Variety-seeking as an emotional coping strategy for chronically indecisive consumers

The present research provides evidence that variety-seeking is a generalized emotional coping strategy for chronically indecisive consumers. Recent research reveals that (1) chronic indecisiveness is associated with increased variety-seeking behavior and (2) chronically indecisive consumers (vs. not) feel more positive after choosing a mix of products. The present research demonstrates that chronically indecisive consumers’ increased tendency to seek variety can be further inflated by inducing them to experience negative emotion unrelated to the choice task. This finding is directly at odds with past research that has repeatedly found an increasing effect of positive emotion on variety-seeking behavior. The present research shows that this effect does not hold for chronically indecisive consumers, who variety-seek even more when made to feel negative.     

Magic odd numbers: The effect of numerical parity on variety-seeking

Numbers are widely employed to convey product and other marketing related information and thereby influence consumer judgment and behavior. Drawing on the literature of numerical cognition, associative learning, goal activation, and variety-seeking, the current research examines how numerical parity affects consumers' variety-seeking behavior. Across one Implicit Association Test (IAT) and four experiments, we demonstrate that consumers associate odd (vs. even) numbers with changeability (vs. stability) in their minds (Study 1). We further find that exposure to product and other marketing related information that is presented with odd (vs. even) numbers increases consumers' tendency to seek variety in subsequent purchase decisions, and that this effect consistently appears in the voluntary selection of a set of options (Study 2a), the preference for diversified products (Study 2b and 3), and the choice of diversified product bundles (Study 2c). We further demonstrate that desire for change underlines this effect, such that exposure to odd numbers (vs. even numbers) activates consumers' desire for change, which in turn elevates their subsequent variety-seeking behavior (Study 3). The findings of the current research not only contribute to the literature, but also provide marketers with effective ways to facilitate consumers' variety-seeking behavior, such as by strategically using odd numbers in their marketing efforts.     

Power moderates the impact of desire for exclusivity on luxury experiential consumption

This research examines the effect of desire for exclusivity on evaluations of luxury experiences and proposes a boundary condition for the effect. The scarcity effect literature suggests that consumers prefer scarce products due to limited supply because they appeal to consumers’ desire for exclusive consumption. Building on this thesis, the current research argues that luxury experiences are intrinsically scarce enough to appeal to consumers’ desire for exclusivity: Consumers with a strong desire for exclusivity will evaluate luxury experiences more favorably than those with a weak desire for exclusivity. A pilot study confirms a positive correlation between consumers’ desire for exclusivity and attitudes toward luxury experiences. Study 1 demonstrates that consumers with a strong desire for exclusivity show more favorable attitudes toward luxury experiences than those with a weak desire for exclusivity. Further, Study 2 finds that consumers’ power state (powerful vs. powerless) moderates the effect of desire for exclusivity on their affinity for luxury experiences: Only when feeling powerful do consumers with a strong desire for exclusivity evaluate luxury experience more favorably than those with a weak desire for exclusivity. However, this is not the case when consumers feel powerless.     

A nested logit model of brand choice incorporating variety-seeking and marketing-mix variables

We model the effects of variety-seeking and marketing-mix variables on consumers' purchases of coffee using a nested logit model. We premise that on any given purchase occasion, the utilities of brands other than the one purchased on the previous occasion may be correlated due to the consumer's tendency to seek variety or to avoid variety. This results in a two-level hierarchical model where choice on any purchase occasion is conditioned on the brand purchased on the immediately preceding occasion. Such a structure accounts for variety seeking and inertia tendencies of consumers and is consistent with a hierarchical decision process, where consumers first decide whether or not to make a repeat purchase and then decide which brand size to purchase. The assumed hierarchical structure is shown to be consistent with observed coffee purchase behavior, and the model is shown to outperform a nonhierarchical logit model in predicting consumers' brand choices.     

Power and the appeal of the deal: how consumers value the control provided by Pay What You Want (PWYW) pricing

The current research offers a number of novel findings regarding how individuals respond to Pay What You Want (PWYW) pricing, a strategy that affords consumers complete control over prices. Two experiments integrate research on consumer power into the PWYW literature to show that PWYW’s influence arises primarily with respect to low-power consumers who use PWYW’s pricing control to regulate their power states. Specifically, PWYW is shown to promote stronger intentions to purchase and to recommend a product than fixed pricing, particularly for low- versus high-power consumers. Supporting the notion that PWYW offers the powerless a platform for power elevation, experiment 2 reveals that the more favorable responses of low-power consumers to PWYW are accompanied by increased feelings of self-reliance. Further suggesting that low-power consumers value the pricing control afforded by PWYW for power regulation, the effects are not attributed to differences in the amounts that low- and high-power consumers are willing to pay under PWYW. In addition to providing a deeper understanding of PWYW pricing, the present work extends the power literature by demonstrating that power restoration can transpire not only from the possession of certain products but also through the pricing mechanism by which such products are obtained.     

