Building brand knowledge structures: Elaboration and interference effects on the processing of sequentially advertised brand benefit claims

Two experiments are reported that examine the effects of an ad campaign designed to link two different benefit claims to a brand. The findings indicated that recall for a subsequently advertised claim depended on the strength of existing brand–benefit links in memory. If prior advertising strongly established a benefit claim in memory, then proactive interference effects inhibited the recall of subsequently advertised benefit claims unrelated in meaning. Additional analyses suggested that these interference effects appeared to be a result of difficulties with encoding the newly advertised claims. If the original benefit claim was not as strongly established in memory, however, then unaided recall of the subsequently advertised benefit claims was actually higher than if there had been no prior advertising at all. In fact, less accessible and memorable claims, whether they preceded or followed more accessible and memorable claims, enhanced recall of the stronger claims. Additional analyses suggest that these elaboration effects occurred because prior or subsequent advertising improved brand awareness and thus later brand claim recall as a result.     

Does competitive clutter in television advertising “interfere” with the recall and recognition of brand names and ad claims?

This paper contrasts the effects of competitive clutter on the recall and recognition of information from ads for familiar brands. An experiment was conducted utilizing ads for the type of relatively familiar brands typically advertised on network television; the dependent variables were recall and recognition of brand names and ad claims. Results showed that brand name recall scores were substantially reduced by competitive clutter. However, exposure to competitors' ads had little effect on ad claim recall. These data are consistent with the view that information about familiar brands will tend to be compartmentalized in memory, reducing interference effects in attribute recall. Exposure to competitive clutter had relatively little effect on recognition task performance. Suggestions for future advertising research considering competitive interference and brand familiarity issues are provided.The authors thank the editor and two anonymous reviewers for their guidance. Ray Burke. Frank Kardes, James Kellaris, Karen Machleit, Joe Mandese, and Don Schumsky provided helpful comments on various aspects of this research.     

I'll have what she's having: Gauging the impact of product placements on viewers

Product placement in TV shows is becoming increasingly common, yet little is known about its effectiveness nor even how to define and measure such effectiveness. This research examined the effectiveness of product placement with the use of two different types of measures: explicit measures that tap memory directly (with the use of a recognition and recall task), and an implicit measure that measures the effect of exposure on product choice indirectly. It was hypothesized that the ability of product placement to enhance memory and choice may be mediated by distinct mechanisms. The results showed an overall enhancement in product recall, recognition, and choice due to placement. Further, although products central to the plot were remembered and recalled more than products placed more subtly, no reliable effect of centrality of placement was observed on the choice measure. This dissociation also occurred with modality of placement—where seen‐only products most influenced choice but were least recalled. The present data conform to theories of memory, which predict that performance on explicit memory task can be dissociated or uncorrelated with performance on implicit performance or choice. This finding has significant implications for how product placements are designed and how their efficacy evaluated. © 2000 John Wiley & Sons, Inc.     

The effects of an advertising retrieval cue on young children's memory and brand evaluations

Young children's memory for television advertising is important in order for children to recognize brands in stores and/or to recall the brand name in making a purchase request. Two experiments showed that the use of visual advertising retrieval cue (a green frog as the brand character) improved memory performance and brand evaluations. Study 1 (n = 40) showed promise in the cue's assistance in children's recalling the brand name (cued recall) from the ad memory trace. Study 2 (n = 40) contained multiple exposures to the ad, which resulted in greater free recall and in support for the cue's assistance in better access of the brand name from the ad memory trace (cued recall). Affected ad memory resulted in more favorable brand evaluations and intent to request the brand's purchase. © 1994 John Wiley & Sons, Inc.     

Examination of Health Messages in Food Advertising: A Case of South Korea

As the public interest in health information has increased globally, the use of health benefits in food advertisements is becoming more essential for food marketing strategy. Consumers view a food product as healthy if it carries a health claim, whereas there has been an ongoing debate about the value of health claims as a strategy to help consumers’ healthier food consumption. The present study attempted to examine the food commercials broadcast on Korean network television in terms of claim types and executional elements. Results indicate that television food advertising has made a wide number of implied “soft” health claims (e.g., “good for health”) without substantial information and call into question whether consumers are misled or deceived by the executional elements used for presenting health messages. The findings of the study raise regulatory concerns about the provision of potentially confusing or misleading health messages in food advertising nationally as well as internationally and suggest further research in this area.     

The moral legitimacy of intellectual property claims: American business and developing country perspectives

Private property forms the bedrock of the business/society relationship in a market economy. In one way or another most societies limitwhat people can claim as property as well as theextent of claims they can make regarding it. In the international arena today intellectual property rights are a focal point of debate. Many developing countries do not recognize the monopoly claims of patents and copyrights asserted by business as legitimate. This paper reviews contemporary areas of dispute and then presents the tasks facing the construction of a fair intellectual property rights regime.Paul Steidlmeier is Associate Professor of business policy at the State University of New York in Binghamton. He is the author of a number of articles on business and society and of a recent book,People and Profits: The Ethics of Capitalism (Prentice Hall).     

