A review of social roles in green consumer behaviour

Despite the broad interest and rapid increase in studying green consumer behaviour (GCB) from a social perspective, related articles have been presented in a piecemeal fashion and have lacked a review of social roles in GCB. Additionally, the research focus may differ from the influence of digital technology. Therefore, this study draws on a review of 439 GCB articles that focus on social roles and utilizes both quantitative and qualitative analyses to provide a general picture of theories, social factors, research topics and topic trends with a specific emphasis on the research differences between the traditional and digital contexts. The findings indicate that the GCB field has experienced exponential growth since 2014. Subjective norms, social influence, culture, marketing influence and social media influence are the main drivers of GCB. Eight research topics are identified, among which topics on the theory of planned behaviour (TPB) and the theory of consumption values (TCV) maintained high popularity. Furthermore, the TPB is more prevalent in the traditional context in which scholars prefer to predict GCB using macrosocial factors, such as policy and culture. In comparison, signal theory and commitment-trust theory have received more attention in the digital context in which trust is vital. Research interests in online platforms and green hotels have recently increased in the digital context. Gaps and suggested directions for future studies are further identified.     

The profile of the green consumer in Greece

Sustainable consumption is one of the major goals of the affluent European societies in their quest for sustainable development. A key player in sustainable consumption is the sustainable or green consumer. The aim of this study was to examine the profile of the Greek green consumer based on the study and empirical analysis of engagement in selected 3R (reduce – reuse – recycle) activities. In addition, the attitudes on certain issues related to sustainable consumption of the consumers were examined and analysed. Empirical analysis is based on the use of a cross‐section data set. An extensive survey of 300 Greek consumers via a questionnaire was carried out in the first trimester of 2008. The sampled households were located in five of the main and most representative regions of Athens, with respect to the socioeconomic characteristics (sex, age, income group, education level) of their residents. Respondents were asked to answer questions examining the 3R concept on daily issues such as solid waste generation and water and energy consumption. Empirical results are based on the estimation of regression models. Econometric models are estimated for each question explaining engagement in 3R activities. Empirical results suggest that sociodemographic characteristics do specify engagement in 3R related activities. In particular, age and income are the most influential factors that determine this engagement. In addition, our study reveals that four out of five Greek consumers identify global climate change as the most important issue of our time. However, only one in five of the respondents are willing to change their lifestyle in order to mitigate the negative environmental impacts of our everyday activities; compared with men, women are more willing to do so. One in two consumers report that eco‐friendly products are more expensive than standard ones. However, when questioned as to whether they would pay a higher price for products with less environmental impact, almost four out of five responded favourably.     

Consumer inferences and consumer preferences. The status of cognition and consciousness in consumer behavior theory

This conceptual paper discusses the so-called ‘non-cognitive’ revolution in modern Consumer Behavior Theory. We argue that this new emphasis is not a radical departure when viewed from the vantage point of cognitive psychology. Cognitive psychology has become a way of studying many, if not most, forms of behavior; as it grows and expands, it becomes less correct to equate it with the study of only some forms of behavior (cognition). It is often the case that consumer researchers associate the term ‘cognitive’ with the conscious, the rational, the verbal and, by implication, call non-cognitive the unconscious, subconscious or non-verbal phenomena. However, many findings on ‘non-cognitive’ processes are the result of research in cognitive psychology. Our paper therefore starts out by discussing the nature of the cognitive Consumer Research Tradition. It points out that the distinction between conscious and automatic processes is more fruitful than that between cognitive and non-cognitive ones. The recent emphasis on emotional processes and direct behavior manipulation is discussed in this light. Implications of the distinction for consumer and marketing research are mentioned in a concluding section.     

