物流企业流程再造采纳的影响因素探讨

业务流程再造自诞生以来,越来越多的企业开始尝试。但其失败率也很高。文章探讨了在项目规划的前期阶段影响业务流程再造采纳的因素。根据技术创新模型和主体采纳创新因素分类框架。结合前期规划阶段业务流程再造项目考虑最多的四个特性．建立了业务流程再造采纳模型（POE）。模型包含三方面因素：项目自身特性（项目激进程度、流程结构性、顾客导向以及IT能力要求）,组织因素（资源准备、高层的支持）;环境因素（行业压力、政府推动）。     

基于VE思维的多媒体教学模式改进探讨

分析了多媒体教学的特点,并结合作者在多媒体教学实践中的认识,基于VE思维,对其优缺点进行分析,提出改进教学模式、提高教学效果的方法和途径。     

生态服务的居民需求与影响因素偏效应测度——以上海市景观河流漕河泾为例

地表水环境生态服务具有公共物品特性,消费者需求信息难以获得,影响资源的有效配置和环境公共政策的科学性.应用意愿价值评估法调查496户居民上海城市景观河流水质改善的支付意愿,通过计量分析揭示影响需求的主要因素,并重点计算收入水平及差距、户籍、收入与户籍交互作用因素的边际影响.结果既符合消费理论的一般预期,也充分反映了我国转型经济阶段的社会特殊性.     

Modelling of combinable relationship-based composition service network and the theoretical proof of its scale-free characteristics

Existing works on service composition are primarily based on the requirements of service composition, such as describing language supporting service composition, service composition framework, mechanism and method for service composition, and service composition validation. Few works have been carried out from the perspective of combinable relationship among composite services and composition service network. This article emphasises on combinable relationship-based composition service network, i.e. CoRCS-Net. The principles for establishing and modelling CoRCS-Net were studied, and nine combinable relationships among services in CoRCS-Net were investigated and 14 elementary evolving operators for CoRCS-Net dynamic evolution were designed. According to the definition of scale-free network (SFN) and the investigations on its related research achievements, it is supposed that ‘CoRCS-Net is a scale-free network’ in this study. In order to prove the theoretical hypothesis, the concepts of combinable strength and variation of combinable strength were introduced, and combinable strength is used to describe the invoking times of a service being invoked for service composition. First we calculate the real time variation of combinable strength of an arbitrary service in CoRCS-Net, and then obtain the corresponding real time combinable strength and investigate its distribution for all services in CoRCS-Net. It is discovered that ‘like many nature and social phenomenon, CoRCS-Net is “scale-free”, and it is constructed by few “active services” and a great deal of “silent services”. In the process of service composition, the invoking times for majority services are very small, while only few services are invoked frequently, and the probability (or invoking times) for the services in a CoRCS-Net to be invoked for service composition decays as a power-law’.     

高校图书馆绩效评价模型的构建及应用研究

基于对高校图书馆特点的深入考察,以平衡计分卡方法为基础,构建了一个包括经济准则、读者、内部流程,学习与成长4个维度的高校图书馆绩效评价模型,并应用层次分析法确定其权重,最后采用模糊评价法对绩效做出最终的评价。文中还给出了对某个高校图书馆绩效评价的实例,并对评价结果做了比较详尽的分析与讨论。     

B2C网站顾客忠诚度评价研究

文章基于B2C网站顾客忠诚度的驱动因素,构建了B2C网站顾客忠诚度的评价指标体系,利用层次分析法,结合调查问卷和专家评估构建模糊关系矩阵评估了B2C网站的顾客忠诚度,并以几家B2C网站为例,验证了该模型的实用性。     

对第三方物流服务供应商选择问题的研究

在结合我国国情及市场发展趋势的基础上。具体分析了第三方物流服务的优势，并从选择的原则及步骤等定性角度入手，阐述了如何实施对第三方物流服务供应商的选择；接着又从定量角度出发．详细讨论了如何在层次分析法的基础上，进一步应用线性规划法建立模型，以解决多源供应商的选择及优化组合的问题。最后通过举例分析，具体说明了集成物流服务供应商作为部分物流服务的需求方，应如何对功能型物流服务供应商进行选择。并以此证明了模型的有效性和实用性。     

Epidemics,labour markets and unemployment: the impact of SARS on human resource management in the Hong Kong service sector

This article examines the links between epidemics and their economic consequences, specifically in terms of their impacts on labour markets and jobs. To exemplify the above, we examine the effects of SARS (Severe Acute Respiratory Syndrome) on the Hong Kong economy, its labour market and its level of employment and unemployment. The article hypothesizes that the greatest impact would be on human resource management (HRM) in the service industries and on particular sub-sectors, such as the hotel sector. It concludes that the dramatic demand and supply ‘shocks’ significantly affected both the demand for and the supply of labour in the sector, with discernible HRM consequences.     

The development of a work-value model assessing the cumulative impact of individual and cultural differences on managers' work-value systems: empirical evidence from French and British managers

This study is the first attempt in Europe to develop an analytical model, based on multidimensional scaling and regression analysis, which enables the operationalization of cultural concepts related to the work context at both the individual and cultural levels of analysis. The development of the model consists of adapting Schwartz's motivational theory of human values (1992, 1994, 1999) to the work context by testing his theory on the domain of work-values and social behaviour in the workplace. For this purpose, two new questionnaires were developed: 1) a new work-value questionnaire based on both Schwartz's and Hofstede's conceptual frameworks – the purpose of this questionnaire was to enable the assessment of the cumulative impact of both cultural and individual differences, and 2) a new Communication Style Questionnaire which enabled us to establish the cross-cultural validity at the behavioural level of the newly developed workvalue dimensions. The model was empirically tested with a population of French and British managers from two different sectors, bank/insurance and pharmaceutical/healthcare organizations. This was done so that the impact of organizational culture differences could be controlled. In total more than 2,500 questionnaires were collected for statistical analysis. The final four work-value scales (Self-enhancement; Individual dynamics; Consideration for others; Group dynamics) elicited through rigorous five-step analysis successfully achieved the purpose of the model's development.