Perceived value,transaction cost,and repurchase-intention in online shopping: A relational exchange perspective

This study proposes a framework to understand the impacts of both value-related and transaction cost-related factors on repurchase intention from online shoppers' perspective. In particular, this study defines the construct of cost as a three-component conceptualization (i.e., information searching cost, moral hazard cost, and specific asset investment). Based upon empirical evidence on a survey of 887 online shoppers, this study shows that consumers' perceived value and each cost component are positively related to repurchase intention. Importantly, information searching cost exerts the most significant influence on repurchase intentions among the four relational factors. The result suggests that providing sufficient cues to reduce consumers' information searching cost is the core element of repurchase intention formation. This article closes with theoretical and practical implications.     

我国房价变动与进口贸易的关系:基于GMM与主成分因子的分析

本文利用中国1991至2009年的月度住宅销售平均价格数据,在广义矩方法(GMM)的基础上,重点引入基于时间序列数据的主成分因子分析模型进行实证研究,发现进口总值与商品房屋平均销售价格呈正相关关系,且进口总值的变动是房价变动的格兰杰原因,这可能与生产性厂商更多地选择投资房产有关。主成分因子分析结果表明,房价和其他四个解释变量组成的线性回归模型,可以很好地解释进口总值的变动。     

Effect of price increases on future intentions of sport consumers

This work analyzes the relationships between perceived value, satisfaction and future intentions among users of a public sport service who experience a price increase in the service they receive. A self-administered survey provides data from two samples (before and after the service price increase). After confirming the reliability and validity of the measures, hierarchical multiple regression provides the means for analyzing the data. The results show that the increase in the service price worsens the perception of service performance. As expected, satisfaction, perceived value and future intentions decrease following an increase in the service price. Perceived value also serves as a more effective predictor of future intentions than satisfaction. Finally, price increase has a low direct effect on predicting future intentions of sport users.     

A model of buyer regret: Selected prepurchase and postpurchase antecedents with consequences for the brand and the channel

This research examines how two prepurchase stages of the buyer decision process–information search and alternative evaluation–and two postpurchase stages–evaluation of product and service attributes–influence buyer regret. The study extends prior consequences of regret to include purchase intentions toward both brand and the channel. Tested in a field sample of luxury automobile purchasers, results show that higher information search and alternative evaluation lead to more buyer regret; lower evaluations of service (but not product) attributes lead to more regret; and regret's consequences include reduced intentions to repurchase either the brand or from the dealership. Buyers who switch brands experience more regret than buyers who did not switch brands.     

我国房地产价格持续上涨的原因及对策

近10年来,我国房地产价格持续攀升。其原因主要有:需求拉动、土地价格的持续上涨、建安成本的增加和开发商的趋利动机等。应改善房地产市场的供应结构,加强对土地市场的管理和银行监管,完善房地产税费制度和信息系统,加强房地产的价格调控,促进我国房地产市场的健康稳定发展。     

Factors influencing generation Y’s purchase intentions of prototypical versus me-too brands

The current study examines self-confidence, perceived quality, extrinsic attributes and perceived risk as drivers and inhibitors of Generation Y’s purchase intentions of prototypical and me-too brands. A survey of 348 respondents demonstrated that self-confidence and perceived quality produced significant positive effects on purchase intentions for the me-too brands. Extrinsic attributes produced a significant positive effect on purchase intentions for the prototypical brand. Perceived financial/performance risk produced a significant negative effect on purchase intentions for both the prototypical and me-too brands, while perceived psychological risk produced a significant negative effect on purchase intentions for the prototypical brand. Understanding the factors underlying Gen Y’s consumer behaviour is crucial, particularly due to their considerable consumption potential and the increasing sophistication of brand marketing in the marketplace.     

Effects of online retailer after delivery services on repurchase intention: An empirical analysis of customers’ past experience and future confidence with the retailer

This study empirically examines the influence of after delivery services on customer perception of satisfaction, trust, and repurchase intention. Data from 262 survey respondents, analyzed through structural equation modeling, indicate three critical after service factors related to customer satisfaction: product exchange, returns, and refunds. Analyses also indicate significant mediating effects of customer satisfaction and trust with after delivery services upon repurchase intention. Results reveal that customer satisfaction with services also mediate the relationship between after delivery services and consumers’ trust in the retailer. The findings suggest implications for management and future research directions.     

Is there any value in the online reviews of remedial satisfied customers? An empirical study in the hospitality industry

Hospitality service providers lack attention to the positive reviews written by remedial satisfied customers, although they have devoted a lot of energy to service recovery. Drawing on the accessibility-diagnosticity framework, this study investigates the relationship between the online review types of remedial satisfied customers and potential customers' booking intentions. The results indicate that outcome satisfactory review not only improves review impression and positively affects customers' booking intentions, but also reduces perceived risk and enhances customers’ booking intentions. The review valence consistency plays a moderating role in the dual-path effect of online review types on booking intentions.     

