New tourism for old? Policy developments in Cornwall and Devon

This paper will examine current tourism policies in Cornwall and Devon. Although long established, the tourist industry is in need of restructuring in order to compete in an increasingly discerning and heterogeneous market. Beginning with an overview of the current role and characteristics of tourism in the two counties, this paper will analyze aspects of European, national, regional and local policy. It will be shown that the restructuring of tourism within Cornwall and Devon has resulted in a shift in institutional control over tourist space which is in part a response to a wider context of changes in the nature of commodification and consumption. In conclusion it will be argued that the analysis of tourism policies and strategies cannot be simply reduced to the function of economic imperatives, but needs to be analyzed by conceptualizing such developments as a complex multi-dimensional set of socio-cultural relations and flows.     

Backpacker tourism: sustainable and purposeful? Investigating the overlap between backpacker tourism and volunteer tourism motivations

Alternative tourism, particularly backpacker and volunteer tourism, has developed significantly in recent times. This rapid development has contributed to criticism of potential negative effects, notably of the environmental, cultural, economic and social impacts associated with backpacker tourism. Volunteer tourism, by contrast, has been seen in positive terms as more sustainable, combining altruistic motivations with the travel concept. This paper explores backpacker interest in volunteer tourism and identifies overlaps in motivations between the two forms of tourism; 249 self-administered questionnaires were collected from backpackers within backpacker hostels in central Melbourne, Australia. The findings of this study suggest that a motivational overlap exists between backpacker and volunteer tourists, indicating potential for the creation of volunteer tourism products catering specifically for the backpacker market. This may encourage more sustainable tourism experiences within the burgeoning backpacker market, thus addressing some of the negative criticism of the latter. This paper also discusses the implications of these findings for the marketing and development of volunteer tourism products for both the backpacker and volunteer tourism markets.     

Sustainability and integration – the principal challenges to tourism and tourism research

ABSTRACT

What are the biggest challenges facing tourism and tourism research? This paper answers this question by canvasing the opinions of recognized experts in the field. The analysis is based on 30 interviews with fellows of the International Academy for the Study of Tourism. Two key thematic issues were identified. First, the pragmatic issue of how to operationalize sustainability and its various sub-elements, such as climate change, overtourism, and tourisation to ensure the long-term future of tourism. Second, the need for further integration between disciplines within the tourism field, between tourism and other fields, and between research and practice.     

The impacts of Australia's departure tax: Tourism versus the economy?

This study estimates the flow and expenditure effects of the recent increase in Australia's Passenger Movement Charge (PMC), as well as the economic impacts on the Australian economy and the tourism industry. After discussing the nature of the PMC, it outlines the types of industry stakeholder concerns as to its effects on tourism both before and after the recent increase. It then presents a framework developed by the authors that can be used to distinguish the effects of the increased PMC on the wider economy and on different tourism markets. A computable general equilibrium model is then used to estimate the economic impacts of the increased charge on different Australian tourism markets – inbound, outbound and domestic. The implications of the modelling results for the validity of the industry criticisms of the PMC are discussed. The results confirm that the tourism industry will suffer, though it also indicates that the Australian economy will gain – thus there is a clash between the industry and wider economic interests. The types of issues addressed in this paper can inform policy making regarding the gainers and losers from departure tax increases in tourism destinations generally.     

Corporate social marketing in tourism: to sleep or not to sleep with the enemy?

ABSTRACT

Social marketing is regarded as an effective consumer-oriented approach to promoting behavioural change and improved well-being for individuals, communities and society. However, its potential for tourism, especially sustainable tourism, remains under-researched. This article examines the utilisation of social marketing by tourism businesses. A search strategy identified 14 behavioural change programmes that involved tourism businesses. Half of these programmes label themselves social marketing; the others tend to be part of corporate social responsibility efforts, using a form of corporate social marketing (CSM). Most programmes seek to encourage pro-environmental behaviours in tourists, tourism businesses and other stakeholders including suppliers. Although tourism businesses can develop social marketing programmes alone, typically they collaborate with public and non-profit agencies as partners and sponsors. The strength of the tie between the promoted behaviour and the sale of a company's product varies considerably. It is suggested that social marketing can make significant contributions to environmentally sustainable tourism. However, this research also suggests that social marketing is not a substitute for, but rather an essential complement to, technological and regulatory approaches to climate change. Changing behaviour is a long process: without a long-term commitment from private sector companies, CSM programmes will fail to achieve behavioural change goals.     

