对商业银行经营战略转型问题的思考

一、积极发展零售银行业务纵观国际银行业的发展,随着资本市场的发展和居民金融需求的提升,面向私人的零售银行业务正在成为现代商业银行发展的重点领域和利润增长的主要来源。国际上著名的大银行如花旗、汇丰、德意志银行等,零售业务的利润贡献都在50%以上。从银行转型看,美国     

如何提升二级支行零售业务竞争力

零售业务是银行的核心业务。无论是公司业务、机构业务,亦或银行的所有业务,银行的接触点最终都是单一客户个人,所以做大做强零售业务是银行持续发展的重要基础。本文就如何提升二级支行零售业务竞争力提出一些操作性建议。     

发达国家商业银行零售业务的发展状况

零售业务在发达国家商业银行的收入中占有举足轻重的地位，不少全球性金融机构的零售业务收入比重已占60%以上，有的甚至占到80%以上，以至一些银行已成为真正意义上的零售银行。     

农商银行发展零售银行业务的五大关键词

当前,零售业务在商业银行业务结构中的地位不断提升,"得零售者,得天下"已经逐渐成为业界共识。相较于大型商业银行及股份制银行,农商银行的零售业务发展尚处于起步阶段。如何充分发挥自身优势,探索出一条满足客户多元化金融需求的零售业务发展道路,成为摆在农商银行面前的重要课题。     

中小银行构建大零售体系的策略

在“严监管”的背景下,银行对公业务收益率下行,同业业务扩张受限,发展零售业务,重塑零售银行体系,再次成为各家银行尤其是中小银行转型的重点。本文对当前零售业务发展形势和主要股份制银行零售业务的发展特点进行了分析,并结合国内外零售业务的发展经验,对中小银行构建大零售体系提出了建议。     

零售银行城区物理网点渠道建设初探

本文通过分析我国零售银行网点渠道建设现状,在借鉴国外同业先进经验的基础上,从零售银行物理网点选址、布局、功能设置及网点建设的内部审批流程等方面进行研究,并提出提升我国零售银行物理网点竞争力的建议。     

零售银行的未来,我们准备好了吗？

后金融危机时代,以传统零售业务为主的美国富国银行率先走出低迷,悄然跃居全球市值最大企业之首。紧随其后的中国工商银行和中国建设银行也将经营重心转向零售市场,大零售银行时代已经来临。     

大刀阔斧 励精图治 开拓零售业务新的里程碑（上）

中国建设银行确立了建设国际一流零售银行的战略目标，把零售业务提升到前所未有的高度。贯彻和落实总行的这一战略要求，就必须充分认识零售业务的战略地位，紧密结合区域经营特点和自身优劣势，明确零售业务未来几年的发展思路．目标和措施，努力开拓零售业务新的里程碑。[编者按]     

大刀阔斧 励精图治 开拓零售业务新的里程碑（下）

中国建设银行确立了建设国际一流零售银行的战略目标，把零售业务提升到前所未有的高度。贯彻和落实总行的这一战略要求，就必须充分认识零售业务的战略地位，紧密结合区域经营特点和自身优劣势，明确零售业务未来几年的发展思路、目标和措施，努力开拓零售业务新的里程碑。[编者按]     

商业银行零售业务发展新趋势

在利率市场化、金融脱媒化等新经济背景下，银行零售业务发展呈现诸多新趋势，表现为零售业务替代公司业务成为商业银行的战略重点、非利息收入占比提升、按客户差异化需求提供分层专业化金融服务方案等，零售业务正不断向服务专业化、产品差异化、渠道多元化等现代经营模式推进。银行零售业务要顺应发展趋势，满足客户日益增长的金融服务需求。     

How banks go abroad: Branches or subsidiaries?

We examine the factors influencing international banks’ organizational form, using an original database on the operations in Latin America and Eastern Europe of the world’s top 100 banks. We find that banks are more likely to operate as branches in countries that have higher taxes and lower regulatory restrictions on bank entry and on foreign branches. Subsidiary operations are preferred by banks seeking to penetrate host markets by establishing large retail operations. Finally, economic and political risks have opposite effects, suggesting that legal differences in parent banks’ responsibilities associated with branches and subsidiaries are important determinants of banks’ organizational form.     

零售银行的渠道挑战与多渠道集成

零售银行业务在银行业的地位日渐显要,在未来数年,改善零售银行业绩将成为银行业的首要任务。渠道既是零售银行市场营销的载体,也是零售银行的核心竞争力。零售银行要能有效地运用多渠道集成来管理多样化的渠道,才能使多渠道发挥市场功效。为此,本文提出了一个多渠道集成的模型作为零售银行多渠道集成的实用性框架,此模型由五步骤组成,即识别细分客户群的渠道需求,设计产品的市场覆盖组合,改进渠道对客户群的适应性,制定渠道的功能迁移策略及管理渠道的迁移。另外,本文还以一个区域分     

On the importance of retail banking relationships

We use proprietary data to analyze the importance of retail banking relationships to commercial banks and their depositors when banks underwrite securities. We find lead underwriters’ retail customers benefit as they demand and end up with significantly more of the highly underpriced issues. We find it is actual underpricing beyond that predicted by grey markets that drive the differential demand from the lead bank retail clientele, suggesting that banks pass on information about underpriced initial public offerings to their retail depositors. We analyze banks’ incentives for such behavior and find evidence of banks benefiting through retail cross-selling—both brokerage accounts and consumer loans increase significantly.     

