Growing bus patronage and addressing transport disadvantage—The Melbourne experience

Melbourne's bus network serves two-thirds of the city's population but, until recently, has generally had very poor service levels. The Victorian government has recently embarked on programs to (1) extend a network of premium trunk routes to address a ‘mass transit’ agenda and (2) upgrade local routes to ‘safety net’ minimum service levels, to address a ‘social transit’ agenda (reducing transport disadvantage and social exclusion). The paper reviews recent experience from the service upgrades to assess how effective they have been in terms of these agendas. Analysis of patronage growth trends and the impacts of these upgrade programs suggest reasonable minimum service levels are required to attract new riders in times of modal shift, and are effective at building social capital.     

Improving bus service quality and information in Winchester

This paper reports the results of a package of measures, contained within a quality bus partnership (QBP), designed to improve bus service quality and information on three city centre routes in Winchester, including the Park and Ride (P&R) service. These measures were implemented by Hampshire County Council, Stagecoach Bus Company and Winchester City Council as part of the EU sponsored MIRACLES project, which ran from 2002 to 2006 and whose aims included reducing the environmental impacts of transport at the local level while increasing urban accessibility.These measures included the introduction of new buses, increasing the frequency of one of the main city centre bus routes, new bus infrastructure such as new shelters and poles, physical improvements to the bus/rail interchange and the printing of pocket travel maps. In addition, one of the P&R car parks was extended so that the capacity of the scheme was doubled. The objectives of this work package were to contribute to an 8% increase in bus patronage and the satisfaction rating of bus passengers on the QBP routes as well as integrating public transport services more effectively within Winchester.A review was carried out of bus travel and users’ needs, quality bus partnerships, bus-based P&R schemes and the importance of frequency of service to increasing patronage.In order to evaluate the effects of these measures, data were collected from the bus operator Stagecoach regarding patronage, reliability and the average age of the fleet. In addition, two bus questionnaire surveys were carried out to assess passenger's views to changes made to these three city centre bus services. An evaluation of the QBP routes was made to see how quickly investments made in purchasing the new buses and extending the P&R car park would be recovered. Conclusions and recommendations have been made with regard to the effectiveness of the changes made to the three bus city centre services as well as their cost effectiveness.     

Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London,U.K.

Affordable and efficient urban public transport is important for the development of a sustainable urban environment. Making sure public transport users are satisfied with the service is a goal many public transport agencies are trying to achieve. Customer satisfaction surveys are often used to monitor customer perceptions of service quality and to determine the relative influence of service attributes on a customer's overall assessment of the service. This study presents a new method to spatially evaluate customer satisfaction survey data through examining satisfaction with bus service across neighbourhoods of varying levels of socio-economic status (SES). Using customer satisfaction survey data collected by Transport for London between 2010 and 2015, multi-level regression modeling is used to estimate the relationship between overall satisfaction and social deprivation of the area in which bus routes were operating. The results indicate lower levels of satisfaction along routes serving low SES neighbourhoods, which appears to be attributed to (1) low satisfaction with service characteristics related to an individual's experience and quality of the bus and (2) conditions of the bus stop and shelter. Findings from this paper shows the importance of including cleanliness and bus internal quality as one of the performance indicators when contracting bus services, to ensure that all customers receive the same quality of service in the region regardless of their SES.     

Sustainability evaluation of rapid routes for buses with a network DEA model

This study establishes a network data envelopment analysis (DEA) model to evaluate the sustainability of public transportation services targeting rapid routes for buses in the Seoul metropolitan area. A network DEA-based optimization model is formulated to evaluate the sustainability of the public transportation service. By considering public transportation services from both the operators’ and users’ perspectives, this model produces results that reflect the interaction of three sustainable transport service properties, i.e., efficiency, equity, and environmental impacts. It is identified that the expansion of median bus lanes and the conversion of conventional buses into compressed natural gas vehicles could improve the sustainability of the public transportation services in the Seoul metropolitan area. Some limitations and future research agenda also are presented.     

Bus rapid transit as a neoliberal contradiction

Bus Rapid Transit (BRT) is being implemented as a neoliberal project, but it creates contradictions that challenge the premise of neoliberalism. BRT projects are affordable rapid transit infrastructure, but they are also an impetus to restructure the urban bus sector in developing cities with informal mass transport. The dominant model of BRT implementation creates a market for bus service from large private companies where the government takes on the risk and brands the service as part of the city's attempt to be a ‘world class’ city that can attract mobile capital. However, BRT and the formalization of the bus sector can increase the power of urban residents by firmly putting transport in the public sphere; workers by increasing the incentives for collective action; and bus riders by prioritizing space for buses over cars. But these are only openings that require action to take advantage of the contradictions.     

