Retirement concerns and planning of cooperative members: a study in the Dutch healthcare sector

Retirement planning is a key component in achieving goals and fulfilling expectations. Although several socioeconomic and psychological factors associated with retirement planning have been reported in the literature, little is known about the influence that specific retirement-related issues have on retirement planning. We examine the influence of five concerns—the individual’s financial situation, living situation, care provision, health condition, and loneliness—on retirement planning. In addition, we investigate the influence of these concerns on individuals’ perceptions of their ideal post-retirement situations in terms of financial standards. Our dataset is derived from a 2010 web-based survey of the care and well-being sector in the Netherlands.     

The responsible shareholder: a case study

Shareholders are sometimes considered to be, in moral terms, the owners of a company, they are after all the carriers of the residual liabilities and bear a higher proportion of the financial risk. However, in company law, the shareholders' responsibility is limited, and in financial terms shareholders are only liable up to the fully paid value of the share certificate. Moreover, when the shares are sold, the responsibility and risk are transferred completely to the new bearer of the shares. Whether this gap in moral and legal perceptions can be judged to be satisfactory in business ethics terms is a moot point and will be partly explored in this case study which seeks to analyse the shareholder's responsibility towards a firm in which they own shares. The case study company chosen as a vehicle to explore these issues is that of Turner & Newall; a company that subjected its employees, communities and customers to a major health hazard – asbestosis. This paper will use the Turner & Newall archive materials to illustrate the moral hazards that can arise for shareholders. In particular it will examine the ethical responsibilities of shareholders towards those stakeholders who were exposed to the dangers of asbestos. This case is a significant test of the veracity of the legal system of company control, and exposes the ineffectiveness of that system in accountability terms. The case study also deals with specific issues that arose in the asbestos crisis, as well as with more general issues in our present system of corporate governance and shareholder responsibilities.     

HEALTHQUAL: a multi-item scale for assessing healthcare service quality

The purpose of this study is to examine the measurement dimensions of healthcare service quality proposed in previous studies, quality awards, and service quality accreditation and/or certification systems in the international community. Based on this review, a comprehensive set of healthcare service quality (HEALTHQUAL) measurement items is derived focusing on care processes and results. Thus, the study investigated priorities among the nine measurement items identified through 368 patients and 389 public respondents in South Korea. The results show that the degree of care improvements (26.55 %) was rated as the most important and the second was tangibles (19.82 %) by both groups. The proposed measurement items for HEALTHQUAL were tested using data collected from 385 patients and 251 public respondents at a hospital with more than 500 beds in South Korea. The proposed HEALTHQUAL model consisted of the following five components: empathy, tangibles, safety, efficiency, and degree of improvements of care service.     

Whistleblowing and media logic: a case study

Most analyses of whistleblowing are concerned with the whistleblower as an actor or with the act of whistleblowing itself. However, as soon as the whistleblower enters the public arena, a social dynamic emerges of interdependent actors with different responsibilities and different interests.Such a dynamic demands a more comprehensive approach in which the motives of the different actors in the public debate are taken into account.This approach is developed here using an exemplary case of whistleblowing that took place in a Dutch research institute.The intensive media attention damaged both the institute and the whistleblower.In retrospect this could have been avoided.In our analysis we give extra attention to the motives involved and to the inevitability of media logic.In order to avoid unnecessary damage we recommend guidelines to the three basic actors:the whistleblower, the organization and the media.     

Evaluating guided reflection: a US case study

This study examines the effects of guided reflection on thelearners’ ability to recall, explain and apply newly acquired principles of instructional design and to investigate their attitude toward the reflection. The results of the regression analysis revealed that the guided reflection had no significant impact on the learners’ posttest performance. Despite these results, eighty-three percent of the learners perceived a positive impact from the reflections on their ability to recall, understand and apply the covered principles. Continued research is needed to measure the presence and complexity of reflective thinking on learning principles of instructional design.     

The politicisation of whistleblowers: a case study

The focus of this article is on the political nature of whistleblowing. It argues that reprisals by management, rather than silencing the whistleblower, result in the transformation and politicisation of the individual. The process that leads to the transformation of a loyal employee into a political activist is considered through analysing the experiences of a whistleblower in the sphere of financial regulation in South Africa. The article investigates the effect of retaliation by the employer on the employee-organisational relationship. It looks in particular at the nature of the power struggle between the whistleblower and management and suggests explanations why organisations tend to respond in such a harsh fashion to whistleblowing. It concludes that the act of whistleblowing not only displays an expressive dimension, but also a political instrumental dimension that is often neglected in literature on whistleblowing.     