The impact of brand experience,service quality and perceived value on word of mouth of retail bank customers: investigating the mediating effect of loyalty

The purpose of this research is to study the impact of the antecedents—brand experience, service quality, and perceived value on word of mouth (WOM) recommendations by retail banking customers in an emerging market. The paper also investigates the mediating effect of loyalty on WOM with respect to the abovementioned antecedents. A survey of 412 retail customers of various banks in India was undertaken using a structured questionnaire developed using existing constructs. The results show that brand experience, service quality, and perceived value have a significant impact on WOM recommendations of customers of retail banks. Further, the relationships between the abovementioned antecedents and WOM are mediated by loyalty. This study makes several contributions to the academic literature. First, it establishes the importance of brand experience, service quality, and perceived value as antecedents of WOM in the context of retail banks in an emerging market. Second, it also establishes that loyalty plays a mediating role for the abovementioned antecedents for WOM recommendations by retail customers of banks in an emerging market.     

Brazilian retail banking and the 2008 financial crisis: Were the government-controlled banks that important?

We revisit the interest rate pass-through effect using weekly retail banking data from May 2006 to March 2010. Our choice of data avoids caveats of previous studies concerning excessive data aggregation and the estimation of how fast changes in benchmark interest rates impact those charged on short-term loans in Brazil. Our analysis focuses on four large retail banks – two of them privately owned and run, two of them government-controlled – before and after September 2008. They account for 60% of the total credit supplied by retail banks. Results indicate that government control over two of the largest banks, supposedly an asset for crisis management, may have had higher welfare costs than assumed. We find no evidence of asymmetry in adjustments of retail rates charged by private and government-controlled banks.     

The return to retail and the performance of US banks

The US banking industry is experiencing a renewed focus on retail banking, a trend often attributed to the stability and profitability of retail activities. This paper examines the impact of banks’ retail intensity on performance from 1997 to 2004 by developing three complementary definitions of retail intensity (retail loan share, retail deposit share, and branches per dollar of assets) and comparing these measures with both equity market and accounting measures of performance. We find that an increased focus on retail banking across US banks is linked with significantly lower equity market and accounting returns for all banks, but lower volatility for only the largest banking companies. We conclude that retail banking may be a relatively stable activity, but it is also a low return one.     

Competition in British retail banking

This article employs British cross-section time-series data to examine the competitive behavior of retail banks in the period 1985–1989. Product offerings are found to consist of both survivor and dominated products over time. In addition, there is evidence of price discrimination being practiced by banks. Individual banks are found to be influential in the setting of interest rates for retail bank products, though there is wide variation across banks and products.     

中外商业银行在零售业务领域的竞争力分析

本文首先分析了外资银行在中国的发展进程,接下来从网点、产品、客户服务等方面对全面开放后中外商业银行在零售业务领域的竞争力进行了对比分析,揭示了我国商业银行在发展零售业务中的短板所在,最后结合我国金融业发展的实际情况,从明确零售业务发展定位、加强零售业务产品创新、全面提升个人金融业务服务层次等方面提出了我国商业银行应对当前外资银行巨大竞争压力的几点对策。     

Global retail lending in the aftermath of the US financial crisis: Distinguishing between supply and demand effects

This paper examines the broader effects of the US financial crisis on global lending to retail customers. In particular we examine retail bank lending in Germany using a unique data set of German savings banks during the period 2006 through 2008 for which we have the universe of loan applications and loans granted. Our experimental setting allows us to distinguish between savings banks affected by the US financial crisis through their holdings in Landesbanken with substantial subprime exposure and unaffected savings banks. The data enable us to distinguish between demand and supply side effects of bank lending and find that the US financial crisis induced a contraction in the supply of retail lending in Germany. While demand for loans goes down, it is not substantially different for the affected and nonaffected banks. More important, we find evidence of a significant supply side effect in that the affected banks reject substantially more loan applications than nonaffected banks. This result is particularly strong for smaller and more liquidity-constrained banks as well as for mortgage as compared with consumer loans. We also find that bank-depositor relationships help mitigate these supply side effects.     

Does deposit insurance improve financial intermediation? Evidence from the Russian experiment

This study examines how the introduction of deposit insurance affects depositors and banks, using the deposit-insurance scheme introduced into the Russian banking system as a natural experiment. The fundamental research question is whether the introduction of deposit insurance leads to a more effective banking system as evidenced by increased deposit-taking and decreased reliance upon State-owned banks as custodians of retail deposits. We find that banks entering the new deposit-insurance system increase both their level of retail deposits and their ratios of retail deposits to total assets relative to banks that do not enter the new deposit insurance system. These results hold up in a multivariate panel-data analysis that controls for bank- and time-random effects. The longer a bank has been entered into the deposit insurance system, the greater is its level of deposits and its ratio of deposits to assets. Moreover, this effect is stronger for regional banks and for smaller banks. We also find that implementation of the new deposit-insurance system has the effect of “leveling the playing field” between State-owned banks and privately owned banks. Finally, we find strong evidence of moral hazard following implementation of deposit insurance in the form of increased bank risk-taking. Financial risk and, to a lesser degree, operating risk increase following implementation.