Analysing the spatial-temporal characteristics of bus travel demand using the heat map

As the basic travel service for urban transit, bus services carry the majority of urban passengers. The characterisation of urban residents' transit trips can provide a first-hand reference for the evaluation, management and planning of public transport. Over the past two decades, data from smart cards have become a new source of travel survey data, providing more comprehensive spatial-temporal information about urban public transport trips. In this paper, a multi-step methodology for mining smart card data is developed to analyse the spatial-temporal characteristics of bus travel demand. Using the bus network in Guangzhou, China, as a case study, a smart card dataset is first processed to quantitatively estimate the travel demand at the bus stop level. The term ‘bus service coverage’ is introduced to map the bus travel demand from bus stops to regions. This dataset is used to create heat maps that visualise the regional distribution of bus travel demand. To identify the distribution patterns of bus travel demand, two-dimensional principal component analysis and principal component analysis are applied to extract the features of the heat maps, and the Gaussian mixture model is used for the feature clustering. The proposed methodology visually reveals the spatial-temporal patterns of bus travel demand and provides a practical set of visual analytics for transit trip characterisation.     

Extreme weather,public transport ridership and moderating effect of bus stop shelters

This paper examines how extreme weather conditions influence urban public transport ridership with a particular focus on the role of bus stop shelters. Using bus ridership data from the Salt Lake City metropolitan area, we find that extreme weather such as very high and low temperatures, and heavy rainfall reduces public transport ridership, while bus stop shelters have a modest effect on mitigating ridership losses resulting from these adverse weather conditions. The moderating effect of shelters is more pronounced on weekdays, and for bus stops with lower service frequency and fewer transfers. Our research also shows that the installation of bus shelters correlates with a variety of factors including service frequency, land use types, and local socioeconomic and demographic characteristics. Overall, our findings suggest that public transport amenities with weather-proof attributes have the potential to retain and attract more ridership on extreme weather days.     

Accessibility measurements in São Paulo,Rio de Janeiro,Curitiba and Recife,Brazil

Increasing attention is given to public transport services in cities of the Global South as a tool to enhance social inclusion and support economic development. Against this background, developing and evaluating indicators that quantify the distribution of public transport services from a social equity perspective is essential. The aim of the study is, therefore, to assess the equity of public transport services in four metropolitan regions in Brazil (São Paulo, Rio de Janeiro, Curitiba and Recife) with two commonly used indicators of public transport provision. The first indicator measures proximity to rapid transit infrastructure (bus rapid transit, light rail and heavy rail stops with high frequency throughout the day), and the second measures accessibility to jobs by public transport. While simple indicators of proximity to public transport stops are most commonly used given their ease of operationalization and communication, accessibility to job indicators are more representative of the benefits provided to individuals by the public transport network. Combining these two indicators in one study provides a quantitative assessment of the socio-spatial distribution of public transport services in four large metropolitan areas in Brazil and the results demonstrate that lower-income households are disadvantaged in terms of public transport services in all four metropolitan areas. Furthermore, the results highlight the importance of quantifying accessibility by public transport, in addition to proximity to rapid transit, and thereby sheds light on the importance of developing openly available public transport schedules and geographic data. This study is of relevance to planners and researchers wishing to measure and evaluate public transport equity in the Global South.     

The factors in residents' mobility in rural towns of China: Car ownership,road infrastructure and public transport services

The improvement of rural people's mobility in developing countries has informed many policies. Still, debates remain on which policies are efficient, for instance, building more roads, providing public transport or promoting car ownership. The empirical evidence for these debates at the national level remains scarce. As a result, this paper aims to provide fresh evidence for discussions by examining residents' mobility in China using nationwide survey data with 12,524 respondents from 119 rural towns. The results of the analysis show car ownership is the most significant factor influencing rural people's mobility than other factors. Higher car ownership relates to a higher travel frequency to counties or cities. Other kinds of transport vehicles (i.e. electric cars, motorcycles and electric bikes) also have positive but relatively weaker impacts on rural mobility. For public transport, it is more accessible to access bus stops, which encourages travel to higher-order centres rather than increasing the frequency of county bus services. The accessibility of high-quality road systems tends to have a negative influence and has combined effects with levels of local services. People from towns with insufficient local services and poor access to highways travel the most frequently to higher-order centres. This study highlights the critical role of road investments and car ownership enhancement policies in improving mobility. Moreover, this study also underscores the supplemental role of public transport services given the current low car ownership rates in rural towns of China and the global consensus on sustainable green transport development. It highlights the importance of engaging eco-friendly and locally adaptive transport alternatives, such as electric cars and electric bikes. It also calls for a rational distribution of bus stops and more flexible, convenient, and physically accessible public transport and carshare modes in rural China.     