Transnational worker representation and transnational training needs: the case of European works councils

The ongoing establishment of transnational information and consultation set in train by the European Works Council Directive of September 1994 is estimated to impact on approximately 25,000 employee representatives in some 1200 multinationals based in the EEA and beyond. This presents labour educators with enormous opportunities and challenges. Specific research questions which emerge in this context concern the extent to which such representatives have a set of generic and therefore transnational training needs in the area of skill, knowledge, and values/attitudes. Second, there is the extent to which existing methods of training needs identification are appropriate to detect and specify both individual and collective/organisational needs at this level. A third question concerns the prospects for transnational worker representatives to embed training needs analysis in their practice. This article attempts to shed some light on these questions. 1 This article is based on research made possible by the LEONARDO da VINCI programme funded by the EU commission. The LEONARDO programme supports the development supports the development of methodologies, materials and infastructure in the broad area of vocational training. The author would like to thank the partners for their assistance and critical comments in particular, Nick Clark (TUC,UK), Boudewijn Berentsen (FNV, Netherlands), Maria Irace (CISL, Italy), Jean Claud le Douaron (ETUCO, Brussels), Willi Derbogen (Arbeit und Leben, Germany), John Stirling, and Bob Mansfield, Prime Research and Development.
     

Consumer behaviour in the credit card market: a banking case study

This paper analysed the demographic, socio‐economic and banking‐specific determinants that influence the choice of credit cards. A multinomial logit model was run on a recent portfolio of banking customers based in Italy. The model incorporates the type of credit cards as the dependent variable and a set of explanatory variables. The empirical results provided useful insight into the structural characteristics of the card payment system and offered a microeconomics perspective to analyse consumers' behaviour and preferences. Overall, women, older people, residents in the centre of Italy and secondary card owners are more likely to acquire a classic card. Gold cards are preferred by older customers, whereas younger clients have a higher probability to choose a revolving card, which is also preferred by the residents in the North‐east. The analysis on the continuous variables highlighted that Italy can be regarded as a ‘conservative’ market with room for credit card upgrading and expansion into more sophisticated products.     

Asia-pacific finance and investment: a case study of taiwan

The present research design adopts the dual instruments of the mail-survey questionnaire and the interview. The research was aimed at deriving an objective function of an Asia-Pacific finance and investment model of the Republic of China in the twenty-first century. The objective function consists of three types of policy or strategic variables pertinent to economic achievement, global finance and investment strategy, the macro-impact on international finance and investment. Another purpose of this study was to confirm three hypotheses qualitatively through empirical findings.     

A framework for strategy formulation in sustainable supply chains: a case study in the electric industry

The aim of a sustainable supply chain is the strategic integration of all social, environmental and economic goals within an organization, through a systematic coordination of key business processes in order to improve the long-term economic performance of a company and its value chain. This paper describes a new methodological approach to support the strategy formulation process in sustainable supply chains. The proposed methodology combines three analytical tools (analytic hierarchical process, fuzzy multi-objective optimization, and clustering methods) within a strategy formulation process, integrating the competitive and corporative strategies with the supply chain strategy on the basis of sustainability. A case study in the Mexican Federal Commission of Electricity Gulf-Center Distribution Division shows the capability of our proposed framework. This company is large and complex enough to encompass the whole issue of the supply chain. Results indicate that our methodology is a valid decision support tool to formulate a set of sustainable supply chain strategies, and it is able to generate a coordinated strategy for the management of a sustainable supply chain.     

Transport safety for older people: A study of their experiences,perceptions and management needs

With evidence of increasing accident risk due to age-related declines in health and cognition affecting driver performance, there is a need for research promoting safe mobility of older people. The present study aimed to identify transport options and licensing issues for a group of older people in an Australian community. Ninety-five participants aged 75 and over were interviewed about their driving status and accident record and tested for cognitive ability. After stratification on cognitive level and driver status (current, ex-driver or non-driver), 30 were selected for further in-depth interviews concerning demographics, licence status and impact of change, travel options available and used, and travel characteristics. Considerable reliance on the motor vehicle as the mode of transport and the decision to cease driving were major quality-of-life issues. There was little evidence of planning and support in making the decision to stop driving. Some differences in transport decisions on the basis of cognitive level were evident; however, people with severely compromised cognitive ability (and, therefore, unable to give informed consent) had been excluded. The study suggested the need for resources to assist older people/carers/health professionals to plan for the transition from driver to non-driver and to manage alternative transport options more effectively.     

