对知识管理若干问题的思考

在知识已经成为社会发展经济增长最为重要的资源的今天,知识管理成为人们研究、讨论的热点问题.本文阐述了知识管理的概念,并通过与传统企业管理的比较,阐述了知识企业管理的特征,就如何进行知识管理提出了相应的措施.     

知识管理下的企业文化塑造

随着知识经济时代的来临,知识已成为企业的首要资源。企业纷纷改变传统管理模式,实行知识管理。本文就知识管理下的企业文化建设进行分析探讨,阐述了知识管理下企业文化应有的特征。     

高校高新技术企业的知识管理分析

高校高新技术企业作为典型的知识、技术密集型组织,知识是企业获取可持续竞争优势的最有力武器,知识管理已成为信息时代高校高新技术企业迫切需要研究的课题。本文在剖析高校高新技术企业知识管理特征的基础上,介绍了知识管理技术与工具,深入地阐述了高校高新技术企业知识管理的实施原则与步骤。     

知识管理对企业提高绩效的作用

自20世纪90年代中期起，管理学中引入了知识管理的概念，知识管理成为企业管理领域的一个重要分支，全球500强企业中已经有一半以上建立了知识管理体系，推行知识管理方法，而且也确实取得了显著效益。本文主要介绍了知识管理的内涵和对企业的战略意义，重点阐述了知识管理对企业追求绩效的作用，及企业实施的知识管理成功的关键要素。     

邹议企业知识管理

知识已成为信息时代最主要的财富来源，知识管理也将使组织和个人具有更强的竞争实力，并做出更好地决策。文章从阐述知识管理的内容和重要性入手，着重阐述了知识管理在企业管理活动中的推进过程。     

基于新产品开发的顾客知识管理研究

在以顾客为中心的时代,顾客知识已经成为企业获取持续竞争优势的重要源泉.认真倾听顾客声音、准确获取他们所需的产品信息并予以开发,成为许多企业进行新产品开发的重要途径.文章首先对顾客知识管理进行了概念界定,并与顾客关系管理和知识管理进行了比较,然后阐述了顾客知识管理的五种类型,分析了基于新产品开发的顾客知识管理流程,最后给...     

浅析知识共享中的"囚徒困境"

知识经济时代,知识成为企业最重要的战略性资源,知识管理是企业获得持久竞争优势的源泉。知识管理的主要目标是实现知识共享,而如何实现知识共享是知识管理面临的最大挑战。本文基于对知识及其特性的阐述,通过分析知识共享中的“囚徒困境”现象,指出了知识共享的难点所在,并给出了构建和完善企业知识共享机制的内容和途径。     

基于门户的企业知识管理系统建设

知识已成为企业核心竞争力的重要构成要素，企业对其所拥有的知识的有效管理将决定它们未来的发展。本文从对企业信息化进程中所形成的知识管理难题的分析入手，阐述了基于门户进行企业知识管理系统建设的优势．分析了企业实施知识门户方案所带来的效益，最后对企业知识管理系统的未来发展进行了展望和探讨，为企业进行知识管理系统建设提供了有益的参考。     

如何对企业管理进行创新

随着经济全球化的快速发展,创新已经成为社会发展的主流。企业要想获得稳定发展,就必须对企业管理进行创新,管理创新成为知识信息时代企业发展的永恒主题。本文从管理创新的含义及其特点出发,阐述如何对企业管理进行创新,供企业管理创新参考。     

我国管理咨询业的发展状况分析

管理咨询业已成为知识密集型产业,在现代企业管理中日显重要。本文通过对我国管理咨询业的历史回顾和现状分析,阐述了我国管理咨询业现存的问题,提出了相应的对策。     

军事物流信息化建设中知识管理实施策略研究

在知识经济时代．军事物流正逐步从信息管理走向知识管理。文章从知识管理的概念出发，阐述了实施知识管理对军事物流信息化建设的意义，运用迈克尔波特的价值链模型框架分析了军事物流知识管理战略的组成，在此基础上提出了军事物流信息化建设中知识管理的实施策略。     

