着全球服务外包业务规模的不断扩大,服务外包已经具有了产业的性质,形成了服务包产业。通过分析服务外包产业基本特征,发现服务外包产业实质上是处于"微笑曲线"两端的生产性服务业,而且与黑龙江省装备制造业发展之间存在内在联系。因此,只有结合黑龙江省服务外包产业发展的实际,才能为黑龙江省服务外包产业发展提供思路与对策。     

The Business Model and Firm Performance: The Case of Russian Food Service Ventures

Using a unique methodology for capturing the business model and drawing comparisons across larger samples of firms, we investigate the relationship between business model design and firm performance in a Russian context. The evolution of the business model concept and its components is reviewed. Empirical research was conducted on the basis of a cross‐sectional survey of firms in the food service industry. A typology of seven business models in this industry is produced, and linkages are established between model type and company performance.     

Tracking the relationship between environmental management and financial performance in the service industry

Attention to the relationship between environmental management and financial performance has been growing. Research in this area has, however, tended to focus primarily on manufacturing industries. Our goal in this study is to analyze the relationship between environmental management and financial performance in the context of the service industry. Using a cross-sectional sample of 1,228 service organizations spanning a wide range of business activities, we test a series of five hypothesized relationships using both univariate and multivariate analyses. The results are robust across the dataset and show conclusively that environmental management does indeed positively affect financial performance in the service sector.     

公路物流与中国商用车的发展

改革开放以来,随着我国经济的快速发展,公路物流高速增长,商用车也快速增长,两者的发展基本同步。文章认为,中国汽车工业的快速发展,需要强有力的物流支持,而我国汽车物流业发展较为滞后,汽车生产厂家物流成本居高不下,物流服务形态初级,物流标准化工作进展缓慢,有效价格体系尚未形成,这些都是需要改进的地方;中国商用车的发展将极大地促进公路物流的发展,并在全球化、电子商务化、顾客定制化、柔性化、精细化等方面对汽车物流提出更大的挑战。因此,发展公路物流是促进经济发展的重要途径,商用车发展是促进公路物流的关键,公路物流与商用车发展之间存在互动关系。     

Customer portfolio planning in a business network context

In an increasingly globalised business environment, it is no longer adequate to analyse and develop supplier-customer relationship portfolios without consideration of a firm's network relationships. While research in business relationships has examined resource allocation and strategy development in the context of a dyadic relationship, portfolios and network relationships, little is known about the network effects of a focal firm's relationships on its performance particularly from both supplier and customer evaluations. The present study attempts to fill this gap by developing a customer portfolio framework that includes four levels of business relationships, and integrates a resource-based view and industry determinants of competitive advantage. The proposed framework is applied and analysed using data of UK-based food service companies. The main results show that a focal relationship performance is influenced by both industry and resource-based advantages in a business network context. The results also suggest that a focal firm can better enhance its competitive position with the knowledge of network effects and interdependence of strategic actions in a business network context.     

中国旅游电子商务发展模式新论

从电子商务的概念和基础理论入手,研究电子商务与旅游产业之间存在的深层次互动关系,结合电子商务的发展历程,提出了未来适应于旅游产业的电子商务发展模式,并对旅游电子商务发展中现存的主要问题提出了一些可操作性建议。     

Focus on opportunities as a mediator of the relationship between business owners' age and venture growth

Combining upper echelons and lifespan theories, we investigated the mediating effect of focus on opportunities on the negative relationship between business owners' age and venture growth. We also expected that mental health moderates the negative relationship between business owners' age and focus on opportunities. Path analytic findings based on data from 84 business owners (mean age = 44, range 24-74) supported these hypotheses. Findings suggest that focus on opportunities is a psychological mechanism that links business owners' age with venture growth. Our findings also indicate that mental health helps maintain a high level of focus on opportunities with increasing age.     

Mental health of UK university business students: Relationship with shame,motivation and self-compassion

There is growing awareness of mental health problems among UK business students, which appears to be exacerbated by students’ attitudes of shame toward mental health. This study recruited 138 UK business students and examined the relationship between mental health and shame, and mental health and potential protective factors such as self-compassion and motivation. A significant correlation between each of the constructs was observed and self-compassion was identified as an explanatory variable for mental health. Shame moderated the relationship between self-compassion and mental health. Integrating self-compassion training into business study programs may help to improve the mental health of this student group.     