Consumer input in standardization: a case study of toy safety

Abstract

Ever since the ‘new approach’ to the achievement of the Internal Market was adopted, the importance of European Standardization has increased. The standardization institutes are now responsible for the technical elaboration of requirements touching upon health and safety of consumers. Therefore, it is of major importance for consumer movements to have an input in the process. In this study, the consumer interest articulation in the ‘new approach’ policy-making process is looked into. The role consumer organizations play in both the pre-standardization and the actual standardization stage are dealt with. Toy safety is taken as a case-study, and the information for the research was mainly gathered from interviews with about 30 representatives of European and national consumer movements, government agencies and industry involved in this field

The study shows that the influence of consumers in the pre-standardization stage, when a directive is drafted and a mandate negotiated between the European Commission and the standardization institutes, is limited

As concerns the standardization stage, consumers have representation in technical committees and working groups of the European standardization institutes. The participation of European and national representatives is compared

The main findings of this research are that consumer input in the actual standardization process is crucial, since their input in the pre-standardization phase is limited. In addition to this, the European and the national consumer representatives are not equally successful in assuring consumer input in this particular policy area. The causes for this difference are considered.     

Internet blogs as a tourism marketing medium: A case study

This study explores a 2003 Yahoo Anniversary Website–I left my heart in Aegean Sea–built by Justin, a Taiwanese engineer. Justin returns from the romantic Aegean Sea and puts 124 photographs he took onto a website to share with his friends. Unexpectedly, the website becomes a hit and the address achieves wide distribution via various chain e-mails. The site helps to promote tourism to Greece, a destination relatively unknown to most Taiwanese. This investigation explores why the site appeals to so many visitors, impresses them, and even draws them to plan travel to Greece. The article describes the effect of the website by analyzing messages left on the site. The AIDA model is useful for classifying holistic messages. The data demonstrate that the website generates desire and action in over 45% of its readers. These individuals either announce plans to visit Greece immediately or at some time in the foreseeable future. The website thus significantly influences browsers and indirectly promotes Greek tourism. Then, this article describes the key success factors of this popular website. Finally, the article presents suggestions and implications for the tourism industry and for nations seeking to promote tourism.     

Managing culture and the manipulation of difference: a case study of second-generation transplant

This contribution studies the processes and tensions involved in the introduction of management techniques, largely inspired by the Japanese example, into a non-Japanese manufacturing firm in the North East of England. In treating culture as something an organization has rather than something an organization is, management were able to introduce a new approach by actively using divisions existing among workers, particularly those along the axes of age and gender and skill. While successful in the short term the changes appear as brittle in the longer term context of skill deficits and the fluctuating demand for labour within the firm.     

The study of business ethics: A case for Dr Seuss

This paper provides an example of how narrative literature can be used to teach management ethics within management education. The place of narrative literature in the study of organisations generally is considered, and it is suggested that such material can provide non‐traditional cases for teaching purposes. Dr. Seuss's The Lorax is chosen as an example of a story with which students can empathise. The 'case' is analysed using an ethical decision‐making framework. As part of this analysis a number of theoretically based ethical issues are discussed so as to illustrate the range and depth of ethical issues that can be raised by such a simple narrative. It is concluded that although The Lorax is not a novel, it contains a richness of texture which makes it very useful for management education. Arguments for the legitimisation of the use of narrative fiction in conjunction with traditional cases for management education are presented in conclusion.     

Finding the crucial factors for sustainable development of rural-based tourist destinations: using Nanzhuang, Taiwan as a case study

This paper aims to reveal the factors which are crucial for the sustainable development of rural-based tourist destination. This paper is possibly one of the few studies which apply rough sets theory (RST) analysis in destination image identification. Using Nanzhuang as a case study, this paper shows that RST analysis can identify the defining image attributes or attractors of a destination. RST analysis confirms the attractors that “pull” tourists to Nanzhuang are rural-tourism-related. RST decision rules reveal how an attribute single-handedly or a handful of attributes influence overall satisfaction. It also provides useful ideas on sustainable development of the destination.     

Mistake-proofing healthcare: Why stopping processes may be a good start

Two significant concerns in healthcare are spiraling costs and medical errors. These two concerns are correlated: eliminating medical errors leads to significant cost reductions. We provide an example, ThedaCare Inc., where both problems are improved by providing mechanisms that stop healthcare processes. While businesses often view having their processes stopped as a negative, increasing the stoppages, or creating process failures, is often a precursor to improved performance. A good rule of thumb is: if in doubt, stop. This concept of creating or engineering stoppages in the processes is linked to two “lean” concepts that come from the Toyota Production System: jidoka and poka-yoke. A spectrum of methods for stopping processes is discussed, ranging from warnings in the work environment to mechanical devices designed to stop processes and empower humans to stop the process. The preliminary results achieved at ThedaCare demonstrate the financial and medical improvements that may be obtainable from utilizing these methods.