Modeling and initiating knowledge management program using FQFD: a case study involving a healthcare institute

Knowledge is the most important asset for an organization to create value and sustainable competitive advantage. This study deconstructs a knowledge management (KM) model for utilizing nursing knowledge assets in terms of KM processes and KM enablers. Knowledge management processes are the activities or initiatives an organization puts in place to enable and facilitate the creation, sharing and use of knowledge for organizational benefit. This study examines, analyzes and prioritizes the KM enablers to facilitate knowledge processes and foster the successful development of organizational knowledge. In doing so, this study applies fuzzy quality function deployment (QFD) to deploy the necessary enabler items in detail for KM implementation. Based on the analytical results of fuzzy QFD (FQFD) for the case-study hospital, the priority order of the KM enablers is measurement, leadership, technology and culture. The results of FQFD also show that reinforcing KM enablers is necessary to promote elements in the KM process for the case hospital during KM program implementation.     

How information systems help create OM capabilities: Consequents and antecedents of operational absorptive capacity

In contemporary business environments, the ability to manage operational knowledge is an important predictor of organizational competitiveness. Organizations invest large sums in various types of information technologies (ITs) to manage operational knowledge. Because of their superior storage, processing and communication capabilities, ITs offer technical platforms to build knowledge management (KM) capabilities. However, merely acquiring ITs are not sufficient, and organizations must structure information system (IS) designs to leverage ITs for building KM capabilities. We study how technical and strategic IS designs enhance operational absorptive capacity (OAC) – the KM capability of an operations management (OM) department. Specifically, we use a capabilities perspective of absorptive capacity to examine potential absorptive capacity (POAC) and realized absorptive capacity (ROAC) capabilities – the two OAC capabilities that create and utilize knowledge, respectively. Our theory proposes that integrated IS capability, – an aspect of technical IS design – is an antecedent of POAC and ROAC capabilities, and business-IT alignment – an aspect of strategic IS design – moderates the relationship between integrated IS capability and ROAC capability. Combining data gleaned from a multi-respondent survey with archival data from COMPUSTAT, we test our hypotheses using a dataset from 153 manufacturing organizations. By proposing that IS design enables an OM department's KM processes, i.e., the POAC and ROAC capabilities, our interdisciplinary theoretical framework opens the “black box” of OAC and contributes to improved understanding of IS and OM synergies. We offer a detailed discussion of our contributions to the literature at the IS-OM interface and implications for practitioners.     

Professional media and management fashion: The case of knowledge management

This paper aims to analyse the role and responses of professional groups and their media outlets in relation to fashionable management discourses. Although much emphasis has been given to the role played by ‘knowledge entrepreneurs’ in sponsoring and exploiting management fashion, this risks neglecting the degree of adaptation and re-invention involved in translating these ideas into practice. Professional groups, in particular, can be seen as mediators of the spread and assimilation of fashionable discourses. In an empirical study we sought to analyse the importance and implications of this mediating role by focussing on the academic and professional media associated with Human Resource (HR) and Information Systems (IS) practitioners and their responses to one of the most influential management fashions of the recent period—Knowledge Management (KM).The initial stage of the study involved a qualitative and quantitative review of the IS and HR literature to identify the critical elements of their response to the KM discourse. This highlighted the role of legitimation, differentiation and inter-professional competition as features of professional media's ‘theorization’ of new management fashions. A further element of the study focussed on a particular HR magazine sponsored by the HR profession. Analysis of these articles suggests that this magazine has evolved a distinctive perspective on KM, one which highlights the employee and behavioural issues associated with its application compared to the more IT-driven rhetorics found in the mainstream literature. The rhetorical claims of the new discourse were thereby interwoven with the overarching knowledge claims of the HR profession.     