中国房地产企业的市场营销战略研究

本文简单分析了中国房地产市场的发展过程,指出了当前房地产市场存在的问题以及市场营销对房地产企业的重要性,并对不同的营销手段进行了简单阐述.只有不断加强企业的市场营销,才能在未来市场得到充分发展.     

A two-dimensional model of trust–value–loyalty in service relationships

The study examines the relationships between consumer trust (cognitive and affective), perceived value (utilitarian and hedonic), and loyalty behavioral intentions (repurchase and advocacy) in a two-dimensional (affect- and rational-based) consumer–service provider model. It provides an alternative theoretical representation of consumer behavior in service relationships and implications for service providers about consumers' loyalty intentions. A mail survey analyzed by SEM supports the model of loyalty as a function of consumers' expressive and instrumental responses resulting from intrinsic and extrinsic perceptions of trust and heuristic and rational-based perceived value. Implications for designing loyalty programs are explored and future research opportunities recommended.     

Perceived quality, emotions, and behavioral intentions: Application of an extended Mehrabian-Russell model to restaurants

In order to address a lack of comprehensive evaluation of restaurant quality, this study extends Mehrabian and Russell's stimulus-organism-response framework by incorporating restaurant-specific stimuli and including restaurant-specific measures of emotion. Using structural equation modeling, this study shows that atmospherics and service function as stimuli that enhance positive emotions while product attributes, such as food quality, act to relieve negative emotional responses. Results also suggest that positive emotions mediate the relationship between atmospherics/services and future behavioral outcomes. The results are theoretically and practically meaningful because they address the relationships among three types of perceived quality (product, atmospherics, and service), customer emotions (positive/negative), and behavioral intentions in the restaurant consumption experience. Managerial implications, limitations, and future research directions are also suggested.     

Understanding effects of co-creation on cognitive,affective and behavioral evaluations in service recovery: An ethnocultural analysis

While cognitive, affective and behavioral consequences of service recovery have been extensively explored in the literature, the role of co-creation is mostly neglected. Most efforts dedicated to investigating co-recovery are limited to cognitive and behavioral factors. Furthermore, most of the recent studies explored co-recovery on western and eastern cultures, ignoring the role of ethnics in countries with different sub-cultures. This study aims to discover all possible factors on service recovery procedure, focusing specifically on effects of co-creation. Thus, a 2(distributive justice: high/low)×2 (interactional justice: high/low)×2(procedural justice: high/low)×2(co-creation: yes/no)×2(ethnics Azerbaijani vs. Baluch) between-subjects factorial design experiment was performed. A sample of 977 Iranian mobile banking customers participated in the study. Results of Structural Equation Modeling (SEM) indicate that most cognitive, affective and behavioral factors were supported by predictors. In addition, Multi-group SEM reveal that co-creation increases effects of most positive nature variables except negative emotions which is conceptualized as negative nature factor. The results of cultural differences indicate that Azeri people are more intended to participate in co-creation programs, whereas Balochs are more loyal due to higher level of reuse intentions.     

房地产项目投资风险管理研究浅析

房地产业是进行房地产投资、开发、经营管理和服务的行业,属于第三产业,具有基础性、先导性、带动性和风险性的产业。房地产的特性决定了它投资数额大,投资周期长,变现能力差,投资过程中既有经营风险、金融财政风险等有形风险,也有如政策变化等无形风险。本文通过对房地产项目投资建设过程中普遍存在的风险进行简要分析,浅析房地产项目过程中,风险识别、风险管理研究等。     

我国房地产业与金融保险业产业关联度的地区比较

本文借助投入产出模型研究我国不同区域房地产业与金融保险业的产业关联度特征。结果显示,不论经济发展水平如何,我国房地产业与金融保险业的产业关联度均位居其它产业的前列,说明在国民经济内部,这两个产业的产业关联关系过于密切,从而可能对当地国民经济产生较大的影响,对于以北京为代表的发达地区尤为典型,应当引起警示。     

电子商务在房地产销售中的应用研究

电子商务平台具有覆盖面广、灵活高效、经济、互动性强等特点,已经成为现在房地产营销的一个重要途径。通过对电子商务平台的特点及目前房地产销售形势进行分析,并调查目前房地产网络销售的存在的各种状况,总结出限制电子商务平台在房地产销售中的一些缺陷,最后提出有一定实用价值的参考意见,为电子商务在房地产营销中的健康发展提供建议。