Understanding the travel behaviors and activity patterns of the vulnerable population using smart card data: An activity space-based approach

Understanding the travel behaviors and activity patterns of vulnerable people is important for addressing social equity in urban and transportation planning. With the increasing availability of large-scale individual tracking data, new opportunities have emerged for studying people's travel behaviors and activity patterns. However, the data has not been fully exploited to examine the travel characteristics of vulnerable people and their implications for understanding transport-related disadvantage. This study proposes a methodological framework based on the concept of activity space that enables a comprehensive examination of vulnerable people's spatiotemporal travel characteristics and an investigation of the geographies of transport disadvantage. Using the proposed framework, a case study that investigates the bus activities of the vulnerable population using four-month smart card data is carried out in the city of Wuhu, China. The case study suggests that vulnerable people possess distinct travel behaviors that differ considerably from the mainstream population and that the implications of transport disadvantage, as revealed by the participation in bus activities, vary across different demographic groups and across different spatial contexts. Some of the empirical insights obtained from this study also differ from conclusions drawn from previous studies and will enrich our understandings of vulnerable people's activities. Overall, the paper makes two major contributions. Methodologically, the proposed framework can overcome some of the deficiencies of activity space-based approaches for understanding transport disadvantage and contribute broadly to the studies of travel behaviors and activities patterns using individual-level tracking data. Empirically, the study identifies varying spatial and temporal implications of transport disadvantage associated with different vulnerable groups, which could further shed light on public transit planning and service design.     

Literature review on urban transport equity in transitional China: From empirical studies to universal knowledge

Rapid urbanization and a drastic socioeconomic transition from the centrally planned system to a market system in China provide a rare opportunity of observing urban transport equity. Literature on urban transport equity in Chinese cities is increasing. However, our understanding of urban transport equity in China is dominated by individual empirical studies, and an overall picture remains absent. This paper contributes the first literature review on urban transport equity in transitional China. Two key questions are answered. They are how transport equity is understood and examined in China, and what progress can be made to obtain universal knowledge of urban transport equity. This paper addresses the two questions by engaging with recent theoretical dialogue between the political philosophy of justice and Western transport equity research. This theoretical dialogue reconceptualizes transport equity into the equitable accessibility distribution mediated by institutional architecture to achieve equality of social opportunity among people. Based on a critical review of equity-concerned China transportation research and its reconceptualization, we propose an agenda for furthering urban transport equity research in transitional China. This research agenda calls for a shifted research focus (a) on evaluating the accessibility distribution of specific transport projects and policy, (b) on unpacking the political economy of transitional urban transport governance that determines the triumph/failure of the pro-growth/pro-equity accessibility distribution in the real setting, (c) on tracking the impact of accessibility distribution on disadvantaged groups' socioeconomic status and social mobility and putting forward appropriate policy/institution to improve the accessibility of disadvantaged groups, and (d) on revealing how the emerging social trends (e.g., information technology revolution and the aging society) reshape the individual capability to move/accessibility distribution.     

Evaluating public transit services for operational efficiency and access equity

Assessing the performance of public transit services has long been an important yet challenging issue for transportation agencies and researchers. Transit service performance measurement reflects a very first step towards an efficient and proactive management, where public transit agencies are increasingly pressured to provide high-quality services in spite of constrained resources. However, the performance evaluation of transit services is complicated by an array of quantitative measures available to assess the goals and the diversity in the goals themselves, which usually include improving operational efficiency and providing equitable access. While much previous work has examined public transit services for achieving optimal operational efficiency and/or access equity separately, the interplay of the two has rarely been investigated to date. This article proposes a new method for evaluating the overall performance of public transit services via a combination of data envelopment analysis (DEA), Geographic Information System (GIS), and multi-objective spatial optimization techniques. The new method is applied to assessing the performance of fixed route bus services operated by the Utah Transit Authorities (UTA) in the Wasatch Front, Utah. Results demonstrate that the proposed method can effectively account for operational efficiency and access equity in an integrated framework, providing a more comprehensive assessment for transit service performance.     