Business attitudes to sustainable tourism: Self‐regulation in the UK outgoing tourism industry

Much debate about sustainable tourism has focused on how to change business practices which lead to environmental and social damage in tourist destinations. There is much disagreement between campaigners, who wish to make industry more responsible for sustainable tourism, and companies, which fear regulations may damage business performance. Many companies have adopted their own practices of sustainable tourism. Yet these are sometimes criticised by campaigners for being superficial. This paper describes research undertaken to list current practices of self‐regulation adopted by the UK outgoing tourism industry, and to identify how far these satisfy principles of sustainable tourism identified by campaigners. The research also identified perceived obstacles to the adoption of sustainable practices, and how practices could operate in the commercial favour of companies. Results indicated that many companies saw sustainable tourism practices to be of commercial benefit; in particular, they could add value to holiday products, thus allowing companies to compete with each other on more than price alone. However, most sectors of the industry said that host governments, rather than they, were ultimately responsible for sustainable tourism. The survey therefore concluded that the industry was in favour of long‐term regulation, but this was not being achieved by current self‐regulation. A better understanding of the commercial opportunities of sustainable tourism may enable companies to take a more proactive role in seeking change.     

How collaborative routines improve dynamic innovation capability and performance in tourism industry? A path-dependent learning model

Current results of direct relationships between collaboration and innovation capability on performance in tourism contexts are inconsistent. This research is to uncover roles of collaborative routines on promoting relationships between internal and service innovation capabilities as two distinct mechanisms, and performance. The study also examines the contingent effect of knowledge search on performance. Survey data from 181 samples from the Thai tourism industry are gathered for analyses. Findings demonstrate that knowledge search and internal innovation capability have a direct impact on performance, whereas the effect of service innovation capability on performance is significant only in the presence of collaborative routines.     

Robot chefs in gastronomy tourism: What's on the menu?

The use of robots in hospitality and tourism is rapidly evolving. Restaurants progressively include robots as part of their staff, not only as waiters but also as chefs. The robotization of tourism and gastronomic experiences is a vital challenge that both service providers and customers need to cope with. Within this context, the paper investigates the perceptions of tourists towards the use of robots in restaurants. Drawing from a qualitative research design and built on a grounded theory approach, the results reveal the opportunities derived from the implementation of robots in hospitality and tourism. On the other hand, tourists also perceive the growing presence of robots in food services as a form of dehumanization of the gastronomic experience. Theoretical and practical implications are discussed with regard to a new experiencescape that is increasingly dominated by human-robot interactions.     

An integrative framework for sustainability evaluation in tourism: applying the framework to tourism product development in Finnish Lapland

The adoption of sustainable practices has become widespread in tourism and has led to the proliferation of sustainability evaluation tools. They focus mainly on measuring outcomes, making scientific expertise an essential part of evaluations. This study argues that involving stakeholders throughout the evaluation process is essential if evaluation is to play a role in promoting the necessary understanding of sustainability to address the ecological and social concerns within a tourism setting. Drawing upon multi-stakeholder thinking, ethics, the Bellagio Principles and action research, this paper introduces a theoretical and methodological framework for engaging tourism organisations in collaboration with stakeholders in planning and implementing sustainability evaluations. The application of the framework is illustrated using a study of tourism product development, involving a group of eight craft-based entrepreneurs and their stakeholders in Finnish Lapland. A focus is placed on using ethical theories to promote dialogue and critical reflection and to expose the plurality of moral orientations behind the multiple views of sustainable tourism. Through discourse analysis, four moral discourses, ethical egoism, utilitarianism, deontology and virtue ethics, are constructed and examined. The paper shows how each influences the various ways in which stakeholders perceive sustainable tourism and the practical outcomes of the process.     