Relationships among consumer vanity,gender, brand sensitivity,brand consciousness and private self‐consciousness

The purpose of this study was to examine relationships among consumer vanity, gender, brand sensitivity, brand consciousness and private self‐consciousness within a context of social comparison theory. The four dimensions of consumer vanity are concern for and positive view of physical appearance and concern for and positive view of achievement. Participants were 400 college students (284 women; 116 men). Participants above the median in three of the four dimensions of vanity (except vanity achievement view) were more sensitive to and more conscious of brand names. Participants above (vs. below) the median in vanity achievement view scored higher on private self‐consciousness. Women scored higher on brand sensitivity, brand consciousness and private self‐consciousness than men. There was a significant correlation between brand sensitivity and brand consciousness. Results support the notion that consumers’ decisions, especially regarding brand names, may be guided by vanity‐related concerns and views.     

A green experience with eco-friendly cars: A young consumer electric vehicle rental behavioral model

Considering climate change and global warming, a transition from gasoline cars to electric vehicles (EVs) can progress toward reducing the carbon footprint and improving air quality. As young consumers prepare to become future automobile users, this research focuses on their EV perception, attitude, and cost considerations in a car-rental setting. Consumer confidence and affordability are the main barriers to the widespread adoption of EVs. Consumers remain skeptical about the functional and service quality of these new eco-friendly vehicles. The use of rental EVs can help consumers deal with these barriers because the stakes are relatively lower in a car-rental decision as compared to a vehicle purchase. Therefore, this study investigates the role of environmental protection attitude, subjective norms, perceived functional quality, post-rental service quality, price value, and willingness-to-pay regarding consumers rental intentions for EVs. Based on 502 survey respondents, this study tests the hypotheses using a covariance-based structural equation model. The results show that young consumers who are conscious of their environmental responsibilities, social norms, and quality are likely to rent an EV. The result also shows that price value does not directly impact the rental intention of young consumers, but rather indirectly through the mediating effect of willingness to pay. This finding is likely attributable to the fact that for this segment of the consumers, their household income determines their perceived price value and propensity to spend on eco-friendly vehicles.     

A comparative analysis of four scales of consumer involvement

Four recent scales of consumer involvement are compared. These scales are first scrutinized, and, where necessary, modified, on a priori grounds. The modified scales are then empirically compared in terms of unidimensionality, convergent and discriminant validity, and nomological validity. On these criteria, the pruned and modified version of each of the four scales is found satisfactory. However, some unique features of each, which are discussed as trade-offs that marketing researchers would have to consider in their choice of a scale to measure this important consumer behavior construct. © 1995 John Wiley & Sons, Inc.     

Experimental analysis of consumer channel-mix use

Today's consumers have access to multiple consumer distribution channels. To remain competitive, retailers must offer different contact points to consumers. This empirical study examines channel-mix use decisions for 352 online customers' holiday booking preparations. A scenario based experimental approach studies consumer channel-mix use by channel and decision context attributes. The study models effects of time pressure, expected expenditure, channel quality, and access costs on the use of eight channel options, including traditional and online options. Over one-half of respondents use multiple channels to decide trip booking; however, most travelers book trips using the channel they initially investigated for information. Results show expected expenditure does not influence channel use; however, overall cost affects the booking's timing. Time pressures force respondents to visit a travel agent or collect additional brochures to quickly complete the purchase. Results suggest brochures fulfill an important support role.     

Vanity and public self‐consciousness: a comparison of fashion consumer groups and gender

The purpose of this study was to compare vanity and public self‐consciousness between fashion consumer groups (fashion change agents, fashion followers) and genders. Vanity has four dimensions: concern for physical appearance, a positive (perhaps inflated) view of physical appearance, concern for achievement and a positive (perhaps inflated) view of achievement. Participants (284 women; 116 men; mean age = 21.16) completed scales measuring consumer vanity, public self‐consciousness and fashion innovativeness and opinion leadership. Women scored higher on vanity physical concern, vanity achievement concern, vanity achievement view and public self‐consciousness than men. Fashion change agents scored higher on vanity physical concern, vanity physical view and public self‐consciousness than fashion followers.     