Deceptive advertising and third-person perception: The interplay of generalized and specific suspicion

The present research examines the extent to which consumers perceive deceptive advertising claims as effective (i.e., affect one's purchase decision) for themselves and others. Results in two experiments suggest that consumers tend to consider an advertising claim more effective for others than for themselves, when they realize the claim is highly deceptive. In contrast, when perceived deceptiveness is moderate or low, the self–others difference is moderated by consumer dispositional difference in skepticism toward advertising. The effect appears to be driven by the interplay of generalized and specific suspicion, which has a stronger impact on consumer judgment about the effect of deceptive advertising on the self than on others.     

A study of the antecedents of slogan liking

A slogan is an integral component of a brand's advertising platform that helps shape its identity and define its positioning. While prior literature has focused on the recall of slogans, knowledge regarding why consumers like some slogans more than others is still limited. This paper uses data from a large field study to explore the key factors that determine the likeability of slogans. It uses a bilinear mixed model to assess the relative importance of slogan characteristics, media expenditure, and respondent characteristics as antecedents of slogan likeability. The findings suggest that the liking for a slogan may be unrelated to media expenditure, and driven largely by the clarity of the message, the exposition of the benefits, rhymes, and creativity. Further, in sharp contrast to industry practice and conventional belief, the study finds that jingles or brevity have no systematic effects on the likeability of slogans.     

Hong Kong children's understanding of television advertising

This study examines Chinese children's understanding and comprehension of television advertising. A quota sample of 448 children made up of 32 girls and 32 boys from kindergartens and grades 1-6, were personally interviewed in May 1998. The results indicated that children in grade 2 (aged 7-8 years) were beginning to understand what advertising was and were aware of the persuasive intention of television advertising. Over one-third of older children from grade 4 understood that television stations carried advertising for money. Like children in the West, the main reason for liking and disliking commercials depended on their entertainment element. An understanding of television advertising, recall of brands from slogans and comprehension of advertising content were consistently related to the cognitive development of children. Brand recognition from liked and disliked commercials was strong. Comprehension of the key messages of advertising content varied greatly by children's cognitive development and the style of presentation. Ethical issues and public opinions of Hong Kong consumers regarding advertising to children were discussed.     

Decreasing advertising interference: The impact of comparable differences on consumer memory in competitive advertising environments

This study investigates the structural alignment processes in reducing memory interference in a competitive advertising context. In particular, an experimental study is carried out to understand how alignable (i.e., comparable) and nonalignable (i.e., noncomparable) attributes influence ad claim recall at differing levels of competitive ads. Findings indicate that recall of alignable attributes is higher than that of nonalignable attributes in the presence of ads for competing brands. Results from the study also suggest that nonalignable attribute recall decreases as the number of ads featuring competing brands increases from zero to two, whereas alignable attribute recall is not affected by increasing the level of competitive ads. Theoretical and managerial implications are discussed. © 2007 Wiley Periodicals, Inc.     

Does food advertising influence children’s food choices? A critical review of some of the recent literature

Food advertising to children is an issue that is at the centre of debate and the purpose of this paper is to critically examine the claims and the evidence. Several issues are examined: the child’s understanding of advertising, the content of advertising to children; food choices in families, children’s food choice and behaviour, and the effect of advertising on food choice. Major conclusions are the following: that children understand the function of advertising from the age of 8–9 years, although there are limitations on how effectively they apply this knowledge; that the content of advertising to children has remained relatively unchanged for 25 years; that children play an active role in food choice in families; that children’s dietary preferences and habits are well-established before advertising is understood; and that advertising’s role in children’s food choices and preferences is multi-factorial and complex.     

International Advertising Expenditure Trends

This study identifies social uses of advertising by young male adults who have been brought up in a mass media-driven society, which makes them more advertising literate. A diary study revealed the frequent use of TV advertising slogans and taglines that did not directly relate to any product purchase or use occasion. Moreover, the meanings consumed by the group were independent of the product that the ads promoted. The topic of social uses of advertising by groups has far-reaching practitioner implications for advertising research and copy development, which are discussed.     

Advertising Claim Styles

This study compared the effectiveness of nondata implied superiority claims to data, implied superiority claims for a low-involvement consumer package good. Two experiments, con- ducted in a naturalistic environment, measured consumer response at five points along an advertisingJproduct evaluation hierarchy. No differences were found between claim types. The findings further suggest that consumers are not misled by implied superiority claims. Implications for promotion managers and communications research- ers are discussed.     

How advertising claims affect brand preferences and category–brand associations: The role of regulatory fit

Two experiments examined whether selfregulatory goals addressed in advertising claims influence product preferences and category– brand associations. Experiment 1 provided evidence for the hypothesis that the fit between an advertising claim and consumers' regulatory focus has an impact on product preferences. Participants were more likely to prefer products presented in an advertisement with a claim compatible with the experimentally induced focus. Experiment 2 demonstrated that regulatory focus also has an impact on category– brand associations. Category–brand associations were stronger when the claim of a target brand was compatible with the regulatory focus at the time category–brand associations were measured. © 2006 Wiley Periodicals, Inc.     