Are your consumers variety seekers? The moderating impact on the effectiveness of free gift promotions vs. price discounts

The purpose of this paper is to assess the effect of consumers’ variety-seeking tendency on their preference for monetary versus nonmonetary promotions (i.e. a price discount versus a free gift, respectively) and to identify possible reasons for this preference. A sample population of 150 students was surveyed. The research employed a 2 (discount/free gift)?×?2 (high variety seeking/low variety seeking) between-subjects design. A two-way ANOVA was applied to analyse the effects of the promotion frame and variety seeking on perceived transaction value. The ANOVA revealed a general consumer preference for a free gift over a price discount. This outcome is moderated by the variety-seeking tendency of the consumer; that is, repetitive consumers prefer a price discount, but variety-seeking consumers favour a free gift. This study gives managers insights into the issue of what kind of price promotion is most effective under which circumstances, namely for which type of consumer segment. The practical implications of our findings recommend that if the targeted consumer segment is variety-seeking, a free gift may be optimal, yet if the target segment represents returning customers, a price discount yields better results. If no clear assignment of consumers to either segment is possible, a free gift is the preferred option.     

Chewing increases consumers' thought-engagement during retail shopping

In five studies, we conclude that chewing gum may be an effective way to increase consumers’ thought-engagement while shopping. First, consumers chewing gum spend more time and report more thoughts than those who were not chewing gum, demonstrating the “chewing effect”. We also find that chewable candies have similar effects as chewing gum. Second, chewing more increases the viewing time and variety-seeking behavior among consumers. However, chewing too much gum decreases individuals’ focus, eliminating the “chewing effect”. Finally, the chewing effect is mitigated when consumers are under high cognitive load. These results are tested in laboratory settings and in a field setting (grocery store). Overall, this exploratory research demonstrates the applicability of using chewing gum (or chewable candies) as an effective way to enhance consumers’ thought-engagement in a retail context.     

The Cake Looks Yummy on the Shelf up There: The Interactive Effect of Retail Shelf Position and Consumers’ Personal Sense of Power on Indulgent Choice

This paper advances our understanding of consumer responses to retail product displays by examining the interplay between the vertical shelf position of choice options and consumers’ personal sense of power in determining their preference for indulgent options. Six experiments show that when consumers choose from assortments placed on a low shelf position, requiring them to lower their heads, those higher (vs. lower) in personal power are more likely to choose an indulgent option over its prudent counterpart. In contrast, when choosing from assortments placed on a high shelf position, requiring consumers to raise their heads, those lower (vs. higher) in personal power are more likely to choose an indulgent option. This effect hinges on a mismatch (vs. match) between consumers’ personal sense of power and that triggered by the products’ retail shelf position, increasing affective discomfort and guiding consumers, thus, towards indulgent choices.     

Consumers' and retailers' practices and attitudes towards energy-efficient clothing

The purpose of this study was to compare the extent to which consumers and retailers consider energy efficiency in evaluating and selecting indoor sportswear. Little research has been conducted in which retail buyers are subjects; no published research has focused on a comparison of consumers and merchants in regard to their attitudes towards a specific product. The value of such research lies in determining whether a particular consumer need is being met. The results of the present study revealed that retail buyers were less concerned about energy-efficient clothing than were consumers. Significant differences were found between the two groups for four of the nine variables studied. In all cases, consumers gave greater consideration to the energy efficiency of indoor sportswear than retail buyers believed. Further investigation of differences in consumers' and retailers' attitudes and practices is needed.     

How power distance belief,self-construal,and relationship norms impact conspicuous consumption

Building on the idea that luxury products can signal the owner's status to others, this research elucidates how fundamental and pervasive social factors—power distance belief (PDB), self-construal, and relationship norms—dynamically impact consumers' preferences for conspicuous consumption. Through three experiments, we found that (1) high-PDB consumers are more likely to prefer conspicuous consumption compared to low-PDB consumers, and this effect is mediated by their need for status; (2) the relationship between PDB and conspicuous consumption is enhanced under interdependent self-construal, attenuated under independent self-construal, and mediated by consumers' need for status; (3) these effects are moderated by relationship norms, such that the positive effect of PDB on conspicuous consumption under interdependent self-construal is attenuated when communal relationships (vs. exchange relationships) are salient. Our conceptualization and findings contribute to the literature on the dynamics of individuals' status-related behavior in social psychology and related fields, and provide important practical applications for luxury businesses.     

