Platform couriers' self-exploitation: The case study of Glovo

This article examines the phenomenon of self-exploitation among platform couriers, using the company Glovo as a case study. The research, based on a qualitative approach with interviews from 22 different stakeholders, highlights the ways in which precarity, entrepreneurial subjectivity, and gamification intersect to create what are referred to as postdisciplinary control mechanisms. These mechanisms shift the locus of exploitation from the employer to the workers' inner selves, which are compelled to follow implicit guidelines due to their precarious situation. The use of algorithmic management by platform companies like Glovo plays a major role in this architecture marked by overwork, exposure to hazardous conditions, and economic dependence. The article urges policymakers to look beyond platform workers' employment status debate and address the design of algorithms and broader forms of labour precarity, so that policies that successfully improve workers' experience are designed.     

New office technology and the labour process in contemporary Japanese banking

Japanese banks account for the top nine of the world's ten biggest banks. Rationalization has led to increased control of employees in the sphere of labour management. This article examines labour management and working conditions in relation to the introduction of new office technology.     

Resisting algorithmic control: Understanding the rise and variety of platform worker mobilisations

Algorithms are seen as effective  for managing workers. Literature focuses mainly on the functioning and impact of algorithmic control on workers' experiences and conditions. The ways in which platform workers have organised collectively to regain control have received far less scholarly attention. This paper addresses this gap by making sense of the mobilisation dynamics of two platform-work categories: crowdwork (Amazon Mechanical Turk) and work on-demand (food-delivery couriers). These are salient mobilisation cases, as these workers have resisted algorithmic control by adopting specific organising modes, action repertoires and collective solidarities. By analysing a combination of extant literature and policy reports concerning each category of mobilisation forms at a global level over 5 years, the study elucidates why and how these workers were able to act without the involvement of traditional trade unions by showing that specific supportive communities and political activism traditions were crucial in the rise and variety of mobilisation.     

Informalization in gig food delivery in the UK: The case of hyper-flexible and precarious work

This article examines the process of informalization of work in platform food delivery work in the UK. Drawing on qualitative data, this article provides new analytical insight into what drives individual formal couriers to both supply and demand informalized sub-contracted gig work to undocumented migrants, and how a platform company enables informal work practices through permissive HR practices and technology. In doing so, this article shows how platform companies are enablers of informal labor markets and contribute to the expansion of hyper-precarious working conditions.     

Algorithmic management in food-delivery platform economy in China

This article investigates the organisation of work under algorithmic control in the platform economy. Based on a 1-year ethnographic study conducted at top food-delivery platforms in China, this study finds two main mechanisms for organising labour under algorithmic management: the virtual organisation of labour and algorithm-driven labour process control. First, platform drivers are reorganised in an outsourced labour force, placed in application-based virtual-networked production under sophisticated technological infrastructure. Second, to habituate drivers to the virtual mode of production, food-delivery platforms utilise four algorithm-driven control techniques, which are identified as: smart machinery control, information monopoly, management by multi-stakeholders, and ‘carrots and sticks’. The findings highlight the process of algorithmic design in configuring a digital managerial ecosystem for platform governance and contribute to emerging debates on algorithmic management.     

Controlling space,controlling labour? Contested space in food delivery gig work

The article investigates the control of the platform labour process by means of the digital production of space and how workers resist it. The segment of German platform‐mediated food delivery is examined via qualitative interviews and auto‐ethnography. It is shown how the platforms create different spaces to efficiently coordinate and control mobile delivery gig work. Steered by geolocalisation and geofencing, the couriers operate autonomously in spatial corridors defined by the platforms. The agency of the riders is thus limited, but they are occasionally able to undermine the platforms’ spatial control and reinterpret it. The article shows that space is a central but contested instrument for controlling labour.     

Connecting at the edge: Cycles of commodification and labour control within food delivery platform work in Belgium

In this paper we examine how commodification and labour control unfold within a digital labour platform, focusing on the connections between the platform, its users and workers. Based on a qualitative study covering couriers, clients, restaurants and the management of a food delivery platform in Belgium, we shed light on the complexity of commodification, explaining how the platform simultaneously empowers and disempowers all participants. We illustrate how the platform fosters commodification by granting access to transactions and fuelling competition, while at the same time increasing dependency through withholding information from users and workers. In so doing, we contribute to understanding how platforms exert control and create, extract and capture value by connecting users and workers with each other through the use of digital technology.     