From frozen continent to tourism hotspot? Five decades of Antarctic tourism development and management,and a glimpse into the future

Representing the main commercial activity on the Antarctic continent, Antarctic tourism is increasingly thrust into the limelight as both benefactor and detractor to the environmental and political integrity of Antarctica. In view of its unprecedented growth, questions arise about the limitations of future tourism development in Antarctica. This paper assesses Antarctic tourism development over the last five decades and evaluates its current and future status from the viewpoints of Antarctic tourism stakeholders. This assessment is informed by interviews with Antarctic tourism stakeholders and a Delphi study undertaken in 2007. The authors found that Antarctic tourism stakeholders are concerned about the increasing scale and diversification of Antarctic tourism and generally subscribe to a conservation imperative when expressing their hopes for the future use of Antarctica and the development of Antarctic tourism. In conclusion, the rapid development of Antarctic tourism requires structural, institutional and legislative changes if Antarctic tourism regulation is to remain successful.     

Visitors with their ‘Backs to the archaeology’: religious tourism and archaeology

This paper presents a conceptual analysis of the crossover between religious tourism and archaeology. It begins with a clarification of what religious tourism is and continues to consider the link between archaeological sites, religious heritage and religious tourism. It then moves on to a supply-focused typology of sites and a typology of visitors according to their characteristics. It also discusses the primary conflicts existing today between archaeology and religious tourism. In light of this discussion, it concludes with thoughts on possible future research needs. The paper conceptualized the multiple relationships between religious tourism and religious archaeology. Archaeological remains that also serve as attractions for religious tourism appear to have unique characteristics, the understanding of which is important for long-term planning and development that will take into consideration archaeological, religious, political, and tourism needs. A better understanding of these contexts may also ultimately contribute to our understanding of the development versus conservation arguments facing archaeological areas.     

Transnational tourism education and student approaches to learning: is there a mismatch?

This article employs a novel approach by investigating Chinese students from a transnational tourism management programme in Hong Kong and Chinese students studying on a similar programme at the degree-awarding UK university. This quantitative study investigates whether there are any differences between two groups of students in terms of their approaches to learning, preferred learning and teaching methods and their satisfaction with the programme. The findings demonstrate significant differences between the two cohorts, indicating that a programme cannot be easily exported. The implications of the findings for the transnational curriculum, learning and teaching practice and theories of student approaches to learning are discussed.     

Community participation in heritage tourism planning: is it too much to ask?

Considering the complications of collecting empirical data on community participation, this study proposes a new methodological approach that departs from the current literature. For the first time, an experimental procedure is adopted to conduct a direct comparison between participatory and non-participatory decision-making in the context of heritage tourism planning. Contrary to previous work, this is the first ex-ante assessment of community participation at a destination with no such prior experience. The analysis relies on behavioural data on choices, deliberation and conflict studied in the context of a controlled collaborative environment. The findings suggest that choices and deliberation between participatory and non-participatory groups exhibit no statistically significant differences although participatory groups were more susceptible to conflict. However, interestingly, conflict was constructive as it increased provisions for heritage goods. Furthermore, intra-group heterogeneity did not always affect collective decisions negatively whereas trust and institutional credibility played a major role in influencing both individual and collective preferences. These findings have important implications for research and policy, opening a novel avenue for the systematic study of participation dynamics to inform the instigation of participatory endeavours.     

Among the piranhas: the troubling lifespan of ethnic tropes in “tribal” tourism to Vietnam

This article presents findings from mixed-method research into ethnic tourism in Vietnam. Drawing on critical discourse analysis and ethnographic research carried out in Sapa, northern Vietnam, the article examines how minority Indigenous groups are represented in ways that reproduce certain racial and gendered tropes that are drawn upon by tourists before, during and after actual tours. Findings from the study suggest that ethnic tourism is having a marginalising effect on minority ethnic women, who are becoming excluded from social, symbolic and economic space for behaviour that is deemed inauthentic. Tourists are drawing on a narrow range of Orientalist tropes throughout different stages of their participation in ethnic tourism and are carrying forward their pre-conceptions into tourism environments. Therefore, the ways in which indigeneity is packaged for tourists and the ways that tourists “authenticate” ethnicity inform their desires, which then shape their behaviour and interactions with locals. By bringing together ideas about authentication and gendered Orientalism and Othering, the analysis shows that the power play and its effects on Indigenous groups are considerable and troubling, with the whims and desires of tourists steering tourism organisation, including the surveillance and controlling of Indigenous women traders in and around the town.