The effect of spicy gustatory sensations on variety‐seeking

Can spicy gustatory sensations increase variety‐seeking in subsequent unrelated choices—and if so, how? The present research explores these questions. Based on the metaphor “variety is the spice of life,” and drawing on research on metaphors and embodied cognition, the authors propose that spicy gustatory sensations may activate a desire to be interesting that leads to greater variety in subsequent unrelated choices. Specifically, the first study demonstrates that tasting spicy vs. mild potato chips results in greater variety‐seeking in candy bars—but only when there is a time delay between the gustatory sensation and the variety‐seeking choice task, suggesting an underlying motivational process. Further, the effect of spicy gustatory sensations on variety‐seeking strengthens as the time delay increases, consistent with a motivational account. The second study provides evidence for a metaphor‐based explanation of the effect by demonstrating that while there is no difference in variety‐seeking among consumers who have tasted a spicy candy and those merely primed with the metaphor “variety is the spice of life,” variety‐seeking is lower among consumers who have tasted a mild candy. This study also rules out taste‐related factors as an alternative explanation.     

The competing roles of variety seeking in new brand adoption

We examine how consumers' attribute-level variety-seeking behaviors can explain their propensity to adopt a new brand in the consumer packaged goods (CPG) market. We leverage consumers' purchase history among extant brands prior to a new brand introduction as an indicator of the new brand adoption upon its launch. We incorporate variety seeking at two product attribute levels – brand and flavor – and find that variety seeking along these two dimensions predicts different outcomes for new brand adoptions. The estimation results of our discrete-time hazard model show that consumers' brand-level and flavor-level variety-seeking behaviors affect their likelihood to adopt a new brand in different manners: consumers who purchase various brands are more likely to adopt a new brand, whereas those who choose various flavors are less likely to adopt a new brand. The results also show that the new brand's price promotions and in-store displays can affect the role of variety seeking in consumers' new brand adoption. We assess the robustness of our findings by replicating our empirical model with an additional measure of variety seeking as well as a variety-seeking measure in another product category.     

Variety-Seeking and Time of Day: Why Leader Brands Hope Young Adults Shop in the Afternoon,but Follower Brands Hope for Morning

The relationship between variety-seeking behaviors and the time of day at which choices are made is investigated. It is proposed that more variety-seeking will typically occur during times of day when people are experiencing arousal lows rather than arousal peaks. Two studies support this view. Moreover, it is also shown that the incidence of choice is greater for follower brands during day periods when variety-seeking is heightened, whereas leader brands fare better in periods when variety-seeking is relatively minimal.This revised version was published online in May 2005 with a corrected cover date.     

Feel the Music! Exploring the Cross-modal Correspondence between Music and Haptic Perceptions of Softness

Haptic softness is a central product attribute for many fabric-related retailers. Can those retailers use music—an easy to implement in-store atmospheric cue—to influence consumers’ perception of this central product attribute? Across four studies, this research shows that high (vs. low) music softness enhances consumers’ haptic softness perceptions. We argue that this cross-modal effect occurs owing to a transfer of softness-related associations from the auditory to the haptic modality. To better inform retail practice, we examine three managerially relevant boundary conditions at the product and store levels. Specifically, high music softness increases haptic softness perceptions when (a) the product's haptic quality allows for the sufficient detection of softness, (b) hard flooring is present in the retail environment, and (c) consumers are unaware of music's influence. In terms of practically relevant consequences, we find that enhanced haptic softness perceptions ultimately result in more positive product evaluations like willingness to pay.     

Built on Stone or Sand: The Stable Powerful Are Unethical,the Unstable Powerful Are Not

Prior studies have shown that powerful individuals are more unethical than powerless individuals. In real life, power is unstable, and multiple social interactions may cause loss of power. However, extant research has assumed the power structure to be stable and thus overlooked the potential interaction of power and stability in affecting unethicality. Using the approach-inhibition theory of power, we predicted that stability of power moderates power’s effect on unethical behavior. Results from four studies revealed that powerful individuals showed more unethical behavior than powerless individuals only when power was stable, but not when it was unstable. The higher level of unethical behavior under the condition of stable power was explained by attitude toward risk. Our results highlight that the link between power and unethicality is broken when power is unstable. Powerful individuals are no more unethical than powerless individuals when they face a greater possibility of losing their power.     