Theorising labour unrest and trade unionism in the platform economy

The article develops a novel conceptualisation of labour unrest and trade unionism in the platform economy, extending current understandings in two ways. First, we situate platform work historically, in the longue durée of paid work under capitalism. Secondly, we introduce a consideration of social structure into debates on union practices often framed in terms of agency. Building on Silver and the Webbs, we highlight the importance in platform work of associational power over structural power; legal enactment over collective bargaining; and geographical over workplace unionism. While mainly a theoretical article, we draw on empirical evidence from research into platform work over five years, comprising interviews, case study, observation and documentary analysis. We conclude that platform labour unrest and unionism bear marked similarities with 19th century forms rather than the 20th century models that often dominate industrial relations perspectives. Consequently, unions organising platform workers should consider adapting their approach accordingly.     

COVID-19, economic crises and digitalisation: How algorithmic management became an alternative to automation

The COVID-19 crisis witnessed a major rise in investment in software for the digital organisation and rationalisation of work, while investment in robotics is continuously lagging behind expectations. This article argues that we can understand this development as the continuation of the rise of algorithmic management as a technological fix for profitability crises. Thus, in the face of falling wage rates and a structural overaccumulation of capital since the 1970s, algorithmic management has become an alternative to automation. The article reconstructs the history of algorithmic management in connection to economic crises. This allows for periodisation of the rise of algorithmic management from 'computer-integrated manufacturing' to remote work in four waves. In times of crisis, algorithmic management functions as a substitute for investment in 'tangible capital' such as robots. Structural economic forces thus interact with labour conflicts at the company level, shaping the rise of algorithmic management.     

‘You monitor performance at every hour’: labour and the management of performance in the supermarket supply chain

With reference to the performance management research agenda, this article focuses on the politics of production in food manufacturing and distribution companies in the supermarket supply chain. Burawoy's concept of ‘factory regimes’ is utilised to explore the broader context of labour process change in inter‐linked organisations in the retail supply chain. The article examines the extent to which new despotic or coercive regime characteristics are emerging that weakens the power of both suppliers and labour. In revealing changes in the nature and dynamics of performance regimes within these organisations, the article exposes the connections and linkages between workplaces as distinct moments in the integrated circuit of capital.     

Amazon Mechanical Turk and the commodification of labour

Crowd employment platforms enable firms to source labour and expertise by leveraging Internet technology. Rather than offshoring jobs to low‐cost geographies, functions once performed by internal employees can be outsourced to an undefined pool of digital labour using a virtual network. This enables firms to shift costs and offload risk as they access a flexible, scalable workforce that sits outside the traditional boundaries of labour laws and regulations. The micro‐tasks of ‘clickwork’ are tedious, repetitive and poorly paid, with remuneration often well below minimum wage. This article will present an analysis of one of the most popular crowdsourcing sites—Mechanical Turk—to illuminate how Amazon's platform enables an array of companies to access digital labour at low cost and without any of the associated social protection or moral obligation.     

Labour Market Governance and the Creation of Outsiders

Using case‐study data, the article examines the contention that protective labour market policies and trade union action are responsible for growing divisions between labour market ‘insiders and outsiders’. Case studies are reported on developments in collective bargaining in the hospitals and engineering sectors from seven western and central European countries. The article finds that managerial strategies, and interactions between management and unions, have to be considered to give a full account of the growth of precarious employment.     

Building coalitions on Facebook: ‘social media unionism’ among Danish bike couriers

Platform work represents an important challenge for the ‘Danish model’ of unionisation. Using interviews and ethnographic data, this article analyses the strategies of the Danish grassroots union movement the Wolt Workers' Group, representing principally migrant couriers using the food-delivery platform Wolt. This study is an attempt to map an emergent form of flexible labour organisation based on horizontal, informal online networks while supported in different ways by established unions. We term this strategy of balanced autonomy and support ‘social media unionism'. Wolt couriers' attempts at grassroots organisation via social media is an important and understudied issue, especially their complex relationship to union actors. The ‘social media unionism' explored in this article allows for the formation and maintenance of nimble grassroots mobilisation among workers that are otherwise hard for unions to reach, such as migrants platform workers. We argue that this strategy holds both great possibilities and challenges for the labour movement.     

The Influence of Unions on CSR: Is There a Trade-Off Between Employee-Oriented and Non–Employee-Oriented Policies?

