Target reputation transferability,consumer animosity,and cross-border acquisition success: A comparison between China and Taiwan

This study examines the effects of consumer animosity and reputation transferability of local targets on cross-border acquisitions by analyzing host country consumer responses toward the acquisitions of local firms by foreign multinational corporations (MNCs). This work compares two host country markets: the responses of Chinese (high animosity against Japan) and Taiwanese consumers (low animosity against Japan) toward acquisition of a local firm by a Japanese MNC. The findings show that Chinese consumers demonstrate attitudes that are more negative toward the post-acquisition target, and lower intentions to repurchase products of the post-acquisition target than Taiwanese consumers. This work further observes that in a host-country market with low animosity, reputation transfer of a local target is pronounced, whereas, in a host country market with high animosity, consumer animosity will restrain or even exceed reputation transferability. Experiment results reveal consistent support for these hypotheses. Implications and limitations of the findings are also discussed.     

中国和新加坡产业内贸易的实证研究

结合产业内贸易理论的发展，根据《商品名称和编码协调制度》将中国和新加坡双边贸易的4332类商品划分为173个产业，对中新两国的产业内贸易水平和结构做出实证分析：中国和新加坡的产业内贸易指数较高，且保持着产业内垂直贸易的特征；影响中新两国产业内贸易的因素主要是外商直接投资：发展中新两国产业内贸易对促进两国以及亚洲区域经济合作具有重要意义。     

Interpersonal service quality of the Chinese: determinants and behavioral drivers

Service Business - The limited explanatory power of service quality models outside their nascent Western contexts is in no small part due to the significant role of cultures in constructing...     

The relationship between waiting in a service queue and evaluations of service quality: A field theory perspective

Both empirical evidence and logic suggest that there is a strong negative correlation between waiting time and a customer's evaluation of the quality of a service. The evaluation of service, in turn, is related strongly to customers' loyalty and other important outcomes. A conceptual model, based on field theory, is developed. The model integrates key variables derived from recent studies of consumer waiting behavior. Also incorporated are relevant constructs from the extant services literature, including the roles of the disconfirmation of consumers' wait time expectations, prior service encounters, and the quality of the customer's encounter with the contact employee. Finally, data from actual consumers in a natural queueing context are used to test the theoretical framework. Analysis of the data, with the use of multiple regression, demonstrates a strong pattern of support for the field-theory-based hypotheses, confirming the important role of queue wait management in customer evaluations of service quality. © 1998 John Wiley & Sons, Inc.     

An investigation into the link between service quality dimensionality and positive word-of-mouth intention in Mainland China

The purpose of current study is to investigate the relationship between SERVQUAL dimensions and positive word-of-mouth intention in a Chinese context. A survey was carried out with a sample of 241 customers of China Mobile, the biggest telecommunications company in China. A structural equation model was created. It was found that Reliability and Assurance encouraged more positive word-of-mouth intention, while Tangibles, Responsiveness, and Empathy did not have a significant effect on word-of-mouth intention. In addition, age was negatively correlated to positive word-of-mouth intention. These findings have useful implications to international service companies, particularly those operating in a Chinese environment, by identifying factors that are salient for the generation of positive word-of-mouth.     

Rice-Buying Behavior of Chinese People in Mainland China,Hong Kong,Singapore, and Canada

This study investigates rice-buying behavior in Chinese people living in Mainland China, Hong Kong, Singapore, and Canada and suggests marketing strategies for rice products. Data were collected from a comprehensive Web-based survey and analyzed using grey relational analysis method. In total, we received 445 valid questionnaires. For China-Chinese consumers, we suggest that the rice marketing mix should focus on higher quality, fair price, extra healthfulness, wide distribution channels, and food safety guarantees during promotion. For China-English consumers, the marketing mix should ensure that rice products contain clear educational instructions and also focus on stable price, convenience of locations, and sufficient communication with consumers during promotion. The results suggest employing different marketing mix strategies for Chinese and English-speaking countries.     

对大陆、特别行政区和台湾地区公文的比较分析

本文通过大陆、香港和澳门特别行政区及台湾地区公文的内容和特点的比较分析,可以让相关人员更好地区别和了解四地公文的内容和特点,形成良好的公文理念.     

对大陆、特别行政区和台湾地区公文的比较分析

本文通过大陆、香港和澳门特别行政区及台湾地区公文的内容和特点的比较分析,可以让相关人员更好地区别和了解四地公文的内容和特点,形成良好的公文理念.     

Public service quality and customer satisfaction: exploring the attributes of service quality in the public sector

Beyond the existing SERVQUAL-based research, the authors develop an alternative model of public service quality. The various sources of public service quality are explored and a new classification scheme formulated by using critical incidents technique. Four main qualities of public service are identified: process quality, outcome quality, design quality, and relationship quality. The findings suggest that the critical attributes of public service quality for customer satisfaction differ according to the types of customers in the public sector. Final customers (beneficiaries) give priority to the process and outcome qualities, whereas intermediary customers (social workers) have high regard for the design and relationship qualities.     