Alternatives for consumer policy: A study of consumer organizations in the FRG

The most important findings of a research project on consumer organizations in the FRG point to the necessity for an alternative orientation in consumer policy in circumstances of economic crisis. During the thirty years of their existence, consumer organizations have specialized in educating the consumer about the rules under which the market operates and have requested the suppliers to comply with these rules. The organizations are faced today, however, with the situation that the process of interaction between producer and consumer functions only to a limited extent as an instrument for securing the satisfaction of wants. Many indicators show that the dynamics of economic development are taking a hold on more and more spheres of life and are jeopardizing the substance of natural and social living conditions. The inquiry shows that the consumer organizations, in contrast to the numerous initiatives of those affected, have gained no effective access to this problem. This reinforces the tendency towards an unfruitful polarization between grassroots-oriented forms of protest and traditional, in part publicly financed and institutionalized, interest representation structures.

---

Verbraucherpolitische Alternativen: Eine Untersuchung der Verbraucherorganisationen in der Bundesrepublik

Zusammenfassung Gegenstand des Forschungsprojektes waren Alternativen der Verbraucherpolitik und der Organisierung von Verbraucherinteressen in der Bundesrepublik Deutschland. Innerhalbe eines kooperativen Arbeitszusammenhangs von 6 Forschungsteams bildet das Projekt einen Bestandteil des Verbundes EMPIRISCHE VERBRAUCHERFORSCHUNG. Die hier thesenhaft referierten Ergebnisse beziehen sich auf die Evaluation unterschiedlicher Verbraucherorganisationen in der BRD (Arbeitsgemeinschaft der Verbraucher, Verbraucherzentralen, Stiftung Warentest, Stiftung Verbraucherinstitut).Die Verbraucherorganisationen stehen gegenwärtig vor dem Problem, daß aus dem Umfeld von Konsum und Reproduktion Problemlagen entstanden sind, die mit der traditionellen Orientierung der Verbraucherorganisation an Markt und Wettbewerb allein nicht mehr effizient zu bearbeiten sind. Umwelt- und Gesundheitsgefährdung, Verknappung der Rohstoffe sowie die Zerstörung traditioneller Lebens- und Kommunikationsformen bilden Stichworte einer gesellschaftlichen Diskussion, die als Indikator dafür zu werten ist, daß die Dynamik der ökonomischen Entwicklung auf immer mehr Lebensbereiche übergreift und natürliche und soziale Lebensbedingungen in der Substanz gefährdet. Die Ergebnisse zeigen, daß die Verbraucherorganisationen bisher keinen effizienten Zugang zu diesen Problemen gefunden haben und so die Tendenz zu einer unfruchtbaren Polarisierung zwischen basisorientierten Formen des Protestes und den traditionellen, teilweise öffentlich finanzierten und institutionalisierten Strukturen der Interessenvertretung verstärkt wird. Die Untersuchung geht daher der Frage nach, ob die für die gesellschaftliche Integration wichtigen intermediären Organisation so organisiert werden können, daß sie ihre Vermittlungsfunktion zwischen den zentralen gesellschaftlichen Entscheidungsprozessen und der Ebene alltäglicher Betroffenheit nicht verlieren. Dem stehen die korporatistischen Beziehungen zwischen den Verbraucherorganisationen und der Bürokratie entgegen, über die sich gegenwärtig die staatliche Option der Rückverweisung ökonomischer, sozialer und gesellschaftspolitischer Problemlagen an den Steuerungsmechanismus der Marktregulation auch in der Verbraucherpolitik durchsetzt. Ein deutlicher Hinweis ist die Tendenz zur Ökonomiesierung der Verbraucherorganisationen. Mit der zunehmenden Umstellung auf kommerzielle Angebote an Verbraucherinformation drohen sie zu Dienstleistungsunternehmen zu entarten. Der Alternativentwurf zielt darauf ab, daß die Verbraucherorganisationen, entgegen der bisherigen Konzentration auf Probleme des formalen Austauschprozesses zwischen Produzenten und Konsumenten, neue und u.U. konfliktäre Problemfelder des Konsumbereiches zum Selektionskriterium ihrer Tätigkeit machen. Soweit hierbei disparitäre Bedürfnisbereiche und nicht Marktprozesse den Ausgangspunkt bilden, wird die Orientierung der Verbraucherpolitik an Markt und Wettbewerb in Teilbereichen durch die Bedürfnisorientierung ergänzt.