Strategic managers are consistently faced with decisions of how to allocate a company's scarce resources to meet the demands of shareholders and other powerful and legitimate stakeholders. This article analyses whether higher union density at company level pushes management to engage more in corporate social responsibility (CSR). Drawing from stakeholder theory and the resource allocation approach of CSR as well as union voice and monopoly models, this article finds that companies have to substitute non–employee-oriented CSR with employee-oriented CSR as union density increases but is still at low levels. At higher levels of union density, companies can complement both types of CSR. This perhaps represents a reinforcement of mutual interests between management and organized labour, which has implications for managerial prerogatives as well as union positioning in the labour and political process.     

The mythology of ‘Big Data’ as a source of corporate power

In this article, the author explores how companies leverage the mythology of their ‘Big Data’ as a source of power. Drawing on two case studies from the ‘gig’ economy, the author finds that the mythology of Big Data allows companies to claim a monopoly over truth about their industries, marginalizing external researchers. In doing so, companies position themselves as the only legitimate source of knowledge about labour conditions on their services, granting them influence over their regulatory environment.     

False Self‐Employment,Autonomy and Regulating for Decent Work: Improving Working Conditions in the UK Stripping Industry

A large‐scale study of working conditions in UK‐based strip dancing clubs reveals that dancers are against de facto self‐employment as it is defined and practised by management, but in favour of de jure self‐employment that ensures sufficient levels of autonomy and control in the workplace. While dancers could potentially seek ‘worker’ or ‘employee’ status within the existing legal framework, their strong identification with the label ‘self‐employed’ and their desire for autonomy will likely inhibit these labour rights claims. We propose an alternative avenue for improving dancers’ working conditions, whereby self‐employed dancers articulate their grievances as a demand for decent work, pursued through licensing agreements between clubs and local authorities and facilitated by collective organization.     

Instability and Change in Collective Bargaining: An Analysis of the Effects of Changing Institutional Structures

Previous studies on collective bargaining structures and macroeconomic performance have largely ignored the role of stable and instable institutional structures and the effects of institutional change itself. In this article we posit that institutional stability of collective bargaining is of major importance for the moderation of unit labour costs growth. This hypothesis is tested on the basis of data which cover the period 1965–2012 and includes 28 countries. The results show that institutional change impairs the capacity to moderate unit labour cost growth significantly in the subsequent years following the change. This effect also holds for changes in both decentralization and centralization of institutions.     

It's all about games: enterprise and entrepreneurialism in digital games

This article aims to contrast benign notions of ‘free’ and ‘creative’ work in the context of labour market conditions and employment relationships. Empirical research reveals the exploitative and precarious nature of work in the experiences of self‐employed digital game developers and charts the responses of developers to unstable and insecure working conditions. Building on work by Pongratz and Voß, Haunschild and Eikhof, and Bergvall‐Kåreborn and Howcroft, this study finds that a typical response to increasing instability in the labour market is to adopt more enterprising and entrepreneurial behaviour in order to find work. This article illustrates the consequences for developers by highlighting examples of self‐exploitation, which is fuelled by a passion for work and is where entrepreneurial practices lead to long working hours, unpaid work and a blurring of work–life boundaries.     

Skills and Industrial Relations in Coordinated Market Economies — Continuing Vocational Training in Denmark,the Netherlands,Austria and Switzerland

This article offers the first systematic study of the institutional and political conditions under which collective agreements finance and organize continuing vocational training (CVT). Combining Mill's methods of agreement and difference with pattern matching, it identifies proactive small and medium enterprises, proactive public policies, proactive trade unions, and links between CVT and wage bargaining as probable conditions for CVT by collective labour agreement. The most important finding is that the research on the development of political–economic institutions in coordinated market economies has to analyse more carefully how state activities and the behaviour of small and medium‐sized firms affect the coordination of economic activities in skills formation.     

Taking worker productivity to a new level? Electronic Monitoring in homecare—the (re)production of unpaid labour

This article explores the use of Electronic Monitoring (EM) in homecare and its impact on the ratio of paid to unpaid working time. It argues that whilst Zero Hours Contracts (ZHCs) blur the distinction between paid and unpaid labour, the introduction of EM can formalise and regulate the demarcation between the two. In the context of local authority commissioning and constrained budgets, the combination of EM and ZHC's may excise so‐called ‘unproductive’ but available labour from homecare. In particular, the minute‐by‐minute commissioning of care that EM facilitates means the cost of homecare is anchored in the time that worker's spend in client's houses, squeezing out paid travel, time between visits, training and supervision. Paid working time is minimised whilst maximising the use of unpaid time with resulting intensification of care labour.