An analysis of the relationship between electricity and natural‐gas futures prices

This article analyzes the relationship between electricity futures prices and natural‐gas futures prices. We find that the daily settlement prices of New York Mercantile Exchange's (NYMEX's) California–Oregon Border (COB) and Palo Verde (PV) electricity futures contracts are cointegrated with the prices of its natural‐gas futures contract. The coefficient of natural‐gas futures prices in our model of COB electricity futures prices is not significantly different from the coefficient of gas prices in our model of PV electricity although there are differences in the production of electricity in these two service areas. The coefficients in our model do reflect differences in the consumption of electricity in the COB and PV service areas, however. Our trading‐rule simulations indicate that the statistically significant mean reversion found in the relationship between electricity and natural‐gas futures prices also is economically significant in both in‐sample and out‐of‐sample tests. © 2002 John Wiley & Sons, Inc. Jrl Fut Mark 22:95–122, 2002     

Exploring the relationship between the human resource management practices and growth in small service firms

This paper seeks to evaluate the relationship between the growth and the human resource management (HRM) practices of small service firms in catering to professional services and the retailing sectors in the UK. The paper reports and analyses the findings of 196 face-to-face structured interviews with small service business owners. Findings suggest that employee empowerment contributes to the sales growth of small firms in the different sectors of the service industry. The study also shows that employee training and recruitment through formal channels contribute to the sales growth of firms operating in the catering sector. This paper argues that contextual variables – the extent of the competition and the availability of the workforce – have a bearing on the HRM practices employed by small service businesses.     

中国服务贸易国际竞争力比较及增长方式分析

随着经济全球化进程的不断加快,服务贸易在国际贸易的比重不断上升,服务贸易水平已经成为衡量一国经济发展的重要指标。如何看待服务贸易的增长、找出中国服务业发展的不足,如何在处理好服务贸易与其他领域关系的同时抓住发展的契机,对于中国而言都是非常值得研究的问题。     

The role of relationship on time and monetary compensation

Service failures are inevitable in the service industry. In this study, the author suggests that companies that only provide monetary compensation for service failures are following a risky recovery strategy. Instead, service managers should consider the offered compensation’s fit with customer relationship type. The author proposes and empirically tests several hypotheses about service failures and how customers in communal relationship with service firms prefer time compensation (saving time), while customers in exchange relationships prefer monetary compensation (saving money). The results are evidence that properly matching relationship type (i.e. communal and exchange) with compensation type (i.e. time and monetary) can help recover customers’ overall satisfaction and restore the customer–service company relationship. The author concludes this article with a discussion of the practical implications and suggest future research directions.     

The Use of Co-ordination Theory to Improve Service Quality in Executive Search

This article considers service quality in a business service industry - execirtive search. It uses co-ordination theory to idtentify the ‘service garps’ which occur in the use of executive search consultancies and considers the ways in which these gaps can be closed. The use of an executive search consultant turns the recruitment process into a three-way relationship -between client, consultant and candidate -and raises the possibility of further service gaps than those identified in the service quality literature. This article finds that there are gaps in expectations evident in all three arms of the relationship but that they are much wider where the candidate is involved. The use of a consultant introduces uncertainty into the process (especially on the part of the candidate), the issue of who has responsibility for what within this relationship is not satisfactorily resolved or communicated. Ways in which the process can be managed to reduce the size of the expectations gaps are considered.     

现代服务业营业税改征增值税试点意义及其配套措施

现代服务业是国民经济重要的组成部分,加快发展现代服务业是扩大内需和转变经济发展方式的重要途径。但总体上看,我国现代服务业发展水平不高,现行的税收制度和政策也不利于现代服务业的发展。营业税改征增值税试点工作对于消除现代服务业领域重复纳税、减轻现代服务业税收负担、促进现代服务业大发展有着重要意义。虽然营业税改征增值税的改革势在必行,但在目前改革试点刚刚开始进行、政策效果尚不明朗的情况下,贸然以增值税全面取代营业税还为时过早,改革应该有相应的配套措施,缜密设计,谨慎前行,稳步推进。     

中国加油站行业发展前景预测

本文选取北美、欧洲和亚洲的11个国家为样本,以汽车保有量、公路网密度、加油站数量、燃油零售量等数据为基础,通过与我国的相关情况进行了比较,分析了部分发达国家加油站行业的发展历程和影响因素,据此对2020年我国加油站的数量进行了预测,并对加油站行业的发展前景做出了预测分析,提出加油站向服务站转化是大势所趋,非油品业务将引导加油站行业的发展;市场和油价的放开决定加油站行业发展的进程,国家的政策导向对加油站行业发展产生决定性的影响。     