Stay positive or go negative? Memory imperfections and messaging strategy

This paper studies the optimal mix of message content in elections while explicitly accounting for voters' memory imperfections. We build an analytical model of a political contest between two candidates facing an election with an electorate consisting of supporters, opponents, and undecided voters. The candidates take decisions on advertising sequence and content (positive vs. negative). Our model explicitly considers the role of memory processes, in particular decay (the idea that memories fade with time) and rehearsal (the idea that accessing a memory eases its recall,) that crucially affect how effective ads are in influencing choice. The model yields several interesting insights: (a) when both candidates have low initial support, they invest only in positive messages; (b) when both candidates are endowed with high initial support, their messaging strategies take a “pulsing” shape involving negative advertising accompanied by positive advertising; (c) when one candidate has low initial support while the other has high initial support, the former adopts a “pulsing” strategy while the latter adopts only positive advertising. Furthermore, we show that a candidate with low initial support facing a candidate with high initial support responds with a messaging strategy bunched with negative content towards the end of the election cycle. Our model's predictions are shown to find empirical support in a dataset assembled from 2016 U.S. Senate races.     

Are nutrient-content claims always effective?

The purpose of this study was to examine the extent to which recently prevalent nutrientcontent claims in food advertising are effective and how the level of effectiveness might differ between food products perceived as healthy and unhealthy. Guided by the match-up hypothesis and its theoretical underpinnings, a set of 2 (nutrient-content vs taste claim) × 2 (healthy vs unhealthy food) experiments investigated the impact of nutrient-content claims compared to the impact of taste claims on two different food product types. The authors found that (a) respondents evaluated food ads with nutrient-content claims as healthier than food ads with taste claims regardless of product type, but (b) the respondents showed better advertising evaluations on nutrient-content claims for foods perceived as healthy foods and on taste claims for foods perceived as unhealthy. Our findings provide implications and suggestions for improving food advertising and marketing strategies, and public health policy.     

How Related Multiscreening Could Positively Affect Advertising Outcomes

The use of multiple screens, also known as multiscreening, is assumed to have detrimental consequences for advertising outcomes. However, many people are engaging in this form of media multitasking on a daily basis. Therefore, it is important to focus on how to improve the effectiveness of advertisements when multiscreening. The aim of this study is to examine a key facilitator of advertising effects when multiscreening, namely task relevance. In two separate experiments—an online study (n = 280) and a laboratory (n = 185) study—we showed that people who engage in related multiscreening have better brand memory and more positive brand attitudes than people who engage in unrelated multiscreening via attention and subsequent program involvement. The results of the current study contribute to our understanding of multiscreening and advertising effects by showing that multiscreening does not always have to be detrimental to advertising effects. Furthermore, this study is unique because it combines two methodological approaches of multiscreening research.     

How advertising slogans can prime evaluations of brand extensions

Different versions of a brand slogan were presented to each of three treatment groups before they evaluated six potential extensions of a fictitious brand. One slogan primed “nutrition,” one primed “spiciness,” and the third primed “high quality” as product attributes. All other product and brand information was held constant. The slogans had a significant effect both on the perceived similarity and on the evaluations of potential brand extensions. The results suggest that there is considerable flexibility in the category of products that a brand represents. Advertising slogans can play an important role in supporting or undermining a brand extension strategy by drawing attention to attributes that the new product either has in common with existing products or that conflict with existing products. © 1993 John Wiley & Sons, Inc.     

Is advertising helpful for organic businesses? Differential effects of packaging claims

What claims should companies use to improve consumer perceptions of their certified organic products and help consumers differentiate them from conventional products? This study focuses on advertising – specifically, on packaging claims that differ in their degree of explicitness and message topic. A laboratory experiment shows that a single claim positively influences perceptions of organic products, though additional claims can cancel out this positive effect. Different claims have distinct impacts on consumer perceptions. This study, thereby, reveals an effect of thematic scope: messages related to the environment have greater scope than those related to health, and they influence both environmental and health perceptions strongly.     

Will U.S. companies substantiate advertising claims directly to consumers?

Substantiation of advertising claims has been a source of concern for consumerists, government and business for over a decade. The research reported in this article uses earlier studies as a benchmark for determining whether advertisers are any more willing to provide proof of advertising claims directly to consumers than they were in the 1970s. Seventy-one per cent of advertisers contacted responded to consumer requests for proof of claims made in television and magazine advertisements. However, only 21 per cent of the original requests resulted in successful substantiation. This finding parallels results obtained by Coney and Patti (1979)⁴ with the chief difference being fewer unsuccessful attempts at substantiation and more responses that made no attempt at substantiation. Implications for consumer education, public policy and marketing practice are discussed.