Local accessibility inequalities and willingness to walk in Latin-American cities: Findings from Medellín,Colombia

As planning for accessibility is becoming a priority for most cities, policies encouraging short-distance traveling and the use of active modes of transport are gaining force. Emphasizing short-distance travel and localized practices can produce positive sustainable outcomes, but in order to design proper public policies, a deeper understanding of the determinants of this mobility of proximity is still needed. This paper uses mobility data from the city of Medellín, Colombia, to examine the role of local accessibility and the proximate scale in the city's everyday mobility. The analysis aimed at testing whether significant efforts on improving local conditions and fostering local mobility would help to improve social exclusion and transport disadvantage situations by alleviating the need of motorized and long-distance transport. Unlike most traditional analysis, proximity is not defined by Euclidian distance but instead using travel and modal choice variables. Results show the relevance of socioeconomic variables at determining travel behaviors as well as the importance of local accessibility for social groups in situations of transport disadvantage.     

Public transport accessibility accounting for level of service and competition for urban opportunities: An equity analysis for education in Santiago de Chile

Several cities around the world have changed their transportation planning paradigm, understanding that the prime goal is to provide access to opportunities for everyone. To address this goal, public transport plays a fundamental role and, therefore, it is key for developing a sustainable and equitable city.This paper proposes a methodology to analyze access to opportunities through public transport incorporating the user's valuation of attributes that impact the level of service on his/her trip and the competitiveness for urban opportunities. Using data from Santiago, Chile, we applied the proposed methodology to analyze accessibility to higher-quality public primary schools. We compare total travel time (TTT) with a proposed measure of total generalized travel time (TGTT) using simple potential and competitive accessibility indicators, accounting for the subjective valuation of walking time, travel time, waiting time, comfort and transfers, and translating them into in-vehicle time units.We find that the inclusion of competition has a more substantial impact than including the subjective valuation of the level of service in the accessibility to educational opportunities. Using competitive measures with TGTT, we found that around 20% of the zones in Santiago have at least a 50% deficit of higher-quality public education, and 71% of them are in peripheral areas. Furthermore, these zones, where medium and low-income population usually lives, can experience, on average, 1–2 transfers, 4–5 passengers per square meter, and 15-min waiting. We conclude that the proposed methodology provides a more comprehensive way to understand accessibility by incorporating the traveling experience, allowing to determine how and where to intervene to effectively improve accessibility, with a focus on urban equity.     

Decoding an urban myth: An inquiry into the Van line 4 system in Beirut,Lebanon

In Beirut, Lebanon, the failure of state-led transport strategies enabled the rise of private initiatives that appear to be monopolies organized through overlapping political, geographic, and sectarian power structures. Underneath this seemingly haphazard informality, lies a system that presents itself as a viable model for urban mobility. This paper discusses the case of Van Line 4 (56,250 daily users) in Beirut. A multidimensional assessment of the empirical findings enables an evaluation of the efficiency, arguably success, and vital socio-economic role of the Van Line 4 across sharp boundaries of the capital's diverse and segregated districts. It also suggests alternative lessons in informal urban mobility. The foundations of this form of public transport diverge from the dominant Western trend of thinking about technology and planning in the discipline. Rather, what is notable is the construction of a cost effective and reliable service balanced on coercion, sectarianism, and agility. Through decoding the process of service provision to a diverse satisfied customer base, we aim to contest the stigma of inefficiency tied to informal transport systems, while putting forth other “success” factors and indicators to be considered. We uncover how Van Line 4 is an efficient, economically profitable, and well-organized system that challenges urban inequality and geographic divides. Finally, we highlight the necessity to consider power structures and politics with the inequalities they recreate in the discussion of informal systems especially when their continuation is directly related to, and lives on the fragmentation of the state.     

Extending public transit accessibility models to recognise transfer location

A longstanding issue for public transit agencies has been how to assess the performance of transit service including spatial service coverage to meet the transport needs of the community. The conventional approach quantifies accessibility using door-to-door travel time in such a way that accessibility declines as the travel time to the opportunity increases. A new approach to modelling transit accessibility is proposed by incorporating the potential effect of transfer location. It builds on the premise that transit users may have a preference for a transfer location best located relative to the trip origin and destination points. The model is tested in Brisbane's bus network which has a radial form, where inner-city suburbs have relatively higher accessibility than outer-city suburbs, if only travel time is counted. Incorporating the transfer location refines the accessibility modelling so that some outer-city suburbs located along the major bus corridors have a relatively higher accessibility level. The new model also suggests that inner-city suburbs do not necessarily have better accessibility. Suburbs close to the city centre may have shorter transit travel time to reach other suburbs, but they do not have a well-connected transit network to other suburbs through service transfers.     