Establishing Logistics Service Strategies That Increase Sales

While the linkage between logistics performance and firm performance has received attention in the literature, typically firm performance is measured as customer satisfaction and customer loyalty rather than share of business or other measures that translate into a financial benefit. Thus logistics executives continue to be judged primarily on cost and asset reductions. Only one study has documented how logistics performance affects customer satisfaction and the percentage of business allocated to the suppliers as well as the differences in outcomes between firms identified as primary and secondary suppliers (Leuschner et al. 2012 ). In this research, we use samples in the motion picture and video production industry, and the plastic materials and resins industry to investigate the impact of the Marketing Mix on customer satisfaction and share of business. Our results differ from Leuschner et al. ( 2012 ) regarding the impact of product, price, and promotion on customer satisfaction, but we confirm the impact of logistics performance on customer satisfaction and the relationship between customer satisfaction and share of business for primary and secondary suppliers combined. Finally, we provide a framework to identify logistics service strategies based on a customer's current profitability, potential growth, and the share of a customer's purchases obtained.     

北京市商务服务业发展对策研究

本文认为,发展商务服务业,是北京市产业结构升级的需要,是提升制造业核心竞争力的需要,是解决北京产业“空心化”的现实选择,对其他产业具有巨大的乘数效应和辐射作用;加入WTO,为北京发展商务服务业提供了广阔的舞台,2008年奥运会为北京商务服务业带来了巨大商机,区域经济合作的快速升温,为北京发展商务服务业形成了良好的区域优势。北京商务服务行业规模初显,但存在规模小,分布散,科技含量低,市场机制不够完善等问题。文章提出,加快北京商务服务业发展,应坚持优先发展的原则,培育重点商务服务业;坚持产业集群与扩散的原则,形成有效的多赢格局;坚持科技创新的原则,打造世界级商务服务品牌;坚持以市场为导向的原则,完善市场机制;坚持以引资为突破口的原则,全力打造“总部经济”和“写字楼经济”。     

基于企业组织视角的老年服务产业供给分析

随着我国人口老龄化进程的不断加快,发展老年服务产业迫在眉睫。基于企业组织视角从市场需求、服务内容、政策扶持、风险管理方面对老年服务产业的供给所进行的分析显示:目前我国老年服务产业远没有达到应有的水平,老年服务市场资源匮乏、种类稀少,产业竞争力小;老年服务项目主要有上门服务和组织活动;政府可从对老年服务企业的税收、补贴以及志愿者政策三方面入手,建立老年服务型产业链;应注意规避使用志愿者风险和企业经营风险,从而进一步推进老年服务产业的快速健康发展。     

Exploring manager’s perspective of service quality strategies in Malaysian Banking Industry

In service industry, the subject of service quality remains crucial as business strive to maintain a comparative advantage in the marketplace. In aftermath of globalization, the operating environment for banking industry has become more dynamic and competitive. Banks have evolved to become diversified financial providers instead of traditional banking-only service providers. With bank placing emphasis on a mutually beneficial bank–customer relationship, customer loyalty must be pursued through repeat purchases. Central to achieving this is often the quality of services offered by the bank should satisfy the customer’s needs. This article attempts to identify any service gaps in Malaysian banking industry and to recommend effective strategies to close these service gaps from bank mangers’ and executives perspectives based on GAPs Model of Service Quality (GAPs Model). Using qualitative data collected from interviews with 30 bank managers and executives, this article provides effectives strategies to close each of the gaps in GAPs Model. It is hoped that the empirical evidences and recommendations provided in this article shed some light to management of banks to improve upon their customer service quality in order to benefit from customer satisfaction, customer loyalty and other behavioural outcomes which will lead to greater competitive advantage and profitability to the banks concerned.     

Exploring the Relationship Between Business Model Innovation,Corporate Sustainability,and Organisational Values within the Fashion Industry

The objective of this paper is to examine the relationship between business model innovation, corporate sustainability, and the underlying organisational values. Moreover, the paper examines how the three dimensions correlate with corporate financial performance. It is concluded that companies with innovative business models are more likely to address corporate sustainability and that business model innovation and corporate sustainability alike are typically found in organisations rooted in values of flexibility and discretion. Business model innovation and corporate sustainability thus seem to have their origin in the fundamental principles guiding the organisation. In addition, the study also finds a positive relationship between the core organisational values and financial performance. The analysis of the paper is based on survey responses from 492 managers within the Swedish fashion industry.