基于电子商务的企业知识管理策略研究

本文通过对知识管理与电子商务关景研究，分析知识管理对电子商务的作用，说明电子商务时代的企业面临商务环境发生改变，促使企业对管理模式进行变革，企业在实施电子商务实践中将会越来越重视知识管理。提出了实施电子商务的企业开展知识管理的对策。     

创新导向的知识和谐管理——腾讯和惠普中国的案例研究

惠普中国的知识管理案例说明,中国企业实施知识管理既要借鉴西方企业成功的经验,又要结合中国的国情,更重要的还是要建立中国情景下的知识管理理论体系。知识和谐管理理论将中国传统的和谐思想引入知识管理领域,指出处于和谐状态的知识有利于最大限度地发挥其价值创造功能,为组织成长提供持续竞争优势;而要达成组织知识和谐态,必须实施一系列知识过程;文章从理念层面、规则层面和技术层面构建了知识和谐管理的理论框架。选择腾讯公司作为案例,从战略理念、知识发现、知识聚集、知识创造、知识运用、信息技术平台和文化管理等方面分析了腾讯公司创新导向的知识和谐管理的基本模式,检验了知识和谐管理的几个基本观点。     

The strategic role of knowledge management in nonprofit organisations

• Australian nonprofit organisations (NFPs) operate in an increasingly competitive marketplace for funding staff and volunteers and donations. In this context, many NFPs are being driven to adopt more commercial practices in order to improve their strategic performance, particularly competitive positioning for donor appeal, staff retention and service strategy and delivery. Knowledge management (KM) is one commercial practice being explored and implemented by the NFP sector to support strategic performance and operations. Although the concept of knowledge management is basically understood, the implications and strategies to pursue this practice in a NFP context are under explored. This paper presents a KM implementation planning framework for discussion and further research in the NFP sector. Specifically, this paper proposes that NFP's unique missions, many and varied organisational structures and operational maturity requires a customised approach to knowledge management. Implications for competitive strategy and performance are discussed.

© 2007 John Wiley & Sons, Ltd.     

The role of knowledge management practices in supporting employee capacity for improvisation

This study examines the role of knowledge management (KM) practices in fostering the improvisational capacities of employees. A survey data-set of 593 responses of employees in a city organisation was tested with partial least squares modelling. The results indicated that KM practices positively affect employee improvisation. The study suggests that organisations should pay conscious attention to KM practices that foster the utilisation of employee creativity for organisational success.     

An empirical study on the correlation between knowledge management capability and competitiveness in Taiwan’s industries

There have been dramatic changes in business enterprise management since Internet technology has been widely applied. Worldwide network users can share all kinds of knowledge through the Internet. Knowledge has currently become a main part of manufacturing resources and a prerequisite for success in the production environment. Competitiveness and the resulting rewards can be obtained by taking advantage of knowledge management (KM) and intensive learning. This empirical study validates the relationship between knowledge management capability and competitiveness in Taiwan’s industries. This research shows the impact of knowledge management capability on competitiveness. A hypothesis test and theoretical model are proposed in this study.     

Impact of knowledge oriented leadership on knowledge management behaviour through employee work attitudes

Abstract

Despite the acknowledged importance of knowledge management (KM), many employees avoid practicing KM at the individual level. This avoidance often leads to loss of the intellectual capital due to employee turnover. Many potential behavioural remedies are still untapped in the existing literature. This study extends the construct of knowledge oriented leadership (KOL) and examines its role in predicting KM behaviour among employees of the hospitality sector, at the individual level. It also investigates the mediating effect of employee work attitudes including affective commitment, creative self-efficacy and work engagement, by using partial least square for structure equation modelling. This study finds that KOL positively affects KM behaviour, affective commitment, creative self-efficacy and employee work engagement. Work attitudes (affective commitment, creative self-efficacy, work engagement) mediate the relationship of KOL and KM behaviour. Furthermore the direct positive effect of employee affective commitment, creative self-efficacy and work engagement on KM behaviour is also significant. This study contributes to the body of knowledge by extending the construct of KOL, and by investigating the connection between KOL, work attitudes, and KM behaviour among hospitality employees, at the individual level.