Assessment of transport emissions impact and the associated social cost for Chengdu,China

Chengdu, the capital city of Sichuan province, is the fourth biggest city in China with over 15 million residents and 3.4 million vehicles. In Chengdu, transport and other mobile sources accounted for over 27% of the city's PM_2.5 emissions (CDEPB, 2016), posing negative impacts on public health, local environment, and the climate. This study estimated impacts from transport-related emissions (CO₂, CH₄, N₂O, PM₁₀, PM_2.5, NO_X, SO_X, CO, and HC) and evaluated the associated social cost for Chengdu from 2005 to 2013. The study also assessed the city's transport performance in terms of its eco-efficiency with the socioeconomic and environmental concerns. The activity-based methodology was adopted to produce the emission inventories, while utilizing meta-analysis and localizing the emission social cost factors based on Chengdu's economic and demographic reality to support social cost assessment. The study marks the first attempt in literature to evaluate Chengdu's transport emission social cost. The following were observed in the study: (i) in 2013, the social cost of all transport emissions in Chengdu was around US$3 billion, with the lowest estimate of US$449 million and the highest estimate of US$4.7 billion; (ii) trucks, private cars, and motorcycles were the major contributors, while NO_X, PM_2.5, and CO were the key pollutants to public health; (iii) if GHGs (CO₂, CH₄, and N₂O) were excluded, the upper range of social cost of transport air pollutants would be from US$2.4 billion to US$4.1 billion, or 1.6%–2.8% of the Chengdu's GDP.     

Impacts of vehicle restrictions on urban transport flows: The case of Santiago,Chile

Regression models are employed to quantify the effects of vehicle restrictions on private and public transport passenger flows in Santiago, Chile using trip flow data for cars, buses and the city's Metro rail system. Estimates are derived for the effects of two restrictions: a permanent measure applied from April through August 2008 to vehicles without catalytic converters and additional measures that banned the use of vehicles with catalytic converters between 7:30 am and 9 pm on days declared as environmental “pre-emergencies” due to high air pollution levels. The estimates show that the permanent restriction had no impact on the use of private cars while the additional restriction curtailed their use by 5.5%. Also, on pre-emergency days the flow of passengers to the Metro increased by about 3% while the bus network showed no statistically significant increase. The pre-emergency restrictions thus had an effect on the ridership of the Metro but not on the bus network as alternatives to the use of private cars.     

Selecting tram links for priority treatments - The Lorenz Curve approach

Road and public transport authorities often have a difficult task in deciding which road links to select for investment in preferential traffic and public transport measures to improve public transport service performance. This paper presents a new approach which adopts the economic concept of the Lorenz Curve to compare link performance in terms of transit operations as well as weighted passenger volume of travel. The paper explores if, and how, these metrics can be re-interpreted to help with targeting improvements for on-road public transport and priority mitigations. The approach collates operational performance data, in this case link speed and also link public transport travel volume to plot the cumulative distribution of link speed/ridership performance as a curve. Two sets of test applications are presented; on a route level basis and secondly a network level analysis. The network level results present the most powerful results with the Lorenz Curve analysis able to quickly identify links that justify greater attention for preferential treatments since they have the worst 20th percentile of operational performance but the highest 40th percentile of relative link ridership. Mapping shows the problem links to be busy routes leading into the central city. Implications for wider application of these methods are discussed.     

Modelling user perception of bus transit quality

This article evaluates how bus users perceive the quality of their public transport service. In particular it looks at how perception of quality varies according to the available information. The experiment compares an overall evaluation of service quality before and after making passengers reflect on the importance of certain fundamental system variables which they may not have previously considered.Focus groups were used to individualise the most relevant variables. A quality survey was carried out both on-board buses and at bus stops and the overall service quality was related to the aforementioned variables using ordered probit models. The perception of quality is shown to change with the category of user and that there tends to be more criticism towards variations in overall quality until the users are stimulated into thinking more deeply about other influential variables. The application of this methodology may provide operating companies with valuable information for planning marketing policies aimed at different categories of user, in order to improve the service quality and attract more passengers to using public transport.