---

---

Bernd Biervert is Professor of Economics and Reinhard Rock is Professor of Business Administration, both at the Bergische Universität — Gesamthochschule Wuppertal, P.O. Box 10 01 27, D-5600 Wuppertal, FRG. Kurt Monse is Wissenschaftlicher Angestellter at the same university.     

A path analysis interpretation of consumer decision-making under conditions of potential risk

This study investigates consumer decision-making processes under conditions of potential risk to personal safety. Potential risk was defined as the individual's subjective interpretation of the likelihood of exposure to hazard or danger and their estimation of the consequences of such exposure. The main concerns were to determine under what conditions consumers would choose a flame resistant apparel item over a non-flame resistant apparel item and to discover the amount of money consumers were willing to pay for the flame resistant (FR) characteristic in apparel. A model of the expected decision process was developed. The variables in the model were (i) internal/external (I/E) control (x₁), (ii) awareness of flame-resistant facts (x₂), (iii) perceived risk (x₃), (iv) buying goals (x₄), and (v) willingness to pay for the FR characteristic. Data used to test the hypothesized relationships among the variables were collected from 136 mothers of pre-school-age children. Path analysis interpretations revealed that the following were the most salient variables affecting the consumer's willingness to pay: (i) perceived risk of clothing-burn injuries; (ii) consumer's feelings of I/E control; and (iii) FR safety as a buying goal.     

Website attributes that increase consumer purchase intention: A conjoint analysis

Prior studies investigate factors that affect consumer preferences in online shopping websites. However, prior studies, due to their methodological limitations, do not thoroughly investigate consumer preference structures that reflect the relative importance of attributes and features of shopping websites. By synthesizing prior literature, this research proposes and investigates a comprehensive list of attributes and features of shopping websites that increase consumer purchase intention. This research used IT-based platforms for data collection, and collected data from university students. Data analysis enabled us to categorize consumers that use online shopping websites into three groups based on the attributes they prefer. Consumers with different levels of computer expertise also showed differing preference structures. This research has implications in both research and practice.     

Debunking the myth of general consumer rejection of green genetic engineering: Empirical evidence from Germany

The emergence of a more sustainable economy in Europe was accompanied by a range of bio‐based products and technologies. As a prominent example, green genetic engineering opens up multiple options to increase agricultural production, but its public acceptance seems to vary by application area. Risk perception explains consumer acceptance of green genetic engineering, which is a necessary precondition for wider technology adoption. This study investigates risk perceptions for four major sources of risk: health related, environmental, socioeconomic and ethical. Data were collected in a laboratory experiment in Germany, with a total of 439 participants. A between‐subject design was employed. The four experimental treatment groups comprised two policy scenarios, namely one only permitting research and development and the other allowing full commercialization of genetically modified products, and two product end‐uses, bioenergy and food. The study shows significant end‐use differences in both the type of policy scenario and the risk dimension in question. In particular, health risks were generally perceived to be lower for bioenergy than food whenever full commercialization was pursued. Furthermore, full commercialization of genetically modified food prompted higher concerns about personal health, whereas use of crops for bioenergy production was broadly related to higher levels of socioeconomic risk. Finally, although the majority of consumers identified health risks as being most relevant, the consequences for the environment evoked the greatest degree of risk perception. In general, our findings lend support for the notion that the policy regime is the most important determinant for risk perception, followed by the type of risk dimension and level of trust in industry.     

Exploring the use of content analysis methodology in consumer research

Content analysis is a viable way to thematise consumer experiences. The purpose of this review study is to examine the use of content analysis in consumer research (1977–2017). The authors explore how content analysis has been used. The reviewed studies address consumer experiences. The results show that qualitative content analysis is not used as a method in its own right; it is more often applied as a supplement to quantitative testing. There is also a lack of rigorous reporting of methodologies in many studies. The systematic review provides four propositions, content analysis studies: 1) vary in execution and reporting; 2) have a tendency towards methodological vagueness; 3) do not apply content analysis as a sole method; 4) are versatile. The study can also serve as point of departure for novice researchers wishing to engage with content analysis research. We suggest that further research is needed to explore the use of qualitative methodologies in consumer research.     