Untangling the relationships between consumer characteristics,shopping values,and behavioral intention in online group buying

This study examines the link among consumer characteristics (price-sensitive behavior, variety-seeking behavior, and compulsive buying behavior), shopping values (utilitarian and hedonic shopping values), and behavioral intention in online group buying (OGB). This study tests usable responses collected by means of mall-intercept systematic sampling from consumers who previously participated in OGB. Structural equation modeling was used to analyze data and test the hypothesized relationships. Findings suggest that price-sensitive and variety-seeking behaviors are significantly related to utilitarian shopping value, whereas price-sensitive, variety-seeking, and compulsive buying behaviors are significantly related to hedonic shopping value. Both utilitarian and hedonic shopping values significantly influence consumers’ OGB intentions. For a successful OGB strategy, Internet marketers and site operators should emphasize the utilitarian shopping value of price saving and selection and introduce the hedonic shopping values of promotions and sensory experiences. This study provides a link between two streams of prior research – that is, consumer characteristics and shopping values. Furthermore, it validates an empirical model whose results can help business practitioners make better-informed marketing management decisions for OGB and help academics and consumers better understand OGB behavior.     

Do consumers use tipping to monitor service? Role of power and embarrassment

Tipping is regarded as a buyer monitoring mechanism. By rewarding good service (by giving larger tips), and punishing bad service (by giving smaller tips), consumers can contribute to enhance service quality. However, in this paper, we show that not all consumers use tipping to evaluate service. In three experiments, we demonstrate that based on the level of power consumers feel they have, they punish/reward service differently. Specifically, we show that low-power consumers are less likely than high-power consumers to punish poor service quality (Studies 1 and 2). We find that leaving small tips (in low service quality scenarios) makes low-power consumers anticipate embarrassment. These anticipations mediate the interaction effect of service quality and power on consumer tip size (Study 3).     

The influence of hedonic versus utilitarian consumption situations on the compromise effect

This article reports the influence of two specific consumption situations—hedonic and utilitarian—on the magnitude of the compromise effect. Based on the literatures of different valuation processes (valuation by calculation vs. valuation by feeling) and hedonic versus utilitarian consumption, the authors suggest that the compromise effect will be stronger under the utilitarian (vs. hedonic) consumption situation due to different valuation processes. Three experimental studies were conducted, and the results have supported the prediction. In addition, the authors successfully excluded alternative explanations such as differences in willingness to pay, justification, and attribute importance. The authors concluded with a discussion of the theoretical and managerial implication of this research.     

Retail concentration: a comparison of spatial convenience in shopping strips and shopping centres

The emergence of the Internet and a more discerning consumer has created the need for traditional retail centres to provide a more convenient shopping environment. A retail centre offers convenience when it minimises the spatial, temporal and effort costs of shopping. Existing strategies for spatial convenience include limiting the size of a retail centre by controlling the entry of non-retail firms, creating a compact physical design, and creating compatible clusters of shops. The authors’ propose an alternative method; the degree of retail concentration. The purpose of this study is to determine the extent to which shopping centres (also referred to as shopping malls) and shopping strips (also referred to as the high street, downtown or city centre) provide retail concentration. From the measures taken, this study provides insight into the degree of retail concentration offered by a sample of nine shopping centres (also referred to as a shopping mall) and nine shopping strips (also referred to as the high street, downtown or city centre). The findings yielded three important insights. Firstly, across the three measures of retail concentration, the shopping centre was found to offer consumers’ greater spatial convenience. Secondly, the findings add support to the notion that the demise of the shopping strip could be linked to its inability to satisfy the needs of a convenience-oriented society. And thirdly, while the shopping strip may be at a competitive disadvantage in terms of spatial convenience, market mechanisms such as Bid Rent Theory provided a better-than-expected spatial juxta-positioning of its businesses.     

When are Consumers Motivated to Connect with Ethical Brands? The Roles of Guilt and Moral Identity Importance

This research adds to the growing literature on what draws consumers to ethical brands. Findings from three studies demonstrate that guilt motivates consumers to connect with ethical brands, especially those consumers with high levels of moral identity importance (MII). Specifically, Study 1 finds that consumers report stronger self‐brand connections (SBCs) with an ethical brand when they feel guilty (vs. control). Study 2 finds that guilt particularly motivates consumers with high MII to report stronger SBCs with an ethical (vs. unethical) brand. In turn, these strong connections lead to increased intentions to purchase the ethical brand. Finally, Study 3 finds evidence for the proposed motivation‐based process explanation by showing that high MII consumers’ propensity to connect with ethical brands when feeling guilty (vs. control) is attenuated when these consumers are first given the opportunity to donate to a charitable cause to alleviate their guilt. Overall, the findings suggest that ethical brands can foster strong connections with and elicit higher purchase intentions from consumers seeking ways to alleviate their guilt.