从历史视角看两岸文化教育交流对台湾民众“身份认同”影响

明清之际,两岸文化教育实现对接,台湾民众身份认同坚定趋向大陆,日据和光复时期,两岸文化教育共同体重建,台湾民众身份认同呈中国化状态。直至李登辉、陈水扁执政时期,岛内去中国化活动猖獗,台湾民众身份认同危机初显。总体上,两岸文化教育交流对台湾民众的身份认同有着决定性的影响力。修复两岸文化教育共同体,既利于消除政治及意识形态对立,也利于和平统一愿景的实现。     

银行业问题及治理:对中国台湾与日本的比较研究

在997年的亚洲经济危机中,台湾地区较好地抵御了各种外部冲击,没有出现货币的大幅贬值和严重的经济衰退。但近年来台湾地区银行业的问题不断增多,如利润水平连年下滑、不良债权迅速增加、中小金融机构纷纷倒闭等等。这种困境与20世纪90年代初以来日本银行业出现的问题有着较大的相似性,均为资产价格泡沫破灭与金融自由化共同作用的结果。本文通过对比分析日本和台湾地区治理银行业问题的措施,指出台湾地区能从日本的经验中获得一些借鉴与启示。     

Correlations between external knowledge and the knowledge chain as impacting service quality

Service Quality continues to be a major concern amongst consumers. As a result, in order to provide the continuous improvement of service quality that will lead to consumer satisfaction, this study explores the impact of external knowledge and knowledge chain on service quality. The results of this study found that absorptive capacity of the external knowledge is indeed an important source of competitive advantage. Hence, enterprises should apply the knowledge chain in order to gather external knowledge from customers, suppliers and competitors, as well as transforming the knowledge to enhance their service quality.     

对祖国大陆与台湾地区经济依存关系的分析

本文重点研究祖国大陆与台湾地区经过20多年经贸往来,时至今日,海峡两岸经济依存关系的现状程度,以澄清对海峡两岸经济依存关系的片面理解,填补海峡两岸经贸关系研究的空白。本文通过对海峡两岸经贸往来给海峡两岸带来的贸易所得和投资所得的分析,最后得出相互依赖是海峡两岸经贸往来的基本特征,其中台湾地区对祖国大陆的依赖程度要明显高于祖国大陆对台湾地区的依赖程度,大约在3个百分点左右。     

Training and firm performance in economies in transition: a comparison between Vietnam and China

This paper provides a comparative analysis on the role of training and its impact on firm performance in some economies in transition in Asia. The starting point is an examination of country contexts and training, and how these have shaped organizational approaches to human resource (HR) training. The paper also reviews the results of recent studies that have investigated the relationship between training and firm performance in Vietnam and China. The review results show that training is positively related to firm performance and reveals some convergence of HR training in both countries. On the basis of this, some caveats on HR training development in the future in these two countries are given. The paper ends with theoretical and practical implications.     

Friendly flexible working practices within the internal marketing framework: a service perspective

The purpose of this paper is to increase the understanding of the existence of work flexibility and its relevance to internal marketing. Friendly forms of work flexibility are critical to an improved understanding of the role internal marketing should have to achieve better service quality performance. This exploratory study is based on a sample of 2997 private-sector organisations provided by the CRANET survey. The results show the divergence in industry business patterns in the use of friendly and unfriendly flexible work arrangements. Service companies tend to use friendly flexible working practices in larger proportions. The analysis reveals a small negative relationship between unfriendly practices and service quality. These findings may suggest that service organisations tend to create more supportive environments when offering flexible work arrangements that are friendlier for individual workers and their families.     

Investigating the importance and cognitive satisfaction attributes of service quality in restaurant business - a case study of TASTy steakhouse in Taiwan

ABSTRACT

In this research, we proposed an effective approach to investigate the importance and satisfaction attributes of service quality of a restaurant business. For understanding the gaps of service quality cognition between consumers and servers, our work can be used as a reference for helping restaurants improve their service quality and reuse their resources effectively. We applied DINESERV scales and five-point Likert scales as quantitative research tools. The Kano model, customer satisfaction index, regression analysis, improvement effort index, and importance-performance analysis (IPA) were applied as measurement tools to examine the importance of various service attributes. Our approach was implemented in a famous restaurant in Taiwan: TASTy Steakhouse. The relative priority of service quality attributes for improving this chain restaurant and its competitiveness are ranked and discussed.     

Congruence in the assessment of service quality between employees and customers: A study of a public health care delivery system

Using social information processing theory, we examined the congruence between employee and customer assessments of organizations' service quality. The setting was a public health care delivery system. Contrary to expectations, employee assessments of service quality were lower than those of their customers. Also unexpectedly, employees with professional training had less congruent assessments than other employees. As expected, employees with longer tenure and those in departments with stronger customer service work climates had more congruent assessments relative to their customers. The results have implications for both management theory and for managers interested in developing customer-centered organizations.     

对外开放与国内财富分配不均间的传导机制研究

现阶段我国国内财富分配不均主要受制度转型和对外开放的影响,然而目前人们把精力主要放在对制度转型的研究上,在很大程度上忽视了对外开放的影响。本文从理论和实证角度深入分析了对外开放与我国国内财富分配不均之间的传导机制。进而指出,我国应在充分肯定对外开放对国民经济的巨大贡献、继续坚定不移地进行对外开放的同时,须采取必要措施降低对外开放对国内财富分配不均的推动性影响。     

Removing the contextual lens: A multinational, multi-setting comparison of service evaluation models

Four service evaluation models are identified from the literature that are commonly offered to depict the relationships amongst the primary service evaluation constructs of sacrifice, service quality, service value, satisfaction, and behavioral intentions. We comparatively test the models using samples of service consumers in Australia, Hong Kong, Morocco, the Netherlands, and the United States, as well as across varied temporal and service settings. The results of the comparative analyses reveal that one conceptualization, the “comprehensive” model, best captures the identified relationships. This model is the best fitting across all countries and settings, which indicates it has the greatest external validity. These findings are discussed relative to the limitations associated with the use of less generalizable models.