Role of consumer health consciousness,food safety & attitude on organic food purchase in emerging market: A serial mediation model

The study aimed to investigate the direct and indirect impact of health consciousness (HCN) on the purchase intention (PIN) of organic food products in India – a rising hub of organic food consumption. For the indirect effect of health consciousness on the purchase intention, the study added the serial mediation of consumer attitude (ATT) (based on the Theory of Planned Behaviour) and food safety concern (FSC) as major constructs. There is a lack of empirical evidence on the mediating role of FSC in the impact of HCN on ATT or their PIN. Further in a developing country like India, there lacks a comprehensive study considering all the above four factors on organic food consumption. 438 useable responses were collected using the mall intercept method from purchasers frequenting five exclusive organic food stores in a metropolitan city in India. The hypotheses on direct and indirect effect of HCN on PIN and the serial mediation of FSC and ATT was tested using Structural Equation Modelling (SEM). CFA/SEM analysis upon establishing the conceptual model's goodness-of-fit, revealed the insignificance of FSC having direct impact on ATT and PIN and having any mediating role in the impact of HCN on ATT. There was also no significant impact of HCN on FSC. ATT too showed no significant mediating role in the impact of FSC on PIN. Nevertheless, both FSC and ATT together as serial mediators significantly influence the impact of HCN on PIN. Retailers and marketing professionals need to devise strategies based on the study's findings, emphasizing on the details of health benefits and improvements consumers will obtain upon consuming their organic products. Practical implications and theoretical contributions are discussed.     

Effects of in-store information quality and store credibility on consumer engagement in green retailing

Literature has reported that store-level information is crucial in determining consumer engagement with green stores. This study examines the effects of in-store (green) information quality on consumer engagement behaviours and mediating effects of store credibility. Moreover, the study reveals whether consumer passion for the environment moderates the effect of in-store (green) information quality on store credibility. Statistical analyses of useable data from 763 respondents examined the relationships. Credibility emerged as a key mechanism to enhance the effects of information quality on consumer engagement. Thus, this study extends theoretical discussions on information quality, consumer passion, and consumer engagement for green retailing.     

Fuzzy-set qualitative comparative analysis in consumer research: A systematic literature review

The traditional symmetrical methods may not be sufficient for effectively examining the asymmetries that are evident in the real-world complex consumption context in the form of pandemic, and other technological, sociocultural, environmental, and geo-political factors. As a result, the use of innovative and asymmetrical methods such as fuzzy-set qualitative comparative analysis (fsQCA), which draws from the complexity theory could help better predict and explain consumer decisions in the age of disruptions. Through a comprehensive method-based systematic literature review of 129 research articles published in the consumer behavior research literature, this study helps to identify the key trends, leading publication sources and contributors, and the current knowledge structure of consumer research using fsQCA. In doing so, this review also sheds light on the state of diversity within this particular area of research. The findings help identify the key future avenues for utilizing fsQCA within consumer research. This review is a useful resource for practitioners to gain a direct access to key consumer research scholars for identifying the constructs (e.g., antecedents, mediators, moderators, enablers, inhibitors) shaping consumer behaviors to inform strategic decisions.     

Ecological consumer behaviour: an empirical analysis

Increasingly, consumers choose ecological products when they do the shopping, not only because it is a healthier option but also because it helps to sustain the environment for future generations. They are prepared to switch products for ecological reasons and stop buying products from companies that cause pollution. Firms and other economic institutions are aware of the importance of reflecting these attitudes towards the environment in developing their products. This paper is focused on environmental attitudes as meaningful predictor of ecological behaviour. A three‐dimensional approach to this variable has been developed, which addresses its emotional, cognitive and conative components. A random sample survey of 573 individuals was used to verify the conceptual model and framework. This model was assessed initially by principal factor analysis and subsequently, by structural equation modelling. Findings of this study showed that environmental attitudes have a significant effect on ecological behaviour. This research improves our understanding of how consumers feel and what attitudes best define their way of behaving in relation to environmental problems.