共查询到19条相似文献,搜索用时 46 毫秒
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《中国对外贸易(英文版)》2008,(17):65-65
对活二服务Dialogue 2 Services (大为房间的空调坏了,他给服务台打电话。) (There is something wrong with the air conditioner in Da- vid's room. He is calling the front desk.)服务台:您好,服务台。先生,有事么? Reception: Front desk. Sir, may I help you'? David:这间房间的空调好像坏了,请帮忙检查一下。David: The air conditioner in my room doesn't seem to be working. Can you please help me to inspect it?服务台:好的,工作人员马上去。 相似文献
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四星级的龙湖宾馆,近年来崛起在世称“百载商埠”、中国改革开放五大特区之一汕头市的热土上。龙湖宾馆是1984年开业的中外合作企业,自1998年由中方全面管理后,面貌焕然一新,经营富有成效,营业额和税利指标节节攀升,最高年度营业额达1.1亿,创利2800万元,在汕头旅游业中名列榜首,并连续多年被评为“纳税大户”。龙湖宾馆规模不大(只有248间客房),但基本配套设施齐全,处处以精巧见长,既有豪华的现代气派,又具潮汕古老的地方特色。 相似文献
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田雅琳 《中国商贸:销售与市场营销培训》2010,(12)
度假型酒店受季节性影响,呈现出典型的淡旺季经营特点。那么酒店如何能在旅游旺季建立并管理一个高效、稳定的非典型员工团队,使整个组织充满活力,实现最大化的工作效率是本文研究的主要问题。 相似文献
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Alison Morrison 《The Service Industries Journal》2013,33(1):132-142
This article contrasts and compares statistics from the UK small firm sector in general with those related to small firms within the hotel industry. In doing so, it is clearly illustrated that there is a need to focus research, resultant policy and strategy on the specific issues facing small firms at a sub-sector level, rather than assuming a homogeneity of the small firm population in general. The paper concludes that the plight of the small firm operating within the hotel industry is dire and questions what the future holds. 相似文献
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《Journal of East-West Business》2013,19(3-4):83-101
Abstract Existing studies addressing the modal choice in the global hotel industry have discussed to a limited extent the restrictions posed to the choice of entry mode by the local environment, mainly the host government. This paper describes entries of foreign hotels in a market, Russia, in which the local (city) government has an active role in the hotel industry. The study proposes that, in the Russian market, the foreign hoteliers have to take into account the interests of the local governments regardless of the operation mode. On the basis of secondary data collected mainly from industry reports and Russian newspapers, the strategic choices made by the foreign hotel companies can be divided into two categories. First, some hotel chains have brought their brands to the Russian market early, but have made strategic concessions in the mode of entry. Second, there are companies that have stuck to their general strategies and postponed entry to Russia until it could be done with the mode preferred by the company. 相似文献
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浅析体验经济时代的酒店个性化服务 总被引:1,自引:0,他引:1
在酒店业竞争日趋激烈的今天,酒店创新个性化服务以满足顾客的体验需求已成为当前提升酒店竞争力的重要举措之一。了解在体验经济下酒店个性化服务的特征,依据当前酒店个性化服务现状,制定出酒店应从确定主题、提高顾客参与度、利用名人效应等措施去创新个性化服务。 相似文献
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《中国对外贸易(英文版)》2001,(11)
The Ruiji Hongta Hotel is the first luxuryhotel that opened for business in Shanghai inthe new century. Located in the central area ofthe Pudong New Area, the hotel distinguishesitself from others with not only its best accom-modation but also modern architectural style.48 square meters of room space is not a luxurybut a standard unit. There are all together 318standard rooms and suites equipped with styl-ish furniture designed by Hirsch Bedner. Guestscan also enjoy the comfort of Herman M… 相似文献